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This guide is intended to outline the process in a step-by-step manner taking into account the most common types of reversing a dishonoured cheque/EFT as part of past cash receipting.

Processing Dishonoured Payments

DebtorsCash Receipts Entry

Create a new posting and name it something meaningful, for example, 'Payment Reversal'


Select > Posting Action > Reverse Bounced Payment

Click to locate the receipt number for the bad payment.

Enter a description for the reversal that will appear on the debtor's next statement.

What Synergetic does during the reversal process?

Reverses the allocations made by the original payment