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The following article has been transferred to https://help.synergetic.net.au/s/article/Reverse-Bounced-Debtor-Payment

Purpose

This guide is intended to outline the process in a step-by-step manner taking into account the most common types of reversing a dishonoured cheque/EFT as part of past cash receipting.

Processing Dishonoured Payments

DebtorsCash Receipts Entry




Create a new posting and name it something meaningful, for example, 'Payment Reversal'


 


Select > Posting Action > Reverse Bounced Payment


Click to locate the receipt number for the bad payment.


Enter a description for the reversal that will appear on the debtor's next statement.

What Synergetic does during the reversal process?

Reverses the allocations made by the original payment