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In the unfortunate event of our teams not meeting your expectations, we would love to hear from you and discuss the issue further.

Please feel free to escalate an incident/ticket using the below escalation channels. 

 Standard Support Engagement (SSD or Phone Call)


 Support Department Managers


 Customer Success Manager (various)
If you're unsure who your CSM is, please ring through to Support on 03 9803 8111

or email


 Head of Customer Success - Chamil Fernando



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