The following article has been transferred to https://help.synergetic.net.au/s/article/Reverse-Bounced-Debtor-Payment
This guide is intended to outline the process in a step-by-step manner taking into account the most common types of reversing a dishonoured cheque/EFT as part of past cash receipting.
Processing Dishonoured Payments
Debtors > Cash Receipts Entry
Create a new posting and name it something meaningful, for example, 'Payment Reversal'
Select > Posting Action > Reverse Bounced Payment
Clickto locate the receipt number for the bad payment.
Enter a description for the reversal that will appear on the debtor's next statement.
What Synergetic does during the reversal process?
Reverses the allocations made by the original payment