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For release notes please refer to the Release Notes summary.

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IssueKeySummaryDescriptionTypeCreatedUpdatedStatusStatusCategoryProductAffectedResolvedSeverityINTResolutionEnhancementRefModule
DSY-23477SynWeb - Mark Book Bulk Set functionality is unclickable*Problem* 

The bulk set function (highlighted in yellow) does not work (regardless of browser, os, etc.) - nothing happens when you click on the icon. Previously it was clickable.

!image-2022-11-22-13-42-30-179.png!

 
 
Bug29/11/2202/12/22In Progress4SynWeb70.18High2Results
DSY-23478SynWeb - Mark Book does not load and requires user to resize screen before appearing*Problem* 

The problem seems to be hit and miss depending on the device and web browser in use. In some instances, clicking the Maintain button at the bottom of the Mark Book page loads the mark book in the background.

 

*Work around*

Resize the browser for the markbook to appear

 
Bug29/11/2202/12/22Confirmed2SynWeb70.18Low4Results
DSY-23479SynWeb - Some icons do not appear in Mark Book when using chrome browser on a mac osx*Problem*
Appears to be affecting mac users only. If they use chrome browser, the icon below does not appear.

!image-2022-11-21-10-35-28-275.png|thumbnail!

 

*Work around*

Use Safari browser.

 
Bug29/11/2229/11/22Confirmed2SynWeb70.18Low4Results
DSY-23481Transferring a Future Student to Current student, does not correctly re-use the Student Contacts existing SIF RefID value(s)When a Future Student is transferred to Current, a SIF refID value is generated for the Student Contact.

If that Current Student record is then deleted (leaving them as a Future Student), and at a later time the Future Student is re-transferred to Current, the system is meant to look for, and re-use the previous SIF refID for the Student Contact objects.  However this is not occurring, and a new refID is being generated.

 
Bug29/11/2202/12/22Ready for Development2SynDB70.01High2Transfer Future Students To Currents
DSY-23473Using the Auto Match option followed by additional manual matching, causes the same Match Reference number to be used for the manual matchWhen the Auto Match method is used for a Bank Reconciliation, the system will attempt to generate matches and assign a unique Match Ref number to each separate match, however where more than one auto match has occurred, the 'last' match ref number used is not being properly updated. 

If the user then makes additional matches (via a second auto match, or manual/multi match), the same Match Ref numbers can be used again, causing a given set of matched records to have extra records attached leading to balancing issues and triggering a validation error message appearing on screen.
Bug24/11/2225/11/22Closed3SynDB70.1770.20High2ResolvedGeneral Ledger
DSY-23451Pastoral Care maintenance - Unable to send a Pastoral Care email to Student Contact with default email set to 'BothWhen a Student Contact (such as a parent) is added to a pastoral care item, and the parent's default email setting is 'Both' (ie home and occupation email), attempting to send an email to the contact causes an error message to appear in the Pastoral Care maintenance screen saying 'Invalid email'.Bug16/11/2224/11/22Done3SynDB70.0170.20High2ResolvedStudent Pastoral Care
DSY-23451Pastoral Care maintenance - Unable to send a Pastoral Care email to Student Contact with default email set to 'BothWhen a Student Contact (such as a parent) is added to a pastoral care item, and the parent's default email setting is 'Both' (ie home and occupation email), attempting to send an email to the contact causes an error message to appear in the Pastoral Care maintenance screen saying 'Invalid email'.Bug16/11/2224/11/22Done3SynWeb70.0170.20High2ResolvedStudent Pastoral Care
DSY-23449SIF API endpoints not sending IDAM UPN when Parent is linked to IDAM at a later stage and not while creationhttps://educationhorizons.lightning.force.com/lightning/r/Case/500A70000020PAfIAM/view

SIF API endpoints not sending IDAM UPN when Parent is linked to IDAM at a later stage and not while creation

steps to follow
1. Create a Contact and student and do not link IDAM at this stage .
2. Once the contact is created in eSIS , go to Community maintenance and go to IDAM tab and link IDAM record .
3. Hit the SIF - student Contact Personals end point and check for Other ID . This is displayed as Null
4. Only when a small change is done to the object , the UPN is passed at the end point .
Bug15/11/2229/11/22Done3SynAPI70.1770.20High2ResolvedSynAPI
DSY-23429Unable to make a credit card payment if the CVV starts with 0Community Portal > Payments > Debtor Payments > Fill in the amount, etc and click Next.

Select New card. Select a card type. Enter the Credit Card Number. Enter a CCV that begins with 0 eg. 078. Click on Pay.

The intital zero on the CCV gets removed and you are unable to continue with the payment.

See [https://educationhorizons.lightning.force.com/lightning/r/Problem__c/a2VA70000000gunMAA/view] and [https://educationhorizons.lightning.force.com/lightning/r/Case/500A7000002ZuJCIA0/view]
Bug10/11/2224/11/22Done3SynComPort70.1870.20Critical1ResolvedDebtors
DSY-23415SIF - HTTP HEAD Method returns 500 error when there is no dataThe HEAD method of any endpoint should return a 204 No Content response it there is no data.

For instance, when calling the HEAD method of the TeachingGroups endpoint and there are no matching records in sif.baseobject (where ObjectType = 'TeachingGroup'), the endpoint should return 204 - No Content but instead returns a 500 error.

Also tested on StaffPersonal and the same result so it seems like all HEAD methods have this issue.

Reproduced on DEV-BWE-SIF-01\MT on Synergetic_Tenant1_TST

Ran this update first:

begin tran
  update sif.baseobject
  set ObjectType = 'StaffPersonalzzz'
  where ObjectType = 'StaffPersonal'
rollback tran

 

!image-2022-11-08-11-54-15-922.png!

 
Bug08/11/2215/11/22Confirmed2SIF70.08Critical1CoreAPI
DSY-23416Viewing the Classes table on Students with 'empty' class records in the grid may trigger DevExpress error messageWhen scrolling between Students with the Classes bar open, if a student's classes have non-sequential Class Column values (appearing as empty rows in the grid where the number gaps occur), attempting to scroll to another student away from the record with the empty Class record lines may cause the following error message to appear:

_This action has been disabled for security reasons. The control cannot serialize complex primary key field values. For details, refer to the following article: [https://go.devexpress.com/Jan2019_Deserialization_Issue_Web_Grids_KeyFields.aspx]._

Once this message appears, the Classes bar will not load for any student on scrolling, unless the entire page is reloaded or Student Maintenance is exited and re-entered.
Bug08/11/2214/11/22Confirmed2SynWeb70.18High2Other / Miscellaneous
DSY-23399Records flickering/jumping when openedThe selected pastoral care record 'jumps' around making it difficult to enter information.Bug04/11/2230/11/22Confirmed2SynWeb70.19Low4Student Maintenance
DSY-23400Pastoral care - Error when entering/pasting information into text fieldsWhen copying from an external source and pasting this detail into a SynWeb text box an error is displayed.

_Error: "A potentiall dangerous Request.Form value was detected by the client..."_
Bug04/11/2230/11/22Confirmed2SynWeb70.19High2Student Maintenance
DSY-23401SynWeb - External Tests Maintenance - Error when searching for an external testWhen searching for a newly created external test receive the error:
{code:java}
Object reference not set to an instance of an object.  at Synergetic.SynWeb.Web.UCtrlExternalTestsSearchCriteria.get_SelectedTypeSeq()  at Synergetic.SynWeb.Web.UCtrlExternalTestsSearchCriteria.btnRefresh_Click(Object sender, EventArgs e)  at DevExpress.Web.ASPxButton.OnClick(EventArgs e)  at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) {code}
Bug04/11/2202/12/22Ready for Test4SynWeb70.18High2Other / Miscellaneous
DSY-23403Excursions maintenance - Error when entering/pasting information into text fieldsWhen copying from an external source and pasting this detail into a SynWeb text box an error is displayed.

_Error: "Invalid character error"_

_!image-2022-11-04-12-15-37-608.png|thumbnail!_
Bug04/11/2202/12/22Confirmed2SynWeb70.19High2Student Maintenance
DSY-23404Timetable import creating classes even if there are no students taking itIf the timetable definition file contains classes without students, a subject class record is being created along with a zero ID Student Class recordBug04/11/2221/11/22Closed3SynDB70.1970.20High2ResolvedTimetabling
DSY-23391NZ Attendance Survey Data Export - the export file is not generated when the OK button is pressedIn Students - Student Data Import/Export, the MOE tab has options for Roll Return and Attendance Survey.

Choosing the Attendance Survey option then pressing OK to proceed with export, is not generating the file and no data extract is occurring.
Bug03/11/2217/11/22Closed3SynMain70.1870.20Critical1ResolvedStudent Import and Export of data
DSY-23394Synweb - Events maintenance - School logo not getting displayed in Events portal[https://educationhorizons.lightning.force.com/lightning/r/Case/500A7000002S8bOIAS/view]

 
{code:java}
School logo is not getting displayed in Events Portal (https://sit-eventbooking.cev.vic.edu.au/events.htm?tc=E1342)

The school logo which is pasted in Web tab of Event Maintenance both in the Community Portal Content tab and Events Portal Web Page tab, displays only in Community Portal. It is not displayed in Events Portal.

Please see attached screenshots for your reference and let me know if you have any questions.

Regards,
Gayathri {code}
 

*Events portal does not display the image correctly*

!image-2022-10-28-10-04-58-330.png!

 

 

{color:#ff8b00}*Other notes*{color}

*Syn web when adding the image to the excursion*

!image-2022-10-28-10-01-38-972.png!

*Com portal is rendering the image correctly* 

!image-2022-10-28-10-01-58-311.png!

 
Bug03/11/2228/11/22Done370.1870.20Medium3ResolvedCommunity
DSY-23368Synweb - Medical Maintenance - "No incidents found" is misleading when the user searches for a student*Problem*

When the user is searching for a student, users can be confused by the wording "No incident found".

 

*Current outcome*

When the user searches for a student, they are defaulted to the open incidents tab.

If the student does not have an open incident, they are displayed with "No incident found". This is confusing for users

 

*Expected outcome*

Text should say "No open incidents found"

 

!image-2022-11-15-11-42-38-376.png!
Bug27/10/2230/11/22Closed3SynWeb70.1970.20High2ResolvedMedical Records
DSY-23371SynWeb - WhereIs Student - Search does not work the second time and gives an error[https://educationhorizons.lightning.force.com/lightning/r/Case/500A7000002RciIIAS/view]

 

In Synweb, we are unable to perform a search for the second time in WhereIs Student search. It requires to go to another screen and come back to WhereIs Student to look for another student. Also, it gives an error as in attached. Please see attached video of this issue. [^V70.19 - Search not working second time in WhereIs Student 2022-10-18_11-44-23.mp4]

Below are the steps to replicate

1. Launch Synweb

2. Go to Students -> WhereIs Student

3. Enter Surname and click on search

4. Click on Refresh Button

5. List of students with matching surname displayed

6. Select a student

7. Student location is displayed

8. Type in another surname in the Search box

9. Click on Refresh

10. No data is displayed

11. Able to perform search only once. Have to go to another scrren and come back to WhereIs Student to look for another student

!https://educationhorizons--c.jpn17.content.sfdc-mchho0.force.com/sfc/servlet.shepherd/version/renditionDownload?rendition=ORIGINAL_Png&versionId=068A7000000sF0y&operationContext=CHATTER&contentId=05TA7000002hHss!
Bug27/10/2207/11/22Closed3SynWeb70.1970.20High2Resolved
DSY-23373GET TimetableDefinition is throwing an error when overriding attendance minutes is entered[https://educationhorizons.lightning.force.com/lightning/r/Case/500A7000002SOFPIA4/view]

 

V70.19 -- SIT -- GET Timetable definition is throwing an error when overriding attendance minutes is entered

Tenant -- E1142 . Put overriding minutes and tick the check box Attendance entry in Timetable maintenance .
Now hot the endpoint \{{apiURL}}/apiportal/v1/TimetableDefinition?page=1&fileyear=2023&filesemester=1&filetype=A

Error received
{code:java}
Error parsing column 13 (OverrideAttendanceMinutes=155 - Int16)-Invalid cast from 'System.Int16' to 'System.Nullable`1[[System.Int32, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]'.{code}

If the Overriding minutes is removed , the end point is giving the Timetable definition correctly.

As per the developer portal documentation
OverrideAttendanceMinutes --- This value is only provided for periods where the AttendanceEntryEnabledFlag is True.

We have enabled this and still it gives error
Bug27/10/2217/11/22Closed3Developer Portal70.1970.20High2Resolved
DSY-23363Attempting to Close a Creditor Invoice posting with same cheque number used in multiple invoices can generate SQL MERGE errorIf a Creditor Invoice Posting has been created with more than one invoice, with at least two invoices sharing the same Cheque Number (for example one cheque has been split into multiple invoices representing each payment portion), an error can occur when attempting to close this posting as follows:

The MERGE statement attempted to UPDATE or DELETE the same row more than once.
This happens when a target row matches more than one source row.
A MERGE statement cannot UPDATE/DELETE the same row of the target table multiple times.
Refine the ON clause to ensure a target row matches at most one source row, or use the GROUP BY clause to group the source rows.
Bug26/10/2207/11/22Closed3SynDB70.1770.20Critical1ResolvedCreditors
DSY-23363Attempting to Close a Creditor Invoice posting with same cheque number used in multiple invoices can generate SQL MERGE errorIf a Creditor Invoice Posting has been created with more than one invoice, with at least two invoices sharing the same Cheque Number (for example one cheque has been split into multiple invoices representing each payment portion), an error can occur when attempting to close this posting as follows:

The MERGE statement attempted to UPDATE or DELETE the same row more than once.
This happens when a target row matches more than one source row.
A MERGE statement cannot UPDATE/DELETE the same row of the target table multiple times.
Refine the ON clause to ensure a target row matches at most one source row, or use the GROUP BY clause to group the source rows.
Bug26/10/2207/11/22Closed3SynMain70.1770.20Critical1ResolvedCreditors
DSY-23343Synweb - Medical Maintenance - Confusing message when user is about to sign in/out a student with multiple open incident*Problem*

When a student has multiple incidents open in synweb, we inform the user they have an incident open already but is too subtle. We need to be clear and direct about what is displayed.

!image-2022-10-25-13-43-59-872.png|width=1166,height=543!

 
*Current outcome*
The popup where a student has an existing open incident is not clear
 
*Expected outcome*
The popup directly indicates to the user that the student has multiple incidents open already

"List of related incidents for <name of person>"

"Please review the list below and then determine whether you wish to proceed or not."
 
Bug25/10/2221/11/22Closed3SynWeb70.1970.20Low4ResolvedMedical Records
DSY-23346Synweb - Medical Maintenance - Incident report throws error cannot read undefined propertiesProblem

When user tries to run the incident report, it doesn't load due to error below
{code:java}
ActionItems.js:113 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'data') {code}
!image-2022-10-25-14-52-51-450.png!

 

 

!image-2022-10-25-14-55-13-816.png!
Bug25/10/2230/11/22Ready for Development270.19Blocker0Medical Records
DSY-23347Synweb - Medical Maintenance - Time frame option "Now" is confusing*Problem*

The option in time frame "Now" is confusing and should be something like "All Open Incidents" - say what it actually does.

 

*Expected outcome*

The Time frame dropdown will display "All Open Incidents" instead of "now"

!image-2022-10-25-16-26-26-506.png!
Bug25/10/2229/11/22Done3SynWeb70.1970.20High2ResolvedMedical Records
DSY-23341Security Settings not being honoured to Tasks Maintenance objectsSee case # 111125

Permissions can be compromised - see repro steps

[https://educationhorizons.lightning.force.com/lightning/r/Case/500A7000002MJ5qIAG/view]

 
Bug24/10/2223/11/22Ready for Development2SynMain70.19High2Other / Miscellaneous
DSY-23325User is unable to right click on class in Staff Scheduler in 70.18*Problem*

User is unable to right click and then select the item "Attendances" in synweb after upgrading to 70.18

[^SynWeb Staffschedule attendances.mp4]

 

*Note*

We checked devtest70 and re-proed this but no console error messages appeared.

*Current outcome in 70.18*

User cannot see menu items when the user right clicks on the desired class

!image-2022-10-21-08-56-12-861.png!

 

*Expected outcome*

User is able to see the following menu items in the image below (taken from 70.14)

It should display the following items upon right clicking:
- Edit appointment
- Delete appointment
- Add Students
- Attendances

!image-2022-10-21-08-54-58-965.png!
Bug21/10/2230/11/22Ready for Development2SynWeb70.18Medium3Attendances
DSY-23257spuStudentClasses clearing StartDate and StopDate if params not suppliedWhenever the spuStudentClasses stored procedure is called and parameters for start/stop date are not supplied it sets the start and stop dates for the student to NULL.Bug11/10/2228/10/22Closed367.2370.20Low4ResolvedStudent Maintenance
DSY-23248SynWeb Medical Maintenance - User is able to sign out multiple times*Problem*

SynWeb Medical Maintenance - User is able to sign out multiple times.

 

*Actual outcome*

User is able to sign out multiple times

 

*Expected outcome*

User should not be able to sign out multiple times for the same incident for the same person.

Potentially there are two controls we could do
# Stop user from appear from the LHS
# Grey out "sign out" button for this incident
** Test where a student has multiple incidents as well where one is open and one is not

!image-2022-11-09-10-42-50-171.png!

!image-2022-11-09-10-43-48-158.png!

 
Bug10/10/2223/11/22Closed3SynWeb70.1770.20High2ResolvedMedical Records
DSY-23249SynWeb Medical Maintenance - "Add more details" dropdown is still displayed when there are no drop down items*Problem*

The user is able to click on the drop down when there are no items which can confuse users and perceive the functionality as not working (i.e. they expect items to be in the drop down).

 

*Actual outcome*

User is able to click on drop down "Add more details" when there are no drop down items

 

*Expected outcome*

User should not be able to click on the drop down "Add more details" when there are no drop down items

!image-2022-10-12-12-19-09-274.png!
Bug10/10/2217/11/22Done3SynWeb70.1770.20High2ResolvedMedical Records
DSY-23243When Bank Reconciliation validation process finds a discrepancy, the detail of the error message is not surfacing to the user on screenWhen a user first opens the Bank Reconciliation program, some internal database calls are made to perform some balance and data validation checks. If an error was found (eg a problem relating to Match records not balancing correctly or being mislinked somehow) the program is meant to display details on the first validation error it found on screen for the user. However an error in the message construction logic is causing that detail to be blanked out, so an error message appears but with no actual detail to explain the problem.
This message will only appear when a real validation error has occurred. When there are no issues detected, no message is shown (blank or otherwise).
Bug07/10/2207/11/22Closed3SynDB69.2770.20Medium3Resolved
DSY-23233Attendance Kiosk - Acknowledging Spelt Incorrectly, Missing a 'g'We have found a minor spelling mistake error while access Kiosk as a Visitor


The text currently reads: "Checking this box constitutes your digital signature, acknowleding that you have read, agree with, and accept the terms and conditions above."

Acknowledging has been spelt incorrectly.

Kindly request you to raise this in Service cloud . Please find the attached error
Bug05/10/2223/11/22Confirmed270.18Low4SADT
DSY-23229Purchase Order Requisition errors when user logs in using WPI authenticationPurchase Order Requistion fails on submission with the following error in the browser Developer Tools Network tab:
# {Message: "An error has occurred.",.}
# ExceptionMessage: "Object reference not set to an instance of an object."
# ExceptionType: "System.NullReferenceException"
# Message: "An error has occurred."
# StackTrace: " at Synergetic.Database.DataAccessManager.GetSynergeticSqlParamsBase(ICreateParamInput inputParam, String aUserName, String aUserPassword, Boolean aWindowsAuthenticationFlag, CDAApplication aCDAApp)\r\n at Synergetic.Database.DataAccessManager.GetSynergeticSqlParams(ICreateParamInput inputParam)\r\n at Synergetic.Database.DataAccessManager.GetSynergeticSqlParamsFinance(String aProcName)\r\n at Synergetic.Database.DataAccessManager.GetBusinessUnitsDataTable(String businessUnitCode)\r\n at Synergetic.SynWeb.Web.Ajax.PurchaseOrderController.GetZeroDollarFlag(Object value)\r\n at lambda_method(Closure , Object , Object[] )\r\n at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c_{_}DisplayClass6_2.<GetExecutor>b{_}{_}2(Object instance, Object[] methodParameters)\r\n at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)\r\n--- End of stack trace from previous location where exception was thrown --{-}\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d{-}{_}{_}1.MoveNext()\r\n-- End of stack trace from previous location where exception was thrown --{-}\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d{-}{_}{_}5.MoveNext()\r\n-- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at System.Web.Http.Dispatcher.HttpControllerDispatcher.<SendAsync>d{_}_15.MoveNext()"
Bug04/10/2229/11/22Done3SynWeb70.1870.19Critical1ResolvedPurchase Orders
DSY-23213Form builder - Activity comments greater than 8000 char is being truncated*To do:*
* Test on your local by adding a string greater than 8000 chars - see attached text file with 8001 chars.
[^8001_characters.txt]
* Find where this is occurring in form builder
** Raise a bug and resolve issue if easy enough
*** If you resolve it, let PO know to put into sprint.

 

 

*Context*

Online Form builder fails to import and does not handle Activity comments greater than 8000 char
Video at Following link could be helpful for recreating this
https://web.microsoftstream.com/video/7896ae43-965f-4ed0-a712-661216a078ae
Bug30/09/2207/11/22Done370.1870.20Medium3ResolvedFuture/Enquiry XML Import and Approval
DSY-23215SynWeb - Purchase Order - CSP is still blocking font-src after whitelisting font-src*{color:#ff8b00}Not a bug - underlying issue is discovered in DEVSUP-51{color}*

 

 

[https://educationhorizons.lightning.force.com/lightning/r/Problem__c/a2VA70000000bouMAA/view]

 

*Problem*

The user is unable to submit a Purchase order requisition due to Content Security Policy (CSP) - more specifically "font-src".

This persisted even after whiting listing "font-src" in synmain.  

 

!image-2022-09-30-12-35-11-986.png!

!https://educationhorizons--c.jpn17.content.sfdc-mchho0.force.com/sfc/servlet.shepherd/version/renditionDownload?rendition=THUMB720BY480&versionId=068A7000000mzhD&operationContext=CHATTER&contentId=05TA7000002SBVf&page=0!
Bug30/09/2204/10/22Closed3SynWeb70.18High2DeclinedPurchase Orders
DSY-23216Show vDebtorTransactionAddress.DebtorTransactionFullDescription value where no student linkedCurrently in vDebtorTransactionAddress on line 213 there is a case statement that in some cases (where there is a non student specific statement group) is concatenating a null field resulting in a null value for DebtorTransactionFullDescription.Bug30/09/2228/10/22Done368.0470.20Low4Resolved
DSY-23208Community Search by Check Status - Invalid Column Name 'CommunityCheckStatus'Searching Community Maintenance on the Checks/Involvement tab while using a selected Check code AND a Check Status causes the error `Invalid column name CommunityCheckStatus'.

 
Bug29/09/2205/10/22Closed3SynMain6870.19Medium3ResolvedCommunity Maintenance
DSY-23198Student Demographic Export does not extract VISA sub class codes due to Citizenship sort order having the value null*Problem*
Column v of demographic export does not extract the Visa subclass code.

If a student citizenship record on the international tab has a sort order = NULL, it fails the logic to pull the visa subclass code.

 

*To do*
* Write SQL script to handle this adnominally.
** We believe this was done during data migrations. Rather than making a code change, lets fix the data for clients that report this issue. 
* Additionally, can be passed to development for the next version upon upgrading as well
Bug28/09/2230/09/22Closed370.1870.19High2ResolvedCompliance
DSY-23202System-group/User security maintenance error in Synclient*Problem*

When Logged into any school in citrix and access system -group/User security maintenance when the selection is changed from groups to users and back to groups, there is an error.



 
Bug28/09/2218/10/22Done3SynMain70.1770.19Medium3Resolved
DSY-23205Community Search by Skills Expiry Date - Error 'sqlCommandText does not return a result set'*Problem*

When searching Community maintenance with the Skills & Qualifications tab and entering a skill Expiry Date you receive the error `Unable to open data object. CommandText does not return a result set'

 

*Context*
From Chris Steel in SF

_"I tried same steps in windows client against hera/devtest70 and see the same issue, if I populate the Skills tab expiry date field (and leave everything else empty) then same error. If other fields are populated, it seems to still be an issue but there might have been one or two combos that allowed something to try and run._

_I turned on Synergetic profile trace, this captures a lot of lookup loading etc, which seems to relate to the initial maint program setup, but the call to the proc that powers the ssqlGrid is missing - so the issue seems to be in the code trying to build the search proc params, and some issue with this date field._

_It's going to need dev investigation and almost certainly a bug card. "_
Bug28/09/2203/10/22Done3SynMain68.4070.19Medium3Resolved
DSY-23194Opening Results Maint search screen can encounter delays due to on screen class list loading twiceWhen opening the Results Maintenance search page in Synweb, the program will attempt to set the ID of the logged in user in the Staff fields to allow the list of classes for the user to be shown by default.

However when the page is first being initialised, it issues a database call prior to the ID being filled in on screen, leading to an initial search looking at all classes for all teachers, and then searching a second time with the correct filter applied.

This initial search without the filter can cause additional load time for the page and extra database activity and wait times, impacting performance for users in peak times such as result entry times for all teachers.
Bug26/09/2207/11/22Closed3SynWeb69.5370.20High2Resolved
DSY-23132Community Search by Check Status causes an error due to Invalid Column Name 'CommunityCheckStatus'The SP that causes this issue is called 'dbo.spsCommunity'.

It calls the view  dbo.pvCommunityCheck and then does a case statement in the then scenario, it looks at an invalid column - which flows onto the the error on the front end.

 

!image-2022-09-13-12-13-26-318.png!

 

*SFSC*

[https://educationhorizons.lightning.force.com/lightning/r/Case/500A7000001hteRIAQ/view]
Bug13/09/2205/10/22Closed370.18Low4Declined
DSY-23126Notification Maintenance - SMS Provider issuesThe following issues have been identified within Notifications Maintenance in relation to to the SMS 'Provider' field
* The 'Not Selected' record can display multiple times within the list of drop down items
* User is unable to select a Provider to set.  Both creating or modifying a record
* When a new Provider is created, the user must refresh the page to see it in the drop down list
* The SMS Provider is not saved when adding / updating a notification rule.
Bug12/09/2230/11/22Done3SynWeb70.1770.20High2ResolvedSystem
DSY-23121Portal Userforms not working from URL directly even if Community only Flag is tickedPortal Userforms not working from URL directly even if Community only Flag is ticked and user is logged in using SAML authentication.Bug07/09/2215/11/22Confirmed2SynComPort70.18High2Community
DSY-23103Core API - POST / PUT Attendance end point - Attendance record changes are being wiped out in subsequent callsh2. *Environment*

DEVTEST 70 and ICON - SIT
h2. *To do*
# Check if you could use core API using POSTMAN
# Perform the Following steps
** Determine root cause and fix the bug if are able to recreate it

*As an example*

Step 1

DEVTEST70 Class CODE EALVC

I am submitting attendance via POST (apiportal/v1/studentattendance) for student ID 11027 for today (19/07/2022) Day 1 Period 2.
{code:java}
{
"FileType": "A",
"FileYear": 2022,
"FileSemester": 2,
"ClassCampus": "S",
"ClassCode": "EALVC",
"StaffID": 18363,
"AttendanceDate": "2022-07-19T00:00:00.0000000",
"AttendancePeriod": 2,
"AttendanceDayNumber": 1,
"TimetableGroup": "J",
"AttendanceMasterSeq": null,
"ID": 11027,
"AttendedFlag": true,
"PossibleAbsenceCode": "",
"PossibleReasonCode": "",
"PossibleDescription": "",
"LateArrivalFlag": false,
"LateArrivalTime": null,
"EarlyDepartureFlag": false,
"EarlyDepartureTime": null,
"AttendanceSeq": null,
"ClassCancelledFlag": null
}{code}
I am getting a response - which is expected.
{code:java}
{
"RowNum": 1,
"Result": {
"EntitySeq": 26903
}
}{code}
The request created -
AttendanceMaster table row record with AttendanceMasterSeq 29425
tAttendances table row record with AttendanceSeq 26903

Step 2

Now I am doing POST attendance for Student ID 11024 for the Same Date and Period.
{code:java}
{
"FileType": "A",
"FileYear": 2022,
"FileSemester": 2,
"ClassCampus": "S",
"ClassCode": "EALVC",
"StaffID": 18363,
"AttendanceDate": "2022-07-19T00:00:00.0000000",
"AttendancePeriod": 2,
"AttendanceDayNumber": 1,
"TimetableGroup": "J",
"AttendanceMasterSeq": null,
"ID": 11024,
"AttendedFlag": true,
"PossibleAbsenceCode": "",
"PossibleReasonCode": "",
"PossibleDescription": "",
"LateArrivalFlag": false,
"LateArrivalTime": null,
"EarlyDepartureFlag": false,
"EarlyDepartureTime": null,
"AttendanceSeq": null,
"ClassCancelledFlag": null
}{code}
I am getting below response
{code:java}
{
"RowNum": 1,
"Result": {}
}{code}
And now if you try to locate the attendance record that got created in step 1 i.e tAttendances table row record with AttendanceSeq 26903, you cannot see this record any more.
Bug05/09/2202/12/22Done370.1770.20High2ResolvedCoreAPI
DSY-23082Probation-End-Reminder action messages being created with old data+[https://educationhorizons.lightning.force.com/lightning/r/Case/500A7000001iInCIAU/view]+

+Actual:+

Action messages of *STF_ProbationEnd_Rem_I* type have been created for probation-end-date in previous years.

In SynMain > System > Configuration File Maintenance > the CDA Comment for 'ActionCentre|MessageType|STF_ProbationEnd_Rem_I|ReminderWeekdays' is currently as following:

*The number of weekdays before the 'Probationary Period Ending Date' that the reminder message will be created"*

 

+Expect:+

Assume the setting for 'ActionCentre|MessageType|STF_ProbationEnd_Rem_I|ReminderWeekdays' is 10.

A message should be created for each day, 10 days before the period end date (including the end date).

In SynMain > System > Configuration File Maintenance > the CDA Comment for 'ActionCentre|MessageType|STF_ProbationEnd_Rem_I|ReminderWeekdays' should be as following:

*"The number of weekdays before the 'Probationary Period Ending Date'{color:#172b4d} will start creating a reminder message{color}"*
Bug23/08/2217/11/22Done3SynDB70.1770.20High2Resolved
DSY-23068Crystal reports CEOVIC_F08 & CEOVIC_F09 displays hashes (#) instead of it's value due to the value being wider than the column lengthCrystal report xyz displays hashes (#) instead of it's value due to the value being wider than the column length.Bug17/08/2210/11/22Done3Crystal70.1770.19Medium3Resolved
DSY-23071Synmain - Payroll - Removing a leave code results in removing all the other leave code entitlements*Problem*

Removing a leave code results in removing all the other leave code entitlements.

*Examples*

Before : Leave Entitlements for ANNUAL, LSL and PERSON have been set up

!image-2022-08-17-05-38-24-180.png|width=795,height=506!

!image-2022-08-17-05-37-00-006.png|width=789,height=458!

!image-2022-08-17-05-38-40-870.png|width=787,height=510!

After : Only change is I have deleted the Leave Code COMP. The entitlement records for ANNUAL, LSL and PERSON disappear and have to be re-entered

!image-2022-08-17-05-42-02-606.png|width=785,height=508!

!image-2022-08-17-05-39-21-735.png|width=787,height=511!

 

!image-2022-08-17-05-42-30-243.png|width=789,height=516!

 
Bug17/08/2230/09/22Closed3SynMain70.1670.19High2Resolved
DSY-23063SynWeb > Develope > Events Main > Location tab > Add new code > enter LocationHTML field > error when saved with HTMLIn LookupTableMaintenanceAjax, when a request for insertlookuptablerow is processed, the "Values" in the Request is retrieved. If that value would contain HTML, it throws an exception (A potentially dangerous Request.Form value was detected from the client (Values="...ionHTML":") instead. Requests for updatelookuptablerow also fail for the same reason.Bug16/08/2216/08/22Closed3SynWeb70.17High2Resolved
DSY-23034LocationHTML field in Location tab in SynWeb Excursion maintenance getting error when saved with HTMLIn LookupTableMaintenanceAjax, when a request for insertlookuptablerow is processed, the "Values" in the Request is retrieved. If that value would contain HTML, it throws an exception (A potentially dangerous Request.Form value was detected from the client (Values="...ionHTML":") instead. Requests for updatelookuptablerow also fail for the same reason.Bug10/08/2206/10/22Closed3SynWeb70.17High2Resolved
DSY-23036Class maintenance - Result groups are missing edit and delete buttonsFound during 70.18 regression.

Functionality exists if you hover over table. A tooltip will appear to edit and delete result groups.

Similar to DSY-23037

 

*Problem*

Buttons are too small for a user to see/click-on. It appears the button doesn't exist but it does if you slowly hover your mouse over to the "empty" looking table.

!image-2022-08-10-16-38-20-887.png!
Bug10/08/2206/10/22Closed3SynWeb70.18Medium3Resolved
DSY-23037Class maintenance - Timetables are missing edit and delete buttonsFound during 70.18 regression.

Functionality exists if you hover over table. A tooltip will appear to edit and delete result groups.

Similar to DSY-23036

 

*Problem*

Buttons are too small for a user to see/click-on. It appears the button doesn't exist but it does if you slowly hover your mouse over to the "empty" looking table.

!image-2022-08-10-16-37-08-311.png!

!image-2022-08-10-16-37-31-334.png!
Bug10/08/2219/08/22Closed3SynWeb70.18Medium3Resolved
DSY-23025Web tab in SynWeb Excursion maintenance getting error when saved with multiple lines In ExcursionMaintenanceAjax, when a request for runproc is processed, the "params" in the Request is retrieved. If that value would contain HTML, it throws an exception instead.Bug09/08/2206/10/22Closed3SynWeb70.17High2Resolved
DSY-23023Merging Community records fails if "from" Community record has associated MyDetailsConfirmation recordsWhen trying to merge from a community member with records in MyDetailsConfirmation, an error saying "MyDetailsConfirmation records cannot be updated" occurs.

!MyDetailsConfirmationError.png!

 

This error occurs because the stored procedure used to do the merges, dbo.spuCommunityDeDupMergeTables, attempts to update MyDetailsConfirmation (as part of a cursor that finds tables to update). A trigger on MyDetailsConfirmation, MyDetailsConfirmation_IUDTR, blocks all updates.
Bug05/08/2217/11/22Done3SynDB70.1770.20Medium3Resolved
DSY-23023Merging Community records fails if "from" Community record has associated MyDetailsConfirmation recordsWhen trying to merge from a community member with records in MyDetailsConfirmation, an error saying "MyDetailsConfirmation records cannot be updated" occurs.

!MyDetailsConfirmationError.png!

 

This error occurs because the stored procedure used to do the merges, dbo.spuCommunityDeDupMergeTables, attempts to update MyDetailsConfirmation (as part of a cursor that finds tables to update). A trigger on MyDetailsConfirmation, MyDetailsConfirmation_IUDTR, blocks all updates.
Bug05/08/2217/11/22Done3SynMain70.1770.20Medium3Resolved
DSY-23013STP 2 - CMN.ATO.PAYEVNTEMP.000292 - Incorrect validation for Death Benefit tax scaleThe STP 2 validation:

ETP validation CMN.ATO.PAYEVNTEMP.000292: The Tax Treatment code Death Benefit must have a valid Cessation Type Code and ETP code

 

was incorrectly applied.
Bug03/08/2201/09/22Done3SynDB70.1670.18Medium3ResolvedSTP
DSY-23009Issue in Student Demographic export{color:#de350b}Note: This needs to be done before FEB 2023{color}

Issue in Student Demographic export, for versions > 69.55 and 70.15.

Error Message:

Unable to open data object dsetMCEETYA:-
Incorrect syntax near the keyword 'FROM'

 

Does not affect SA and NSW.
Bug28/07/2217/08/22Closed3SynDB69.5570.18High2ResolvedStudent Import and Export of data
DSY-23008Object>Accommodation>Booking list> Action does not bulk update the checkout optionSynweb: Object>Accommodation>Booking list> Action does not bulk update checkin or checkoutBug27/07/2202/08/22Closed3SynWeb70.16High2DeclinedBooking Allocation
DSY-22976VSN service is creating excessive exit transactions to VSRh2. *Environment*

ICON - Production
h2. *To do*
# Login to client server
# Check VSN errors
** Determine root cause and raise bug if needed

h2. *Resources*

[https://wiki.synergetic.net.au/display/PFD/VSN]

[https://wiki.synergetic.net.au/display/TFEX/Troubleshooting+VSN+Issues]
h2. *Context*

Note that ** It seems to be *affecting only certain schools* and not all of them.

*As an example*

E1047 - From 12/05/2021 till 31/05/2022 has 91 rows in vsnbatches table. But Since 11/07/2022 there are 253 rows which is very unlikely.

E1396- From 12/05/2021 till 10/05/2022 has 1535 rows in vsnbatches table. But Since 08/07/2022 there are 1590 rows which is very unlikely.

Please refer below email from Pam (Victorian Student Number Operations Team Manager)

A problem has arisen with excessive exit transactions from some Catholic schools. The problem started last week with five schools uploading data to the VSR and an additional 22 schools uploaded data yesterday. There have been more batches uploaded today. The same problem has arisen with schools using Synergetic/ICON previously. An exit transaction is sent to the VSR for a student. Once the transaction has been sent to the VSR Synergetic keeps looping and repeatedly sends the same exit transaction for the same student. Only Synergetic can fix this looping problem.

The first exit transaction is processed but any subsequent transactions create exceptions because the student has already been exited. *The {color:#de350b}attached spreadsheet{color}* is for Audrey Linke from St Monica's School - Footscray E1047. There have been 15 exit transactions since yesterday for this student to date. The first was successful and the remaining 14 have created exceptions.

So far there are 967 exit transactions in exception but this number keeps growing as more batches are sent to the VSR (exit spreadsheet). The most time efficient way to process these transactions is for me to invalidate them. The problem with this approach is that Synergetic treats an invalidated transaction as a negative response & so will continue to send the transactions making the problem worse. Each of the affected schools uploads a new batch every two hours.

In the past Synergetic has produced a `patch' which needs to be uploaded by each school to stop the looping and then the invalidated transactions need to be marked as successfully complete so that they are not resent. The fact that not every school is facing this issue makes me think that it a been caused by a recent Synergetic upgrade
Bug25/07/2205/09/22Done370.1770.18High2Resolved
DSY-22970Sports Maintenance - Missing student filters in 70.18 in Attendee tabIn Synweb
When we go to Curriculum > Sports Maintenance > after we filter the data in the left hand side grid select all and check the students tab , there should be student filters.
We cannot see those student filters in devtest70 whereas in devtest69 we can see them.
I have attached screenshot of both.

Thus, the above needs to be fixed.
Bug22/07/2229/07/22Closed370.18High2Resolved
DSY-22950Synergetic service issue in vendor password with special characterWhen clients login with vendor password having special characters, it gives an error in Synergetic Service. Its related to encrypting the special character.

We are going to approach this in any of the following ways:
1. We can escape the special character when it reaches the synapi  and before passing the pwd decode it (hard to implement)
2. We can validate the password inserted in spiSynergeticTrustedVendor/Trigger for special characters and throw error if it has special characters.
3. Also we may need to check if there is a stored proc or any way where client can update the password, so it can be work around for them.

Also we can look at updating the table that holds this password. but, we have to check if that password stored there is encrypted or not.
Bug15/07/2226/10/22Closed3SynAPI70.17Medium3ResolvedOther / Miscellaneous
DSY-22942STP 2 - Submission Summary - Missing Allowance Amounts for STP 1The STP Maintenance Crystal Report submission summary is missing allowance amounts when the pay is a STP 1 payBug13/07/2227/07/22Closed3Crystal70.1770.18Medium3ResolvedSTP
DSY-22942STP 2 - Submission Summary - Missing Allowance Amounts for STP 1The STP Maintenance Crystal Report submission summary is missing allowance amounts when the pay is a STP 1 payBug13/07/2227/07/22Closed3SynDB70.1770.18Medium3ResolvedSTP
DSY-22931Issues generating STP1 update event for prior year when configured for STP2If your FY22 was all in STP1 and you have now configured your system for STP2, generating an STP update for FY22 will not work correctly.  Fields like the Final Event Indicator and birth date show without a value.

If you have not yet done any pays in STP2 you should be able to reconfigure your system to STP 1 again and apply the update
Bug11/07/2212/07/22Done3SynMain70.1670.18Medium3ResolvedPayroll
DSY-22928Reportable Fringe Benefit (RFB) missing from the Payroll STP 2 Submission ReportReportable Fringe Benefit (RFB) missing from the Payroll STP 2 Submission Report

 
Bug08/07/2212/07/22Done3Crystal70.1770.18Medium3ResolvedReports
DSY-22930STP1 submissions not including paid leave or overtime when the reporting categories have been set to STP2 valuesOnce a school has changed their reporting categories to be STP2 compliant - eg PaidLeave, IndividualGrossOvertime, IndividualGrossBonus etc, they are not being included in any subsequent STP1 submissions.

Workaround is to change the category to STP1 values, do the submission, and then revert to STP2 values
Bug08/07/2212/07/22Done3SynMain70.1670.18High2ResolvedPayroll
DSY-22923Report FUTAPPSOTHER should not be assessable in single tenant schoolsReport FUTAPPSOTHER is only assessable at multi-tenant schools. As this is the case, it needs to be removed from single tenant schoolsBug07/07/2214/11/22Confirmed270.17Medium3Other / Miscellaneous
DSY-22912WebServiceInbound> "CreatedDateTime" is appearing incorrectly for "UpdateCommunity" end pointWebServiceInbound>  "CreatedDateTime" is appearing incorrectly for "UpdateCommunity" end point

 

 
Bug04/07/2214/11/22Confirmed2SynAPI70.18High2Other / Miscellaneous
DSY-22904Lump Sum Payment type A combined with Lump Sum Payment Type AR or AT causes validation errorwith STP2 we introduced LumpSumAR and LumpSumAT reporting categories. In the past we only used LumpSumA and determined the R or T category based on the termination reason.
If an employee has a line of pay with reporting category of LumpSumA and another line with LumpSumAT this causes two lines to be generated and causes an error
Bug01/07/2208/07/22Done3SynMain70.1670.18High2ResolvedPayroll
DSY-22895Adding Kiosk Roles is not displaying the form correctly The form displayed is not as expected - see image below.

 

!image-2022-06-30-09-59-54-068.png!
Bug30/06/2206/10/22Closed370.17Medium3Resolved
DSY-22896Lines in STUMEDICAL reportWhen 'Page break on student' option is unticked, separator line should display between each student to give a better visual appearance.

 

Attached is the crystal report with changes identified in SSD-59078
Bug30/06/2208/07/22Done370.1770.18Medium3ResolvedStudent Maint
DSY-22891POST and PUT will always fail error check for end point "apiportal/v1/community/{communityid}/Relationship"The end point apiportal/v1/community/\{communityid}/Relationship for POST and PUT uses the two Stored Procedures (SP) below
# spuRelationshipsAPI
# spiRelationshipsAPI

 

Both the above SPs look at another SP called {{{}spvRelationships{}}}. The line below results in it being a true statement and will then write to the temp table @errorlist
??IF EXISTS(SELECT * FROM dbo.Relationships WHERE ID = @ID AND RelatedID = @RelatedID AND Relationship = @Relationship)??

Looking back at the two SPs will check whether an error message is found or not (in this scenario it has) and will return -1.

I'd need some understanding of what the fields in the relationship table [ID], [RelatedID] & [Relationship] actually means in the DB and what data is actually stored in these columns. Based on their names, I would assume we would rarely change these values in an API...

The scenario ICON have used is that they want to update a the email/sms flags.

!image-2022-06-28-11-39-58-521.png!

 
Bug28/06/2222/08/22Closed3Developer Portal70.1770.17Medium3Resolved
DSY-22890An employee with RFB but no other reportable income is not being picked up in the 'Bulk Set Final Event Indicator' processIf an employee only has Reportable Fringe Benefits and no other reportable income (eg no gross, tax, allowance etc) they are being ignored by the Bulk Set Final Event Indicator process.
Workaround is to manually tick the 'Final STP Event for Financial Year' on the 'Tax' tab in Payroll Employee Maintenance for the impacted employee
Bug27/06/2208/07/22Done3SynMain69.0970.18Low4ResolvedPayroll
DSY-22873Online Builder log in issueSynWeb ---> Online Builder shows login page.

Expected: it should g straight into the builder without showing the login page.

 

both SynWeb and SynWeb SAML need to be tested
Bug22/06/2203/08/22Closed370.1770.17High2Resolved
DSY-22874STP 2 - 'Payer Total PAYGW Amount' should include 'Payee Total ETP PAYGW Amount'Since STP2 the Total PAYGW Amount in the STP pay event submission does not include the ETP Withheld amount. The total PAYGW amount field field should be the sum of PAYGW + ETP PAYGWBug22/06/2224/08/22Done3SynDB70.1670.18High2ResolvedSTP
DSY-22871Community Portal - Receipt History (rcpt2.rpt) - Database Vendor Code 229The crystal report for the Receipt History (rcpt2.rpt) was not loading in Synweb
{code:java}
Fatal Error.
Error message : Failed to retrieve data from the database.
Details: [Database Vendor Code: 229 ]
Failed to retrieve data from the database.
Failed to export the report.
{code}
Bug20/06/2223/06/22Closed370.17Critical1ResolvedDebtors
DSY-22906Synweb - Adding Pastoral Care LaggingOccasionally the staff member who puts in Pastoral Care items puts the item under the wrong student. We have worked it out that Synweb is lagging and the wrong student is loaded.

I have been able to reproduce this by

* Going to Student Maintenance
* Clicking on the left list of students randomly
* Quickly pressing the New button on Pastoral Care
* You will see that the wrong student is loaded

I have recorded a video of me doing this and showing the problem. Obviously I have been intentionally going fast to show the problem but this has happened enough times in a normal situation to show that it is a genuine problem.

I believe the the New button should not be able to be pushed unless the profile of the Student is actually properly loaded.

Regards

Josh Lukins
Bug20/06/2214/11/22Confirmed2SynWeb70.16Medium3Community
DSY-22865STP 2 XML validation errorafter completing stp 2 upgrade they submit payroll and get XML validation, 

ErrorCode: CMN.ATO.GEN.XML.01
ShortDescription: The message did not pass XML validation. Please contact your software provider.
Sub Status: ATO Rejected
The STP File has been rejected by the ATO.
Bug16/06/2208/07/22Closed370.16Medium3ResolvedSTP
DSY-22867SynWeb - Excursions - Index out of bounds when user clicks on new approval process*Problem 2 (follow on from problem 1)*

When the user clicks on the {{User Activity Type}} dropdown. They encounter the error {{Cannot find column [SynergyMeaning]}} as shown in the image below.

When either of you have some form of capacity, can you re-insert this data please.

 !image-2022-06-23-10-08-29-415.png!


*Problem 1 (data issue and is resolved but error still appears.)*

When the user adds a new approval process for an Excursion in SynWeb, an error appears.

"Index was outside the bounds of the array."

Video attached to this ticket.

!image-2022-06-16-17-32-52-276.png!

!image-2022-06-16-17-32-08-118.png!
Bug16/06/2206/10/22Done3SynWeb70.1770.17High2ResolvedExcursion Management
DSY-22868SynWeb Excursion Web tab issueIn SynWeb > Excursion Maint > Web

Changing the html tab and saving it would throw error.
Bug16/06/2223/08/22Closed370.17High2Declined
DSY-22863POST MedicalDetails returns an Error for ID field*Note:*
Medical Details record is present for all the student so a new Medical Details cannot be created using Post Medical Details 

{*}Environment{*}: PostMan (API) 
{*}Database{*}: Devtest-70: Synergetic_AUVIC_CDA_70TST

*Expected Result:*
Post Medical Details request should be send and an entity seq should be returned in the response

*Actual Result:*
Getting an Error for Post Medical Details in the ID field "This ID already has a MedicalDetails record"
    
Please find the attachments: !Post MedicalDetails Error in ID.PNG! , !sps MedicalDetails return records for all the ID.PNG!
Bug15/06/2203/07/22Closed370.17High2Resolved
DSY-22850Error executing Report STUMEDEXCURSUM_SSRSget the following error running STUMEDEXCUSUM report in SSRS

Bug14/06/2230/11/22Confirmed2Crystal70.17Critical1Excursion Management
DSY-22850Error executing Report STUMEDEXCURSUM_SSRSget the following error running STUMEDEXCUSUM report in SSRS

Bug14/06/2230/11/22Confirmed2SSRS70.17Critical1Excursion Management
DSY-22831Action Centre Workflow and message display issues# When processing an action centre item (Example: Staff details received from External System via SIF), When all changes have been accepted , it is displaying a message that "Unable to process updates for ID (0)", However in the background all changes accepted successfully for the Community ID.

!image-2022-06-08-14-25-13-155.png!

 

2. Similar issue observed while processing action message "Staff payroll details received from External System via SIF", after accepting all changes, System displayed the message "Unable to process updates for <Community Member Name and ID>", though in the background it processed successfully.

!image-2022-06-08-14-25-42-613.png!
Bug08/06/2208/06/22Confirmed2SynMain70.17High2Action Centre/Messages
DSY-22825Analytics api not working in CommportalBug07/06/2229/06/22Closed3SynComPort70.1770.18Medium3Resolved
DSY-22819Payroll - Invalid Tax Scale error on staff with an invalid pay groupWhen performing a payrun (special or normal), if you include employees who have an invalid pay group (most likely not defined) Synergetic will display the following misleading error:

Error: <employee> has an invalid tax scale.

Note that the tax scale is not actually mentioned. This is what separates this error from an error where an employee genuinely has an invalid tax scale
Bug06/06/2229/06/22Done370.1670.18High2ResolvedPayroll
DSY-22820Creating a special pay without selecting any employees, every employee is being addedWhen trying to create a special pay with no employees you could just tick the 'Special Pay' checkbox and not select any employees. However now every employee is added to the pay
!image-2022-06-06-10-48-18-023.png|thumbnail!
!screenshot-1.png|thumbnail!

Workaround is to select an employee up front
Bug06/06/2229/06/22Done3SynMain70.1670.18Low4ResolvedProcess EFT Payments
DSY-22821Comm Portal - Event Payment is not working when Stored cards are usedThis is an Bug card for the issue found DSY-22805 during Regression Testing


{*}Environment{*}: Comm Portal
{*}Version{*}:  70.18.0.15318
{*}User{*}: 11001

 

Expected Result:
Payment should be successful for an event when Stored cards are used

Actual Result:
Payment is getting failed When Stored cards is used

 

{+}*Note*{+}:
When selecting an even from Payment menu also the Payment is also getting failed.
Bug06/06/2210/06/22Closed370.17Medium3Resolved
DSY-22822POST StudentContact api returns error!image-2022-06-06-15-14-01-488.png!Bug06/06/2222/08/22Done3Developer Portal70.1770.17Medium3Resolved
DSY-22823SynWeb Student Maint issueFollowing happens right after entering student maint in SynWeb

!image-2022-06-06-17-08-51-360.png!

The issue was seen in ICON SIT. E1342
Bug06/06/2206/10/22Done370.17High2Resolved
DSY-22812Absence Event Notification emails creating duplicate notifications to staff If a notification rules is configured to send emails to staff for absence related activity, and where the rule schedule is allowing the rule to be run multiple times in the same day, this can cause the same absence event notification to be generated for the staff member every time the rule runs that day.

Bug01/06/2229/06/22Done370.1670.18High2ResolvedSystem
DSY-22813Event current attendee grid - Select All does not display and cntrl+shift does not select records1) setting Event Status in bulk for Current Attendees, Select All does not show the selection of records in the grid. (even though the status can be updated to all records selected)

2) Control + Shift does not select multiple records

Bug01/06/2230/11/22Confirmed2SynMain70.17High2Event and Functions Management
DSY-22814Possible timeout error when generating an STP update eventWhen generating an STP update event you may encounter a 'Query timeout expired' message. This happens if the update event takes over two minutes to generate
!image-2022-06-01-16-12-27-831.png|thumbnail!
Sometimes pressing the 'Refresh Grid' button on the subsequent screen after the error will bring success - this is not guaranteed though
!screenshot-1.png|thumbnail!
Bug01/06/2206/07/22Done3SynMain70.1670.18Medium3ResolvedSTP
DSY-22807Auth field not disabling for appropriate payment types With the introduction of additional security controls for credit cards (DSY-21137) the 'Auth:' field is always enabled.  This should only be the case when a Credit Card 'Payment Type' is selected.Bug31/05/2222/08/22Closed3SynMain70.1170.17Low4ResolvedDebtors
DSY-22808Kiosk sign ins not auto superseding pre-existing eventsIf a parent has pre-organised with the school as to a students absence and the record exists in Absence Events Maintenance.  If the student does end up arriving at school and utilises the Attendance Kiosk to sign in this would normally supersede the all day absence event automatically.

When utilising the previous generation Student Arrival/Departue Terminal (SADT) this currently auto supersedes.  The new generation Attendance Kiosk adds a secondary record.

Workaround: Select and edit the absence record you wish to keep.  In the bottom left corner select the Actual tab.  The All Day Absence record should be shown, select this and select the Supersede button.  Confirm this on the window that appears.
Bug31/05/2215/11/22Ready for Development2Attendance Kiosk70.16Medium3Attendances
DSY-22808Kiosk sign ins not auto superseding pre-existing eventsIf a parent has pre-organised with the school as to a students absence and the record exists in Absence Events Maintenance.  If the student does end up arriving at school and utilises the Attendance Kiosk to sign in this would normally supersede the all day absence event automatically.

When utilising the previous generation Student Arrival/Departue Terminal (SADT) this currently auto supersedes.  The new generation Attendance Kiosk adds a secondary record.

Workaround: Select and edit the absence record you wish to keep.  In the bottom left corner select the Actual tab.  The All Day Absence record should be shown, select this and select the Supersede button.  Confirm this on the window that appears.
Bug31/05/2215/11/22Ready for Development2SynMain70.16Medium3Attendances
DSY-22797Tax Code always populating with FWhen a user enters a creditor invoice, upon accessing the G/L Allocations tab the tax code appears to always be pre-populating with the tax free code (usually 'F' as per luTax).

Workaround:  This appears to be occurring when the select GL Code in Purchase Order Maintrenance has a fixed tax code.  If possible, check the box 'Tax Code is Fixed' within General Ledger Maintenance > General tab.

 
Bug30/05/2220/10/22Closed3SynMain70.1670.19High2ResolvedCreditors
DSY-22798STP 2 - Able to circumvent Missing Paid Leave Type ValidationThere exists a way to create Leave Paylines for ATO submitted pays without them having a Leave Type Code.Bug30/05/2222/08/22Done3SynDB70.1670.18Medium3ResolvedSTP
DSY-22798STP 2 - Able to circumvent Missing Paid Leave Type ValidationThere exists a way to create Leave Paylines for ATO submitted pays without them having a Leave Type Code.Bug30/05/2222/08/22Done3SynMain70.1670.18Medium3ResolvedSTP
DSY-22800Future student search criteria fails on "Follow Up Date to" field. To search Future Student Maintenance and include a date in the Activity area in the "Follow Up Date to" field, it gives an error "Conversion failed when converting date and/or time from character string.".

 
Bug30/05/2216/11/22Confirmed2SynMain70.16Medium3Future Student Maint
DSY-22758Synweb Events Page Date Calendar is not showing in fullI have managed to reproduce the issue on my local machine, via the following steps:

Set up a title image that is fairly tall - to simulate the same rough header area setup as the images in CECV and force the 'client area' part of the page ie screen area below the menu bar, to be lower down.

When I run this on my laptop screen which is set to resolution 1920 x 1080, with magnification 150% (which windows tends to default to/recommend for the laptop screen) - I can get the same outcome. The issue is a combination of the large header pushing the whole client area down the screen, combined with the zoom factor making that space even less, to the point that there's not enough space detected to show the entire date control underneath so it tries to display above.
!image-2022-07-13-09-56-00-556.png!

Example with scale at 150% - shows issue

!image-2022-07-13-09-55-38-315.png!

Example with screen scale at 100% - works fine
!image-2022-07-13-09-55-12-029.png!

When I had been running at 150% then changed back to 100% with Synweb screen already showing, I noticed the date display was still opened below the control but it is now evident that the bottom of the control is cut off. This further proves that with the screen/scaling used, there isn't room for hte control, so it tries to show it above, but the large header image is then causing too little screen area to be available above either.
!image-2022-07-13-09-54-45-947.png!

So while this is all explainable as being related to the user's display settings coupled with giant header, I do still note a problem beyond that, which is that when I scroll down the page a bit so that there would be enough space below for the whole date control, it is still showing above.

Example - I clicked the Invite Date which is near the top and has plenty of screen space below, so it should open below but is not.

!image-2022-07-13-09-54-12-878.png!

So I think this last part can be looked at from a bug perspective, on the fact that while there's enough space below, the logic is still trying to show above. It's likely to only occur in this combination of scaled up zoom in display settings coupled with larger title bar image, which seem to be causing the space detection issue, but ideally if the devs can tweak the logic to be more tolerant of this or at least check the space below on screen more reliably when user has scrolled down, this could be addressed.
Bug26/05/2219/07/22Confirmed2SynOnline70.16High2Events Maint
DSY-22759Importing Electronic Banking file with Synergetic XML file format can cause long completion timeWhen importing Electronic Banking files using the "Other Electronic Receipts" feature with the Synergetic XML file format and in systems where there are also a large volume of ReceiptsOnline records for general payments such as through Community Portal, this can cause a significant processing time for completing the import - and can potentially be long enough to cause timeouts.

The process is attempting to cross match the imported receipt against any known online receipts for a step related to deciding whether the payment is for an online application. However this step is incorrectly evaluating the general receipt records and treating the imported receipt as related, causing a loop where every single receipt record is being compared to every imported receipt, and the amount of the receipt record is also being set to the imported receipt incorrectly.
Bug26/05/2229/06/22Done3SynDB6970.18Critical1ResolvedDebtors
DSY-22760Adjustments to core api logThe core api log not working due to some new changes introduced in th api portal project initially which needs to be fixed.Bug26/05/2203/08/22Done3SynAPI70.1670.17Medium3Resolved
DSY-22756Blank special pays attempts to include all employeesWhen creating a special pay, if the user does not add any employees Synergetic attempts to add all employees.

Workaround: Add at least 1 employee and after the pay is created immediately select Current Pay Maintenance and delete this employee from the pay by right mouse clicking on their name in the grid and selecting Delete.  A confirmation message will appear for you to confirm this action.
Bug25/05/2230/11/22Confirmed270.16High2Payroll
DSY-22757Attendance report giving wrong school name in FooterAttendance Reports(SSRS) display a different school than the current environment. This issue is happening on multi-tenanted environments only as the vReportsFooter is incorrectly retrieving the school name

Affected reports include, but not restricted to the following
# Student Attendances Roll/ ATTROLL_SSRS
# Attendance Screen/ ATTSCREEN_SSRS
# Attendance Summary/ATTSUM_SSRS

 
Bug25/05/2230/11/22Confirmed2SSRS70.16Medium3System
DSY-22733Tax Code always populating with FSee duplicate ticket DSY-22797 for detailsBug23/05/2222/08/22Closed3SynMain70.16Medium3ResolvedCreditors
DSY-22718Crystal report issues and conflicting TLS adviceCrystal report issues and conflicting TLS advice

Error:
Fatal Error. Error message : Database logon failed.(C:\inetpub\wwwroot\Reports\SITE\rcpt.rpt)
Bug16/05/2225/05/22Closed370.16Critical1Resolved
DSY-22706Object Maintenance Tasks are not appearing in SynwebWhen Admin(super user ) is logged in SynWeb then
show all the tasks for the admins or super users.
ELSE display tasks created by logged in User only.
Bug13/05/2213/07/22Done3SynWeb70.1470.18Medium3ResolvedObject & Property Maintenance
DSY-22702Copy to clipboard is deleting the codeCopy to clipboard is deleting the codeBug12/05/2214/11/22Confirmed2SynMain70.16Medium3Other / Miscellaneous
DSY-22694STP (version 1) allowance validation error blocks subsequent submissionsThe allowance type validation logic is looking at every submission ever made, not just the current submission.  This means that if you ever get an allowance type error, you are unable to move forward.

This was discovered when a user chose a reporting category of 'Task Allowance' (which is new to STP2) and tried to submit it with an STP1 pay.  It raised a validation error, but even changing the reporting category to a correct STP1 value did not fix the error as the old one is still in the system
Bug10/05/2222/08/22Done3SynDB68.1970.17Medium3ResolvedSTP
DSY-22671Transferring a Future Student to Current, does not correctly find and re-use existing SIF RefID value where they were a Current Student previouslyWhen a Future Student is transferred to Current, a SIF refID value is generated for the Current Student for objects such as StudentPersonal and StudentSchoolEnrollment.

If that Current Student record is then deleted (leaving them as a Future Student), and at a later time the Future Student is re-transferred to Current, the system is meant to look for, and re-use the previous SIF refID for the Student and related StudentPersonal etc objects, however this is not occurring, and a new refID is being generated.

This clash also results in a scenario where SIF base objects continue to exist for the old refID but nothing is created for the newer refID (as the Student's Community ID remains attached to the original objects).
Bug05/05/2230/11/22Closed3SynDB70.0170.19High2ResolvedTransfer Future Students To Currents
DSY-22649Upgrade UserSimpleFormUpgrade log4net for UserSimpleFormBug03/05/2210/05/22Closed370.1670.17High2Resolved
DSY-22644Notifications for Attendance reminders not queuing/sent when a Class has a Description longer than 50 characters*Problem*
Notifications for Attendance reminders are not sent, if at least one class in the list of timetabled classes due for reminders has a Description value that is longer than 50 characters.

 

The SP is {{media.spsAbsenceEventNotifications.}}

!Issue with size of classdescription field in absence notifications.PNG|thumbnail!

Looking at other SPs, the varchar size is declared as 100 chars.
Bug02/05/2205/08/22Done3SynMain70.0170.18Critical1ResolvedAttendances
DSY-22644Notifications for Attendance reminders not queuing/sent when a Class has a Description longer than 50 characters*Problem*
Notifications for Attendance reminders are not sent, if at least one class in the list of timetabled classes due for reminders has a Description value that is longer than 50 characters.

 

The SP is {{media.spsAbsenceEventNotifications.}}

!Issue with size of classdescription field in absence notifications.PNG|thumbnail!

Looking at other SPs, the varchar size is declared as 100 chars.
Bug02/05/2205/08/22Done3SynOnline70.0170.18Critical1ResolvedAttendances
DSY-22638Class Maint Normal Year not appearing on GridIn class maintenance, the normal year level grid is not showing anything despite having a value attached to it.Bug28/04/2216/11/22Confirmed2SynMain70.16Medium3Subject Classes
DSY-22626STP 2 - Salary sacrifice Superannuation should migrate with reporting category "Salary Sacrifice - Super and RESC"Salary sacrifice to superannuation pay codes where being migrated with a reporting category of "Salary Sacrifice".  This causes it not to be reported under RESC with ATO submissions.  It should be using "Salary Sacrifice - Super and RESC". 

Please note that both values are valid, but the default behaviour should be to include in in RESC
Bug26/04/2208/06/22Closed3SynDB70.1670.17Medium3ResolvedPayroll
DSY-22618Online receipts processed for a difference finance schema via Callback are created in default finance schema incorrectly When a Synergetic website application (eg Community Portal or Online Applications) is configured to be running against a financial schema with a different schema name that is not the default 'finance' schema (eg 'foundation' or 'grammar'), and a payment is processed via online receipts to NAB Transact (via Community Portal or Online Applications), and the 'CallBack' response processing logic is the first to receive the response from NAB and updates database - this can result in the logic attempting to create the receipt in the 'finance' schema incorrectly, instead of the appropriate one that the website application is configured to use.

This situation may also then result in the receipt not being created successfully, as certain dependent information such as Debtor record or GLCodes may not themselves exist in the 'finnace' schema, so the receipt may not generate successfully in this circumstance.
Bug19/04/2203/08/22Done3SynDB6970.17Critical1ResolvedNAB Transact
DSY-22615Synweb Absence Events Notification email grid not finding valid email or sms records for parents Synweb - Absence Events Maintenance - attempting to send SMS / Emails to parents of students who have absence events.

However when they try via Synweb - Absence Events Maintenance (via right click) they get the attached error.

i.e for email

Out of 0 recipients none contain an email address.

for SMS -

Out of 0 recipients none contain a mobile phone numbe

 

 

 
Bug13/04/2219/08/22Closed3SynWeb70.1770.18Critical1ResolvedAttendances
DSY-22606Community Portal - Admin links may not appear when screen display scaling is usedWith Flex enabled the Admin links may not appear under certain circumstances.

This appears to have been caused when text scaling is greater than 100%, e.g.

!image-2022-04-11-10-26-50-118.png|width=260,height=141!

This appears when the browser window is maximised.

Workaround: Either set Scaling to 100% or window the browser, i.e. not maximised and resize the window, you can tell at what point the admin items will show as the font size will likely change (as the scaling % kicks in)
Bug11/04/2230/11/22Confirmed270.01High2Community portal
DSY-22605Attendances screen may at times load very slowly or encounter a deadlock errorWhen in Attendance Maintenance (Teacher mode), select a teacher, select a period, click OK - the grid/screen may take a long time (eg 10 seconds to load) or may encounter and error message: "this transaction has been chosen as the victim, please re-run the transaction"
Bug08/04/2222/08/22Done3SynDB70.1570.18Critical1ResolvedAttendances
DSY-22605Attendances screen may at times load very slowly or encounter a deadlock errorWhen in Attendance Maintenance (Teacher mode), select a teacher, select a period, click OK - the grid/screen may take a long time (eg 10 seconds to load) or may encounter and error message: "this transaction has been chosen as the victim, please re-run the transaction"
Bug08/04/2222/08/22Done3SynMain70.1570.18Critical1ResolvedAttendances
DSY-22600Updating leave calculation balance date does not always stickWhen attempting to modify a staff members accrual date for leave.  The newly set date may not take effect and will continue to utilise the previously set date (usually the employees start date).  As per instructions noted here

[https://wiki.synergetic.net.au/display/PUB/How+to+Set+Leave+Balance+at+Date]

This occurs when there are no calculated leave, ie any Green records in the Leave Transactions grid (Payroll Maintenance > Leave tab)

Workaround: After the staff members first pay this should create calculated leave (ie Green records).  From here you can reset the leave balance and date (as per the wiki article above) and the date should now stick. 

You can see an example of it working or not by selecting the Update button on the Leave Entitlement grid, forecast a future date and select the Refresh button.  Select the Cancel button once you have confirmed the changes look correct.
Bug06/04/2228/10/22Closed3SynMain70.0170.20High2ResolvedPayroll
DSY-22599Bad bank reconciliation entry generated when modifying a creditor invoice and assigning to a bank GL codeIf you create a creditor invoice with GL allocation that does not refer to a bank account, and then modify that invoice and change the GL allocation to a code that DOES refer to a bank account, the resultant bank reconciliation record is automatically created as <cancelled> and a zero GL amount.

If you then attempt to delete the invoice, the resultant bank reconciliation record remains with the amount of the original allocation in place, and it also marked as reconciled and cancelled.  This will throw out the bank rec
Bug05/04/2214/04/22Closed3Developer Portal6970.17Medium3ResolvedCreditors
DSY-22597Validation error in the NZQA Entries and Results exportSchools unable to perform entries and results export to NZQA as an incorrect XML element name is being exported and this causes a validation errorBug01/04/2226/07/22Closed3Developer Portal70.1670.17High2ResolvedIntegration with NZQA (subscription)
DSY-22591STP 2 - Validation rule may produce a "subquery returned more than one value" errorFor the PAYEVNT validations a few validation rule failures can produce a "subquery returned more than one value" error.

These occur if the Previous BMS ID violates validation rules, or the total gross (or tax) in the pay run is greater or equal to 100,000,000,000.00
Bug30/03/2222/08/22Closed3SynDB70.1670.17Medium3ResolvedSTP
DSY-22591STP 2 - Validation rule may produce a "subquery returned more than one value" errorFor the PAYEVNT validations a few validation rule failures can produce a "subquery returned more than one value" error.

These occur if the Previous BMS ID violates validation rules, or the total gross (or tax) in the pay run is greater or equal to 100,000,000,000.00
Bug30/03/2222/08/22Closed3SynMain70.1670.17Medium3ResolvedSTP
DSY-22594SchoolInfo initialisation event can not clear the dataBug30/03/2212/04/22Done3Developer Portal70.1470.17Medium3Resolved
DSY-22595Timetabler - If there are duplicate classes in the CSV file then nothing gets imported for timetabler due to substitute teachersTimetabler has a feature where extras can be created in the daily organiser for composite classes.

The result is that duplicate entries can be inserted into wkxiTimetableSubstitutes.

There is a part of sptTimetableSubstitutesImport that looks for duplicates.
When it finds them the ImportFlag is set to 0.

This means that no record of the extra is imported into the database.
One of these records should be imported.

Here is the code
UPDATE w
SET --SELECT
ImportFlag = 0
FROM dbo.wkxiTimetableSubstitutes w
WHERE EXISTS(
SELECT TimetableCode,TimetableDate,DayNumber,PeriodNumber,ClassCampus,ClassCode,COUNT(*)
FROM dbo.wkxiTimetableSubstitutes w2
WHERE w2.TimetableCode = w.TimetableCode
AND w2.TimetableDate = w.TimetableDate
AND w2.DayNumber= w.DayNumber
AND w2.PeriodNumber = w.PeriodNumber
AND w2.ClassCampus = w.ClassCampus
AND w2.ClassCode = w.ClassCode
GROUP BY TimetableCode,TimetableDate,DayNumber,PeriodNumber,ClassCampus,ClassCode
HAVING COUNT(*) > 1)

 

Note that SSD-66877 (linked to this ticket) is likely a seperate issue.
Bug30/03/2230/09/22Closed3SynDB70.1670.19High2ResolvedImport/Export to/from Timetabler
DSY-22585Synweb Medical maintenance feedback and issuesThings have been fixed:

Medical Plan tab could not show the result due to some sql compatibility mismatch in SIT. this cannot be tested locally as this issue was not present there, however that area can be reg tested as it has been changed.

Update Med Incident :
*   location cannot be changed as per the synmain ui
*   incident type is updated in the db when changed in the ui
* SynWeb>Medical route change: Again this cannot be replicated locally. after the fix deploy it can be tested as soon as after clicking on med maint via synweb shows the react app
Bug28/03/2212/10/22Closed3Developer Portal70.16.0270.17Medium3ResolvedMedical Records
DSY-22583Recent DML caused the SchoolInfo object to populate with bad dataBug25/03/2212/04/22Done3Developer Portal70.1470.17Medium3Resolved
DSY-22581Students without results not appearing in CEO reports contrary to CEO specificationsCurrently the Students without any results are being excluded from Assessment Period 1, Assessment Period 2 and Reading Recovery export CEO Exports.

According to CEO Census team all students assigned to the class should be a part of the export. At the moment if a student only receives some results and not all results then they get -1 added automatically during the Census export. But the students who are in the class who do not get any results do not get added to the export at all. However as per the Census team, if a student is in the class for Census then they all should be in the census export regardless of the results being entered or no
Bug24/03/2203/07/22Closed370.1670.18High2ResolvedReports
DSY-22577Kiosk: Reception role shows error message for optional check out reasonWhen a reception role is created with only the Check in reasons, the role is getting saved but it displays the below message . This makes the user feel that it is a mandatory field.Bug23/03/2203/08/22Closed3Attendance Kiosk70.1470.17Medium3Resolved
DSY-22564CECV students not linked to new Parish in Notes and Codes updateV70.14 - Prod - Notes and Codes - Updating records in Syneregtic

We have a quite a number of request from schools asking to help them to create a tag list of students whose parish are now inactive and have to be changed . E2080 have 5 pages of errors and they are finding it so difficult to tag list their students as they have to go one by one.

Just want to know if Syneregtic would be able to update the parish code of the inactive records to the new ones which are changed to . Or is there any other options for the schools to do it in ease .
Bug22/03/2202/08/22Closed3Data70.14High2ResolvedStudent Maintenance
DSY-22567Web Elective tab does not allow the user to select an Elective GroupV70.06 - DSY- 14378 - Web Elective tab does not allow the user to select an Elective Group

SynWeb > Class Maintenance > Web Elective tab does not allow the user to select an Elective Group. This occurs even when the elective group's value is 'Not Selected'.

See investigation and code checked in under DSY-22518
Bug22/03/2212/04/22Closed3Developer Portal70.06Medium3Resolved
DSY-22560MoE Roll Returns (MOE tab) Term & Campus fields do not refresh screenWhen in Import/Export Student Data > MOE tab and the user selects the Term or Campus fields, these do not refresh the screen.

Is less of an issue for sites that only submit one return, however is more problematic for sites that require submitting a roll return per campus. 
Bug17/03/2222/08/22Confirmed2SynMain70.01Low4Student Maint
DSY-22554Fix SynWeb Excursion Maintenance - Group Tab -> Sub-group drop-down not working in Chrome.Bug16/03/2213/04/22Done3Developer Portal70.1570.17High2Resolved
DSY-22552Incorrect Registration type and number displayed in Staff MaintenanceIn Staff Maintenance -> School Tab -> Status Tab. This should display the Teacher Registration number as set up in the Checks Tab.

As multiple registration codes/types are possible, the actual Teacher registration code cannot be targeted to this field.

This impacts compliance exports such as the ENCOS report bringing in wrong registration number.

 

 
Bug15/03/2214/06/22Closed370.15High2ResolvedCompliance
DSY-22534SIF DML for DSY-20923 fails in upgradeSee screenshots.

!image-2022-03-04-10-46-06-273.png!

!image-2022-03-04-10-46-25-993.png!

Hoss has advised:

I think in here we need to use spu

cause if the xml is empty the object should get updated any way

in this case it should update the ObjectExists = 0 and put some empty xml body inside that rec
Bug04/03/2202/08/22Closed370.1570.16High2Resolved
DSY-22527Student data export SACE error when too many academic semestersStudent data export SACE error when too many semestersBug03/03/2220/05/22Done370.1470.17High2ResolvedStudent Import and Export of data
DSY-22533refExternalSystemLanguage codes being marked inactiveTable dbo.refExternalSystemLanguage records are being marked as inactive

As a result exports that require these codes may not work as expected.

Users will see the impact of this by accessing luLanguage and attempting to map a language to ExternalSystemType and ExternalSystemCode (ExternalSystemCode will have no records to display).
Bug03/03/2222/08/22Closed3SynDB70.1570.16Critical1ResolvedSystem
DSY-22519Medical Condition GET does not filter recordsSetting any of the following:
  {
        "ID": 14000,
        "MedicalConditionSeq": 25,
        "ActiveFlag": true
   }
when calling api/MedicalConditions/v1/ has no effect.
 
Checked the database profiler and the parameters are not being passed through. 
Bug28/02/2210/03/22Closed370.15High2Resolved
DSY-22505vStudentTimetableFullAll does not return correct value for TimetableGroup fieldvStudentTimetableFullAll does not return correct value for TimetableGroup fieldBug25/02/2224/05/22Confirmed2Data70.15High2Timetabling
DSY-22496Override mask in mark book increment doesnt work In Results Maintenance, mark book tab, the override mask doesn't work when the default increment is changed.

eg. Override Mask is set to ",10-0(0.5)" . The result field only shows in increments of 1 instead of 0.5
Bug23/02/2216/11/22Confirmed2SynMain70.15Medium3Class Maint
DSY-22493SynMobile on iPhone 13 freezingSynMobile on iPhone 13 is failing on login. 

Upon starting the app or after login it freezes.

No error message produced.
Bug22/02/2207/09/22Confirmed2SynMobile70.15Medium3Syn Mobile
DSY-22489SWMM - Severity, NotifiedBy, Medical Equipment records are not displayed in Medical Condition {*}Environment{*}: SynWeb Medical Maintenance
{*}Database{*}: DEV-BWE-SIF-01\MT
{*}Version{*}: 70.15.0.4715
{*}Configuration{*}:     C:\inetpub\wwwroot\SynergeticCfg\synergetic-mt.xml
{*}User{*}: sa

{*}PreCondition{*}:
Student Should have Medical Condition added to his medical maintenance 

 

*Expected Result:*
Severity, NotifiedBy, Medical Equipment records should be displayed in Medical Condition 

*Actual Result:*
Severity, NotifiedBy, Medical Equipment records are not displayed in Medical Condition 
Bug18/02/2212/10/22Closed3SynWeb70.15Medium3ResolvedMedical Records
DSY-22469VCAA NAPLAN (Victorian - VCAA) Course Type: NAP or ONL*Problem*
The user should be able to pick the course type (based on the schools config setup). The governing body only wants specific course types rather than all of them.

 

*Context*

When the Config Key
* System|Install|CountryCode|RegionCode|Value = Vic

In
* Students > Student Data Import/Export... > NAPLAN

the exported CourseType value in the .csv output should be either 'NAP' or 'ONL'.

This needs to be able to be set by the User at run time.

 
----
h3. One - Config Key

Add Key

System > Configuration File Maintenance > 
|Key1|Key2|Key3|Key4|Key5|Type|Value|CDAComment|
|Students|DataExport|NAPLAN|VIC|CourseType|STR|ONL|Vic NAPLAN Course Type, whether NAPLAN is tested Online (ONL) or by Paper (NAP).  Can be one of the following two values 'ONL' or 'NAP'.|

Default Value = "ONL"

*Two - Tab changes*

Add 

Course Type to Victorian NAPLAN screen.  (ONLY the Victorian screen.)

_Tester - Test all other States screens not affected._ 

!DSY-22469 - To-Be Solution.jpg|thumbnail!

In Drop Down School Data | Course Type only the values 
* Paper Tests
* Online Tests

may be selected.

_Free text entry is *not* to be available._

 

Default selection is 'Online Tests', but last used value is remembered and displayed.

 

*Three - Proc Changes*

If Course Type = 'Paper Tests' chosen on tab then Course Type in csv output = 'NAP'

If Course Type = 'Online Tests' chosen on tab then Course Type in csv output = 'ONL'

 

*Four - Fix NSW NAPLAN tab Sector field*

For the NSW NAPLAN tab, for the Sector field, only the values in the drop down can be selected:
* Independant
* Catholic
* Government

Can be selected.  A free text entry *can not* be made.

 
----
 

*Note for Tester*
# Test in conjunction with DSY-22404
# Lightly test that VIC Naplan is overall correct as per:   [^2022_Enrolment_Data_File_Template.xlsx]
Bug10/02/2202/12/22Confirmed2SynMain70.14Medium3Student Maint
DSY-22450Notification rules clearing fields - unable to select SMS ProviderFor many of the fields within Notification Maintenance rules, the data is not being updated or saved. 

When creating a record, this creates the record correctly.  The problem seems to be occurring due to fields not showing correctly on screen and then saving as blank when the user saves the record change.  Even though it may not display on screen, the data is saved in the backend database tables.

Workaround: When editing a record ensure that you confirm every field and reselect it. 
Bug07/02/2214/04/22Done3SynWeb70.1470.17Critical1Resolved
DSY-22442Staff Category-driven Security Groups are removed from staff incorrectly when an update to Staff for same category code value occursWhen the Group/User Security option to configure security groups to auto-assign based on Staff Category is enabled - if a Staff member is already assigned a Category code with security group, a subsequent update of the Staff record that saves the same Category code value a second time, is causing the security group link to be removed.Bug02/02/2202/08/22Done3SynDB70.1470.16High2ResolvedSystem
DSY-22441SMS replies unable to be processedSMS replies are unable to be processed . The following error appears when selecting

"Confirm SMS"

{color:#de350b}Object reference not set to an instance of an object.{color}
Bug01/02/2202/08/22Done3SynServiceNotif70.1470.16Critical1ResolvedCommunity Correspondence
DSY-22432Job Position Config group error in Daily maintenance JobDaily Maintenance Job fails on spmJobPositionsConfigGroup under the following conditions

A staff member has 2 new Job Positions with the Same start date

If that Job position is linked to the same group/user security group then spmJobPositionsConfigGroup  will fail with a duplicate Key  insert error
Bug31/01/2216/11/22Confirmed2SynDB70.14Medium3Database
DSY-22395Online Application forms blank due to capturing incorrect date formatIf a form is completed with a dash or unexpected character in the date of birth -

this generates a conversion error in the exception log and the application does not process correctly and appears with blank lines
Bug12/01/2201/05/22Done370.1470.17High2ResolvedFuture/Enquiry XML Import and Approval
DSY-22375Unable to select Web Electives from Drop down.Environment: SynWeb
Database: Synergetic_AUVIC_CDA_70TST
Version: 70.15.0.35513
Configuration:     C:\inetpub\wwwroot\SynwebCfg\synergetic.xml
User: sa

+Expected Result:+

Selected Elective group should be displayed.

+Actual Result :-+

Unable to select Web Electives from Drop down.
Bug05/01/2219/07/22Done3SynWeb70.1570.18Medium3Resolved
DSY-22294New vendor delete option doesn't show the client name on confirmation dialogSteps to reproduce:

1. Login and go to the APIClient interface.

2. Create a client.

3. Click on the client name and select remove client.

4. You will see the confirmation dialog where it is not showing the name of the client.

Expected: I have attached the similar behaviour from SIF.
Bug22/12/2107/01/22Closed3SynAPI70.14Medium3Resolved
DSY-22296Can't Delete Students from External TestsIn SynWeb External Tests. If a student has results entered you cannot delete the student from External Tests.

Even after removing the results from the student in External Test Results you cannot remove the student from External Tests,
Bug22/12/2122/07/22Closed3SynWeb70.1470.18Medium3ResolvedExternal Tests
DSY-22291Error when reconciling bank accountArithmetic overflow in function finance.fnGetNextwkBankMatchRef

 
Bug21/12/2124/11/22Done3Developer Portal69.2070.17Critical1ResolvedGeneral Ledger
DSY-22293Incorrect value for ReportsFlag in GET Student Contacts ResponseComma missing for Reports Flag column in spsStudentContactsAPI proc, due to this ReportsFlag is showing as "False" for all the Id's in GET Student Contacts Response payload. Bug21/12/2127/12/21Closed3SynAPI70.14Medium3Resolved
DSY-22287Unable to Execute data object - Deadlock VictimDeadlock issues sometimes occurring when concurrent emailing occurs with multiple usersBug20/12/2101/02/22Confirmed270.14Medium3Database
DSY-22258STUPLY2 report is not working in SYNWEBThe STUPLY2 report is not working in SYNWEB but it is working fine in Synergetic. While running the report in Synweb, error as attached

!image-2021-12-17-10-54-55-616.png!
Bug17/12/2101/02/22Confirmed270.14Medium3Reports (Crystal/SSRS)
DSY-22281Synweb - student attendance tab permissions for Teachershello Team

Teachers are not able use the filters with Synweb within Student maintiance Attendance tab, screen shot attached. How to provide these permissions - they should not have permissions to update or insert just use filters - how?

thanks

Kishore
Bug17/12/2119/04/22Confirmed270.14High2Student Maint
DSY-22283Portal - Login with "ReturnUrl" parameter sending user to a different page.In config xml file, set AuthenticationMode  = 1 (Windows authentication).

When opening Community Portal link with "returnurl" parameter as following, it opens the first page which user can view instead of the Payments page (which is the parameter's value).

[https://company-portal.com/login.aspx?returnurl=payments.aspx|https://syn-portal.ivanhoeconnect.com/login.aspx?returnurl=fin.aspx]
Bug17/12/2102/08/22Closed3SynComPort70.1370.16Medium3Resolved
DSY-22285Absence Events and attendance inserts - not consistent between Synweb and the Synergetic Client Absence Events and attendance inserts - not consistent between Synweb and the Synergetic Client

See detailed description from ICON

Note - please also refer to attached IMP before proceeding with this fix.
Bug17/12/2129/11/22Confirmed2ICON70.14High2Attendances
DSY-22285Absence Events and attendance inserts - not consistent between Synweb and the Synergetic Client Absence Events and attendance inserts - not consistent between Synweb and the Synergetic Client

See detailed description from ICON

Note - please also refer to attached IMP before proceeding with this fix.
Bug17/12/2129/11/22Confirmed2SynMain70.14High2Attendances
DSY-22285Absence Events and attendance inserts - not consistent between Synweb and the Synergetic Client Absence Events and attendance inserts - not consistent between Synweb and the Synergetic Client

See detailed description from ICON

Note - please also refer to attached IMP before proceeding with this fix.
Bug17/12/2129/11/22Confirmed2SynOnline70.14High2Attendances
DSY-22248Error in Absence Events and Current Student maint with 8000+ char text Individual plansIn Current Student Maintenance -> Individual plans -> Details Tab allows text to be greater than 8000 characters.

Large (8000+) text can be entered in Details tab -> *Starting level, Goal, Strategies and Monitoring and Evaluation Fields*

This causes an error when generating an absence event or opening Current student maintenance for that student.

Error - 'Dset Student Alert Flags - String or Binary data will be truncated'

The workaround is to reduce the text size to 7999 or less characters

 
Bug15/12/2116/11/22Confirmed2SynMain70.14Medium3Student Maint
DSY-22246Future Student transport views have incorrect join to luTransportStops causing duplicate dataThe views dbo.vFutureTransportContactAddress and dbo.vFutureStudentTransport contain joins to the lookup table luTransportStops, however the join currently is only on the Stop code, where it needs to be a combined join on both the Transport Code and Stop Code.

Where the same Stop code is used for different Transport codes, this will cause duplicate records to be returned incorrectly.

 

 
Bug14/12/2101/02/22Confirmed269.01Medium3Future Enrolments & Enquiries
DSY-22247Timetabled classes not appearing on Staff Scheduler in SynwebTimetabled classes not appearing on Staff Scheduler in SynwebBug14/12/2116/11/22Confirmed2SynOnline70.14Critical1Timetabling
DSY-22239Error in Absence Events Maintenance for Past Students When opening an Absence event Record for a Student who is no longer a Current Student (ie is now a Past Student but was current when the Absence Event was created) 

Error message "Could not convert variant of type (Null) into type (OleStr)"
Bug10/12/2124/05/22Confirmed2SynMain70.14Medium3Attendances
DSY-22242Adding dictionary for spell checkingWhen trying to add an Australia dictionary for spell checking in the language setting, the dictionary will disappear after relaunching Synergetic. Is there a permanent way to add a dictionary? I have followed the instruction in this article but still the same.

https://wiki.synergetic.net.au/display/SYNMAIN/Spelling_Dictionary+configuration+setting

Bug10/12/2115/07/22Closed370.14Medium3ResolvedSystem
DSY-22236STP 2 - Unable to change a pay date to a different FY for payee less payUnable to change a pay date to a different FY for a pay with no payees.Bug10/12/2120/12/21Closed3SynDB70.14Medium3Done / CompleteSTP
DSY-22230Unable to delete Application from Application Portal though deleted from SynergeticDeleting online applications from the Process Online Application window in Synergetic should in turn delete the application from the Application Portal (so the parent no longer can see it). Bug09/12/2124/05/22Confirmed2SynOnline70.14Critical1Future/Enquiry XML Import and Approval
DSY-22235Debtor error message 'this constituency does not apply to the current database' no longer validDebtor error message 'this constituency does not apply to the current database' no longer validBug09/12/2122/08/22Confirmed2SynMain70.14Medium3Debtors
DSY-22188Daily Maintenance - specific step for checking and resetting non-trusted keys and indexes is failing to runWhen the Daily Maintenance job runs, one of the steps involves executing a series of stored procedures relating to maintenance and daily update tasks.

One of these tasks, is a stored procedure for checking and resetting any foreign keys or indexes that SQL Server has labelled as 'not trusted'.

Currently the stored procedure itself is failing with an error, as the high level database object protection trigger is preventing the necessary ALTER commands from executing.
Bug08/12/2108/12/21Closed3SynDB70.12High2DuplicateSystem
DSY-22198xml and online application import file creating blank PASSPORT recordsHi Team,

Future Student applications are being imported without any Passport information being entered but the Passport field is being populated with generic/incorrect information in the International tab of the students record.
Bug08/12/2116/11/22Confirmed2SynMain70.14Medium3Future/Enquiry XML Import and Approval
DSY-22238SynWeb - Print Flags not saving in Class TabPlease see attached screenshots.

Curriculum Results Maintenance Class Tab.

On the Class tab, the print flags will only "hold" if print flags are set via bulk update - autosave kicks in. If an individual print flags are checked, then "Apply Calculations" this does NOT save the checked box, rather the ticks disappear. The work around has been using the "Single" tab individually ticking the box and Save All.

Can this be looked at because Teachers assume autosave will work and we found in several cases Teachers had individually ticked the Print Flag box only to find it had "disappeared".

Regards

Sue
Bug07/12/2101/02/22Confirmed2Data70.14Medium3Assessments and Reporting
DSY-22177Medical views vMedicalHealthcareStaff and vMedicalHealthcareStudent may incorrectly exclude Emergency contact details when no Medical record exists for the personThe views vMedicalHealthcareStaff and vMedicalHealthcareStudent are currently relying on a base medical record (from MedicalDetails table) to exist when retrieving Emergency Contact information.

If a person does not have a base MedicalDetails record, then no Emergency Contact information is being retrieved and the fields will appear empty, even though data should be returned.
Bug06/12/2106/09/22Confirmed2SynDB70.01High2System
DSY-22175STUCENS3 report Visa handing excludes topmost Citizenship record when no Subclass record is linkedThe Student Census report and export, for the Visa section and handling is supposed to always use the topmost Citizenship record, and within that, the topmost Visa Subclass record for determining the student's current 'visa' status for the export.

However the logic currently has a dependency on a Citizenship record always having at least one Subclass record (even if it is blank) - when this does not exist, the Citizenship record is excluded entirely which can result in Citizenship/Subclass combination that is not the topmost one being referenced for Visa details.

 
Bug03/12/2117/11/22Closed3SynMainv70.0170.20High2ResolvedStudent Import and Export of data
DSY-22171Cancelling the Add a Vendor dialog refresh the whole pageWhen we cancel the Add a vendor dialog, it refreshes the whole page that take about ~8 seconds for the page to load again. 
Whereas, when we cancel the Remove a vendor confirmation dialog, it cancels the dialog instantly and doesn't refresh the whole page. 

Steps to reproduce:
# Login to SynWeb.
# Go to System>Interface Settings
# Choose "APIClients - API Clients" from the list.
# Click "+" to Add a vendor
# Click cancel button on the Add a Vendor dialog.
# Observe that it refreshed the whole page.

Expected: Cancelling the add a vendor dialog should be instant and should not refresh the whole page.
Bug02/12/2112/01/22Closed3SynAPI70.14Medium3
DSY-22124Edval Timetable Import - Multiple TimetablesBug23/11/2122/08/22Done3SynDB69.0170.15Low4Resolved
DSY-22124Edval Timetable Import - Multiple TimetablesBug23/11/2122/08/22Done3SynDB69.0170.17Low4Resolved
DSY-22125Enquiry Student Transfer - An unexpected disruption during the process could cause Enquiry data not belonging to the student to be changedWhen transferring an Enquiry Student to Future, if an unusual error situation occurs  partway through the on-screen process (such as a user having a timeout or other error that interrupts the normal transfer flow) this can result in the transfer attempting to process an EnquiryID value of zero, leading to data that does not belong to the specific enquiry student record being included in the transfer process.

 
Bug23/11/2124/05/22Ready for Development2SynDB69.01Medium3Future Enquirers
DSY-22113Comm Portal Event - Future Parent cannot see event for Future student Comm Portal Event - Future Parent cannot see event for Future student Bug18/11/2124/05/22Confirmed2SynComPort70.14High2Event and Functions Management
DSY-22116Payroll - Payline deleted without any warningPayline deleted without any warning under the PayDetails tab for Payroll Employee Maintenance.Bug18/11/2124/11/21Closed3SynMain70.15Medium3Resolved
DSY-22111Community Portal Joint debtor does not display in FLEXWhilst there is the option to choose how the joint debtor name is displayed in other areas of Synergetic, this it not being applied in FLEX. Bug17/11/2124/05/22Confirmed2SynComPort70.14High2Debtors
DSY-22110CommPortal and SynMain- Debtor Maintenance - Receipt tab not show debtor's spouse receiptIn Synergetic (SynMain), the Receipt tab of the Debtor Maintenance does not show receipts paid by the debtor's spouse.Bug16/11/2124/05/22Ready for Development2SynDB70.14High2Debtors
DSY-22105Immunisation report not showing administered by data STUMEDICALIMMUNISATION crystal report called MEDIC STAFF - Student Immunizations (STUMEDICALIMMUNISATION report code) it does not display the `Administered By' data.

Even though this data has been entered in the immunization windows.

The report attached shows nothing in the administered by field.
Bug15/11/2122/08/22Confirmed2Crystal70.14Medium3Student Medical Maintenance
DSY-22103FUTSTAT3 report not showing correct figure for Distinct applications for Future Students FUTSTAT3 report not showing correct figure for Distinct applications for Future Students Bug13/11/2119/04/22Confirmed270.14High2Future Enrolments & Enquiries
DSY-22100Old action messages may attempt to resendIn certain circumstances, action messages may attempt to requeue for sending if the send count was less than or equal to the send retry countBug12/11/2122/08/22Closed3SynDB70.1470.15Medium3Resolved
DSY-22100Old action messages may attempt to resendIn certain circumstances, action messages may attempt to requeue for sending if the send count was less than or equal to the send retry countBug12/11/2122/08/22Closed3SynMain70.1470.15Medium3Resolved
DSY-22100Old action messages may attempt to resendIn certain circumstances, action messages may attempt to requeue for sending if the send count was less than or equal to the send retry countBug12/11/2122/08/22Closed3SynDB70.1470.16Medium3Resolved
DSY-22100Old action messages may attempt to resendIn certain circumstances, action messages may attempt to requeue for sending if the send count was less than or equal to the send retry countBug12/11/2122/08/22Closed3SynMain70.1470.16Medium3Resolved
DSY-22180Misleading error when opening Medical Details due to user permissionsHi,

Our admin ladies are getting an error when trying to add Medical details

Students Current Student Maintenance search a student Medical Medical Details.

When you click it comes up with the error:

AWWGrid has not been assigned.
(C:\\CI_WS\\Ws\\566251\\Source\\GitRepository\\Delphi\\Synergetic\\Work\\dbSubs.pas, line 5657)

Bug12/11/2122/08/22Confirmed2SynMain70.12Medium3Medical Records
DSY-22078Unable to clear the Action Centre even if the status is New  Unable to clear the Action Centre even if the status is New

 The admin has accepted the items for in the action centre. This item has the status of new but cannot be actioned.  There isn't any data in the "new" field at the bottom.

The status shows as new but couldn't see anything in the New field and not able to clear them . 

Kindly refer the screen shot .

 

Below steps can be followed to get the error.
1. Login to T1 and delete any details and re-enter the same details.
2. This will trigger a message " Changes ignored due to no amended details " . But this will come as a green task which is not acceptable.
Bug09/11/2129/06/22Done370.1470.18High2Resolved
DSY-22076SynWeb - Community maintenance - Modify Occupation address in Synweb produces error messageUnable to save Occupation address in Synweb

While trying to edit an occupation address in Occupation tab in Community throws an error.

 
Bug08/11/2123/11/22Done3SynWeb70.1470.20Medium3ResolvedCommunity
DSY-22077Creating sick bay absence has no in timeGo to absence maintenance and select add.

Select Medicaloutin

Select a student.

select current day as date for date out and date in.

Enter an out time

Enter an in time.

select a teacher.

select absence type medical.

submit

The system produces an absence record for the out time but does not produce an absence record for the in time.

It should produce both.

Work around.

Use incursion instead of Medicaloutin and absence type of medical.

The incursion will then be treated as a count as absence.

 

 
Bug08/11/2102/11/22Confirmed2SynMain70.14High2Attendances
DSY-22074Crystal Report, STUINOUT  

When selecting gender in the optional selections, ie "Male", "Female" and "Other" or "Male", "Female", the Students Outs section does not populate the result

!image-2021-11-05-13-13-25-516.png!

The workaround is to untick the gender 

 

 

 

 
Bug05/11/2108/04/22Confirmed270.11Medium3Student Maint
DSY-22065Excursion Consent report not displaying Excursion DescriptionExcursion Consent Report is an Action Center item received by Email which produces a report of consent/non consent for an Excursion,

It does not list the Excursion Description so the recipient does not know which Excursion the report relates to.

 
Bug03/11/2116/11/22Confirmed2SynDB70.14High2Action Centre/Messages
DSY-22065Excursion Consent report not displaying Excursion DescriptionExcursion Consent Report is an Action Center item received by Email which produces a report of consent/non consent for an Excursion,

It does not list the Excursion Description so the recipient does not know which Excursion the report relates to.

 
Bug03/11/2116/11/22Confirmed2SynMain70.14High2Action Centre/Messages
DSY-22066SCSA Student Registration file (SRGDG) - Parent Highest Year Level may show as 1 or 0 when actual values are storedWhen generating the SRGDG Student Registration and Demographic file, the Parent 1 and 2 Highest Year Levels may export as 0 or 1 only when the 'converted' values as used in the export (eg '4' representing Year 12) have been directly stored in the Parents record.

The export is not currently referencing the Config key ExternalSystem|MCEETYA|Options|ParentYearLevelNoConvert

to identify whether the Year Level values should be converted for export, or used directly.  

When the already-converted value is saved in the Parent records, the logic incorrectly sees this as Year 4 (instead of 4 = Year 12) and 'converts' this to '1' (for Year 9 or lower).

Systems where the original Year Level has been stored (9, 10, 11, 12) will not be affected by this issue as the conversion will handle these correctly.
Bug03/11/2103/08/22Closed3SynDB69.0170.15High2ResolvedStudent Maint
DSY-22066SCSA Student Registration file (SRGDG) - Parent Highest Year Level may show as 1 or 0 when actual values are storedWhen generating the SRGDG Student Registration and Demographic file, the Parent 1 and 2 Highest Year Levels may export as 0 or 1 only when the 'converted' values as used in the export (eg '4' representing Year 12) have been directly stored in the Parents record.

The export is not currently referencing the Config key ExternalSystem|MCEETYA|Options|ParentYearLevelNoConvert

to identify whether the Year Level values should be converted for export, or used directly.  

When the already-converted value is saved in the Parent records, the logic incorrectly sees this as Year 4 (instead of 4 = Year 12) and 'converts' this to '1' (for Year 9 or lower).

Systems where the original Year Level has been stored (9, 10, 11, 12) will not be affected by this issue as the conversion will handle these correctly.
Bug03/11/2103/08/22Closed3SynDB69.0170.17High2ResolvedStudent Maint
DSY-22069SynWeb - Community - Other tab not honor permission settings.SynWeb - Community - Other tab not honor group user permission settings for "SYS|CommunityMaint|Other".

Instead, it uses the settings for "SYS|CommunityMaint|Vehicles".

 

 
Bug03/11/2124/05/22Ready for Development2SynWeb70.14Medium3Community Maintenance
DSY-22071SynWeb - Purchase order item description is not saved when item code is not selectedIn SynWeb, when adding or updating a purchase order item with an empty item code, i.e no item selected from "Item Code" dropdown, the description is not saved.  (Video for replicating this issue is attached in SSD-64073)

[^Synergetic-NotSavingDescription.mp4]
Bug03/11/2117/11/22Done3SynWeb70.1370.20High2ResolvedPurchase Orders
DSY-22054Error message attempting to create new termIf special characters (e.g. accented, ASCHII etc.) are used within the system this can cause the create next term program to fail with error message:
FOR XML could not serialize the data for node 'NoName' because it contains a character (0x0008) which is not allowed in XML. To retrieve this data using FOR XML, convert it to binary, varbinary or image data type and use the BINARY BASE64 directive.
Bug26/10/2122/08/22Closed3SynMain70.1470.15High2ResolvedStudent Maint
DSY-22051Staff deduplication issues with SIFWhen deduplicating a staff member some SIF objects may remain which should notBug25/10/2103/08/22Closed3SynDB70.1470.15Critical1Resolved
DSY-22051Staff deduplication issues with SIFWhen deduplicating a staff member some SIF objects may remain which should notBug25/10/2103/08/22Closed3SynDB70.1470.16Critical1Resolved
DSY-22037Crystal report STUSUMMBThis report seems to be locked to only M or F and doesn't take into account the new gender type of X.Bug14/10/2101/02/22Confirmed270.10Medium3Debtors
DSY-22034Student Contacts Primary Flag Not Triggering SIF ChangesWhen updating a students contacts primary flag this is not triggering functionality utilised for SIFBug13/10/2126/11/21Closed3SIF70.1470.15Critical1Resolved
DSY-22035SCOC constituency added incorrectly to Emergency contact (SCEC)When adding an emergency contact to a student the spouse of the contact is incorrectly applied the SCOC constit.

The spouse and The contact should be assigned just the SCOC constit

 
Bug13/10/2116/11/22Confirmed2SynMain70.12Medium3Community Maintenance
DSY-22026STP-2 - Process STP View Acknowledgment window not sized correctlyThe View Acknowledgment window of Process STP is not sized correctly, and some displayed information cannot be seen by the User.Bug12/10/2122/08/22Closed3SynMain70.14Low4ResolvedSTP
DSY-22027Configuration Maintenance is not forcing Bit values to be read only in a multitenant environment when the key is Centrally ManagedIn a multitenant environment, when a configuration key that is a Bit (true/false) type has been set as Centrally Managed in the template system, the user in a child tenant should not be able to modify this key's value.  

However the checkbox is able to be changed and saved in this scenario, even though the label appears on screen to inform the user that the key is being centrally managed.

 
Bug12/10/2114/04/22Closed3Developer Portal70.1470.17Critical1ResolvedSystem
DSY-22029SIF - StaffPersonals End point - OtherIdList element generating with incorrect xml formattingWhen generating a StaffPersonal record in the object store for a staff member, the OtherID List element in the xml is using an incorrect structure, where the OtherID Type and value pairs are not being correctly joined, and there are end tag markers in the wrong location.

eg

<OtherId Type="NetworkLogin" />Test2

<OtherId Type="StaffCode" />TQLWIN
Bug12/10/2103/08/22Closed3SIF70.1470.15Critical1Resolved
DSY-22029SIF - StaffPersonals End point - OtherIdList element generating with incorrect xml formattingWhen generating a StaffPersonal record in the object store for a staff member, the OtherID List element in the xml is using an incorrect structure, where the OtherID Type and value pairs are not being correctly joined, and there are end tag markers in the wrong location.

eg

<OtherId Type="NetworkLogin" />Test2

<OtherId Type="StaffCode" />TQLWIN
Bug12/10/2103/08/22Closed3SIF70.1470.16Critical1Resolved
DSY-22006(Multi-tenant) Attempting to edit a Debtor record via SynMain to launch Community Portal is producing an error messageWhen in a multitenant environment and a user tries to impersonate a Debtor in Community Portal via the 'Edit Debtor' button in Debtor Maintenance - Payment Type - Online Payment screen:  instead of the Community Portal opening in a browser and automatically logging in impersonating the Debtor, the browser page shows an error message and the Community Portal is unable to log in.Bug05/10/2106/10/22Closed3SynComPort70.0170.15High2ResolvedDebtors
DSY-22006(Multi-tenant) Attempting to edit a Debtor record via SynMain to launch Community Portal is producing an error messageWhen in a multitenant environment and a user tries to impersonate a Debtor in Community Portal via the 'Edit Debtor' button in Debtor Maintenance - Payment Type - Online Payment screen:  instead of the Community Portal opening in a browser and automatically logging in impersonating the Debtor, the browser page shows an error message and the Community Portal is unable to log in.Bug05/10/2106/10/22Closed3SynDB70.0170.15High2ResolvedDebtors
DSY-22006(Multi-tenant) Attempting to edit a Debtor record via SynMain to launch Community Portal is producing an error messageWhen in a multitenant environment and a user tries to impersonate a Debtor in Community Portal via the 'Edit Debtor' button in Debtor Maintenance - Payment Type - Online Payment screen:  instead of the Community Portal opening in a browser and automatically logging in impersonating the Debtor, the browser page shows an error message and the Community Portal is unable to log in.Bug05/10/2106/10/22Closed3SynMain70.0170.15High2ResolvedDebtors
DSY-22006(Multi-tenant) Attempting to edit a Debtor record via SynMain to launch Community Portal is producing an error messageWhen in a multitenant environment and a user tries to impersonate a Debtor in Community Portal via the 'Edit Debtor' button in Debtor Maintenance - Payment Type - Online Payment screen:  instead of the Community Portal opening in a browser and automatically logging in impersonating the Debtor, the browser page shows an error message and the Community Portal is unable to log in.Bug05/10/2106/10/22Closed3SynComPort70.0170.16High2ResolvedDebtors
DSY-22006(Multi-tenant) Attempting to edit a Debtor record via SynMain to launch Community Portal is producing an error messageWhen in a multitenant environment and a user tries to impersonate a Debtor in Community Portal via the 'Edit Debtor' button in Debtor Maintenance - Payment Type - Online Payment screen:  instead of the Community Portal opening in a browser and automatically logging in impersonating the Debtor, the browser page shows an error message and the Community Portal is unable to log in.Bug05/10/2106/10/22Closed3SynDB70.0170.16High2ResolvedDebtors
DSY-22006(Multi-tenant) Attempting to edit a Debtor record via SynMain to launch Community Portal is producing an error messageWhen in a multitenant environment and a user tries to impersonate a Debtor in Community Portal via the 'Edit Debtor' button in Debtor Maintenance - Payment Type - Online Payment screen:  instead of the Community Portal opening in a browser and automatically logging in impersonating the Debtor, the browser page shows an error message and the Community Portal is unable to log in.Bug05/10/2106/10/22Closed3SynMain70.0170.16High2ResolvedDebtors
DSY-22002Automatic EFT receipt message shows incorrect count of EFT being processed.When doing an automatic EFT , the message pop up that comes up saying number of EFT's were processed is one number higher than the actual EFT's created.Bug04/10/2122/08/22Ready for Development2SynMain70.13Medium3Debtors
DSY-22001STATS Attendance - timetable structures with less than 120mins cause student absence to not calculate as whole day accuratelyWhen the following scenario occurs:
* a Student is using a timetable structure for attendance that does not define the entire day (eg a single period for morning attendance with no other periods defined in the structure)
* the total number of minutes covered by the timetable definition is less than 120
* a Student is marked as absent for the period(s)

The logic that needs to determine whether the student's absence total for the day falls within DESE threshold of 120 minutes (for treating as full day attendance), is not accounting for the representative timetable/period structure with a total minute count being less than 120. 

As a result a student who was marked as absent for the period(s) (and who thus should be treated as full day absence) is being seen as attended for the entire day.
Bug01/10/2119/07/22Done3SynDB70.1270.18High2ResolvedStudent Import and Export of data
DSY-21994Extended price on purchase order ignores decimals on quantityTo reproduce:

*Step1. Create PO requisition PO#3014*

Qty: 18.11

Unit Cost (Inc): 58

Ext Cost (Inc): 1050.38

!image-2021-09-30-14-17-29-235.png!

 {*}Step 2. Tick/Untick *[Prices Inc Tax] will reset the Ordered - Ext Cost (Inc){*}*

 ie In this case Qty = 18.11  

It reset/remove decimal for the Qty.

*_Incorrect: 18 X 58 = 1044_*

!image-2021-09-30-14-17-58-508.png!

 

 

 
Bug30/09/2122/08/22Closed3SynMain70.1370.15High2ResolvedPurchase Orders
DSY-21994Extended price on purchase order ignores decimals on quantityTo reproduce:

*Step1. Create PO requisition PO#3014*

Qty: 18.11

Unit Cost (Inc): 58

Ext Cost (Inc): 1050.38

!image-2021-09-30-14-17-29-235.png!

 {*}Step 2. Tick/Untick *[Prices Inc Tax] will reset the Ordered - Ext Cost (Inc){*}*

 ie In this case Qty = 18.11  

It reset/remove decimal for the Qty.

*_Incorrect: 18 X 58 = 1044_*

!image-2021-09-30-14-17-58-508.png!

 

 

 
Bug30/09/2122/08/22Closed3SynWeb70.1370.15High2ResolvedPurchase Orders
DSY-21988KIOSK: Issue in Visitor Check-Inwhen hitting visitor/arrival endpoint ,or clicking on checkin visitor from kiosk app, the following error gets returned from api:

One or more errors occurred.-The SELECT permission was denied on the object 'KioskRole', database 'Synergetic_AUVIC_CDA_TST', schema 'security'.
Bug29/09/2118/03/22Closed3Attendance Kiosk70.1070.14Medium3Resolved
DSY-21988KIOSK: Issue in Visitor Check-Inwhen hitting visitor/arrival endpoint ,or clicking on checkin visitor from kiosk app, the following error gets returned from api:

One or more errors occurred.-The SELECT permission was denied on the object 'KioskRole', database 'Synergetic_AUVIC_CDA_TST', schema 'security'.
Bug29/09/2118/03/22Closed3SIF70.1070.14Medium3Resolved
DSY-21990Comm Portal Excursion decline button causes error when name contains apostropheComm Portal Excursion decline button causes error when name contains apostropheBug29/09/2124/05/22Confirmed2SynComPort70.12High2Excursion Management
DSY-21983Statements viewed via Seqta causing incorrect documents to be shownA school has 2 finance schema's.

When statements are accessed via Seqta, documents may be incorrectly shown for the parent.
Bug28/09/2101/03/22Done3SynComPort69.5370.15Critical1ResolvedCommunity portal
DSY-21984Creditor XML Import - Journal Description truncatedBug28/09/2125/01/22Done3SynMain67.0170.15Low4Resolved
DSY-21977Future Student - Court Order Details error when blank fieldin Future Student Maintenance when deleting from the  Court Order Details field it produces the attached error

'SQLLegal' - Non nullable Column cannot be updated to Null'

Workaround is to add a space.

It work as expected on Current Student Maintenance
Bug23/09/2116/11/22Confirmed270.10Low4Future Student Maint
DSY-21978Creating a notification schedule in the past causes absence message to be sent out immediately Create a notification rule and give it a daily schedule to run at say 2:30pm with a start date in the past. 

Well before the scheduled time for the above rule, create an absence event that will be picked up by the notification rule. 

Run the Synergetic Service.

The notification for the absence event will be sent out immediately instead of at the scheduled time.

If you run exec spuConfigReportScheduleNextRun for the schedule in question, NextDateTime does not get updated.

Also if you change the schedule e.g. by modifying the Daily Frequency time via SynMain, then the NextDateTime reverts to the StartDate of the schedule.

Looks like this was caused due to the change in DSY-17569
Bug23/09/2114/11/22Confirmed270.14High2Attendances
DSY-21971The Synchronise NCEA Results function overwrites changes made to Digital Exam entry flagsThe Synchronise NCEA Results function overwrites changes made to Digital Exam entry flagsBug21/09/2129/09/21Closed370.12High2Resolved
DSY-21959Unable to add a kiosk if there are none in the listIn Interface Settings, if there are no Kiosks in the list then the + button does not show up and you are unable to add a Kiosk 

!image-2021-09-15-17-00-27-281.png!
Bug15/09/2118/03/22Closed3Attendance Kiosk70.1370.14High2ResolvedAttendances
DSY-21959Unable to add a kiosk if there are none in the listIn Interface Settings, if there are no Kiosks in the list then the + button does not show up and you are unable to add a Kiosk 

!image-2021-09-15-17-00-27-281.png!
Bug15/09/2118/03/22Closed3SynWeb70.1370.14High2ResolvedAttendances
DSY-21956Issue with Manage Stored Card > Save button in mobile viewManage Stored Card > Save button in mobile view, although the button spreads along the vie only the actual text part of it clickable the rest when you click nothing happens.Bug14/09/2114/11/22Ready for Development2SynComPort70.14Medium3Other / Miscellaneous
DSY-21951Com Portal Past students not viewable in the Docs tab Under the Doc man tab the Past student should appear in the 'Family Member' list when the following config is set to 'A' or 'P'

CommunityPortal|Pages|Docs|SideMenuCSV
Bug10/09/2104/10/21Closed3SynComPort70.12High2ResolvedDocument Management
DSY-21945Can't use document filter in attendance on Synweb for non super users 

After enabling permissions for the Attendance module some users are not able to access the filters for the attendance tab  from students> student maintenance> attendance tab in synweb.

Super users and system admins are still able to. Perhaps the permissions are not flowing through to synweb even though they should. 
Bug09/09/2116/11/22Confirmed2SynWeb70.11Medium3Student Maint
DSY-21946Supplied extended cost (inc) field is incorrectly re-calculating when the receive remaining button is re-usedThis occurs after a user has received and completed the processing of an order and that order does not include tax (ie Purchase Order Maintenance > General tab > 'Prices Inc Tax' field is unchecked).

The Supplied tab of Purchase Order Maintenance > Details tab will show the correct 'Ext Cost (Inc)' amount.

If a user selects the 'Rcv Remaining...' button and then selects OK, the 'Ext Cost (inc)' field recalculates to the exclusive cost 
Bug09/09/2122/08/22Ready for Development2SynMain70.01Medium3Purchase Orders
DSY-21947Student - International Tab - Current box tickedWhen we did this year's Census we discovered that most under the International Tab, in the Visa Subclass area has the 'Current' box ticked. This includes Australian students.

Not sure why this box is ticked. We have tried to edit the box but cannot 'untick'.

 

Investigation -


the steps are - checked on school > student maintenance > international tab - current checkbox is ticked but not active
?

checked on School > Community Maintenance > International tab - current checkbox ticked and inactive
?

checked on SMS-SUPPORT V70 - was able to replicate the issue on both Community Maintenance and Student Maintenance international tab
 
Bug09/09/2104/10/21Closed370.12Medium3Rejected / CancelledStudent Maint
DSY-21942The user's list of available reports in Synweb may show as emptyA user running Synweb and accessing the Reports Available screen, could have their list show on screen as empty, even though they have appropriate group membership and can normally access reports.

The issue relates to a parameter being passed into the database logic as NULL which is causing the internal query to fail. The parameter that is being sent with NULL value requires some default value handling to account for this scenario if it occurs.
Bug07/09/2103/08/22Closed3SynWeb70.0670.15High2Resolved
DSY-21942The user's list of available reports in Synweb may show as emptyA user running Synweb and accessing the Reports Available screen, could have their list show on screen as empty, even though they have appropriate group membership and can normally access reports.

The issue relates to a parameter being passed into the database logic as NULL which is causing the internal query to fail. The parameter that is being sent with NULL value requires some default value handling to account for this scenario if it occurs.
Bug07/09/2103/08/22Closed3SynWeb70.0670.16High2Resolved
DSY-21939Debtor Electronic Banking Receipt File Upload subquery returned more than 1 value error messageUser may experience the following error message if importing an .xml receipt for "Other Electronic Receipts" for the "Synergetic Standard Format" (SYN) and the file is to be allocated to a general ledger code containing a credit card surcharge:

Unable to Execute data object
cmdLoadImportFile:-

Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression. spiDebtorAutoPaymentsLoadFileSYN @ 2693
Bug06/09/2122/08/22Closed3SynMain70.1270.14High2ResolvedDebtors
DSY-21936CreateUpdateStaff returning error due to the School name having '&' characterAll of the Interface 10 Updates have returned 'Error' 

Error in UpdateStaff - XML parsing: line 7, character 66, illegal name character

Upon investigating we have identified this is due to the fact that school name in luSchool having the Description with '&' character,
Bug03/09/2122/08/22Closed3SynDB70.07.0370.14Blocker0ResolvedSystem Queues and Services (dashboard)
DSY-21934Daily Maintenance failing due to Constraint CheckWith the movement of a foreign key check being completed during upgrades to daily maintenance (DSY-21552) this is now reporting error and failing the daily maintenance job.Bug02/09/2108/12/21Closed3SynDB70.1370.14High2Resolved
DSY-21930Reverse bounced payment > Find receipt number screen too smalltested in v70.12 test file, 


- Debtors
- Cash receipt entry
- open a past posting
- select posting action
- select to reverse bounced payment
- click find to open the Find receipt number screen
- the box is smaller then the drawer type box and cuts off most of the needed box
- you can mouse over and increase the size but have to change size each time
Bug31/08/2116/11/22Confirmed2SynMain70.12Low4Debtors
DSY-21931Relations Tab - Community Maintenance - Unexpected BehaviorWhen an existing community member has their gender updated, it does not update the relations of linked community members. 

For example

1 - A Student is Male with Master title - His Relationship with his sister is Brother(BR)

2 - Change Gender and title of the Student to Miss/Female (from Master/Male)

Relationship with the sister stays as Brother - Relationship also stays as Son to the parents.

 

Workarounds:
Only known work around is to delete and re add the relationship to update it.

 
Bug31/08/2124/05/22Confirmed2SynDB70.01Medium3Community Maintenance
DSY-21931Relations Tab - Community Maintenance - Unexpected BehaviorWhen an existing community member has their gender updated, it does not update the relations of linked community members. 

For example

1 - A Student is Male with Master title - His Relationship with his sister is Brother(BR)

2 - Change Gender and title of the Student to Miss/Female (from Master/Male)

Relationship with the sister stays as Brother - Relationship also stays as Son to the parents.

 

Workarounds:
Only known work around is to delete and re add the relationship to update it.

 
Bug31/08/2124/05/22Confirmed2SynMain70.01Medium3Community Maintenance
DSY-21932Debtor Charges Entry - Student Name doesn't always show upThis happens when the Description is too long for the size of the column. It will cut off unless there's a space or a hyphen.Bug31/08/2126/09/22Done3SynMain70.1370.19Medium3ResolvedDebtors
DSY-21926Absent Event Maintenance: Null period causes error when editing a rowWhen editing an access event row, if a null Period is returned by calling dbo.spsTimetable then the following error will be raised:

Cannot case DBNull.Value to type 'System.Int32'. Please use a nullable type.

See SSD-62934.
Bug30/08/2118/10/22Done3SynWeb70.1370.19High2ResolvedAttendances
DSY-21920System does not prompt user for invalid Campus/Year Level combinationWhen in Current Student Maintenance > School tab, the system is not prompting the user of an 'Invalid Campus/Year level combination' as those only allowed should be the ones within luYearLevel.Bug25/08/2126/09/22Done3SynWeb70.1370.19Medium3ResolvedStudent Maint
DSY-21922Having luFund record with differing code and fundCode causes an error when reversing a paymentWhen attempting to reverse a payment for fundraising, the error "Invalid FundCode (null) will be encountered" if it deals with a FundCode that refers to a record in luFund where the FundCode differs from the code i.e. luFund.FundCode is not that same as luFund.CodeBug25/08/2122/08/22Ready for Development2SynMain70.12High2Formal Receipts
DSY-21918XML Serialisation issue adding students to classWhen specific aschii characters (below 32 or above 127, e.g. ¿AAòìß) exist in a students name, the following error appears when a user attempts to add students to a Class.

This will happen whether done from Class Maintenance > Students tab or Current Student Maintenance > Classes tab.

Error:

For XML could not serialize the data for node 'NoName' because it contains a character (0x0008) which is not allowed in XML. To retrieve this data using FOR XML, convert it to binary, verbinary or image data type and use the BINARY BASE64 directive.
Bug24/08/2122/08/22Ready for Development2SynDB70.01Medium3Subject Classes
DSY-21918XML Serialisation issue adding students to classWhen specific aschii characters (below 32 or above 127, e.g. ¿AAòìß) exist in a students name, the following error appears when a user attempts to add students to a Class.

This will happen whether done from Class Maintenance > Students tab or Current Student Maintenance > Classes tab.

Error:

For XML could not serialize the data for node 'NoName' because it contains a character (0x0008) which is not allowed in XML. To retrieve this data using FOR XML, convert it to binary, verbinary or image data type and use the BINARY BASE64 directive.
Bug24/08/2122/08/22Ready for Development2SynMain70.01Medium3Subject Classes
DSY-21918XML Serialisation issue adding students to classWhen specific aschii characters (below 32 or above 127, e.g. ¿AAòìß) exist in a students name, the following error appears when a user attempts to add students to a Class.

This will happen whether done from Class Maintenance > Students tab or Current Student Maintenance > Classes tab.

Error:

For XML could not serialize the data for node 'NoName' because it contains a character (0x0008) which is not allowed in XML. To retrieve this data using FOR XML, convert it to binary, verbinary or image data type and use the BINARY BASE64 directive.
Bug24/08/2122/08/22Ready for Development2SynWeb70.01Medium3Subject Classes
DSY-21914Onlineformbuilder allows creation of two events but only one worksOnlineformbuilder allows creation of two events but only one functionsBug20/08/2124/05/22Confirmed2SynOnline70.12High2Future Enrolments & Enquiries
DSY-21900STUHNUM report totals not display when over 3 digits STUHNM - Student Numbers by House/Tutor/Gender report cuts out if number in the gender total are 3 digits
it appears to only work if only 2 digits

 
Bug18/08/2116/11/22Confirmed2Crystal70.12Medium3Student Maint
DSY-21903SIF BaseObjects do not get updatedUpdating the language lookup code was not triggering the event to update the corresponding sif.BaseObject.

 
Bug18/08/2113/09/21Closed3ICON70.11.0270.14High2Resolved
DSY-21894PAYHIST report - sum of Total Earning To Date not correctOnce run the report and exported the data (PDF or XLS), found the total (last row of the report) of "Total Earning To Date" NOT EQUAL to the total of reported months

 
Bug17/08/2119/04/22Confirmed270.12.02High2Reports
DSY-21881Don't include invalid entries when checking if a contact has received a notificationThis is a fix until we can get DSY-21825 reproduced and rectified.

In the process that checks whether a notification has been queued or sent, we need to have it not include invalid entries in this checking process as this will mean that a valid notification will not be created and the contact will not be notified. 
Bug14/08/2122/08/22Done3SynMain70.1270.16High2Resolved
DSY-21880PO Authorisation in Synweb not changing status as expectedIn 2 level Autorisation, once the status of the PO is Requested, as POSA I am able to update it to "department Approved" through the drop-down menu.

However, when I try to Authorise it reverts back to Department Approved,

 
Bug13/08/2114/11/22Confirmed270.11Medium3Other / Miscellaneous
DSY-21877STFMEDICALDETAILED not showing DOB if no medical conditions recordedStaff member's Date of Birth does not show on the above report but only for those with Medical conditionsBug12/08/2114/11/22Confirmed270.12Medium3Other / Miscellaneous
DSY-21879ASTSOLD and ASTLST need to have Use DSN Properties set to TRUEASTSOLD and ASTLST need to have Use DSN Properties set to TRUEBug12/08/2101/02/22Confirmed270.12Medium3View Report
DSY-21871Agent Commission Creditor Posting forces Tax Code '10' to be usedWhen authorising and creating an Agent Commission invoice posting, the Tax Code applied to the Creditor Transaction entries is always set to '10' and does not change based on the Tax setup of the GL Code being used for the payment.

 
Bug10/08/2113/07/22Done3SynDB69.0170.18Medium3ResolvedCourses
DSY-21828STULABS27 Duplicate LabelsDuplicate label printed between last record of page and the first record of the next pageBug03/08/2104/11/22Confirmed2Crystal70.12High2Student Maint
DSY-21829Vaccine brand field empty in the immunisation tab of medical maintenanceWhen trying to add the immunisation covid-19 in medical maint> immunisation> add>we do not get an option to select the vaccine brand eg astra zeneca or pfizer under the vaccine brand field.

We managed to get a workaround by changing the code of the immunisation to match the description in lumedicalImmunisationType.

We should be able to make the description different to the code but the system doesn't function this way for the immunisation tab
Bug03/08/2122/08/22Closed3SynMain69.3370.17High2ResolvedStudent Medical Details Maint
DSY-21823When closing a posting, if a database error occurs after close off and during the print generation step this is not surfaced to the userWhen closing a financial posting such as a cash receipts posting, after the main close activity is completed, there are some final steps for updating the print number of the posting in the database and generating the close off print.

If one of these final steps encounters an error in the database logic, this error is not captured and shown to the user on screen for awareness or possible further action.

 

 
Bug29/07/2122/08/22Done3SynMain69.0170.17Critical1Resolved
DSY-21824WACE export fails when more than one Community Attribute recorded against studentsError occurs when more than one Community Attribute recorded against students for the WACE Student Registration and Demographic
{code:java}
Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression.
{code}
 

*Note to devs:*

Looks like we need to comment out the following lines in the SP  called {{spsStudentDataExportCC}}

*{*}I think{*}* if we comment out the line below, this will skew the results given that there are many different attributes associated to a school year
{code:java}
AND z.AttributeCode = lca.Code{code}
We will need to test that this does not break the population of the Disability Code fields 1 - 7.

 

*School affected*
* FCCWA - Foundation Christian School (WA)

Do a trace to ge tthe SP params on the clients side using the {{school code 1412}} and the selected radio button 

!image-2022-07-05-12-57-23-312.png!

 

*Some disability identities*  

??Column Number = 45??
??Column Reference = AS??
??Field Name - Disability code 1??
??Comment =??

??Optional??
??Maximum field length = 2??
??11 = hearing/deaf??
??12 = physical??
??13 = intellectual??
??14 = learning??
??15 = mental illness??
??16 = acquired brain impairment??
??17 = vision??
??18 = medical condition??
??19 = other??
??99 = unspecified??
Bug29/07/2124/08/22Done3SynMain70.1270.18Critical1ResolvedStudent Maint
DSY-21821Code refactor to prevent multi-tenant code from running in a single-tenant environment, causing daily maintenant to failCertain database table triggers relating to Student or Future student data (where the Learning Pathway field exists) have blocks of logic that are only intended to process when a school is configured as using multitenant setup

 
Bug28/07/2103/08/22Closed3SynDB69.1170.15High2Resolved
DSY-21821Code refactor to prevent multi-tenant code from running in a single-tenant environment, causing daily maintenant to failCertain database table triggers relating to Student or Future student data (where the Learning Pathway field exists) have blocks of logic that are only intended to process when a school is configured as using multitenant setup

 
Bug28/07/2103/08/22Closed3SynDB69.1170.17High2Resolved
DSY-21818STATS export - the value of School Days for YearLevel is incorrect when multiple Year Levels exist in same campus and using same export YL mapped valueWhen a particular Campus contains multiple Year Levels that all map to the same export Year Level code, the total count of School Days and Possible School Days is increased by the number of Year Levels that share the mapping.

For example if there are two Year Levels sharing a mapping value, the amounts are doubled. 

 
Bug27/07/2111/08/21Closed3SynDB6970.13Critical1ResolvedStudent Maint
DSY-21811Maximum Event Attendees ignoredWhen a maximum number of attendees are entered for an event in Synergetic (Max Attendance), once the maximum number of attendees has been reached it still allows other to be marked as attendingBug26/07/2124/05/22Confirmed270.11Medium3Event and Functions Management
DSY-21813SIf Staff and Payroll Action Messages - Apply Changes displays message after update is complete indicating changes were already made by a user.When processing Action Messages for the message types
* SYSINT_SIF_StaffDetails_T
* SYSINT_SIF_StaffPayrollDetails_T

After finishing the steps relating to setting Community ID and Accept/Reject of the elements, pressing Apply Changes goes through the normal steps and confirms Update was successful, however it then shows another Information Message stating the following:

"Unable to process updates for  _[name]_ (ID _[id]_) 

Changes have already been actioned by [user name]"

However the actual updates for the Action Message are applied correctly and this last message should not be appearing for the user at all.

 
Bug26/07/2114/11/22Ready for Development2SynMain69.43Medium3Payroll
DSY-21814Synweb Object bookings by date - not update time period when login user is NOT the same as the "Booked by" one+Scenario 1:  The login user is NOT the same as the "Booked by" one.+

1) "Edit Booking" menu only update "Booked by" and "Comment", not "Start Time" and "End Time".

2) Dragging the booking box can change the time, but when clicking the "Edit Booking" menu, the time is changed back to original one.  This means it's not saved to DB.

+Scenario 2:  The login user is the same as the "Booked by" one.+

1) "Edit Booking" menu update "Start Time" and "End Time".

2) Dragging the booking box can change the time and save it in DB.
Bug26/07/2116/08/21Closed3SynWeb70.12Medium3ResolvedObject & Property Maintenance
DSY-21802Immunisation Brand/Manufacturer isn't showing in Vaccine tabVaccine Brand *luMedicalVaccineBrand* Is not populating in the Immunizations Tab of Medical Maintenance 

 
Bug22/07/2116/03/22Closed370.11Critical1DuplicateStudent Maint
DSY-21795Purchase Order not sending email to others when creditor notify method is printWhen a creditor has "Purchase Order Notify Method" as "Print", in SynWeb, the purchase order authorization (or email button if it's authorized) does not send email to other purchase order email notification recipients.

This issue is only in SynWeb.  SynMain works as expexted.
Bug20/07/2127/08/21Closed3SynWeb70.1270.13High2ResolvedPurchase Orders
DSY-21790Incorrect tab order in the "New General Ledger Journals" formTab order needs to be revised

 

!image-2021-07-19-06-53-23-331.png!
Bug19/07/2101/02/22Confirmed270.11Low4General Ledger Journals Entry
DSY-21788Users can view correspondence for classifications they do not have permission toOn the Correspondance tab, users should be restricted to seeing only those classifications that they have access toBug16/07/2122/08/22Closed3SynMain70.1170.13High2ResolvedCommunity Maintenance
DSY-21767Additional credit card security controls may not appearAs per DSY-21137.  When new security controls are enabled and a user is in Debtor Maintenance > Payment Type tab > Automatic Payments child tab.  If the Credit Card is not the first record in the 'Automatic Payment Methods' grid credit card security does not act as expectedBug12/07/2122/08/22Closed3SynMain70.1170.12High2ResolvedDebtors
DSY-21768Data edit mode error may appear when credit card security is enabledAs per DSY-21137.  With credit card security enabled and data edit mode off.  In certain circumstances a user may receive an error similar to 

sqlAutoPaymentMethods: Dataset not in edit or insert mode
Bug12/07/2122/08/22Closed3SynMain70.11Low4ResolvedDebtors
DSY-21776Statement Discount includes Receipt amounts when based on Transactions with Category flagged for DiscountWhen generating a Statement with discount calculation enabled, if the 'Transactions included in Discount Calculation' option is set to 'Only Transactions where Category is Selected for Discount', this can include receipt transactions where the category attached to the receipt fee code (usually blank/Not Selected) also has the IncludeInStatementDiscountFlag ticked, which is normally the case.

In this scenario, any receipts that also appear on the same statement as new transactions will be summed into the total amount for calculating the discount, which can cause the final discount amount to be reduced.

 
Bug12/07/2122/07/21Closed3SynDB70.0170.13High2ResolvedDebtors
DSY-21761Parent email selected when choose email to StudentsDescription by the Client.

When using the 'Quick email to all Students' link from the Classes pane on the Home dashboard of SynWeb, 'Send to Parents' is turned on by default. Is there a place in the configuration off - this is misleading and something that was meant for Students is sent instead to parents.
The screenshot shows where this is being chosen.
Bug09/07/2116/11/22Confirmed2SynWeb70.11High2Subject Classes
DSY-21762Issue in Kiosk QRCode GenerationThe fix is to make the logic obtain the core api url from config rather than the request itself.

This cannot be tested in any of our working envs as this would need a load balancer. However it can be checked if correct url is generated from QRCode.
1. Go to interface settings > Kiosk API
2. Create a new kiosk
3. Hit Generate QRCode link
4. Capture the qrcode and inspect its decoded result and look for the enrolledbyIdentifier in the json. it should be the same as the current core api url including port number.
Bug09/07/2123/07/21Closed3SynAPI70.10Medium3Resolved
DSY-21757Access violation error when opening debtor cash receipts entryStarting with v70.11, when trying to access Debtor Charges Entry, some users are getting an access violation: "Access violation at address ** in module 'synmain.exe'. Read of address **"
h1. !image-2021-07-07-16-16-34-894.png!
Bug07/07/2122/08/22Closed3SynMain70.1170.12High2Resolved
DSY-21758Unable to open up interface settings via SynMain in a MultiTenant environmentSteps to replicate
Open up SynMain in an MT env.
Try to open up Interface Settings from there.
Issue can be seen on the browser: An internal error has occurred. Reference: -1
Bug07/07/2122/08/22Closed3SynAPI70.1170.12High2Resolved
DSY-21758Unable to open up interface settings via SynMain in a MultiTenant environmentSteps to replicate
Open up SynMain in an MT env.
Try to open up Interface Settings from there.
Issue can be seen on the browser: An internal error has occurred. Reference: -1
Bug07/07/2122/08/22Closed3SynMain70.1170.12High2Resolved
DSY-21732Unable to access Form BuilderWhen attempting to access Form Builder via SynWeb, a blank page is shown.

Browser Development Tools (F12) report
Value cannot be null.
Parameter name: source
Bug06/07/2102/08/21Closed3SynAPI70.1270.12Medium3Resolved
DSY-21733OnlineFormBuilder Application Portal does not scale correctly on Mobile phoneOnlineFormBuilder Application Portal does not scale correctly on Mobile phone - images are overlappingBug06/07/2119/04/22Confirmed2SynOnline70.05High2Online Applications
DSY-21735StuPASTSTATS - When more Lookup Entries are added, the bottom axis label is unreadableWhen more Lookup Entries are added, the bottom axis label is unreadableBug06/07/2114/11/22Confirmed269.54Medium3Other / Miscellaneous
DSY-21708Bulk adding Donors not acknowledging date fieldsWhen on the Current Recipients tab and a user attempts to Bulk add Donor (@ZDN) constituencies.  A number of Donor specific selections appear.  If the use selects the Receipt or Pledge date fields, they do not appear to be correctly selecting the records with receipts or pledges in that range.Bug05/07/2103/11/21Closed3SynDB70.1170.15Medium3ResolvedCommunications Maint
DSY-21709Timesheet error when PAYCODE contains character "&"In PAYCODE creation process, a message should be displayed to prevent PAYCODE containing character "&".Bug05/07/2114/11/22Ready for Development2SynMain70.11High2Other / Miscellaneous
DSY-21696CEOVIC_AFSLeviesRec_ACC report do not display amounts in drill downWhen you drill down the CEOVIC_AFSLeviesRec_ACC report, the amounts don't fit if they are too large.

!image-2021-06-28-11-16-19-492.png!
Bug28/06/2126/08/22Closed370.11.02High2DeclinedDebtors
DSY-21693NZQA not converting special character - ï - dbo.fnReplaceInvalidUTF8CharactersNZQA not converting special "i" characters in dbo.fnReplaceInvalidUTF8Characters

for example the i with two dots in Anaïs

select dbo.fnReplaceInvalidUTF8Characters('Anaïs')
Bug25/06/2103/11/21Closed3SynDB70.1070.15Medium3ResolvedStudent Import and Export of data
DSY-21695STUEXCURSFRM and STUMEDEXCURSUM reports do not display the student name correctlyWhen a student does not have a Given2 name the reports STUEXCURSFRM and STUMEDEXCURSUM displays the Given1 name without the Surname only.

When a student has a Given2 name then the full name with all names is displayed.
Bug25/06/2104/11/22Confirmed270.07Critical1Excursion Management
DSY-21685Custom icon link fails synwebHi Synergetic,

I've created a custom icon to show if a student has an individual learning plan (ILP). In Synergetic clicking on this icon takes you to the docman tab. In Synweb clicking on the icon fails with an error message.
Here's the config:
Icons\ILPicon1.bmp|IndividualLearningPlan|SELECT dbo.ufnDocILPFlag(:@ID)|Docman
Why is this failing to link to the tab in Synweb?

Bug24/06/2124/05/22Confirmed2SynWeb70.10High2Student Maintenance
DSY-21687Parents unable to book PT Interviews when column 'MailSalutationPrimary' is used in emailThe error message "Column 'MailSalutationPrimary' does not belong to table ." is displayed.

!image-2021-06-24-14-58-37-871.png!
Bug24/06/2114/07/21Closed3SynComPort70.1170.12High2ResolvedPTI
DSY-21688Typo in exceeded users error messageIt says:

Maximum number of concurrent users has been exceeded

Has an extra 'e' in exceeded.
Bug24/06/2124/06/21Closed3SynComPort70.11Low4Resolved
DSY-21673Student results maintenance - inactive campuses are displayed within campus drop downStudent results maintenance - inactive campuses are displayed within campus drop down 

 
Bug22/06/2101/02/22Confirmed270.10Low4Student Results Maint
DSY-21674Cannot update Guest NameWhen a user creates a new booking and they enter a parent ID in the 'Booked By' field and they attempt to update the 'Guest Name' via Booking Allocation the name is not being updated to the students and retains the original parent name

Workaround: Select the 'Remove Link' and then select the 'Add/Update Link'
Bug22/06/2106/10/22Done3SynWeb70.1270.14High2ResolvedBooking Allocation
DSY-21668EventsMaintenance Page Search Criteria not Loading ProperlyAfter the upgrade EventsMaintenance Page Search Criteria not Loading ProperlyBug18/06/2108/07/22Done3SynWeb70.11.0270.18High2Resolved
DSY-21655Incorrect classes being added to a students pastoral care contactsIn certain circumstances, editing a pre-existing pastoral care record, selecting the Contacts tab and adding all a students teachers may add the incorrect classes.Bug16/06/2124/05/22Confirmed270.01High2Student Pastoral Care
DSY-21649Synergetic Standard File XML Import - NULL value is eliminated by AggregateWhen attempting to import a Synergetic Standard XML File with errors, the error messages are not getting displayed.

Instead the following error message is displayed:

NULL value is eliminated by Aggregate or other SET operation

This means that the actual error is not displayed.
Bug15/06/2113/09/22Done3SynMain69.0170.12Low4ResolvedDebtors
DSY-21645Error message raised when a creditor invoice abandonment is attempted is incorrectIf you try and abandon a paid creditor invoice batch, under certain circumstances you will get the error message 'Unable to Execute data object...').

The error message should be a informing the user what the actual issue really is.
Bug14/06/2122/08/22Closed3SynMain70.1170.12Medium3ResolvedCreditors
DSY-21647Ex-spouse and spouse of recipient with primary flag should not be able to see statementsSee SSD-59936 for a comprehensive description of the issue.

This ticket is to change the logic so that if the Current Logged in user is an ex-spouse (e.g. ex-husband) then this current user should not see the debtor statements in Community Portal.

Whe adding adding a recipient to the Duplicate Statements list in SynMain | Debtor Maintenance | Statements tab and marking the recipient as Primary then only the primary person in the relationship should have access to the statements, i.e. the non-primary spouse should not have access.
Bug14/06/2114/07/21Closed3SynComPort70.1170.12High2ResolvedCommunity portal
DSY-21642Purchase Orders - Unable to Authorise in SynWeb (Two Level authorisation)The issue is straight forward- When a BU has enabled two level authorisation and we've confirmed the security access is setup for both Department Authoriser and Super Authoriser as per the wiki link below:

[https://wiki.synergetic.net.au/display/PUB/Setting+up+security+access+for+Purchase+Order+Module]

When a PO is raised by the requestor in SynWeb, it sends a notification to the Department Authoriser for approval. The Department Authoriser approves the PO in SynWeb and the status changes to 'Department Approved'. This works fine however it is when the Super Authoriser (second level authorisation) approves the PO in SynWeb; the status *does not* update to 'Authorised'  in SynWeb. It only works if the Super Authoriser approves the PO in SynMain will the status change to 'Authorise'.

 
Bug09/06/2116/11/22Confirmed2SynMain69.54High2Purchase Orders
DSY-21633SynWeb Students - Legal tab court order type lookup shows code twice instead of descriptionSynWeb > Current Student Maintenance, the Legal tab select dropdown for Court Order Type is showing the code twice, instead of the code and description from the lookup table luCourtOrderType.

 
Bug08/06/2101/02/22Confirmed2v70.08Low4Student Maint
DSY-21622Future Student Bulk Add Activity ignores negative Year levels 

Some schools have negative year levels for pre school and kinder (ie -1, -2 -3...etc)

In Future Student Bulk Add activities. If year level is blank in the search criteria (ie default to all year levels) then students/applicants in these negative year levels are not added to the 'To Be Processed' student list.

 

 
Bug02/06/2116/11/22Confirmed2SynMain70.10Medium3Future Student Activity Bulk Add
DSY-21618Relations record is not created automatically once future students of one family are addedWhen future students are added, students are not always consistently linked in the *Relations* tab although the *Siblings* tab shows students sharing the same Contact 1 ID.

 
Bug01/06/2128/11/22Confirmed2SynMain69.23Medium3Future Student Maint
DSY-21621Accommodation Booking IssuesWhen in Booking Allocation and the user selects the 'Select Booking' drop down, it has been noticed in certain circumstances that instead of displaying the selected community record for the booking.  It appears as though the booking was made against the staff member who lodged the booking.Bug01/06/2114/07/21Closed3SynWeb70.1070.12High2ResolvedObject Bookings
DSY-21589Remove remaining use of table luStaffRegistrationType in database logicThe table luStaffRegistrationType was replaced several years ago by the table luCommunityCheckType and the table is not intended to be used any more.

However a couple of database processes, relating to integration and expired checks action message still have some reference to this table.

Remaining references are to be removed, and ensure that logic is correctly only referring to luCommunityCheckType.

 
Bug25/05/2119/04/22Confirmed269High2Human Resources
DSY-21588Staff Search Criteria - Current Job Position ErrorWhen searching in HR > Staff Maintenance by Job Position

Error: 

Unable to open data object 
ssqlGrid:-
Conversion failed when converting date and/or time from character string
Bug24/05/2127/05/21Closed370.10Medium3DuplicateJob Position Maint
DSY-21584Error in deduplication logicHomeAddressValidationSeq & AddressValidationSeq to be excluded from merge logic as per analysis in related incidentBug19/05/2101/02/22Confirmed270.10Medium3Community Maintenance
DSY-21566ApprovedFlag and Comment on Superceding AbsenceEvent copied from Superceded AbsentEvent if empty/untickedWhen a new AbsenceEvent is created (that supercedes another) the ApprovedFlag & Comment are being copied from the AbsenceEvent being superceded - if the new AbsenceEvent has those fields blank/unselected.

*USE CASE ISSUE*
# Student has ExcursionOutIn AbsenceEvent created (with Approved ticked and comment supplied)
# Student is sick on the day of the excursion and mother calls in sick for the student
# Attendance Officer creates new AllDay AbsenceEvent (with Approved UNTICKED - because this is not an approved absence reason - and comment blank)

While the new AllDay AbsenceEvent offers to supercede the the ExcursionOutIn event, this new event has copied the comment and the ApprovedFlag value from the ExcursionOutIn event.

This means that the user has to modify the AbsenceEvent to UNTICK the ApprovedFlag and clear the comment --> leading to increased admin load.

 

*STEPS TO REPRODUCE*
# Create an AbsenceEvent and ensure that both Comment supplied and ApprovedFlag are ticked
# Create a new AbsenceEvent (different event type, but with higher SupersedeSeq), and ensure that Comment is blank and ApprovedFlag is UNTICKED
# Approve Supersede (when offered)
# Modify the new AbsenceEvent, and you'll see that it's copied the Comment & ApprovedFlag value from the event created in Step 1

 

*EXPECTED BEHAVIOUR*

When engaging in automatic Supersede (i.e. when you have NOT clicked the Supersede button, but when Synergetic offers to supersede one or more events), the values supplied/set in the new event are kept (as entered).

This is different the expected functionality of explicitly clicking the Supersede button (which copies the values at that time)
Bug12/05/2122/08/22Confirmed2SynMain70.07Medium3Attendances
DSY-21567PTI email confirming bookings not retaining formatThe PTI email format is acting inconsistently with respect to HTML content use.

When HTML tags are used to define the layout, these are appearing on screen to the parent in the preview window (however the final email appears okay).

If the HTML tags are removed so that the preview layout is okay, then the final email is still being rendered as HTML without line breaks.

 
Bug12/05/2115/06/21Closed3SynComPort70.1069.54High2ResolvedPTI
DSY-21567PTI email confirming bookings not retaining formatThe PTI email format is acting inconsistently with respect to HTML content use.

When HTML tags are used to define the layout, these are appearing on screen to the parent in the preview window (however the final email appears okay).

If the HTML tags are removed so that the preview layout is okay, then the final email is still being rendered as HTML without line breaks.

 
Bug12/05/2115/06/21Closed3SynComPort70.1070.12High2ResolvedPTI
DSY-21568Centralised Groups affecting User Creation in Group User securityWhen you go into Group User security.  If you have selected the Centrally Managed group it will restrict the deleting and renaming of users in the Users radio button.  If you do not select a centrally managed group it will allow you to do this functionality. --Bug12/05/2122/08/22Closed3SynMain70.1070.15High2ResolvedSystem
DSY-21568Centralised Groups affecting User Creation in Group User securityWhen you go into Group User security.  If you have selected the Centrally Managed group it will restrict the deleting and renaming of users in the Users radio button.  If you do not select a centrally managed group it will allow you to do this functionality. --Bug12/05/2122/08/22Closed3SynMain70.1070.17High2ResolvedSystem
DSY-21556e-asTTle student data file export is in-correct formatThe header section is in-correct format:

SECTION,Header

sample.ast,2007-05-03 01:33,10

*+It should be:+*

SECTION,Header

sample.ast,2007-05-03 01:33:45.264,10
Bug10/05/2122/07/21Closed3SynDB70.0970.13High2ResolvedStudent Import and Export of data
DSY-21558Portal - DocMan does not honor the CommPortalVisibleForSpouseFlag setting in luDocumentClassificationBug10/05/2114/07/21Closed3SynComPort70.0470.12High2Resolved
DSY-21558Portal - DocMan does not honor the CommPortalVisibleForSpouseFlag setting in luDocumentClassificationBug10/05/2114/07/21Closed3SynDB70.0470.12High2Resolved
DSY-21559Synweb Dashboard 'Show Unmarked' returns non-existing rollsThis issue occurs when staff has substitute classes.Bug10/05/2129/09/22Done3SynDB70.0870.19Medium3Resolved
DSY-21560Reset EFT Creditor Posting doesn't clear all detailsfinance.spuCreditorEFTReset clears EFTPostingNumber and TotalAllocated but doesn't set the ChequeNumber to 0. 

This causes subsequent operations (such as Abandon in finance.spdCreditorInvoice) to fail as they check for the presence of a chequenumber to evaluate whether the invoice has been paid or not. 
Bug10/05/2114/11/22Ready for Development2SynMain70.10Medium3Creditors
DSY-21553DEBAGE report not filtering out balances based on criteria searchWhen filtering on >= and <= amounts, the report is displaying amounts which do not fall into the criteria usedBug06/05/2104/11/22Confirmed270.10High2Debtors
DSY-21549STUEXCURRISK not showing risks/empty first pageWhen STUEXCURRISK is run
* If no Responsible Staff is not set on the Event Risks, the report doesn't show the risk
* If there is more than 2 risks configured for the Event, the first page is blank
Bug05/05/2122/08/22Closed3Crystal70.1070.11Medium3ResolvedExcursion Management
DSY-21541Daily Maint Job> Description field exploits for table "dbo.spiAttendanceSemesterSummarySubject"When Daily Maintenance job runs, one of the stored procedures executed called "dbo.spiAttendanceSemesterSummarySubject", This attempts to insert information into the table "dbo.AttendanceSemesterSummarySubject". The problem here is that the "Description" field is only able to store up to 60 characters and the table it can come from "dbo.SubjectClasses" can store up to 100 characters.Bug04/05/2122/08/22Closed3SynDB70.11Medium3Duplicate
DSY-21542Excursions - Bulk Add Attendees - No Attendee Type when Separate as Individual selected+*ISSUE*+

When bulk adding attendees, the *Attendee Type* is blank when the _*Separate as Individual*_ option is selected (see screenshots).

 Attendee Type is only set when _*Combine as joint*_ is selected.

+*EXPECTED BEHAVIOUR*+

The attendee type should be set no matter which spouse handling option is selected
Bug04/05/2101/02/22Confirmed270.10Medium3Excursion Management
DSY-21547Synweb Object bookings by date - unable to edit time manuallyUnable to edit the booking. It is only possible to delete. After attempt to edit the time, a message appears:
'there is an existing booking in the selected time slot'

Workaround: Use mouse to drag slot to required time
Bug04/05/2101/09/22Closed3SynWeb70.1070.13High2ResolvedObject Bookings Maintenance
DSY-21538Syn Web email signature not accepting images (unlike previously)when a new signature is created and a logo is attached the signature will not save. Bug03/05/2114/07/21Closed3SynOnline70.1070.12High2ResolvedStudent Maint
DSY-21539Postcode typo on MyDetailsSynCommPortal MyDetails xml

Occupation postcode has a label that spells Postode rather than Postcode
Bug03/05/2118/05/21Closed3SynComPort70.1070.11Low4Resolved
DSY-21534Power BI: Additional Dashboards do not support luYearLevel with an entry with no campus or year level codeThe following dashboards are affected:
*
Bug29/04/2114/11/22Confirmed2PowerBI69.53Medium3Power BI Integration
DSY-21535Power BI: HR Alerts and Staff Profile dashboard do not allow for multiple passportsHR alerts dashboard query results in two multiple records for the dashbaord. This causes the dashboard sync to failBug29/04/2114/11/22Code Review4PowerBI70.10High2Power BI Integration
DSY-21536Student Medical Reports do not include medications that are not linked to a conditionThe following reports currently print medications linked to a medical condition however they omit medication records if they are +not linked +to a condition:

STUMEDICAL
STUMEDICALCONDDETAILS
STUMEDICALCONDITIONS
STUMEDICALDEFAULTCONDDETAILS
STUMEDICALDEFAULTCONDITIONS
STUMEDICALDEFAULTS
STUMEDICALDEFAULTSFORM
STUMedicalDetailed
STUMEDICALFORM
STUMEDICAL

*Workaround Available*
Link all medications to a medical condition, for example 'Miscellaneous' or a specific condition code that relates to the medication.

The following query can be used to identify medications for current students that are not linked to a medical condition:
{code:sql}
select *
from [vMedicalMedication] m
where m.MedicalConditionTypeString = ''
and m.id in (
select sy.id
from studentyears sy
inner join filesemesters fs on
fs.SystemCurrentFlag = 1
and fs.FileYear = sy.fileyear
where sy.id = m.id
)
order by surname, given1
{code}


Bug29/04/2114/11/22Confirmed2Crystal69.54High2Other / Miscellaneous
DSY-21528Error Tax CalculationR-type pay codes are being deducted from the salary for the purpose of HELP loan repayments.  We (support) do not believe that this is correct, and that these deductions should not be included in the calculations.

 
Bug28/04/2119/04/22Confirmed270.10High2Payroll
DSY-21529Border formatting added to tables in excursion web tab is not retained in the preview mode or portalborder formatting added to a table created within the web page of an excursion is not retained in the Preview or saved in the display in the Portal. Bug28/04/2124/05/22Confirmed2SynOnline70.10High2Excursion Management
DSY-21527Current Stu Maint Criteria Search Class Code with linked coursesIn current student maint criteria search there is the option to filter to class code. Now if the class code is linked to a course you see all students in the course and not just the students in the selected class.

If the class code is not linked to a course then the filter works as expected and only shows students in that class code.
Bug27/04/2116/11/22Confirmed2SynMain70.10Medium3Other / Miscellaneous
DSY-21516SynWeb - Purchase Order authorisation not functioning as expected.In SynWeb, when a purchase order total amount exceeds the business unit threshold and outstanding balance exceeds total budget, the "Authorization" button was grey out and could not be selected.  This is correct.  However the authorization status drop down is available and user is able to select "Authorize" option and then click "Save Changes". This action resulted in the order being authorized without needing to use PO Super Authoriser permission.

SynMain functions correctly.  Screenshots attached.
Bug26/04/2101/06/21Closed3SynWeb70.11High2Resolved
DSY-21517Weekly MoE Attendance Survey attempting to use incorrect FileYear filter valueWhen the Attendance Survey is generated, the logic that pulls the set of data to export, and write to CSV, is not properly referencing the File Year value selected by the user on the screen and thus may result in the csv file generated not having data that matches the selections or content of the validation report.

 
Bug26/04/2104/05/21Closed3SynMain70.0170.11Critical1ResolvedAttendances
DSY-21508Autofill causing issues with payments with latest version of Chrome (v90)As per SSD-54550, Chrome has now changed their autofill mechanism so that it can infer a credit card number by some means which overrides the changes that we did in DSY-20767.

We're going to need a more complete and future-proof way to fix this.
Bug19/04/2112/05/21Closed3SynComPort70.10High2Duplicate
DSY-21510EnrolDate should not have the time portionIn the online applications portal, the confirmation email sent to prospective parents is sent for each future student, and can include the EnrolDate.

The EnrolDate should be date only not date and time.

For example, this is the first line of the confirmation email:
_This email serves to confirm that you have submitted an application for enrolment at Blah College for John Smith, year level 30 enrolled on 1/01/2020 12:00:00 AM._

whereas it should be:

_This email serves to confirm that you have submitted an application for enrolment at Blah College for John Smith, year level 30_ _enrolled on 1/01/2020__._

(Note that the year level part has been raised as an improvement in DSY-21371 _)_

 
Bug19/04/2115/06/21Closed3SynOnline70.1070.12Medium3Resolved
DSY-21496Year and Date formatting when emailingIn the online applications portal, the confirmation email sent to prospective parents is sent for each future student, and includes the enrol year, as submitted on the application form.

The YearOfEntry as selected on the input form is getting converted to a datetime.

For example, this is the first line of the confirmation email:
_This email serves to confirm that you have submitted an application for enrolment at Blah College for John Smith, year level 30 for 1/01/2020 12:00:00 AM._

whereas it should be:

_This email serves to confirm that you have submitted an application for enrolment at Blah College for John Smith, year level 30 for 2020._

 

 
Bug15/04/2115/06/21Closed3SynOnline70.1070.12Medium3Resolved
DSY-21493Truncation error for enrolment deposits when posting debtor charges with a long debtor nameSee SSD-59408 for details. You'll need to have a debtor with name greater than 50 characters.Bug14/04/2122/08/22Closed3SynMain70.0570.11Medium3Resolved
DSY-21486Power BI: Dashboards do not support luYearLevel with an entry with no campus or year level codeThe following dashboards are affected:
* Current student
* Student Absence
* External Tests
* Enquiries
* Future Students

Bug13/04/2129/04/21Closed3PowerBI69.53Medium3Duplicate
DSY-21488Incorrect Tax Code for STC "Tailored tax code from IR 23"As per the requirement, TTC is not a valid tax Code for "Tailored tax code from IR 23". The correct Tax Code is "STC"

Please see attached snapshots for further details.
Bug13/04/2121/04/21Closed3SynMain70.10Medium3Resolved
DSY-21474Employee's reason for late opt-out not working correctlyRequirement:

If the opt-out notice was signed by the employee is over 56 days from the employment start date then Employee's reason for late opt-out must be provided.

Issue:

Currently system is forcing user to provide late opt-out reason even if the opt-out signed date is within 56days of employment start date.
Bug09/04/2129/04/21Closed3SynMain70.1170.11Medium3Resolved
DSY-21464"New Employee KiwiSaver Status" field should not be mandatoryAs per the requirement, "New Employee KiwiSaver Status" field should be optional.

Currently, In the opt-out scenario for New Employee, When user doesn't select anything under "New Employee KiwiSaver Status" drop-down, System doesn't allow to make the current declaration as "Ready for Export" and gives error about the KiwiSaver status cannot be blank.
Bug07/04/2115/04/21Closed3SynMain70.10Medium3Resolved
DSY-21455Medical Equipment not in drop down list for medical conditionEntries in luMedicalEquipement when created without a linked medical condition type have RelatedMedicalConditionTypeCode set to NULL instead of blank. Bug30/03/2126/08/21Closed3SynMain70.0770.13High2ResolvedMedical Records
DSY-21456STUFRMCLSDEC report do not display staff names when multiple staff assigned to classesIf the classes have multiple staff members then the report cut off the staff names. (Refer the attachment)

Could this be rectified, as this is a standard Crystal report.
Bug30/03/2130/11/22Confirmed2Crystal70.10High2Student Maint
DSY-21444Error when accessing General tab in Class MaintenanceError when accessing the Class Maintenance > General tab in SynWeb for any class/File Type.Bug29/03/2119/01/22Closed3SynDB70.0870.11High2ResolvedStudent Results Maint
DSY-21444Error when accessing General tab in Class MaintenanceError when accessing the Class Maintenance > General tab in SynWeb for any class/File Type.Bug29/03/2119/01/22Closed3SynWeb70.0870.11High2ResolvedStudent Results Maint
DSY-21446Voluntary Contribution not displaying in Synergetic CDA reportsDebtors Statement - Entering Voluntary Contribution on Debtor Statement inclusive tax is not displaying on any CDA reports on Synergetic V70.09Bug29/03/2116/11/22Confirmed2SynMain70.09High2Debtors
DSY-21431Edval Clearing Current Day ExtrasIf synching from Edval Daily and the current day's extras are not included then if there are any Extras in Synergetic these will be cleared.Bug25/03/2122/08/22Closed3SynDB69.0170.11Low4Resolved
DSY-21434Error when creating invoiceUnder certain conditions a user may receive an error similar to the following

Unable to Execute data object

ssqlTransactionUpdate

Cannot insert the value NULL into column 'GLAmount', table '...DebtorTransactionGeneralLedger'; column does not allow nulls.  INSERT fails.
Bug25/03/2122/08/22Closed3SynMain70.1070.11High2ResolvedCreditors
DSY-21425Onlineformbuilder Pay Now only option still allows Payment laterOnlineformbuilder Pay Now only option still allows Payment later

this is very misleading. schools use this setting in the belief that the form cannot be completed or submitted without payment.
The reality is that it can, and that parents can return later to the Application Portal and make a payment.

Many schools have reported this issue as it is very misleading and takes up a lot of Support hours to deal with. Only some of the schools who have logged this issue have been linked to this ticket to provide examples.
Bug24/03/2114/11/22Confirmed2SynOnline70.09High2Debtors
DSY-21426Individual Plans - Plan Status displaying inactive items from luIndividualPlanStatusWhen the active flag is not ticked for an Item in luIndividualPlanStatus lookup table. In Current Student Maintenance -> Individual Plans tab > Overview, the inactive item still displays in Plan Status.Bug24/03/2116/11/22Confirmed2SynMain70.09Medium3Student Maint
DSY-21422Power BI: Finance dashboard does not correctly use GL classificationsStored proc links general ledger journal to classification instead of general ledger. If the journal does not have the classification code then transaction is not correctly identified.

 
Bug23/03/2127/04/21Closed3PowerBI69.5470.11Medium3Resolved
DSY-21398Portal Medical updates not generating Action Message when only 1 medical condition for studentWhen updating the medical details via the portal, an action centre message is received providing the student has other medical condition. If a student only has one medical conditon, and this is unticked by the parent in the portal - it does not generate an action centre message.Bug22/03/2124/05/22Confirmed2SynMain70.09High2Medical Records
DSY-21390WA - SCSA - SRGDG file - Arrival Date is wrong formatExport WACE Student Registration and Demographic, Column BD - 'Arrival Date' should be dd/mm/yyyy not as it is currently ddmmyyyy.Bug19/03/2115/06/21Closed3SynDB69.5470.12High2ResolvedStudent Import and Export of data
DSY-21392WACE Student Registration and Demographic Academic Level{color:#de350b}*Graham Kidd investigating.*{color}

{color:#de350b}*See comments  from Chris Steel on this ticket and SSD-51829.*{color}

{color:#de350b}*Is there an issue where the Proc is expecting both Ext Sys Type of 'CCWA' and 'MCEETYA'.*{color}

Student Registration and Demographic Academic Level expects K and PP for Kinder and Pre-Primary
Bug19/03/2106/09/21Closed370.04High2ResolvedStudent Import and Export of data
DSY-21381Conversion failure error message when importing SACE student numbersWhen a user is Importing Student Numbers on the SACE tab and invalid data is detected the system would not complete and report an error similar to:

 Conversion failed when converting the varchar value 'xxxxx' to data type int.
Bug18/03/2122/08/22Closed3SynMain70.0570.14High2ResolvedStudent Import and Export of data
DSY-21361NZ MOE Roll Return Reports Sub Reports not always reporting correct informationTables 1, 3, and 4 contain sub-reports of which may show the DRAFT wording or the Footer information if the links were not added correctly.

a) If a school has multiple campus and are required to utilise config keys for each, e.g. NZMOE | Campus | \{campus code} | School Name

The incorrect School Name may be used

b) The incorrect process number may be passed in and therefore show the DRAFT wording

 
Bug15/03/2114/11/22Ready for Development2Crystal70.01Medium3Other / Miscellaneous
DSY-21340Error when attempting to view the report STUCCNOThe following error appears when attempting to view the report STUCCNO:

Error: Object reference not set to an instance of an object
Bug12/03/2114/11/22Ready for Development2Crystal69.39Medium345054Other / Miscellaneous
DSY-21340Error when attempting to view the report STUCCNOThe following error appears when attempting to view the report STUCCNO:

Error: Object reference not set to an instance of an object
Bug12/03/2114/11/22Ready for Development2SynWeb69.39Medium345054Other / Miscellaneous
DSY-21343The Student Create wizards are not always suggesting initial Contact/Spouse relationship values accuratelyWhen creating a new Student in the various maint programs, the Create wizard has a step in which the Relationship values for the contact(s) are suggested.

There are a few small issues with how the selection of Relationship codes is working presently:
* In Enquiries, for the scenario where a single contact, with no spouse has been entered, the logic is still attempting to set a relationship value in the greyed out spouse field.
* In all create wizards, if the contact or spouse is a non-binary gender, the relationship is being suggested as Partner, rather than Spouse.
* The relationships are being suggested based on assumed Relationship code value existing in luRelationship, rather than searching for appropriate values based on SynergyMeaning field.  The logic is presently using HD for Husband, WE for Wife and PR for Partner.  If any of these codes do not exist in luRelationship, this can cause an error when trying to complete the Create wizard.

 
Bug12/03/2114/11/22Confirmed2SynMain70.01High2Other / Miscellaneous
DSY-21343The Student Create wizards are not always suggesting initial Contact/Spouse relationship values accuratelyWhen creating a new Student in the various maint programs, the Create wizard has a step in which the Relationship values for the contact(s) are suggested.

There are a few small issues with how the selection of Relationship codes is working presently:
* In Enquiries, for the scenario where a single contact, with no spouse has been entered, the logic is still attempting to set a relationship value in the greyed out spouse field.
* In all create wizards, if the contact or spouse is a non-binary gender, the relationship is being suggested as Partner, rather than Spouse.
* The relationships are being suggested based on assumed Relationship code value existing in luRelationship, rather than searching for appropriate values based on SynergyMeaning field.  The logic is presently using HD for Husband, WE for Wife and PR for Partner.  If any of these codes do not exist in luRelationship, this can cause an error when trying to complete the Create wizard.

 
Bug12/03/2114/11/22Confirmed2SynWeb70.01High2Other / Miscellaneous
DSY-21349Header Mismatch for Transport export fileHeader Mismatch for Transport export file when compared with specs.

Please see attached snapshot for details.
Bug12/03/2101/04/21Closed3SynMain70.10High2Resolved
DSY-21350Applicant Contact number is not appearing in the Transport export fileApplicant Contact number is not appearing in the Transport export file, though contact number can be seen in SynMain.

Please see attached snapshots for more details.
Bug12/03/2101/04/21Closed3SynDB70.10High2Resolved
DSY-21350Applicant Contact number is not appearing in the Transport export fileApplicant Contact number is not appearing in the Transport export file, though contact number can be seen in SynMain.

Please see attached snapshots for more details.
Bug12/03/2101/04/21Closed3SynMain70.10High2Resolved
DSY-21351cannot enter 9 digit ID in Future Student creation wizardcannot enter 9 digit ID in *Future Student creation Wizard*

While creating a new Future student, via the wizard, Use existing ID only allows up to 8 digits.

Some schools use 9 digit Community / Student ID

The same occurs for the *Create New Student Wizard*
Bug12/03/2120/04/22Closed3SynMain70.07Critical1ResolvedStudent Import and Export of data
DSY-21355Unable to enter Dentist Information for staffThe Dentist field in HR->Staff maintenance->Medical Maintenance does not allow data to be entered, even logged in as SA.

 

replicate the steps as the client and encounter the same issue on our test system v70.

 
Bug12/03/2114/11/22Ready for Development2SynMain69.32Medium3Other / Miscellaneous
DSY-21358Incorrect dates in base table information results in PTI Bookings not displaying correctlySee SSD-58329

Somehow a recent date got into the PTIInterviewSessions.DateTo which resulted in the PTI Booking page in SynCommPortal not loading.

The date part of DateFrom and DateTo is expected to be the same. SynMain puts 1899-12-30 into these fields.

This can either be fixed on the front-end in SynCommPortal so that it always ignores the date portion. Or we can add a trigger to the table to validate that the date portions are always the same. The latter option is preferable.
Bug12/03/2120/01/22Closed3Web70.0170.11Medium3Resolved
DSY-21329Staff Search Error when using Current Job PositionAn error is encountered when using the Staff Search Criteria for Current Job Position.

Occurs in proc dbo.spStaffSet, around line 299. Comparing between different lengths after convert causing error "Conversion failed when converting date and/or time from character string."

{code:java}
IF (@JobPosition > 0)
BEGIN
SET @WorkCr = @WorkCr + ', JobPosition=' + CONVERT(VARCHAR(15), @JobPosition)
SET @Where = @Where +
' AND sjp.JobPositionsSeq = ' + CONVERT(VARCHAR(15), @JobPosition) +
' AND ( (sjp.EndDate > ' + dbo.fnQuotes(CONVERT(VARCHAR(15), GETDATE())) + ') ' +
' OR (ISNULL(sjp.EndDate, 0) = 0) )'
END
{code}


 

 

 
Bug11/03/2122/08/22Closed3SynMain70.0170.11Critical1ResolvedStaff Maint
DSY-21331Confirmations - Portal Approver emails utilising Outlook Application contains HTML code that should not be seenAppears to only be an issue with Outlook installable application, code does not appear on Office Outlook online, e.g. Office 365 or gmail.

When confirmation of details are created and emails intended to be automatically sent to student relations (via Action Centre code: Confirmations - Portal Approver), the email contains HTML code that should not appear:
able \{ border-collapse: collapse;} #ac-message tr:nth-child(odd)\{background-color: #f2f2f2} #ac-message li \{ padding-bottom: 5px }
Bug11/03/2111/03/21Closed3SynDB70.10Low4Won't Do
DSY-21332error in SES export for long Community Member ID'sSome schools use 9 digit Community Member ID's

When running the SES export the following error is produced for these students
* The conversion of the ****** value ****** overflowed an INT column

 
Bug11/03/2101/04/21Closed3SynMain70.0770.11Medium3ResolvedStudent Import and Export of data
DSY-21334Editing a private taglist to public keeps the expiry dateWhen changing a taglist from private which is automatically expiring in a month to public (expiring never) the dialogue box shows the expiry date change, but the list expiry doesn't change.

 
Bug11/03/2129/09/22Closed3SynMain70.0970.19Medium3Resolved
DSY-21335Transport Tab and Conveyance export functionality is visible for Non-VIC SchoolsStudents> Student Data Import/Export> Transport Tab and Conveyance export functionality is visible for Non-VIC Schools

Notes:
1. Logged in user should not be super user
2. Config Key:
System|Install|CountryCode|RegionCode != VIC
Bug11/03/2119/03/21Closed3SynMain70.10Low4No Further Action Required
DSY-21336NZ related tabs are visible when Country Code is set to AUNZ related tabs are visible when Country Code is set to AUBug11/03/2112/03/21Closed3SynMain70.10Medium3Rejected / Cancelled
DSY-21338Error message running report MCEETYAWhen attempting to run the report, an error message is returned to the userBug11/03/2122/08/22Closed3Crystal70.08.0670.11Medium3Resolved
DSY-21322Daily Maintenance failing due to XML serializationWhen the Synergetic Daily Maintenance job is run, it may fail with the following error message when attempting to execute the following stored procedures spiActionMessageWorkWithChildrenReminder & spiActionMessagePassportExpiryReminder 

Msg 50000, Level 16, State 1, Procedure spiActionMessageWorkWithChildrenReminder, Line 694 [Batch Start Line 15]
FOR XML could not serialize the data for node 'NoName' because it contains a character (0x0001) which is not allowed in XML. To retrieve this data using FOR XML, convert it to binary, varbinary or image data type and use the BINARY BASE64 directive.
Bug10/03/2114/11/22Ready for Development2SynDB70.01High2Other / Miscellaneous
DSY-21326Debtors Student Reference field is incorrectly including all Past StudentsThe Student Reference field in Debtors is intended to only include Past Students where there are no other Current etc Students still involved with the school.  A recent logic change incorrectly causes all Past Students for the debtor to be included when they should not appear.

 
Bug10/03/2122/08/22Closed3SynMain70.0970.10High2ResolvedDebtors
DSY-21326Debtors Student Reference field is incorrectly including all Past StudentsThe Student Reference field in Debtors is intended to only include Past Students where there are no other Current etc Students still involved with the school.  A recent logic change incorrectly causes all Past Students for the debtor to be included when they should not appear.

 
Bug10/03/2122/08/22Closed3SynMain70.0970.11High2ResolvedDebtors
DSY-21316Unable to update some Portal Medical Details with long Allergy Type codesUnable to execute data object error when updating Portal Medical Details with Allergy Type codes more than 20 characters.

Allergy code in luMedicalAllergyType look up table allows up to 50 characters, but other procs only allows 20 characters.

 
Bug09/03/2116/11/22Confirmed2SynMain70.08.06Medium3My Details
DSY-21319ServiceSuite config value for DBCommandTimeout is not being used when running the database queryWhen the Service Suite runs a database command for one of the enabled options (such as Attendance Notifications), if the related database command/stored procedure runs for longer than 30 seconds, it is failing with a timeout error in the Service Suite log file.

There is a DBCommandTimeout config setting for Service Suite, which is not being applied when the command is run and so a longer value can not be set and used.
Bug09/03/2123/07/21Closed3SynService69.01High2Duplicate
DSY-21319ServiceSuite config value for DBCommandTimeout is not being used when running the database queryWhen the Service Suite runs a database command for one of the enabled options (such as Attendance Notifications), if the related database command/stored procedure runs for longer than 30 seconds, it is failing with a timeout error in the Service Suite log file.

There is a DBCommandTimeout config setting for Service Suite, which is not being applied when the command is run and so a longer value can not be set and used.
Bug09/03/2123/07/21Closed3SynServiceNotif69.01High2Duplicate
DSY-21304Transfer Enquiry Student to Future wizard may bring up 'You must supply value for' message without naming the field requiredWhen transferring an Enquiry Student to Future via the wizard, on the Student details screen, if the gender field is not populated, a warning message 'You must supply value for' appears with no field name mentioned.
On clicking OK the Gender field is then highlighted confirming this is the field required and populating this allows the wizard to continue.
Bug05/03/2114/11/22Confirmed2SynMain70.01Medium3Future Enquirers
DSY-21306Reject button incorrectly setting FutureID on applicationIf an application record for Student1 is successfully transferred to future students, then a subsequent application record for Student2 is rejected then in some circumstances the Future Student ID created for Student1 will be also incorrectly linked to Student2.

This issue is related to the 'reject' button logic incorrectly preserving and using the Future Student ID from the prior transferred record to update the rejected application. 
Bug05/03/2122/08/22Closed3SynMain69.5470.12High2ResolvedFuture/Enquiry XML Import and Approval
DSY-21288NZMOE Roll Return report for Table 10 - Secondary Subjects does not show student numbersWhen generating the NZMOE Roll Return, the Summary report for Table 10 does not have any student summary numbers for any of the subjects.

Note: The Detail version of the report is able to show the students correctly, just the Summary report is affected.
Bug03/03/2114/07/21Closed3SynDB70.0170.12Critical1ResolvedIntegration with NZ MOE (Secndry/Comp)
DSY-21290SES - Addresses Export erroneously reporting missing P2 PostcodeIn the SES Submission, When a student has an SC1 and SC2 and doesn't live with the SC1 and does live with the SC2, it reports error:

Unable to determine P2 Postcode

even though the P2 Address is the same as Student.

Data will validate correctly when loaded in to validation spreadsheet

 
Bug03/03/2103/03/21Closed3SynDB69.54Low4DuplicateStudent Import and Export of data
DSY-21290SES - Addresses Export erroneously reporting missing P2 PostcodeIn the SES Submission, When a student has an SC1 and SC2 and doesn't live with the SC1 and does live with the SC2, it reports error:

Unable to determine P2 Postcode

even though the P2 Address is the same as Student.

Data will validate correctly when loaded in to validation spreadsheet

 
Bug03/03/2103/03/21Closed3SynMain69.54Low4DuplicateStudent Import and Export of data
DSY-21276Medical Condition Details Not Displaying in Excursions Medical Maintenance  > Medical Condition > Condition Details 

When entered in SynMain are not displaying against the medical condition to confirm in the excursion on the Portal for parent to confirm

This is with Visibility set in Medical maintenance to be Medical Maint + Community Portal + School Staff
Bug01/03/2111/08/21Closed3SynComPort70.0970.12High2ResolvedExcursion Management
DSY-21278Purchase Order NotificationsThe Action Centre, Purchase Order Decision's notification displays the texts, "style="border:1px solid #CCCCCC">"

Please see the below screenshot

 

!image-2021-03-01-16-16-43-697.png!

Bug01/03/2101/02/22Confirmed269.54Medium3Purchase Orders
DSY-21268xfri Messaging issuesFollowing issues where detected :
* spxXfriMessageQueue proc (the messaging job) has issues of using wrong error table and also it does not handle xfri errors properly
* Also spixfrConfigGroupPart responsible for applying congifgroupsecurity changes from the publisher can cause issue in case there is the same GroupCode|Module|Res1|Res2|Res3 with different SynDatabaseCode
Bug26/02/2130/06/21Closed3SynDB70.1070.11Medium3Resolved
DSY-21269Initial Data Edit ModeWhen logging into Synergetic as a normal user (not SA)  and pressing on F8 to activate the  Initial Edit mode, this doesn't work.

 
Bug26/02/2101/02/22Confirmed2SynMain70.10Low4System
DSY-21274In multitenant environment, two tenants performing bulk Transfer to Past at same time may cause incorrect handling of Student recordsWhen multiple tenants all perform the bulk transfer to Past Students at almost the same time, there is a chance that the temporary table used to capture the IDs being processed is able to be seen/shared by both tenants for part of the transfer process.

This can result in scenario where an ID for a Current Student in one tenant which also happens to relate to a Current Student in the second, is incorrectly picked up and processed/deleted from the second tenant.

Bug26/02/2116/08/21Closed3SynDB69.0170.13Critical1Resolved
DSY-21255Timetable Automatic Import Staff Code truncationWhen Importing staff code and the staff code is > 15 characters the staff code is getting truncated. Staff Code in Synergetic is 20 characters, Network Login is 100.

Will change the import to support up to 100 characters.
Bug25/02/2122/08/22Closed3SynDB68.0170.11Low4Resolved
DSY-21244Synergetic not closing if a user does not have any permissionsIf a user signs in to Synergetic and they do not have permissions assigned, they are presented with a message saying "You do not have any permissions assigned. Synergetic will now close".  However, Synergetic does not closeBug23/02/2108/04/21Closed3SynMain68.0170.11Low4Resolved
DSY-21229NZ Roll returns - 'Student is a regular student but has International tuition fees entered'Schools running their 2021 roll returns are getting error 696 "Student is a regular student but has International tuition fees entered".

Please contact Synergetic support for a fix

 
Bug22/02/2104/03/21Closed3SynMain70.0670.10Blocker0ResolvedIntegration with NZ MOE (Secndry/Comp)
DSY-21236 iPhones not showing Statements and Receipts in SEQTA Engage (ZD #229373)Hi,

We have rolled out SEQTA Engage for some of the staff who are parents at the College to test if everything works before we roll it out to the whole parent Community at the start of the Term.

We have one of the staff members who has an android mobile phone testing the Engage App. Like other users if he clicks on Finance before clicking on MyDetails he gets an error message, which I have created a ticket to be resolved.

See ZD [#229373|https://seqta.zendesk.com/agent/tickets/229373]

After he goes to MyDetails and then clicks on Finance, the finance screen loads successfully and he is able to view the Receipt and the Statement by clicking on the relevant PDF file.

However staff who are on iphone ( IOS version 13.5.1), they get an error message when they try to click on the PDF file for the Receipt and the Statement. It takes them to the login page of Synergetic Community Portal (services.mercedes.catholic.edu.au) and gives an error message.
Please see attached the screen shots. One of the screen shots is when they press on Receipt and the other one is when they press on Statement.

We have to resolve these issues as a matter of urgency before the end of this week please.

Thank you.

Kind regards,
Mimi
Bug22/02/2123/04/21Closed370.10High2Resolved
DSY-21239VSN snapshot performance issuePlease speak to support for further information

All 2021 new students have not got VSN numbers in the system, the census is coming up wit errors. This is an email from VCAA:There is a problem with your Synergetic software. The last batch of transactions was uploaded to the VSR on 19/12/2020. Your software has been in communication with the VSR up to this week but not attempting to upload data. You will need to contact Synergetic in order to find out what is going wrong.

Steps to check:
Doing the batch of transactions uploaded should not take long and cause further issue.
Bug22/02/2122/08/22Closed3SynDB69.5470.11High2Resolved
DSY-21240Study Periods - ClassType & Room Ignored when displaying Sign In and Admin linksIt is expected that only classes that have a *Class Type* that has a SynergyMeaning of _*StudyPeriod*_ should get the _**Admin*_ *and _Sign In_ links - and only if on a TrustedComputer in the approved room  (i.e. as defined in *luTrustedComputer*)

However, what is happening is that all classes (regardless of the Class Type and Room) are showing a _*Sign In*_ link in *Study Period Maintenance*.  In addition, any class with a roll, even non-study periods, are getting an _*Admin*_ link.

The *Study Period Maintenance* needs to be amended so that it only shows the two links if the class has a *Class Type* that has a SynergyMeaning of _*StudyPeriod*_ AND the class is scheduled in a room defined in *luTrustedComputer*

 
Bug22/02/2114/11/22Confirmed2SynWStudyPeriod70.07.02High2Subject Classes
DSY-21242Docman freezingPlease speak to support for further information

No one is able to access Docman and any module 

It keeps freezing and times out when clicking on Docman 
Bug22/02/2120/01/22Closed370.0170.11High2Resolved
DSY-21222Add permissions on fnBitToYN in Database finalise patcherIn Database finalise patcher - Add grant exec permissions on fnBitToYN to Public.

lack of permission prevent enrolments desposits from appearing in Onlineformbuilder.
Bug19/02/2114/11/22Confirmed2SynDBPatcher70.09High2Other / Miscellaneous
DSY-21222Add permissions on fnBitToYN in Database finalise patcherIn Database finalise patcher - Add grant exec permissions on fnBitToYN to Public.

lack of permission prevent enrolments desposits from appearing in Onlineformbuilder.
Bug19/02/2114/11/22Confirmed2SynOnline70.09High2Other / Miscellaneous
DSY-21225SynWeb > Web Service Maintenance: Error is returned when deleting a web service recordError is displayed when deleting a web service record. This issue only exists when you delete the sub item as deleting the main web service works fine. 

 
Bug19/02/2128/10/21Closed3SynWeb70.1070.15Medium3ResolvedWeb Service Maintenance
DSY-21227Cash accounting always raises 'Receipt not allocated' errorsWhen trying to close off or do an audit print (and possibly other functions) a 

'The following Receipt(s) have not been fully allocated. They must be deleted or fixed'

error is raised even though the receipt has been fully allocated.
Bug19/02/2122/08/22Closed3SynMain69.4570.10High2Resolved
DSY-21220SynMain > Student Crystal Reports Available: Access Violation error displayed when clicking 'Clear All' buttonAccess Violation error displayed when clicking 'Clear All' button in Synergetic Reports Available for all SSRS modules

See attached screenshot

*Expected result:*
End user should be able to clear the search filters
Bug18/02/2114/11/22Confirmed2SynMain70.10Medium3Reports (Crystal/SSRS)
DSY-21210CECV - Notes and Codes 2021 - Visa Subclass scheduleFor CECV 2021, as part of the visa subclass schedule, the full fee paying flag has not been set against the codes which need to be marked as full fee paying.

This fix to apply the necessary flags against the visa subclass.
Bug17/02/2108/12/21Closed3SynDB69.5470.10High2Done / Complete
DSY-21203IDAM: Issue with XML SerialisationXML error is displayed when creating an IDAM record (Student, Future, Past, Staff & Community) with special characters. 

*Expected result:*

System should be able to handle records with special characters. 

 

*Note:*

Found this issue whilst testing https://jira.synergetic.net.au/browse/DSY-20966
Bug16/02/2114/11/22Confirmed2SynMain70.10Medium3Future Enquirers
DSY-21206NAPLAN QLD not utilising config key ParentYearLevelNoConvertWhen the config state is set to QLD (ExternalSystem|MCEETYA|State) the following configuration key is not being utilsed as expected: ExternalSystem|MCEETYA|Options|ParentYearLevelNoConvert

When set to TRUE, users would be expected to enter the required values 0, 1, 2, 3, 4 in Current Student Maintenance > Demographic tab > Parent 1 & Parent 2 child tabs > Highest  Secondary Year Level field

When the configuration key is set to FALSE, users would enter the actual year level, e.g. 10 for year 10, 12 for Year 12.  These would then be converted to the required 0 to 4 for the NAPLAN export
Bug16/02/2122/08/22Closed3SynMain70.1070.10Medium3ResolvedSystem
DSY-21207Config key Students|DataExport|NAPLAN|NoYearLevelRestriction does not include all year levelsWhen the key Students|DataExport|NAPLAN|NoYearLevelRestriction is set to TRUE, it includes all year levels between 3 and 9 (3, 4, 5, 6, 7, 8, 9), whereas it should include all year levels in luYearLevel.

 

Workaround: Don't leave Year Level From & To as Blank, e.g. populate
* Year level from: 0
* Year Level to: 12
Bug16/02/2122/08/22Ready for Development2SynDB70.10Low4Student Import and Export of data
DSY-21207Config key Students|DataExport|NAPLAN|NoYearLevelRestriction does not include all year levelsWhen the key Students|DataExport|NAPLAN|NoYearLevelRestriction is set to TRUE, it includes all year levels between 3 and 9 (3, 4, 5, 6, 7, 8, 9), whereas it should include all year levels in luYearLevel.

 

Workaround: Don't leave Year Level From & To as Blank, e.g. populate
* Year level from: 0
* Year Level to: 12
Bug16/02/2122/08/22Ready for Development2SynMain70.10Low4Student Import and Export of data
DSY-21208SYSDPIDC can't remove entries with bad DPIDValidating addresses with QAS doesn't remove the entry from the SYSDPIDC report. 

 
Bug16/02/2116/11/22Confirmed2Crystal70.06Medium3Reports (Crystal/SSRS)
DSY-21201SIF: Issue with XML Serialisation*ISSUE 1*.  EventBroker.HandlerEventLog showing the XML error when updating a record with special characters. The screenshot below shows the error after updating the Name, Home and Postal Address of an existing current student.  Get request result didn't update the name and the addresses. 

 *ISSUE 2:* Creating a record with special characters doesn't generate insert payload. 

 *Notes:* 
# Fixes should cover all 15 Endpoints. 
# Raised as part of SIF regression in https://jira.synergetic.net.au/browse/DSY-20966
Bug15/02/2126/10/21Closed3SIF70.1070.14Medium3Resolved
DSY-21196 PTI Run Student PTI Schedule Report not working on PTI tile in SynWeb In Staff Kiosk PTI Dashboard there is an option to run the following report

*Student PTI Schedule Report*

 

There is no response from Synweb when this report is clicked .
Bug13/02/2114/11/22Confirmed270.09High2Other / Miscellaneous
DSY-21195SIF - StudentContactPersonals stored object is not storing a change of personal email field valueThe SIF StudentContactPersonals object has logic to update and refresh the stored SIF object content with any changes to the data from the base system.

When the personal email field is changed in Community, this is triggering the event to handle a change, but the actual email value is not being updated in the object due to a typo error in the code.
Bug12/02/2117/02/21Closed3SIF70.0770.10High2Resolved
DSY-21195SIF - StudentContactPersonals stored object is not storing a change of personal email field valueThe SIF StudentContactPersonals object has logic to update and refresh the stored SIF object content with any changes to the data from the base system.

When the personal email field is changed in Community, this is triggering the event to handle a change, but the actual email value is not being updated in the object due to a typo error in the code.
Bug12/02/2117/02/21Closed3SynDB70.0770.10High2Resolved
DSY-211902021 - WA State Census (Demo tab) - Extra Quotation Marks Breaking OutputFor WA schools for:

Students > Student Data Import/Export > Demographic tab - Export File = Demographic

Each output row is 'wrapped' in "" which is breaking the output, by making it non-compliant with the WA spec.
Bug11/02/2121/06/21Closed3SynDBv70.0870.12Critical1ResolvedStudent Import and Export of data
DSY-21175Pastoral Care Maintenance filteringWhen a staff member logs onto Synweb and go to Pastoral Care Maintenance, nothing is displayed. Also the filtering options does not work either.Bug10/02/2126/03/21Closed369.54Medium3Not Required
DSY-21176Student Transfer Note text cutting offWhen printing the report, the bottom text is cutting off "Curricul Council Number"

!image-2021-02-10-16-45-54-546.png!
Bug10/02/2114/11/22Confirmed270.08Medium3Other / Miscellaneous
DSY-21166GL Receipts for the logged in user are not showing in Community Portal - Finance tab - receipts list unless the user is also the main Debtor When a Portal user access the Finance page, the Receipts section should be showing any receipts that the person is linked to via either being spouse of the Debtor or, in the case of GL Receipts, where the receipt is directly linked to the user.

If a non-Debtor user has created a GL Receipt this is not presently appearing for their login in Community Portal on the Receipts list, however when a Debtor user logs in, they are able to see their own GL Receipts.
Bug09/02/2111/11/21Closed3SynComPort70.0170.10High2Resolved
DSY-21166GL Receipts for the logged in user are not showing in Community Portal - Finance tab - receipts list unless the user is also the main Debtor When a Portal user access the Finance page, the Receipts section should be showing any receipts that the person is linked to via either being spouse of the Debtor or, in the case of GL Receipts, where the receipt is directly linked to the user.

If a non-Debtor user has created a GL Receipt this is not presently appearing for their login in Community Portal on the Receipts list, however when a Debtor user logs in, they are able to see their own GL Receipts.
Bug09/02/2111/11/21Closed3SynDB70.0170.10High2Resolved
DSY-21157Security VulnerabilitesRefer corresponding SSD for results of penetration testingBug08/02/2110/02/21Closed370.06High2Duplicate
DSY-21153Class Description length causes Daily Maintenance to failClass Description over 60 characters in length causes error in spiAttendanceSemesterSummarySubject when Daily Maintenance is runBug05/02/2122/08/22Closed3SynDB69.5370.12High2Resolved
DSY-21153Class Description length causes Daily Maintenance to failClass Description over 60 characters in length causes error in spiAttendanceSemesterSummarySubject when Daily Maintenance is runBug05/02/2122/08/22Closed3SynMain69.5370.12High2Resolved
DSY-21146SynWeb - Web Services not using override ConfigurationWhen attempting to use an override configuration on SynWeb this seems to be forgotten when attempting to list / create web services via System - Manage Web Services:

eg

[https://synweb.schooldomain.edu.au/CreateWCFService.aspx?cfg=OverrideConfigName|https://synwebplay.adventist.edu.au/CreateWCFService.aspx?cfg=Early-Play-Synergetic_GS_TEMPLATE]

Work around is to use the direct links to the subsequent pages, with the cfg= included again to force use of the override in the page.

 
Bug04/02/2131/08/22Closed3SynWeb69.01Low4ResolvedWeb Service Maintenance
DSY-21140Centrally Managed Lookup values cannot be marked inactiveusers cannot mark rows as inactive in Centrally Managed lookup tables  when it should allow).

e.g luAbsenceType - if you access it from a tenant it indicates that

This table is centrally managed
You may mark values as inactive
You may not add new values.

However users are unable to mark values as inactive.
Bug03/02/2126/04/22Closed3SynMain70.0870.15Critical1Resolved
DSY-21140Centrally Managed Lookup values cannot be marked inactiveusers cannot mark rows as inactive in Centrally Managed lookup tables  when it should allow).

e.g luAbsenceType - if you access it from a tenant it indicates that

This table is centrally managed
You may mark values as inactive
You may not add new values.

However users are unable to mark values as inactive.
Bug03/02/2126/04/22Closed3SynMain70.0870.17Critical1Resolved
DSY-21129Crystal report, PAYPRL2(Payroll Summary by Date Range)The Crystal report, PAYPRL2 is using the posting date as the Selection Date. 

It should be using the period end date.

  !image-2021-02-02-14-10-36-975.png!
Bug02/02/2106/09/22Closed3Crystal70.06Medium3DeclinedPayroll
DSY-21133Using the Class Maint - Copy Class function is also duplicating the SIF refID valueWhen using the Copy Class function within Class Maintenance, the copied class is also copying the SIF refID value, which must always be a unique value.

The copy action needs to clear/not copy this field as part of the action, allowing a new SIF refID to be generated and assigned to the copied class.
Bug02/02/2117/02/21Closed3SynDB70.0170.10High2Resolved
DSY-21133Using the Class Maint - Copy Class function is also duplicating the SIF refID valueWhen using the Copy Class function within Class Maintenance, the copied class is also copying the SIF refID value, which must always be a unique value.

The copy action needs to clear/not copy this field as part of the action, allowing a new SIF refID to be generated and assigned to the copied class.
Bug02/02/2117/02/21Closed3SynMain70.0170.10High2Resolved
DSY-21118Error Deleting ClassesWhen a class is deleted, an error pop up appears: Could not convert variant of type (Null) into type (Integer)

Class does appear to delete correctly
Bug29/01/2124/05/22Ready for Development2SynMain70.06Medium3Subject Classes
DSY-21105Purchase Order's Tax code does not get populated for creditor Invoice entryWhen receipting a purchase order via cash receipts entry, the G/L Allocations tab is not populating the tax code from line 1 of the purchase orderBug27/01/2122/08/22Closed3SynMain70.0870.16Medium3ResolvedCreditors
DSY-21096Error when saving staff checks tabError when saving staff checks tab

---

Unable to post data object
dsetCommunityCheck:-

FOR XML could not serialize the data for node 'Email' because it contains a character (0x0000) which is not allowed in XML. To retrieve this data using FOR XML, convert it to binary, varbinary or image data type and use the BINARY BASE64 directive.

!image-2021-01-25-11-04-33-580.png!
Bug25/01/2122/08/22Closed3SynDB70.08High2Resolved
DSY-21097Error when saving staff checks tab - error in triggerError in trigger logic

Trigger performs a rollback before showing the error message
Bug25/01/2114/11/22Confirmed270.08High2Other / Miscellaneous
DSY-21089NAPLAN should only Report Year Level 3, 5, 7 or 9 and NT IssuesThe NAPLAN extract for all States and Territories should restrict the output to Years 3, 5, 7 and 9 only (where Config Key Students|DataExport|NAPLAN|NoYearLevelRestriction = False).

The students included in the NAPLAN extract for NT is NOT restricted to only those students with attendance, (a point of difference to the NT Student-Age Grade Census.)
Bug22/01/2128/01/21Closed3SynDBv70.0870.09Critical1Resolved
DSY-21094Email sender not receiving email sent through Pastoral Care moduleWhen sending an email to contacts through the Pastoral Care module in Synweb, a copy of the email is not being sent to the Sender with config key "System|Email|EmailSender|PastoralCare" set to TRUEBug22/01/2110/02/21Closed3SynWeb70.0970.10Medium3ResolvedStudent Pastoral Care
DSY-21070Past student not displayed in debtors selecton grid reference 

The Debtor selector window displays current and past students. Current students are displayed with their current Year Level [e.g. Smith, Tim (9)], and past students are displayed with their last year attended [e.g. Smith, John (2020)].

student who left  school last year is not displayed in the Debtor selector window 

 
Bug18/01/2122/08/22Closed3SynMain70.0870.09Low4ResolvedDebtors
DSY-21073ePortal in ICON - Incorrect retention of information in multi-tenant environmentWhen using the ePortal in ICON and there is access to more than one school.

After opening one school in SynWeb and closing the tab if you open a second school some of the details are kept.

For example: opened one school, looked at the current student list, closed that session of SynWeb, opened another school and looked at the current student list. While the search screen is active the list of students shown in the background is from the previous school.  Upon searching the grid is updated to the appropriate schools information.
Bug18/01/2103/04/22Done3SynWeb69.2170.17High2Resolved
DSY-21075Running Debtor Auto Receipts throws an error when system setting for Auto Allocation of Receipts is disabledWhen the system is configured to not automatically allocate debtor transactions, if a user tries to process Debtor Electronic Banking Auto EFT receipts, an error message will appear that the system is not configured to allow automatic allocation of receipts, due to the system attempting to run an allocation check/update behind the scenes as part of the EFT receipt creation.

The logic should be bypassing the allocation check/update when automatic allocation is disabled, as the system in this scenario should never attempt to allocate transactions/receipt amounts.
Bug18/01/2102/02/21Closed3SynDB70.01High2Resolved
DSY-21075Running Debtor Auto Receipts throws an error when system setting for Auto Allocation of Receipts is disabledWhen the system is configured to not automatically allocate debtor transactions, if a user tries to process Debtor Electronic Banking Auto EFT receipts, an error message will appear that the system is not configured to allow automatic allocation of receipts, due to the system attempting to run an allocation check/update behind the scenes as part of the EFT receipt creation.

The logic should be bypassing the allocation check/update when automatic allocation is disabled, as the system in this scenario should never attempt to allocate transactions/receipt amounts.
Bug18/01/2102/02/21Closed3SynMain70.01High2Resolved
DSY-21067ICON - PROD - SIF Endpoints Returning Last Year DataWhen a new year is created and set as current, SIF endpoints are not returning information from this new year.Bug15/01/2119/08/21Closed3SIF70.0870.10High2Resolved
DSY-21037Possible to corrupt payment information when modifying a creditor invoiceIt is possible to make an invoice lose it's payment information if you try to modify an invoice once you have made a paymentBug07/01/2109/02/21Closed3SynMain69.4270.10High2ResolvedCreditors
DSY-21039Issue with crspFutureStudentAppStatistics when Enquiry Students record doesn't exist as a Community recordIssue with crspFutureStudentAppStatistics when Enquiry Students record doesn't exist as a Community record will incorrectly list the student not having a gender
{code:java}
Msg 50000, Level 16, State 1, Procedure dbo.crspFutureStudentAppStatistics, Line 477 [Batch Start Line 0]
crspFutureStudentStatistics - Enquiry ID: 1234 does not have a valid gender defined.
{code}
A quick check can see if a school will have this issue by running the following query
{code:java}
select * from EnquiryStudents where id not in (select id from Community)
-- and year(enroldate) = 2022{code}
Bug07/01/2122/08/22Closed3SynDB70.0870.09High2Resolved
DSY-21034Error message attempting to email records from the left hand side class gridWhen a user right mouse clicks on the left hand grid where classes are displayed and selects to Email Record the following error message is displayed:

Unable to create form frmSysEmail

List index out of bounds (-1)
Bug06/01/2125/02/21Closed3SynMain70.0670.10High2ResolvedResults Maintenance
DSY-21030Unable to Merge or Archive Debtors - Debtor has Current/Future Students - delete aborted.When a student is removed from a debtor the ID remains in finance.pvStudents

This then means debtor can not be merged / Deleted and below message appears

Debtor has Current / Future Students - delete aborted. 

!image-2021-01-04-11-18-23-973.png!

 
Bug04/01/2116/11/22Closed3SynMain70.08Medium3ResolvedDebtors
DSY-21029View vStudentFamilySiblingCount is incorrectly including Left Students when determining Oldest and Youngest studentThe view includes fields based on the oldest and youngest students in a family (based on looking at Family Position ordering).

When a student is marked as Left, their Family Position is (correctly) set to -1.  This is not being handled correctly in the view logic to determine the Oldest/Youngest, meaning the -1 position for Left students is included in the ordered list of positions and incorrectly changing the outcome.
Bug23/12/2014/11/22Confirmed2SynDB69Medium3Other / Miscellaneous
DSY-21026Service Broker Mulitcast handling proc is failing to log errors due to data truncation on internal variableWhen the Service Broker for multicast targeted message handling is invoked, if there is an error encountered during the dialog message handling, the logic is intended to generate an Action Message noting the Service Broker error and also write entries to a Service Broker error log table. 

However this step is failing due to a variable that has a declared size too small for the content needed to be generated and stored.  The variable needs to be amended to match the correct size of the ActionMessageType Code field max value.
Bug22/12/2019/08/21Closed3SynDB6970.10High2Resolved
DSY-21018Attempting to login using SAML in multi-tenant environment results in an error messageWhen operating in a multi-tenant environment using SAML, attempting to log in to Synweb results in an error message.

"Session expired.  Empty user name.  Please log in again."
Bug21/12/2018/01/21Closed3SynWeb6970.09Blocker0Resolved
DSY-21020Future student medical issues in Excursions and My DetailsFor future students with the following information entered in SynMain:
* Emergency contact details
* Doctor details
* Dentist details

When a future student is included in an excursion, in community portal when giving consent:
* Existing Emergency Contact Details do not appear in Portal > Excursions
* Existing Doctor details do not appear in Portal > Excursions
* Existing Dentist details do not appear in Portal > Excursions

When editing future student information in My Details:
* Unable to edit Emergency Contact (can enter changes but will not save)

After updating future student information in My Details, the following updated information is not shown in Portal > Excursions
* Emergency Contact changes do not appear in Portal > Excursions
* Doctor changes do not appear in Portal > Excursions
* Dentist changes do not appear in Portal > Excursions
* Insurance coverage level changes do not appear in Portal > Excursions (this also happens for students, staff)
Bug21/12/2004/11/21Closed3SynComPort70.0570.15High2ResolvedExcursion Management
DSY-21012Allow credit card payment autofill functionalityDue to errors arising when a user attempted to make a payment for an online form autofill has been disabled.  As this is expected functionality require this to be re-enabled.Bug18/12/2006/04/22Closed3SynOnline70.0870.09Medium3Resolved
DSY-21012Allow credit card payment autofill functionalityDue to errors arising when a user attempted to make a payment for an online form autofill has been disabled.  As this is expected functionality require this to be re-enabled.Bug18/12/2006/04/22Closed3SynOnline70.0870.11Medium3Resolved
DSY-21001fnAddressPortions is mishandling Address with no Street TypeThe function {color:#0747a6}fnAddressPortions{color} parses addresses stored in Synergetic into component elements including Street Name and Street Type.

Where an Address does not have a Street Type, this parser is populating Street Type and leaving Street Name blank.  This is wrong, and in this case, Street Name should be populated and Street Type left blank.
Bug15/12/2029/01/21Closed3SynDB69.5470.09High2Resolved
DSY-20989SynWeb - Purchase order incorrect printed statusWhen an order has been printed or emailed to the Creditor (ie after the order has been approved).  The "Status:" label of 'Order Printed' did not appear alongside the 'Authorised' label.

This should display similar to that of SynMain.
Bug14/12/2009/02/21Closed3SynWeb70.07.0370.10Medium3ResolvedPurchase Orders
DSY-20985Online form lookup tables to respect active flag and orderingWhere a lookup table is utilised, denoted in form builder by the *Data bind* field containing 'lu', e.g. Country (lu).  These fields require
* utilising the ActiveFlag (where it exists)
* ordering by Description

This will require modification to the stored procedure spsOnlineEditorMappedObjectData and including dynamic code to determine if an ActiveFlag exists and to utilise this (e.g. WHERE ActiveFlag = TRUE) as well as ORDER BY Description (this is based on the assumption that ALL the lookup tables utilised in the Form Builder contain a Description field).   Some tables may contain a SortOrder or similar field, however this is not intended to be utilised for the meantime.
Bug11/12/2015/06/21Closed3SynOnline70.0770.12High2Resolved
DSY-20967Error Message during Electronic Banking upload.System rejects an import Cash receipt file (PAYWAY in this instance) including a negative amount, 

Apparently, the system is unable to automatically allocate the negative amount and comes up with an error:

 Unable to Execute Data Object

SsqlTransferReceiptAllocations:-

Debits do not equal Credits....

following with a Rogue transaction message.

 
Bug08/12/2001/02/22Confirmed269.54Medium3Electronic Banking
DSY-20960Unable to approve Community Portal Medical Details updates in Action CentreWhen Apply Changes for student's Portal Medical Details updates in Action Centre, getting SQL error "Doctor address is specified more than once when inserting set clause"  Bug07/12/2016/11/22Ready for Development2SynMain69.40Medium3Action Centre/Messages
DSY-20964Emails from Application Portal are not being received.Emails from Application Portal are not being received.

The logs show unsuccessful authentication:
AUTH - ausynweb01 535
535: 5.7.3 Authentication unsuccessful

It would appear as though the proxy authentication is not working? The logs do not show which account is unsuccessfully authenticating. It is malformed as even when set to domain users test messages via command line and other synweb functionality works fine.
Bug07/12/2015/04/21Closed3SynOnline70.0770.10High2Resolved
DSY-20965The Purchases last Year field is incorrectThe Purchases last Year field is incorrect (Creditor Maintenance- Summary tab).Bug07/12/2016/11/22Confirmed269.54High2Creditors
DSY-20966XML Serialization Error affecting multiple areasStaff Maintenance | Job Positions

Edit or delete a staff job position and attempt to save it.

You'll get the error "FOR XML could not serialize the data for node..."

See attached screenshot.

  !image.png|thumbnail!

 
Bug07/12/2022/08/22Closed3SynMain70.0770.10High2Done / Complete
DSY-20954Fitting the label caption in properlyFile term maintenance screen there is a word hidden on the far left hand side,Bug04/12/2016/11/22Confirmed2SynMain70.07Low4System
DSY-20957SynWeb - Pastoral care - New icon missing for some users who do have insert permission.The "New" icon on the Pastoral Care tab from Students Maintenance and the "Create" icon on the "Search and Create" tab from Pastoral Care Maintenance are missing for some users who do have insert permission.Bug04/12/2020/01/21Closed3SynWeb70.07.0370.09High2Resolved
DSY-20948Unable to insert image in Send Email -> Email Template Importing an image to a public or private template when emailing from a grid using HTML as 'Message type', for e.g. emailing from Student Maintenance, the image is displayed as a "cross" '[x]'

 
Bug03/12/2016/11/22Closed3SynMain69.54Medium3ResolvedSystem Email
DSY-20951payments failing on Safari when portal embedded in iframe - malformed requestspayments on Safari when portal embedded in iframe - malformed requestsBug03/12/2015/07/21Closed3SynOnline70.0770.12High2Resolved
DSY-20953Increase AttendanceSemesterSummarySubject lengthSubjectClasses table was increased to VARCHAR(100), however AttendanceSemesterSummarySubject haven't been upgraded to match this change which causing Daily Maintenance job fails.Bug03/12/2022/08/22Closed3SynDB69.54Medium3Duplicate
DSY-20945Debtors: Automatic PaymentsDebtors> PaymentType> Automatic Payments

If the next date is set to a day of the month after the stop date in the following month, once running Electronic Banking the Next date will be updated to the next month although it is after the stop date.

 
Bug02/12/2014/11/22Closed369.51Medium3ResolvedDebtors
DSY-20946Future Students without sibling have sibling status if their parents are emergency contacts for a current student.When parents of a future student (who does not have sibling) become emergency contacts for a current student, the priority status of the future student is changed to sibling.Bug02/12/2016/12/20Closed3SynDB70.07.0370.08Medium3Resolved
DSY-20939Grandparent priority not being respectedWhen an applicant has a grandparent who was a past student, there is an option to prioritise them as per the following documentation:

[https://wiki.synergetic.net.au/display/SYNMAIN/luFuturePriority+lookup+table]

The system does not appear to respect this code

 
Bug01/12/2001/02/22Confirmed269.44Medium3Future Enrolments & Enquiries
DSY-20931Action Centre - LinkTo box is empty for "Approve Purchase Order" message type.In Synweb, for "Approve Purchase Order" message type, the action centre has no link to the purchase order so the approver can not go directly to the order to see the details and approve.Bug30/11/2010/02/21Closed3SynWeb70.07.0370.09Medium3Resolved
DSY-20934 SUBCLSDAT report lines are not consistent in thickness the whole wayWhen schools print SUBCLSDAT report the line thickness is not consistent throughout the whole table in the report. This is clear if you zoom in at 150% or more or print on a sheet of paper.  

Currently using SUBCLSDAT.rpt file (CDA Report)

affected versions so far: v69
Bug30/11/2030/11/22Confirmed2Crystal69.38Medium3Other / Miscellaneous
DSY-20936Potential ConfigUsers_IUTR trigger issueConfigUsers_IUTR trigger that updates default year/sem is done - potential issue it is not limiting itself properly to just records changed in that triggerBug30/11/2014/11/22Confirmed270.07.03Medium3Other / Miscellaneous
DSY-20938tagged records do not appear in tag list without a refreshRecords do not appear on tag list when loading from file unless tag list is refreshed. Bug30/11/2016/11/22Confirmed2SynMain69.54Medium3Community
DSY-20929onlineformbuilder file uploader vm description dropzone error causing failed application submissionsFile uploader has the {{vm.description}} instead of the names of the document types. Causes applications submissions to fail. Bug27/11/2017/12/20Closed3SynOnline70.0770.08High2ResolvedFuture/Enquiry XML Import and Approval
DSY-20917Community Portal Admin LogoutWhen clicking Logout in community portal as an admin, the following error message is received. 

404 - File or directory not found.
Bug26/11/2028/03/22Done3Web69.38High2ResolvedSystem
DSY-20921Unable to search for Future Students using date rangesFuture>Enquiry and Future Student maintenance> enter any date ranges, refresh grid
"Unable to open data object ssqlGrid - conversion failed when converting date and/or time from character string.

Same error occurs when editing job position start and end dates in staff maintenance and or job position maintenance.
Bug26/11/2022/08/22Closed3SynMain70.07.0270.08Medium3ResolvedFuture Enquirers
DSY-20902SynWeb Purchase Order requisitions - Not Working for business unit code containing character "&"When creating a purchase order requisitions for a business unit which has code containing character "&", for example "ART & DESIGN",  SynWeb does not do anything when user clicking the Submit button.

 
Bug24/11/2016/06/21Closed3SynWeb70.0770.08Medium3Resolved
DSY-20904Crystal report errors Version 70.7When running the below crystal reports and received an error message.
* FUTESE2
* ATTSTFNO
* ATTSUM

 

!image-2020-11-24-15-09-26-724.png|width=860,height=452!

 
Bug24/11/2016/11/22Confirmed270.07High2Reports (Crystal/SSRS)
DSY-20899absence event maintenance retrieving sqlcnotificationstatustext in spsabsenceeventspoor performance when constructing the sqlcnotificationstatustext which forms part of dbo.spsAbsenceEvents

Opening absence event maintenance screen for one day can take up to 1 minute or more if clients have a large amount of notifications and notification replies.

this line here is the culprit

*' sqlcNotificationStatusText = n.sqlcNotificationStatusText, ' + @CRLF +*
Bug23/11/2025/11/20Closed370.07High2Duplicate
DSY-20877Crystal report STUFRMP not displaying photosCrystal reports with photos not displaying photos

 
Bug19/11/2016/11/22Confirmed2Crystal70.07Medium3Reports (Crystal/SSRS)
DSY-20877Crystal report STUFRMP not displaying photosCrystal reports with photos not displaying photos

 
Bug19/11/2016/11/22Confirmed2SynMain70.07Medium3Reports (Crystal/SSRS)
DSY-20878Community Portal not updating future student and current student details for students who exist in bothFor students who are in Current Students and Future Students, Portal only updates details of Current Student or Future Student, not both.Bug19/11/2017/12/20Closed3SynComPort70.0770.08Medium3Resolved
DSY-20864Future Student Correspondence tab does not make use of the 'Include lives with' flag optionWhen an email is sent to a parent of a future student from Future Students module, going to the future student's correspondence tab tick the `Include lives with flag' does not display the email sent. This works correctly in the Current Student Maintenance.Bug18/11/2027/09/22Done3SynMain70.0770.19High2ResolvedFuture Student Maint
DSY-20851Error when searching by Job Position in Staff Maintenance. (Bug)Error when searching by Job Position in Staff Maintenance.

 

Unable to open data object
ssqlGrid:-

Conversion failed when converting data and/or time from character string.
Bug17/11/2001/02/22Confirmed2SynMain70.05Medium3Staff Maint
DSY-20852HR module Synergetic - searching by job position errorHi Support,
There is an error when trying to search in HR module when searching by job position.
please see the attached images
Bug17/11/2017/11/20Closed370.05Medium3DuplicateStaff Maintenance
DSY-20854PTI booking slots not appearing when Session opening date is todayWhen looking at PTI sessions in Community Portal, if the session opening date is set to today's date and a time earlier than now, the portal grid of appointments is not refreshing correctly and the slot booking links do not appear.

Workaround: Set the Opening Date to the day prior to today's date (ie one day before current date) and this will allow the slots to appear - the issue only occurs when the Opening Date is the same day as viewing in Portal. Once the initial opening day has passed, the display of slots for booking works as expected.
Bug17/11/2023/06/21Closed3SynComPort70.0170.08Medium3Resolved
DSY-20855First Depn Calculation Cant Be Deleted CorrectlyThis Asset register reverts to the Purchase Date instead of the last Depn Calculated date when the fist depreciation journal is posted.

 
Bug16/11/2022/08/22Closed3SynMain69.0170.10Medium3Resolved
DSY-20829Student Contacts Address gets auto_filled with previous details enteredOnce you add a contact for a current student and use the Address validation, all address fields get auto-updated with the previous, details entered, even for another studentBug13/11/2022/08/22Confirmed2SynMain69.52Medium3Student Maint
DSY-20808Power BI: HR Dashboard has FTE of inactive job positionsThe HR dashboard has a filter for active job positions and active staff.

It does not have a filter for staff who are active in a job position.

Update the dashboard to show (by default) active staff members who are active in active job positions.
Bug12/11/2019/11/20Closed3PowerBI70.0170.08Low4Resolved
DSY-20799Security Issue: Centrally managed groups unexpectedly editableGroups start with XCA are Centrally Managed groups and shouldn't be editable, based on test we're able to change the permissions for the Resource Type set to value other than Program. Bug11/11/2022/08/22Closed3SynMain70.0670.15Critical1ResolvedSystem
DSY-20799Security Issue: Centrally managed groups unexpectedly editableGroups start with XCA are Centrally Managed groups and shouldn't be editable, based on test we're able to change the permissions for the Resource Type set to value other than Program. Bug11/11/2022/08/22Closed3SynMain70.0670.16Critical1ResolvedSystem
DSY-20784Update handling of mailto href tags on text in HTML email designer screen to account for Windows 10 changesWhen creating a new email (ad hoc or template) using HTML, if a mailto link is added onto existing text (so that the hyperlink shows different text and the mailto and email address are not visible), when the email is sent, the hyperlink tag is removed and only the original text is included.  

If the mailto link is added to the email directly without being a link on different text, it is sent through correctly. 

The issue occurred with introduction of Windows 10 and appears to relate to different behaviour of windows html dll files for mailto links with href tags.
Bug09/11/2014/11/22Confirmed2SynMain69Medium3Other / Miscellaneous
DSY-20767Autofill temporarily disabled due to payment errorWHen attempting to make payments for enrolments, users are seeing an application error Server Error in /CoreAPI Application.

Here is the associated event from the server

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 20/10/2020 9:38:32 PM
Event time (UTC): 20/10/2020 11:38:32 AM
Event ID: e9e3c51fa20942ab9b885dcad5007b0c
Event sequence: 187
Event occurrence: 3
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/4/ROOT/CoreAPI-1-132476646887024934
Trust level: Full
Application Virtual Path: /CoreAPI
Application Path: C:\inetpub\wwwroot\SynergeticCore\CoreAPI\
Machine name: xxxxxxxxxxxxxxx

Process information:
Process ID: 5872
Process name: w3wp.exe
Account name: IIS APPPOOL\CoreAPI

Exception information:
Exception type: InvalidOperationException
Exception message: The view 'Error' or its master was not found or no view engine supports the searched locations. The following locations were searched:
~/Views/CardCollection/Error.aspx
~/Views/CardCollection/Error.ascx
~/Views/Shared/Error.aspx
~/Views/Shared/Error.ascx
~/Views/CardCollection/Error.cshtml
~/Views/CardCollection/Error.vbhtml
~/Views/Shared/Error.cshtml
~/Views/Shared/Error.vbhtml
at System.Web.Mvc.ViewResult.FindView(ControllerContext context)
at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.<BeginExecuteCore>b__1d(IAsyncResult asyncResult, ExecuteCoreState innerState)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult)
at System.Web.Mvc.MvcHandler.<BeginProcessRequest>b__5(IAsyncResult asyncResult, ProcessRequestState innerState)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Request information:
Request URL: xxxxxxxxxxxxxxxxxxxxxxxxxx
Request path: /CoreAPI/CardCollection
User host address: xxxxxxxxxxx
User:
Is authenticated: False
Authentication Type:
Thread account name: IIS APPPOOL\CoreAPI

Thread information:
Thread ID: 14
Thread account name: IIS APPPOOL\CoreAPI
Is impersonating: True
Stack trace: at System.Web.Mvc.ViewResult.FindView(ControllerContext context)
at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.<BeginExecuteCore>b__1d(IAsyncResult asyncResult, ExecuteCoreState innerState)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult)
at System.Web.Mvc.MvcHandler.<BeginProcessRequest>b__5(IAsyncResult asyncResult, ProcessRequestState innerState)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Custom event details:
Bug04/11/2017/06/21Closed3Web70.0769.54High2ResolvedEnrolment Deposits
DSY-20767Autofill temporarily disabled due to payment errorWHen attempting to make payments for enrolments, users are seeing an application error Server Error in /CoreAPI Application.

Here is the associated event from the server

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 20/10/2020 9:38:32 PM
Event time (UTC): 20/10/2020 11:38:32 AM
Event ID: e9e3c51fa20942ab9b885dcad5007b0c
Event sequence: 187
Event occurrence: 3
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/4/ROOT/CoreAPI-1-132476646887024934
Trust level: Full
Application Virtual Path: /CoreAPI
Application Path: C:\inetpub\wwwroot\SynergeticCore\CoreAPI\
Machine name: xxxxxxxxxxxxxxx

Process information:
Process ID: 5872
Process name: w3wp.exe
Account name: IIS APPPOOL\CoreAPI

Exception information:
Exception type: InvalidOperationException
Exception message: The view 'Error' or its master was not found or no view engine supports the searched locations. The following locations were searched:
~/Views/CardCollection/Error.aspx
~/Views/CardCollection/Error.ascx
~/Views/Shared/Error.aspx
~/Views/Shared/Error.ascx
~/Views/CardCollection/Error.cshtml
~/Views/CardCollection/Error.vbhtml
~/Views/Shared/Error.cshtml
~/Views/Shared/Error.vbhtml
at System.Web.Mvc.ViewResult.FindView(ControllerContext context)
at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.<BeginExecuteCore>b__1d(IAsyncResult asyncResult, ExecuteCoreState innerState)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult)
at System.Web.Mvc.MvcHandler.<BeginProcessRequest>b__5(IAsyncResult asyncResult, ProcessRequestState innerState)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Request information:
Request URL: xxxxxxxxxxxxxxxxxxxxxxxxxx
Request path: /CoreAPI/CardCollection
User host address: xxxxxxxxxxx
User:
Is authenticated: False
Authentication Type:
Thread account name: IIS APPPOOL\CoreAPI

Thread information:
Thread ID: 14
Thread account name: IIS APPPOOL\CoreAPI
Is impersonating: True
Stack trace: at System.Web.Mvc.ViewResult.FindView(ControllerContext context)
at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.<BeginExecuteCore>b__1d(IAsyncResult asyncResult, ExecuteCoreState innerState)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult)
at System.Web.Mvc.MvcHandler.<BeginProcessRequest>b__5(IAsyncResult asyncResult, ProcessRequestState innerState)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Custom event details:
Bug04/11/2017/06/21Closed3Web70.0770.09High2ResolvedEnrolment Deposits
DSY-20770Unable to print STUSIB reportSchool are unable to print STUSIB report directly due to the fact that SetDefaultPrinter is not set in the report file.

They are receiving the attached error if they try to print the report directly. Even when you preview the report the Print option is disabled in the crystal report viewer.

As a workaround we have told them to go Printer options and set untick the `No Printer' check box which enables the Printer button.

This was tested in SIT with V70 and the issue still exists.
Bug04/11/2022/08/22Closed3Crystal69.5469.55Medium3Resolved
DSY-20770Unable to print STUSIB reportSchool are unable to print STUSIB report directly due to the fact that SetDefaultPrinter is not set in the report file.

They are receiving the attached error if they try to print the report directly. Even when you preview the report the Print option is disabled in the crystal report viewer.

As a workaround we have told them to go Printer options and set untick the `No Printer' check box which enables the Printer button.

This was tested in SIT with V70 and the issue still exists.
Bug04/11/2022/08/22Closed3Crystal69.5470.07Medium3Resolved
DSY-20762Error when using excursions with future Students/Parents. When a parent selects an excursion for a future students, they are unable to proceed past the first page due to an error message.Bug02/11/2019/02/21Closed3SynComPort69.4270.08High2ResolvedExcursion Management
DSY-20758 Community Portal Security breach across multitenant usersStaff in the Multi Tenant environment can have access to 2 community Portal tenants where updates are occurring on the wrong tenant when the user switches from one tenant to the other

This occurs if a User is an admin for one school and a parent for the other school.

 
Bug30/10/2016/09/22Closed3Web70.06Critical1Declined
DSY-20752Some crystal reports in reports folder showing 0kb and not appearing in crystal reports via SynergeticSome Key Student Reports are not available in the Reports folder they show up as 0kb. Not accessible on crystal reports via Synergetic as it's not showing there. Some examples are listed below:

!image-2020-10-29-12-22-02-107.png!
Bug29/10/2029/10/20Closed369.52Medium3Not Required
DSY-20735 Sibling not appearing in Siblings tab once creating a new Future StudentOnce creating a new Future Student then siblings exist in Relations tab but they are not displaying in Siblings tab.Bug28/10/2004/11/20Closed369.53Medium3Irrelevant
DSY-20736Incorrect field label in Approve Purchase Order form in Action CentreIn the Action Centre message, to approve a purchase order the field is incorrectly labelled with Line $(Excl.)

However, the amount displayed clearly includes GST as can be seen in the purchase order itself. 
Bug28/10/2022/08/22Confirmed2SynMain69.52Medium3Purchase Orders
DSY-20738Updated My Details information not showing for Future StudentsIf a user changes information in the My Details section for a future student, when they attempt to confirm information for an Excursion, the updated information is not shown to the .

The information is processed and sent to Action Centre, it's not being shown to the end user.
Bug28/10/2006/08/21Closed3SynComPort70.06.0270.13Critical1Resolved
DSY-20729Future Student Maintenance is auto changing Gender to match Title with no WarningCurrenly in Future Student Maintenance > Personal

the system will not allow a change so that one of the following exists:
* Title of (Mr, Master) and Gender (Female)
* Title of (Miss, Mrs, Ms) and Gender (Male)

if the user attempts this, the system throws up a message and changes Gender back to match:
* Title of (Mr, Master) and Gender (Male)
* Title of (Miss, Mrs, Ms) and Gender (Female)

Modify this so that a warning is thrown, but the user is given the option to save the 'mis-match', for those exception cases where such a mis-match is the case.
Bug26/10/2022/08/22Closed3SynMain70.0670.07Low4ResolvedFuture Student Maint
DSY-207122 factor authentication codes issue This issue is related to Synweb:

When a code is generated for 2FA, it exceeds more than 2 days.
Bug22/10/2023/09/21Closed3SynWeb70.06High2Cannot ReproduceSystem
DSY-20714SynWeb Cocurricular Maintenance - Schedule ends week before end date (one week early)) SynWeb Cocurricular Maintenance - Schedule ends week before end date (one week early)Bug22/10/2019/02/21Closed3SynWeb70.0570.10High2ResolvedStaff Scheduler
DSY-20701SynService Suite- Cannot Email Crystal Reports when TLS 1.0 is disabledWhen disabling TLS 1.0, and running reports from SynWeb, the following error is received:
Report Connection failed - please check your Config File values [Report UserName] and [Report Password] Failed to apply log in info for main Crystal Report
at Synergetic.Manager.ReportManager.SetDBLogonForReport(SynCrystalReportDocument aReportDoc, String serverName, String username, String password, String dbNameMain, String dbNameFinance, String dbNameMedia)
at Synergetic.Manager.ReportManager.SetConnectionInfo(SynCrystalReportDocument aReportDoc, String username, String password, Boolean useReportServer)
at Synergetic.Manager.ReportManager.DisplayReportCrystal(SynCrystalReportModel m)

 

With stack trace:
at Synergetic.Manager.ReportManager.DisplayReportCrystal(SynCrystalReportModel m)
at Synergetic.SynWeb.Web.ReportCriteriaPage.DisplayReportCrystal(String repName, String repType, String repELType)
at DevExpress.Web.ASPxEditors.ASPxButton.OnClick(EventArgs e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

 
Bug21/10/2022/08/22Closed3Crystal70.06High2ResolvedSystem
DSY-20701SynService Suite- Cannot Email Crystal Reports when TLS 1.0 is disabledWhen disabling TLS 1.0, and running reports from SynWeb, the following error is received:
Report Connection failed - please check your Config File values [Report UserName] and [Report Password] Failed to apply log in info for main Crystal Report
at Synergetic.Manager.ReportManager.SetDBLogonForReport(SynCrystalReportDocument aReportDoc, String serverName, String username, String password, String dbNameMain, String dbNameFinance, String dbNameMedia)
at Synergetic.Manager.ReportManager.SetConnectionInfo(SynCrystalReportDocument aReportDoc, String username, String password, Boolean useReportServer)
at Synergetic.Manager.ReportManager.DisplayReportCrystal(SynCrystalReportModel m)

 

With stack trace:
at Synergetic.Manager.ReportManager.DisplayReportCrystal(SynCrystalReportModel m)
at Synergetic.SynWeb.Web.ReportCriteriaPage.DisplayReportCrystal(String repName, String repType, String repELType)
at DevExpress.Web.ASPxEditors.ASPxButton.OnClick(EventArgs e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

 
Bug21/10/2022/08/22Closed3SynService70.06High2ResolvedSystem
DSY-20701SynService Suite- Cannot Email Crystal Reports when TLS 1.0 is disabledWhen disabling TLS 1.0, and running reports from SynWeb, the following error is received:
Report Connection failed - please check your Config File values [Report UserName] and [Report Password] Failed to apply log in info for main Crystal Report
at Synergetic.Manager.ReportManager.SetDBLogonForReport(SynCrystalReportDocument aReportDoc, String serverName, String username, String password, String dbNameMain, String dbNameFinance, String dbNameMedia)
at Synergetic.Manager.ReportManager.SetConnectionInfo(SynCrystalReportDocument aReportDoc, String username, String password, Boolean useReportServer)
at Synergetic.Manager.ReportManager.DisplayReportCrystal(SynCrystalReportModel m)

 

With stack trace:
at Synergetic.Manager.ReportManager.DisplayReportCrystal(SynCrystalReportModel m)
at Synergetic.SynWeb.Web.ReportCriteriaPage.DisplayReportCrystal(String repName, String repType, String repELType)
at DevExpress.Web.ASPxEditors.ASPxButton.OnClick(EventArgs e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

 
Bug21/10/2022/08/22Closed3SynServiceCryst70.06High2ResolvedSystem
DSY-20706Edval Timetable Import TimeoutWhen importing the Timetable via Edval through SynAPI the process is taking a long time and is timing out.Bug21/10/2022/01/21Closed3SynAPI69.0170.07Medium3ResolvedTimetable Integration
DSY-20707Absence event maint - notification is showing as sent but status shows as erroredAbsence notifications maint notification is showing as sent but status still shows as errorredBug21/10/2016/11/22Confirmed2SynMain69.53High2Attendances
DSY-20709Occupational Address fields blocked by Address Validation drop downWhen Address Validation is disabled for use in the Community Portal and a user attempts to modify their occupation address details in My Details, the address validation drop down remains and is blocking address lines 1 and 2.

A user may be able to select the field if they precisely select it, however it is not a good experience and makes it difficult to read what was written.
Bug21/10/2009/12/20Closed3SynComPort70.0570.08High2ResolvedMy Details
DSY-20710Unable to remove employee from pay - division by zero errorBug21/10/2022/08/22Closed3SynMain70.0670.07High2ResolvedPayroll
DSY-20711Change Alignment of Consent box in excursionsPlease speak to support for further information

With multiple consents in the additional consents area, the actual tick box aligns with the bottom of the sentence rather than the top
Can we change this to the tickbox is aligned with the top sentence of the consent? I have attached a picture of the issue
Thanks
Bug21/10/2016/11/20Closed3SynComPort69.5470.07Low4Resolved
DSY-20683Error when selecting Current Job Position in the Staff Search ScreenWhen selecting an option in Staff > Staff Search Screen > Current Job Position, a conversion error is displayedBug20/10/2016/11/22Confirmed2SynMain70.05High2Other / Miscellaneous
DSY-20684LookupCommunicationsExtra slow performanceCLients with an unusually high amount of Communication data would incur performance issues when LookupCommunicationsExtra is run.Bug20/10/2016/11/20Closed3SynWeb69.5470.07High2ResolvedCommunications
DSY-20675SynAPI - Checksum ErrorWhen calling a SynAPI web method randomly returns a Checksum error. The underlying stored procedure hasn't changed so the checksum error is incorrect.

 

 
Bug19/10/2019/11/20Closed3SynAPI69.0170.07Medium3ResolvedSystem
DSY-20673Medical Test records being Deleted from the Test tab when an invalid medical condition is deleted on the conditon tabMedical - Test Tab Data being Deleted at the same time that it is insertedBug16/10/2022/08/22Closed3SynMain70.0569.55High2ResolvedStudent Medical Maintenance
DSY-20673Medical Test records being Deleted from the Test tab when an invalid medical condition is deleted on the conditon tabMedical - Test Tab Data being Deleted at the same time that it is insertedBug16/10/2022/08/22Closed3SynMain70.0570.07High2ResolvedStudent Medical Maintenance
DSY-20669Cannot post to a specific GL - "You may not post a blank tax code to G/L"Unable to post a Debtor Charges Entry to a specific GL that is a tax-free GL.

The error reads:

Unable to Execute data Object

ssqlTransactionUpdate:-

You may not post a blank tax code to G/L:

When you click the 'OK' button the Tax Code in the allocation disappears. 

Please find Video attached
Bug15/10/2016/11/22Confirmed2SynMain69.53High2Debtors
DSY-20670Incorrect Over Budget message displayed to usersUsers who are not authorised to GL code, when clicking "Authorise/Print" in *Purchase Order Module* will receive an "OVER BUDGET" message 

 

 

!image-2020-10-15-13-27-45-861.png!
Bug15/10/2016/11/22Ready for Development2SynMain69.52High2General Ledger
DSY-20662Pastoral care reports Not returning values - zSynergetic_EXXXX_Live_crystal_finance missingzSynergetic_EXXXX_Live_crystal_finance missing from group/user security upon new tenant provisioningBug14/10/2004/10/21Closed3SynDB69.3870.14High2ResolvedStudent Pastoral Care
DSY-20665MEDINCPPS Not Displaying any Information on first runWhen running MEDINCPPS. If you press "View" after opening the UI no details are returned for the report however if you press "Clear All" and then press "View" again the report will then return the required details.Bug14/10/2014/11/22Confirmed2Crystal69.38High2Other / Miscellaneous
DSY-20666Power BI: Student Medical dashboard gets duplicate dataThe student medical dashboard stored procedure gets duplicate student data making the query payload excessively large.Bug14/10/2027/10/20Closed3PowerBI70.0170.07Low4Resolved
DSY-20659Power BI: HR Staff dashboard uses home email rather than default emailHR Staff dashboard uses the home email instead of the default emailBug14/10/2019/11/20Closed3PowerBI70.0670.08Low4Resolved
DSY-20662Pastoral care reports Not returning values - zSynergetic_EXXXX_Live_crystal_finance missingzSynergetic_EXXXX_Live_crystal_finance missing from group/user security upon new tenant provisioningBug14/10/2004/10/21Closed3Data69.3870.14High2ResolvedStudent Pastoral Care
DSY-20654SynWeb - STUMEDEXCURSUM_SSRS - not enabled in SynwebSTUMEDEXCURSUM_SSRS - Issue - Report parameter is read onlyBug13/10/2016/11/20Closed3SSRS70.06.0270.07Critical1Resolved
DSY-20655Annual salary not updated after changes made on pay ratesThe Annual salary field in the salary tab in payroll maintenance is not automatically being updated when the pay rates have changed.

It updates automatically however if pay lines are changed for individual employees.
Bug13/10/2004/11/22Confirmed270.06Medium3Payroll
DSY-20646Markbook results are not showing in tabbed mode Markbook results are not shown on a separate tab in both Standard and Flex view.

Expected behaviour:

CommunityPortal|Students|Results|Markbook|DisplayMode config key is set to 3. Markbook results are displayed on a separate tab.

Actual behaviour:

CommunityPortal|Students|Results|Markbook|DisplayMode config key is set to 3. Markbook results are blank in both standard and flex skin.

 Workaround: Markbook results are shown when CommunityPortal|Students|Results|Markbook|DisplayMode is set to 1,2 and 4

 

 

 
Bug12/10/2016/11/22Confirmed269.52Medium3Other / Miscellaneous
DSY-20643Client Number (AGEID) incorrect in SES Export from CEO TabWhen running SES export from the ceo Tab it picks up school code from School Settings Maintenance (ie E1000).This causes the export to produce  an 'E1000 is not a valid integer value' Error
 
When running from SES export tab it picks up school code from Dest Client Number in Configuration File Maintenance which is a different location
Bug09/10/2022/08/22Closed3SynMain69.5470.07High2Resolved
DSY-20644Title and Gender Prompt and Warning not functioning as expected in Person Creation WizardsWhen creating a new community member the Wizard functionality is to:
* auto-set Gender based on Title,
** (Mr, Master) to Gender: (Male)
** (Mrs, Miss, Ms) to Gender: (Female)

 
* In all Create Person Wizards on each 'Create New Community Member' form, warn on 'Next button' click of any potential mis-match between Title: \{Mr, Master, Mrs, Miss, Ms} and Gender: \{Male, Female}.
** Warning only
** The "mis-match"  may then be saved
** Mis-matches are only:
*** (Mr, Master) is Female
*** (Mrs, Ms, Miss) is Male
** An "Other" gender is not a mis-match with any title.
Bug09/10/2022/08/22Closed3SynMain69.5470.07Medium3Resolved
DSY-20627User with read only permissions on Configuration File Maintenance are still able to change config keys If a user have Select (read only) permission only on SYS||ConfigFileMaint, from Group User Security Maintenance, they will still be allowed to make changes in Configuration File Maintenance.

 
Bug07/10/2022/08/22Closed3SynMain69.54Medium3Rejected
DSY-20618Onlineformbuilder empty box at top of page prevents form submissionOnlineformbuilder empty box at top of page prevents form submission Bug05/10/2024/05/22Confirmed2SynOnline69.53High2Future/Enquiry XML Import and Approval
DSY-20609PROD - E1147 - Issue with Charge reduction Report-Duplicate charge on reportThis Report: CEOVIC_F10_A  is showing the duplicate transactions for the debtor ID-109960.Bug02/10/2006/09/22Closed369.38Low4Declined
DSY-20611Online forms Autofill not rendering correctly causing failed payments error messageOnline forms Autofill not rendering correctly causing failed payments error message

Workaround:
Manually populate information
Bug02/10/2021/01/21Closed3SynOnline70.05High2ResolvedFuture/Enquiry XML Import and Approval
DSY-20613Error : Debtor:Cash Receipt Entrycause - after major upgrade, trigger selects an empty bank (empty string) resulting in no Cash Receipt postings to proceed.

this is from the finance receipt trigger.
will not allow for receipts but can still close/abandon debtor cash receipts.

Bug02/10/2016/11/22Confirmed270.05High2Debtors
DSY-20600Lookup Table ErrorPost upgrade to v70 we are unable to open/modify luYearLevel and get the following error:
Unable to open data object dsetTable:-
Invalid object name 'string_split'.
Bug01/10/2022/08/22Closed3SynDB70.05High2ResolvedSystem
DSY-20605Excursion consent showing error page for Future StudentsObject reference not set to an instance of an object error is displayed when a future parent clicks on the Next Step button on Excursions pageBug01/10/2005/11/20Closed3SynComPort69.5470.07High2ResolvedExcursion Management
DSY-20581Update version numbering in Form BuilderWhen in Form Builder and a user selects the Application Settings, the popup that appears is displaying Version: 0.9 (BETA).  This should be reflecting the actual version of the product.Bug29/09/2006/10/20Closed3SynOnline69.0170.07Low4Resolved
DSY-20582If staff has multiple Job Positions assigned, removing one of the Job Positions does not remove the staff from the Security Group.If staff has multiple Job Positions assigned, removing one of the Job Positions does not remove the staff from the group in User/Group Security.

This refers to Job Position in User Group Security Maintenance

 

 
Bug29/09/2022/11/22Done3SynMain69.5370.20Medium3ResolvedOther / Miscellaneous
DSY-20570Cannot view Crystal Reports when TLS 1.0 is disabledWhen disabling TLS 1.0, and running reports from SynWeb, the following error is received:
Report Connection failed - please check your Config File values [Report UserName] and [Report Password] Failed to apply log in info for main Crystal Report
at Synergetic.Manager.ReportManager.SetDBLogonForReport(SynCrystalReportDocument aReportDoc, String serverName, String username, String password, String dbNameMain, String dbNameFinance, String dbNameMedia)
at Synergetic.Manager.ReportManager.SetConnectionInfo(SynCrystalReportDocument aReportDoc, String username, String password, Boolean useReportServer)
at Synergetic.Manager.ReportManager.DisplayReportCrystal(SynCrystalReportModel m)

 

With stack trace:
at Synergetic.Manager.ReportManager.DisplayReportCrystal(SynCrystalReportModel m)
at Synergetic.SynWeb.Web.ReportCriteriaPage.DisplayReportCrystal(String repName, String repType, String repELType)
at DevExpress.Web.ASPxEditors.ASPxButton.OnClick(EventArgs e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

 
Bug28/09/2022/08/22Closed3Crystal70.0670.07High2ResolvedSystem
DSY-20570Cannot view Crystal Reports when TLS 1.0 is disabledWhen disabling TLS 1.0, and running reports from SynWeb, the following error is received:
Report Connection failed - please check your Config File values [Report UserName] and [Report Password] Failed to apply log in info for main Crystal Report
at Synergetic.Manager.ReportManager.SetDBLogonForReport(SynCrystalReportDocument aReportDoc, String serverName, String username, String password, String dbNameMain, String dbNameFinance, String dbNameMedia)
at Synergetic.Manager.ReportManager.SetConnectionInfo(SynCrystalReportDocument aReportDoc, String username, String password, Boolean useReportServer)
at Synergetic.Manager.ReportManager.DisplayReportCrystal(SynCrystalReportModel m)

 

With stack trace:
at Synergetic.Manager.ReportManager.DisplayReportCrystal(SynCrystalReportModel m)
at Synergetic.SynWeb.Web.ReportCriteriaPage.DisplayReportCrystal(String repName, String repType, String repELType)
at DevExpress.Web.ASPxEditors.ASPxButton.OnClick(EventArgs e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

 
Bug28/09/2022/08/22Closed3SynWeb70.0670.07High2ResolvedSystem
DSY-20573Inactive awards incorrectly appearing as selectable{color:#172b4d}1. When creating a new entry in Synweb > Student Maintenance > Awards bar, inactive awards from luAward are also listed.{color}
{color:#172b4d}2. When editing an existing entry in Synweb > Student Maintenance > Awards bar, all awards are listed, regardless what classification was selected for the existing award to be updated.{color} 
Bug28/09/2003/09/21Closed3SynWeb70.0570.13High2ResolvedStudent Maint
DSY-20578Fix (4) specific Medical Reports (SSRS) for SynWebMEDINCD_SSRS
MEDINCF_SSRS
MEDINCP_SSRS
MEDINCT_SSRS
STUMEDINC_SSRS

 

Will be separate

STUMEDEXCURSUM_SSRS
Bug28/09/2019/08/21Closed3SSRS70.0170.06Medium3Resolved
DSY-20578Fix (4) specific Medical Reports (SSRS) for SynWebMEDINCD_SSRS
MEDINCF_SSRS
MEDINCP_SSRS
MEDINCT_SSRS
STUMEDINC_SSRS

 

Will be separate

STUMEDEXCURSUM_SSRS
Bug28/09/2019/08/21Closed3SSRS70.0170.07Medium3Resolved
DSY-20558Power BI: Budget analysis and financial reporting dashboard do not use SynergyMeaningThe budget analysis and financial reporting dashboard do not use the synergy meaning from the luGeneralLedgerClassification properly resulting in some accounts being incorrectly classified.Bug25/09/2031/08/22Done3PowerBI69.5270.08Low4Resolved
DSY-20563Launching Community for Emergency Contact1 in Student Maintenance display Emergency Contact1 information of first student in the grid In SynWeb > Student > Student Maintenance > Emergency bar, launching Community Maintenance for Emergency Contact1 will display first student's Emergency Contact1 details, if there are more than one student in the student selector grid then the focus remains on the first student.

 
Bug25/09/2016/11/22Confirmed2SynWeb69.54Medium3Student Maint
DSY-20552PTIBOOKINGS Report no results when select 'Interview Exists' - 'No'  PTIBOOKINGS report has an option to select 'Interview Exists' - 'Yes' or 'No' in the report selection screen.

However when we run the report with 'Interview Exists' - 'No' for a particular PTI Cycle Code it does not return any results.

We only can get results with 'Interview Exists' - 'No' if we only do not select a PTI Cycle Code. It basically return anyone who do not have a booking for that file year file semester and file type for any PTI Cycle Code.

There seems to be issue with the vStudentPTInterviews view which this report is using.
Bug23/09/2014/11/22Confirmed2Crystal69.38High2Reports (Crystal/SSRS)
DSY-20518"Form Not Found" Error when attempting to view published Online FormWhen attempting to view a published form, the following error message is displayed: Form Not FoundBug21/09/2022/09/20Closed3SynOnline69.40Critical1Not Required
DSY-20491STATS DESE attendance days incorrect where multicampus linked to same year levelFor Synergetic instances with the same Year Level(s) at multiple Campuses, the STATS attendance data is being calculated incorrectly.Bug18/09/2031/03/21Closed3SynMain69.2869.55High2ResolvedStudent Import and Export of data
DSY-20491STATS DESE attendance days incorrect where multicampus linked to same year levelFor Synergetic instances with the same Year Level(s) at multiple Campuses, the STATS attendance data is being calculated incorrectly.Bug18/09/2031/03/21Closed3SynMain69.2870.06High2ResolvedStudent Import and Export of data
DSY-20495Power BI: HR Dashboard linked to staff job position start dateThe filtering is currently on staff job position start date. It should be staff start dateBug18/09/2008/10/20Closed3PowerBI69.4270.07Low4Resolved
DSY-20499Room changes in Daily org not updating in synergetic for Relief TeachersRoom changes in Daily org file are not reflected in Synergetic after sync

Currently the sync supports room edits with room replacements and room edits with period replacements. The import does not sync when there's a room replacement with period replacements.
Bug18/09/2014/11/22Confirmed269.53High2Other / Miscellaneous
DSY-20504 Issue with prior results logic in vStudentAssessmentResultsCurriculum vStudentAssessmentResultsCurriculum was modified to only display the  most recent prior result in the last twelve months

Some reports using this view requires to display results from 12 months ago
Bug18/09/2022/09/20Closed3Crystal69.38High2Not Required
DSY-20504 Issue with prior results logic in vStudentAssessmentResultsCurriculum vStudentAssessmentResultsCurriculum was modified to only display the  most recent prior result in the last twelve months

Some reports using this view requires to display results from 12 months ago
Bug18/09/2022/09/20Closed3Escalated69.38High2Not Required
DSY-20426Crystal report, STULABS-Student labels 2x8 generates an error message when filter by class code. Crystal report, STULABS-Student labels 2x8 generates an error message when filter by class code.

!screenshot-1.png|thumbnail!
Bug14/09/2016/11/22Confirmed269.52Medium3Reports (Crystal/SSRS)
DSY-20419Community Portal Custom Pages Login URLWorking with a custom page in Syncomm. When the session times out, we end up at login.aspx, but the redirect isn't using a relative path to the root. So I ended up at:
[https://syncomm.alsiraat.vic.edu.au/Site/Pages/Login.aspx?ReturnUrl=%2fSite%2fPages%2fCustomSchoolInterviewListing.aspx]
What we probably should've ended up on was
[https://syncomm.alsiraat.vic.edu.au/Login.aspx?ReturnUrl=%2fSite%2fPages%2fCustomSchoolInterviewListing.aspx]

I can get it to behave by putting our custom page in the top folder and modifying the address in WebItem. It'll get nuked in the next upgrade, so we'll have to manage it till then.


 folder path - C:\inetpub\wwwroot\SynergeticCommunityPortal
Bug11/09/2006/10/20Closed3SynComPort69.4070.07High2ResolvedSystem
DSY-20420Performance of Medical Reports STUMEDICALFORM and STUMEDICALDEFAULTSFORMTwo Medical reports timeout when running against medium to large numbers of students

STUMEDICALFORM
STUMEDICALDEFAULTSFORM

 

 
Bug11/09/2022/08/22Closed3Crystal69.3870.07High2Resolved
DSY-20401Incorrect constituencies being assigned to Students that are their own contactIf a Future Student is their self contact (SC1), unticking the "Parent" flag from the Contacts tab retains the constituencies of @PF (Future Parent) & @SFOC (Future Student Other Contact).  These constituencies when double mouse clicked, refer back to its own Future Student record.

Unless the Student is actually the parent (@PF) or the spouse of a future parent and the primary flag checked (@SFOC) of a differing Future Student, then these constituencies should not be assigned.
Bug10/09/2004/02/21Closed3SynMain69.5270.09Medium3ResolvedFuture Student Maint
DSY-20401Incorrect constituencies being assigned to Students that are their own contactIf a Future Student is their self contact (SC1), unticking the "Parent" flag from the Contacts tab retains the constituencies of @PF (Future Parent) & @SFOC (Future Student Other Contact).  These constituencies when double mouse clicked, refer back to its own Future Student record.

Unless the Student is actually the parent (@PF) or the spouse of a future parent and the primary flag checked (@SFOC) of a differing Future Student, then these constituencies should not be assigned.
Bug10/09/2004/02/21Closed3SynMain69.5270.10Medium3ResolvedFuture Student Maint
DSY-20404Access violation 0097259F- Creditor EmailWhen attempting EFT Creditor Notification Processing, get Access Violation when attempting to email.Bug10/09/2028/01/21Closed3SynMain70.0470.04Critical1ResolvedCreditors
DSY-20404Access violation 0097259F- Creditor EmailWhen attempting EFT Creditor Notification Processing, get Access Violation when attempting to email.Bug10/09/2028/01/21Closed3SynMain70.0470.05Critical1ResolvedCreditors
DSY-20405HeaderDescription in Purchase Order truncatedWhen printing/faxing the Purchase Order, it truncates the HeaderDescription to 1 character.Bug10/09/2014/11/22Confirmed2Crystal69.52Medium3Creditors
DSY-20387The Department Authoriser is unable to authorise the PO via Authorisation Tab.The Department Authoriser is unable to authorise the PO via Authorisation Tab.

At the moment, this can be authorised via click "Authorise/Email" button.
The above two functionality should have the same functionality to authorise the PO.
Bug09/09/2022/08/22Confirmed2SynMain69.01Medium3Purchase Orders
DSY-20389Can erroneously manually duplicate a MyDetails confirmationSummary of Bug

Via SynMain and SynWeb student administrators can duplicate a community member's 'My Detail' confirmation on a date for which it is already confirmed.

Detail

A confirmation (entry in MyDetailsConfirmation) should not be able to exist more than once for the same ConfirmedDate ('DD-MM-YYYY' do not consider the time when looking for duplication).  Key for duplication is:
* ID
* ConfirmationFlagID
* ConfirmedDate

Therefore, a User should not be able to manually enter a duplicate confirmation via SynMain or SynWeb.  If they attempt to, they should receive the error

!image-2020-09-09-15-16-12-412.png|thumbnail!

Note:

Such error messages are to be logged.
Bug09/09/2027/11/20Closed3SynWeb69.3870.07Medium3Resolved
DSY-20386Incorrect absence reason may be selectedIf multiple Student Attendance/Departure Terminals (SADT) exist on premise and luAbsenceEventsTerminalReasonDefinition contains codes at least 2 codes for separate terminals.  If the Descriptions match, the incorrect code may be utliised.

For example:

*Have only shown minimal information for ease of understanding

luAbsenceEventsTerminalDefinition contains at least 2 codes
# Terminal1 
# Terminal2

luAbsenceEventsTerminalReasonDefinition contains at least 2 records 

Code | Description | AvailableTerminals | AbsenceReasonCode

*Late1* | Sport | Terminal1 | BBALL

Late2 | Sport | Terminal2 | CRICKET

It does not matter which terminal the student signs in to, both would select the *Late1* code

 

Workaround:

Ensure the luAbsenceEventsTerminalReasonDefinition.Description is unique, e.g. 

Late1 | Sport - Terminal1 | Terminal1 | BBALL

Late2 | Sport - Terminal2 | Terminal2 | CRICKET
Bug08/09/2014/11/22Closed3SynTerminal69.01Medium3ResolvedAttendances
DSY-20383STUMEDINC Crystal report mis alignment on fields STUMEDINC Crystal report does not seem to be resizing in response to the number of lines that are being used in Medical Maintenance>Incident.

It runs over section break lines and into the next section.
Bug07/09/2022/08/22Confirmed2Crystal69.38Medium3Student Medical Maintenance
DSY-20370Remove ansi-warning setting from spdDebtorReceipts and sptReceiptsDebtorTransactionsAlso FutureStudents_iutrBug04/09/2009/09/20Closed369.42Medium3Rejected / Cancelled
DSY-20372 Bulk Add Classes does not link to File TypeIn student maintenance Classes Tab cannot Bulk add classes to multiple file types by having Filetype selector field blank

Also if File Type field is blank then adding classes to a student generates orphaned classes linked to a student

 
Bug04/09/2026/09/22Done3SynMain69.3870.19Medium3ResolvedSubject Classes
DSY-20358PO supplies total amount incorrect when a PO has different line orders that Quantity is entered as fractions for different G/L codes the total amount in Ordered Tab is calculating correctly, whereas when receiving items through Creditors Invoice entry the Supplied Tab shows the Total amount incorrectly.

 
Bug03/09/2016/11/22Confirmed2SynMain69.48Medium3Purchase Orders
DSY-20363Email Template fontEmail Template font is displaying Times New Roman.

Change the font and save it, when emailing with this template or edit the same template it displays Times New Roman.

 
Bug03/09/2016/11/22Confirmed2SynMain69.52Medium3Other / Miscellaneous
DSY-20351Onlineformbuilder populating Visasubclass table in Future students when 'Not selected' is present in the lookupOnlineformbuilder populating Visasubclass table in Future students when 'Not selected' is presentBug02/09/2028/10/22Closed3SynOnline70.0470.11High2ResolvedFuture/Enquiry XML Import and Approval
DSY-20333Some current Students not appearing in view "vStudentContactsCurrentPastFutureCombined"Some current students may not appear in the view, if they have left the school and returned.Bug28/08/2014/11/22Confirmed269.52Medium3Other / Miscellaneous
DSY-20311Run Report not working on PTI tile in SynWebPlease speak to support for further assistance

Hi - In SynWeb, on the Parent Teacher Interviews tile how can we set the report to PTISTUSEN when click on the Run report button.

Regards
Rita
Bug26/08/2014/11/22Closed3SynWeb69.3870.04Medium3ResolvedCommunity
DSY-20304Future students appearing in portal If a future parent has the Portal Approval  set to "NO" under the Relations tab. The future students will still appear under the MyDetails tab in Community Portal.

 
Bug25/08/2016/11/22Confirmed2Web70.01High2My Details
DSY-20305Incorrect number shown in Action CentreIn action centre, the summary side is sometimes including tasks which have been actioned.  This is related to the the completion code being changed in the lookup table.

A fix for this has been done for the LHS (master), but not the RHS (summary).

 
Bug25/08/2022/08/22Closed3SynDB69.5270.05Medium3ResolvedSystem
DSY-20310Getting error message when opening luRelationship and luYearLevel. There are no data in these tableDatabase migration or upgrade is not setting compatibility level to 130(SQL 2016)

This causes the attached error.

Getting error message when opening luRelationship and luYearLevel. There are no data in these table
Bug25/08/2026/08/20Closed3SQLServer70.02High2Not Required
DSY-20297Debtor Statement sending issueOn Monday of this week we had an upgrade from v69 to v70 (Build: 70.3.1.211317)

Since then, whenever we are trying to send statements we are prompted with this error message;
Unable to open data object dsetDebtorStatementControl:-
String or binary data would be truncated.
(See attached screenshot)

This happens when tested on other computers, and also when tested with other statements.

When we hit OK we are presented with the usual email window. However, all of the pre-filled text is all missing and we are concerned at what debtors will see if we try and send it.
(See attached screenshot)

Thank you for your assistance!
Matt Bonner
Bug23/08/2030/04/21Closed370.0270.05Medium3Resolved
DSY-20297Debtor Statement sending issueOn Monday of this week we had an upgrade from v69 to v70 (Build: 70.3.1.211317)

Since then, whenever we are trying to send statements we are prompted with this error message;
Unable to open data object dsetDebtorStatementControl:-
String or binary data would be truncated.
(See attached screenshot)

This happens when tested on other computers, and also when tested with other statements.

When we hit OK we are presented with the usual email window. However, all of the pre-filled text is all missing and we are concerned at what debtors will see if we try and send it.
(See attached screenshot)

Thank you for your assistance!
Matt Bonner
Bug23/08/2030/04/21Closed370.0270.07Medium3Resolved
DSY-20296Email addresses not being deleted from email listWhen manually editing the Recipient List generated from a grid -> email record process, if a new person is manually added to the list, then deleted again during the same instance of the Recipient list window being open, that person's record will initially disappear from the grid but will not actually be deleted.

If the user closes and then re-opens the Edit Recipient List screen, the person who was intended to be deleted is still in the list.

 

Workaround: If needing to delete a person again straight after they were manually added in the screen, close the Recipient List screen first and re-open the screen prior to using the delete option for that person. 
Bug22/08/2022/08/22Done3SynMain68.4570.17Critical1Resolved
DSY-20289Student Census Reference Period DaysWhen running STUCENS3 report in Summary mode, the page titled "Student Census Reference Period Day" is not displaying the correct 20 day Reference Period columns.

Note the actual STUCENS3 output when in 'Data for Government Submission' Mode is correct.  ie Only the report appears to be incorrect.
Bug21/08/2007/11/22Closed3SynMain69.52Medium3DeclinedStudent Import and Export of data
DSY-20294Email Sent from SysEmail page/process truncating emailsEmail Sent from SysEmail page/process truncating emailsBug21/08/2009/09/20Closed3SynWeb69.4570.05Blocker0Resolved
DSY-20294Email Sent from SysEmail page/process truncating emailsEmail Sent from SysEmail page/process truncating emailsBug21/08/2009/09/20Closed3Web69.4570.05Blocker0Resolved
DSY-20282Running Automatic tuition what if errorWhen running the Automatic tuition for a specific year level the Fee code "TFOSJ-C19" applies correctly to full fee-paying students, When running it for all year levels the amount is calculated wrongly.

 
Bug20/08/2016/11/22Confirmed269.33Medium3Debtors
DSY-20254Locket information is not rollover to next year for new studentsRollover to next year does not bring the locker information for the new students started this year.Bug19/08/2016/11/22Confirmed2SynMain69.52Medium3Other / Miscellaneous
DSY-20277Online form builder confirmation email using code field instead of description field for Year of EntryIn the online applications portal, the confirmation email sent to prospective parents is sent for each future student, and includes the the enrol year, as submitted on the application form.

-the enrol year as selected on the input form, automatically gets converted to a datetime.


So if a family is trying to submit a form today for their child to start in term 4 2020, this is the first line of the confirmation email:
This email serves to confirm that you have submitted an application for enrolment at College for John Smith, year level 30 for 1/01/2020 12:00:00 AM.

Bug19/08/2027/07/21Closed3Web70.01Medium3Resolved
DSY-20242PAYEXPGL report included paylines that have an end datePAYEXPGL report not considering pay code stop dates from employees who receive a different award and instead of termination it was a stop date.
report script is as below and example ID is 36786 -
{code:sql}
SELECT "vPayrollEmpAnnSalWithSuperPct"."EmployeeSurname", "vPayrollEmpAnnSalWithSuperPct"."EmployeePreferred", "vPayrollEmpAnnSalWithSuperPct"."ID", "vPayrollEmpAnnSalWithSuperPct"."GLCode", "vPayrollEmpAnnSalWithSuperPct"."PayGrossAnnual", "vPayrollEmpAnnSalWithSuperPct"."PayFactor", "vPayrollEmpAnnSalWithSuperPct"."EmployerSuperPercent", "vPayrollEmpAnnSalWithSuperPct"."EmployeeSuperPercent"
FROM "Synergetic_AUQLD_IMMANUEL_PRD"."finance"."vPayrollEmpAnnSalWithSuperPct" "vPayrollEmpAnnSalWithSuperPct"


WHERE PayrollYear = 2021 AND TerminatedFlag = 0
{code}
Bug18/08/2016/11/22Confirmed2Crystal69.48High2Payroll Employee Maint
DSY-20242PAYEXPGL report included paylines that have an end datePAYEXPGL report not considering pay code stop dates from employees who receive a different award and instead of termination it was a stop date.
report script is as below and example ID is 36786 -
{code:sql}
SELECT "vPayrollEmpAnnSalWithSuperPct"."EmployeeSurname", "vPayrollEmpAnnSalWithSuperPct"."EmployeePreferred", "vPayrollEmpAnnSalWithSuperPct"."ID", "vPayrollEmpAnnSalWithSuperPct"."GLCode", "vPayrollEmpAnnSalWithSuperPct"."PayGrossAnnual", "vPayrollEmpAnnSalWithSuperPct"."PayFactor", "vPayrollEmpAnnSalWithSuperPct"."EmployerSuperPercent", "vPayrollEmpAnnSalWithSuperPct"."EmployeeSuperPercent"
FROM "Synergetic_AUQLD_IMMANUEL_PRD"."finance"."vPayrollEmpAnnSalWithSuperPct" "vPayrollEmpAnnSalWithSuperPct"


WHERE PayrollYear = 2021 AND TerminatedFlag = 0
{code}
Bug18/08/2016/11/22Confirmed2SynMain69.48High2Payroll Employee Maint
DSY-20198Synergetic Crystal report "STUSUMMPRIORYEAR' fails to runWhen selecting boarder Type in the optional selections the report fails to runBug14/08/2014/11/22Confirmed269.52High2Reports (Crystal/SSRS)
DSY-20188SynWeb does not use same email address for PO and SynMainSynweb and SynMain follow a different workflow when emailing suppliers / creditors.

 

When sending the order from SynWeb Purchase Orders maint it does not warrant the 'Purchase Order Email Address' setting in Creditor Maint > Account Tab.

Tested from SynMain and it works as expected and warrants the setting.
Bug13/08/2024/05/22Confirmed2SynWeb69.52Medium3Purchase Orders
DSY-20175STUCONTLCLASS displaying the duplicate debtorSTUCONTLCLASS is displaying the same debtor many times

The StuContlClass report is displaying the same debtor multiple times when the Debtor check box is ticked in the Report search criteria.
Bug12/08/2028/11/22Done3Crystal69.5270.20Critical1ResolvedDebtors
DSY-20180 PTI Dashboard Student surname duplicates after Surname changeIf you update a surname of a student, then in PTI dashboard this surname will appear twice.

If you change the surname back to the original then the surname will not duplicate.

 
Bug12/08/2016/11/22Confirmed2SynWeb69.52Medium3Other / Miscellaneous
DSY-20146STUCENS3 Count of Included Visa students in Submission should Match Count in Detail and Summary SectionThe count of Visa students included in the STUCENS 3 Submission data should match the count of Included Visa students in the Detail and Summary Crystal Reports.Bug11/08/2022/08/22Closed3Crystal70.01High2Resolved
DSY-20147Issue with PTI reportBug11/08/2013/05/22Closed370.02Medium3Resolved
DSY-20149Pastoral Care not sending email when default contact is displaying with 'undefined' descriptionWhen creating a new Pastoral Care record, the description of the contact is showing 'undefined' if they were auto-added and this is preventing the email from being sent. 

 
Bug11/08/2029/11/20Closed3SynWeb69.5270.08Medium3ResolvedStudent Pastoral Care
DSY-20165PROD - CEOVIC_F09 Crystal report missing a name from the reportWhen running the CEOVIC_F09 report where it says "Families and Students Left Prior to Census" it says 1 Family in total & 3 Students in total which is correct.

When you drill into the report it lists the family name and it lists 2 students against that family (attached) which is correct but it does not list the other student who has left prior to census that has the family that still have two other children going to the school. The child in question did leave before census.

The crystal report is missing the name of the 3 child from the other family.
Bug11/08/2004/11/22Closed3Crystal69.52High2DeclinedCEO - Victoria
DSY-20141Synweb Results maint 'Read only' formula changes to read/write after hiding (not show on screen) Issue is that the Readonly for Synweb changes to WRITEAccess when you hide one of the Subject assessment areas.

When we untick the 'show on the report' field it ceases to be read only, it can be edited, and saved in synweb, and saved to the database.
(It does change the column from 'read only' in the results grid in Synmain. )

Work around is to make the summarise to sequence read only Subject Assessment Area to also be Force Read Only






Bug10/08/2001/09/22Closed3SynWeb70.0170.13High2Resolved
DSY-20144Running STUCENS3 2020 patch doesn't create/update crspStudentCensusReferencePeriodDaysFor clients on v69.29 or prior, crspStudentCensusReferencePeriodDays doesn't exist in database if they didn't run the 2018 or 2019 STUCENS3 patches.

Checking the script in the 2020 patch, there is no reference to 
crspStudentCensusReferencePeriodDays.
 
Bug10/08/2012/08/20Closed3SynMain69.52Critical1Resolved
DSY-20138Ansi warning error when trying to add or delete a sub-visa recordAnsi warning error when trying to delete a citizenship or add a visa subclass in Current Student Maintenance > International tab.Bug09/08/2021/09/20Closed369.5369.54Medium3Resolved
DSY-20131PersonPicture Head endpoint does not show the current markerBug07/08/2010/08/20Closed3SynAPI70.02Medium3Done / Complete
DSY-20117Power BI: HR dashboard fails when there are no job position start datesThe dashboard uses the job position start date to calculate a date range. If there are no values in this field the dashboard failsBug06/08/2027/08/20Closed3PowerBI70.0270.05Medium3Resolved
DSY-20095NZ- MOE - DEX Attendance Reporting To Respect the Config Key - ShowClassesWithNoStaffFlag NZ- MOE - DEX Attendance Reporting To Respect Config Key - ShowClassesWithNoStaffFlag

For Classes with no
* Timetabled Staff and
* Attendances|ShowClassesWithNoStaffFlag = False, or Blank

such Classes will not be included in the NZ MOE Dex Attendance Register.

 

_(The Case list below is not comprehensive.)_
h2. CASES
----
h3. Case 1

Does a record exist with no Attendance Code
* Yes

Is there Attendance Data for the Student
* No

Is there a Teacher allocated to the Timetabled Class
* Yes

h4. Expected Behaviour
* Status Quo
** Student Included
** Current Warning / Error

 
----
h3. Case 2

Does a record exist with no Attendance Code
* Yes

Is there Attendance Data for the Student
* No

Is there a Teacher allocated to the Timetabled Class
* No

Is the ( Attendances|ShowClassesWithNoStaffFlag ) Config Key set to show Attendance for Classes without a Teacher
* Yes

h4. Expected Behaviour
* New Warning of

{quote}DD/MM/YYYY - [Period Desc] - Timetabled Class with no Staff member assigned - has no Attendance Code
{quote}
----
h3. Case 3

Does a record exist with no Attendance Code
* Yes

Is there Attendance Data for the Student
* No

Is there a Teacher allocated to the Timetabled Class
* No

Is the ( Attendances|ShowClassesWithNoStaffFlag )  Config Key set to show Attendance for Classes without a Teacher
* No

h4. Expected Behaviour
* No Warning / No Error
* Do not load data for students in this Class into CSV / XML payload
Bug04/08/2022/08/22Closed3SynMain69.5369.54Medium3ResolvedStudent Import and Export of data
DSY-20098SynWeb Default Document ClassificationOverriding the Default Document Classification for a particular user is not applying to SynWebBug04/08/2014/11/22Confirmed2Web69.40Low4Other / Miscellaneous
DSY-20077Attachments sent via Development Communications maintenance not displaying in Correspondence TabAttachments sent via Development Communications maintenance not displaying in CommunityMaintenance> Correspondence Tab> Grid. Whilst it is possible to see the attachment in the left hand grid, the 'Attachment' column in the Correspondence grid is not ticked .Bug03/08/2003/08/22Closed3SynMain70.0270.15Medium3ResolvedCommunications Maint
DSY-20077Attachments sent via Development Communications maintenance not displaying in Correspondence TabAttachments sent via Development Communications maintenance not displaying in CommunityMaintenance> Correspondence Tab> Grid. Whilst it is possible to see the attachment in the left hand grid, the 'Attachment' column in the Correspondence grid is not ticked .Bug03/08/2003/08/22Closed3SynMain70.0270.16Medium3ResolvedCommunications Maint
DSY-20068PTI error unable to open data object dSet PTIIf the class description is more than 50 character it will show the following error: String or binary data would be truncated for PTI.

In the dbo.SubectClasses the Description is set to 100 Character. 

 

 
Bug31/07/2021/10/20Closed369.38Medium3DuplicatePTI
DSY-20037Incorrect credit alert displayedReplication steps:

1. Launch Purchase Order maintenance. Click OK to retrieve the list of currently pending orders.
2. The top order in the purchase order selector is automatically selected. Click on the 'New' button in the menu bar of the existing order.
3. Find another creditor that has an alert. Click OK.
4. An information box is displayed showing the alert for the supplier of the existing order.
Bug28/07/2016/11/22Confirmed2SynMain69.52Medium3Purchase Orders
DSY-20029Special characters in business unit codes can stop purchase orders being submittedIf a business units code contains a special character e.g. ampersand (&) a user may be stopped from submitting a purchase order requestBug27/07/2002/07/21Closed3SynWeb69.52High2ResolvedPurchase Orders
DSY-20013Crystal Report Schedule not recognising 'Required' TLS Email settingsCrystal Schedular uses the same email settings as Synergetic Email settings.

The Crystal Schedular does not send emails if TLS is set to 'Required' in Email Settings.

If the Exchange server is set to 'TLS required' then Synergetic Email Settings needs to be set to 'Required'

Email from Synergetic works however the Crystal Schedular fails.

 
Bug24/07/2014/11/22Confirmed2SynServiceCryst69.50Medium3Reports (Crystal/SSRS)
DSY-20015PTI report is not displaying free slots if MainStaffMemberOnlyFlag config key is set to True When PTInterviews|MainStaffMemberOnlyFlag config key is set to True, 'Parent Teacher Interview - Teacher' report (report Code: PTI) is not displaying free slots even if 'Show all session time slot' is ticked. Bug24/07/2016/11/22Confirmed2SynMain69.52Medium3PTI
DSY-20018Message Queue Posting stopped at 'In Progress' statusMulti Tenant Message Queue posting is stuck at 'In Progress' Status

 

 
Bug24/07/2014/11/22Confirmed2SynMain69.38High2Other / Miscellaneous
DSY-20023Object Reference error attempting to open PDF documentWhen attempting to open a document from the Documents page, a user may receive the following error message:
Object reference not set to an instance of an object.
Bug24/07/2009/09/20Closed3SynComPort70.0170.02High2ResolvedSystem
DSY-20023Object Reference error attempting to open PDF documentWhen attempting to open a document from the Documents page, a user may receive the following error message:
Object reference not set to an instance of an object.
Bug24/07/2009/09/20Closed3SynComPort70.0170.03High2ResolvedSystem
DSY-20023Object Reference error attempting to open PDF documentWhen attempting to open a document from the Documents page, a user may receive the following error message:
Object reference not set to an instance of an object.
Bug24/07/2009/09/20Closed3SynComPort70.0170.04High2ResolvedSystem
DSY-20008StaffPersonalRefID not properly provisioned in some related SIF endpoints Changes made:

  A new SIF3RefID added to Staff table and the history table

  The refid for baseobject comes from this new field not communityidentfier

  it should be filled initially by community identifier REfids

  Please check if new staff members have a new refid different from communityidentifiers.

  Changes made to the following version procs :

     TeachingGroup

    TimeTableCell

    TJAS

    PersonPicture

    StaffAssignment

   For above please only check if the StaffPersonalRefID populated correctly

 

    

 

 
Bug23/07/2004/08/20Closed3SynDB70.02Medium3Done / Complete
DSY-20009Unable to save changes to Staff Code in Staff Maintenance SynWebCan't save changes to Staff Code in Staff Maintenance in SynWeb unless Campus is selected.  This happens even when school has no campuses listed in luCampus

 
Bug23/07/2011/10/21Closed3SynWeb69.3870.13High2ResolvedStaff Maintenance
DSY-19996Synweb error: Object cannot be cast from DBNull to other typesError is shown in Student Maint > Attendance tab when Show field is selected as "All"

Expected result: Show "All" displays both Attended and Non-Attended records in Attendance tab

Actual result: Error shown "Object cannot be cast from DBNull to other types

 
Bug22/07/2016/11/22Confirmed2SynWeb69.51Medium3Attendances
DSY-19988online application QAS controls not working in Safari browserQAS controls not populated when rendering online application in browser
in Safari - when you type in an address it doesn't prompt for options.
Bug21/07/2024/05/22Confirmed2SynOnline70.01High2Future Enrolments & Enquiries
DSY-19990SSRS and Crystal Reports require fixesThe following list of reports have been found with some major or minor issues during test hardening of other projects
|Report|SSRS|Crystal|
|FUTDETAILS|Heading Sex not Gender|Heading Sex not Gender|
|Futesw2|Error has occurred during processing|Error has occurred during processing|
|HUMCENS|Headings only display MALE / FEMALE|Error has occurred during processing|
|StuClsHs|Heading is displays Sex, not Gender|Loading report error|
|STUCONTLI|Error Sub-report could not be shown|Loading report error|
|StuExamSeat|Error Column does not belong to table|Error Column does not belong to table|
|stuhsel|An error has occurred during report processing|Good|
|stuhsep|An error has occurred during report processing|Good|
|stuinout|Only Male / Female option on Selection screen{color:#de350b}
{color}|Good|
|StuInOut2|Only Male / Female option on Selection screen|Good|
|STUMEDICAL|Loading SSRS report takes too long - still waiting at 5min
{color:#de350b}(Known Error - DSY-19764 covers this - Gender project decided to not fix.){color}|Bad Request Error|
|STUMEDICALDEFAULTS|Loading SSRS report takes too long - still waiting at 5min
{color:#de350b}({color}{color:#de350b}Known Error - DSY-19764 covers this - Gender project decided to not fix.){color}|Bad Request Error|
|STUMEDICALDEFAULTSFORM|Loading SSRS report takes too long - still waiting at 5min
{color:#de350b}({color}{color:#de350b}Known Error - DSY-19764 covers this - Gender project decided to not fix.){color}|Bad Request Error|
|STUMEDICALFORM|Loading SSRS report takes too long - still waiting at 5min
{color:#de350b}({color}{color:#de350b}Known Error - DSY-19764 covers this - Gender project decided to not fix.){color}|Bad Request Error|
|STUPLYB|Subreport could not be shown|Bad Request Error|
|STUCLSHS|Heading Sex not Gender|Heading Sex not Gender|
|STUINOUT2|*SynWeb SSRS Selection screen only displays MALE / FEMALE|*SynWeb SSRS Selection screen only displays MALE / FEMALE|
Bug21/07/2003/09/20Closed3Crystal70.01High2Duplicate
DSY-19990SSRS and Crystal Reports require fixesThe following list of reports have been found with some major or minor issues during test hardening of other projects
|Report|SSRS|Crystal|
|FUTDETAILS|Heading Sex not Gender|Heading Sex not Gender|
|Futesw2|Error has occurred during processing|Error has occurred during processing|
|HUMCENS|Headings only display MALE / FEMALE|Error has occurred during processing|
|StuClsHs|Heading is displays Sex, not Gender|Loading report error|
|STUCONTLI|Error Sub-report could not be shown|Loading report error|
|StuExamSeat|Error Column does not belong to table|Error Column does not belong to table|
|stuhsel|An error has occurred during report processing|Good|
|stuhsep|An error has occurred during report processing|Good|
|stuinout|Only Male / Female option on Selection screen{color:#de350b}
{color}|Good|
|StuInOut2|Only Male / Female option on Selection screen|Good|
|STUMEDICAL|Loading SSRS report takes too long - still waiting at 5min
{color:#de350b}(Known Error - DSY-19764 covers this - Gender project decided to not fix.){color}|Bad Request Error|
|STUMEDICALDEFAULTS|Loading SSRS report takes too long - still waiting at 5min
{color:#de350b}({color}{color:#de350b}Known Error - DSY-19764 covers this - Gender project decided to not fix.){color}|Bad Request Error|
|STUMEDICALDEFAULTSFORM|Loading SSRS report takes too long - still waiting at 5min
{color:#de350b}({color}{color:#de350b}Known Error - DSY-19764 covers this - Gender project decided to not fix.){color}|Bad Request Error|
|STUMEDICALFORM|Loading SSRS report takes too long - still waiting at 5min
{color:#de350b}({color}{color:#de350b}Known Error - DSY-19764 covers this - Gender project decided to not fix.){color}|Bad Request Error|
|STUPLYB|Subreport could not be shown|Bad Request Error|
|STUCLSHS|Heading Sex not Gender|Heading Sex not Gender|
|STUINOUT2|*SynWeb SSRS Selection screen only displays MALE / FEMALE|*SynWeb SSRS Selection screen only displays MALE / FEMALE|
Bug21/07/2003/09/20Closed3SSRS70.01High2Duplicate
DSY-19966PAYLVLI project entitlementsFor employees who have been moved from an Award Code that accrue a certain Leave Code (e.g. Annual) to the new award that does not Accrue Annual Leave code, PAYLVLI will project entitlements.

It  appears that stored proc is looking at the Leave transactions to show entitlements (When Project Entitlements To As At Date is checked) rather than looking at the FTEHistroy table
Bug17/07/2016/11/22Confirmed2SynMain69.46Medium3Payroll
DSY-19957SEQTA Integration: Finance link returns error "You do not have permission to access this page - Finance" error is displayed when you click the tab first time, but when you navigate to a different tab, then go back to finance, it's working fine.Bug16/07/2014/11/22Closed368.43Medium3Resolved3rd Party Integration
DSY-19959Student Enrolment Register (StuEnrolReg) report errors if Immunisation Status field is utilisedIf attempting to run the Student Enrolment Register report in SynWeb and the Immunisation Status field is used, the system reports an error.

SynMain report works without error
Bug16/07/2022/08/22Closed3Crystal69.5469.55Medium3ResolvedSystem
DSY-19959Student Enrolment Register (StuEnrolReg) report errors if Immunisation Status field is utilisedIf attempting to run the Student Enrolment Register report in SynWeb and the Immunisation Status field is used, the system reports an error.

SynMain report works without error
Bug16/07/2022/08/22Closed3SynWeb69.5469.55Medium3ResolvedSystem
DSY-19959Student Enrolment Register (StuEnrolReg) report errors if Immunisation Status field is utilisedIf attempting to run the Student Enrolment Register report in SynWeb and the Immunisation Status field is used, the system reports an error.

SynMain report works without error
Bug16/07/2022/08/22Closed3Crystal69.5470.06Medium3ResolvedSystem
DSY-19959Student Enrolment Register (StuEnrolReg) report errors if Immunisation Status field is utilisedIf attempting to run the Student Enrolment Register report in SynWeb and the Immunisation Status field is used, the system reports an error.

SynMain report works without error
Bug16/07/2022/08/22Closed3SynWeb69.5470.06Medium3ResolvedSystem
DSY-19959Student Enrolment Register (StuEnrolReg) report errors if Immunisation Status field is utilisedIf attempting to run the Student Enrolment Register report in SynWeb and the Immunisation Status field is used, the system reports an error.

SynMain report works without error
Bug16/07/2022/08/22Closed3Crystal69.5470.07Medium3ResolvedSystem
DSY-19959Student Enrolment Register (StuEnrolReg) report errors if Immunisation Status field is utilisedIf attempting to run the Student Enrolment Register report in SynWeb and the Immunisation Status field is used, the system reports an error.

SynMain report works without error
Bug16/07/2022/08/22Closed3SynWeb69.5470.07Medium3ResolvedSystem
DSY-19961Viewing Issues with "Group/User Security Maintenance" windowIf you move between "Groups" and "Users" in the selection frame, the number of records under the "Groups/Descriptions" will reduce every time you switch between groups and users. Eventually you will only have 2-3 lines of information displaying and you have to close Synergetic and restart it to get back to the initial view.

 
Bug16/07/2016/11/22Closed369.38Medium3ResolvedOther / Miscellaneous
DSY-19962Issues with "Group/User Security Maintenance" window Users are only able to add one Job Position to a Security Group at a time. Bug16/07/2016/11/22Closed3SynMain69.38Medium3ResolvedOther / Miscellaneous
DSY-19955ChangesSince (StudentContactRelationship): Payload is still showing the mapped value even after clearing the mappings in Interface SettingsAfter removing all the mappings in SynWeb > Interface Settings > SIF > Outbound > luRelationship, GET request returns previous mappings for <Relationship> <Code> node.

See attached screenshot.

*Expected result:*
Should return '99' value

*Note:*
Found this issue when re-testing https://jira.synergetic.net.au/browse/DSY-19350

Bug15/07/2024/07/20Closed3SynDB70.02Medium3Done / Complete
DSY-19945NZMOE DEX Attendance export - additional fixes for validation/export* Cancelled classes are being included in the data and are failing validation as there is no attendance code for these. Cancelled classes should be excluded entirely from validation/export.

* Currently the export is relying upon SingleDisplayValue for determining the attendance code value to use/validate - however some sites may not populate single value for all codes. The export should instead use the NZMOE ExternalCode value since these would align to the required data and would be populated already in all relevant cases.
Bug14/07/2021/09/20Closed3SynDB69.52Critical1Resolved
DSY-19947ACARA SBD export - Parent Highest Education is not checking config to determine whether to convert value or notWhen the ACARA - SBD export option is used (from Demographic tab in Student Data Import/Export), the Parents Highest Education level is not checking the Config key:

ExternalSystem - MCEETYA - Options - ParentYearLevelNoConvert

To determine whether it should export the stored value as is, or convert. As a result, sites where this config key is set to True, and have the Parents' stored education level stored using the converted value, are being converted again into incorrect value (eg stored value of 4 which represents Year 12 or higher in the export, is being treated as Year 4 and converted to export value of 1).
Bug14/07/2017/08/20Closed3SynDB69.2969.53High2Resolved
DSY-19947ACARA SBD export - Parent Highest Education is not checking config to determine whether to convert value or notWhen the ACARA - SBD export option is used (from Demographic tab in Student Data Import/Export), the Parents Highest Education level is not checking the Config key:

ExternalSystem - MCEETYA - Options - ParentYearLevelNoConvert

To determine whether it should export the stored value as is, or convert. As a result, sites where this config key is set to True, and have the Parents' stored education level stored using the converted value, are being converted again into incorrect value (eg stored value of 4 which represents Year 12 or higher in the export, is being treated as Year 4 and converted to export value of 1).
Bug14/07/2017/08/20Closed3SynDB69.2970.03High2Resolved
DSY-19947ACARA SBD export - Parent Highest Education is not checking config to determine whether to convert value or notWhen the ACARA - SBD export option is used (from Demographic tab in Student Data Import/Export), the Parents Highest Education level is not checking the Config key:

ExternalSystem - MCEETYA - Options - ParentYearLevelNoConvert

To determine whether it should export the stored value as is, or convert. As a result, sites where this config key is set to True, and have the Parents' stored education level stored using the converted value, are being converted again into incorrect value (eg stored value of 4 which represents Year 12 or higher in the export, is being treated as Year 4 and converted to export value of 1).
Bug14/07/2017/08/20Closed3SynDB69.2970.04High2Resolved
DSY-19937NZMOE DEX Attendance Register (Interface Settings) - export does not account for v70 Gender field changesModify the NZ MOE DEX Student Attendance Register to use NZMoE Interface Settings to ensure either:
* a Valid NZ Gender (currently 'M' or 'F') is reported;
* or if the students luGender is not mapped to an NZ MOE code in NZ MoE Interface Settings, then Gender reported in the Register is blank.

----
Create new output Warning message in the NZ MOE DEX Student Attendance Register Quick Report of:


{quote}'Warning'
'Student Gender not mapped in Interface Settings.'{quote}
Bug13/07/2028/10/20Closed3SynDB70.0170.05Medium3Resolved
DSY-19940When exporting NZ MOE DEX Attendance data an error relating to invalid date format/conversion is appearingWhen attempting to run the NZ MOE DEX Attendance data export, the process is aborting with an error relating to invalid date format/conversion, and the validation report is not able to be generated.
The error will only occur when at least one student within the selected date range, has an attendance record with an invalid Attendance code, which would be shown on the validation report as an Error to be investigated.
Bug13/07/2021/09/20Closed3SynDB69.5269.53Critical1Resolved
DSY-19940When exporting NZ MOE DEX Attendance data an error relating to invalid date format/conversion is appearingWhen attempting to run the NZ MOE DEX Attendance data export, the process is aborting with an error relating to invalid date format/conversion, and the validation report is not able to be generated.
The error will only occur when at least one student within the selected date range, has an attendance record with an invalid Attendance code, which would be shown on the validation report as an Error to be investigated.
Bug13/07/2021/09/20Closed3SynDB69.5269.54Critical1Resolved
DSY-19931ChangesSince (StudentPersonals): Data got cleared out after an update was doneAfter updating <Parent2SchoolEducationLevel> and <Parent2NonSchoolEducation> nodes in SynMain to reflect the changes in the GET request, after running the workflow agent job the GET request returned 204 - No Content and sif.baseobject.ObjectXML only showed StudentContactPersonalRefId.

See attached screenshot

*Expected result:*
GET result and ObjectXML should return data

*Note:*
I have encountered this issue twice but of different scenarios.
Bug10/07/2023/07/20Closed3SynDB70.01Medium3Done / Complete
DSY-19932Incorrect check when processing EFT notified balancesWhen Automatically Allocate Debtor Transactions is unchecked in Finance Configuration Maintenance and a user runs Electronic banking > Automatic EFT Receipts (Direct Debits) and selects "Notified Balances", the following error may appear:

Unable to open data object

ssqlCreateAutoReceipts:-

System is configured to NOT allow auto allocation of receipts- operation aborted
Bug10/07/2022/08/22Closed3SynDB69.5269.53High2ResolvedElectronic Banking
DSY-19932Incorrect check when processing EFT notified balancesWhen Automatically Allocate Debtor Transactions is unchecked in Finance Configuration Maintenance and a user runs Electronic banking > Automatic EFT Receipts (Direct Debits) and selects "Notified Balances", the following error may appear:

Unable to open data object

ssqlCreateAutoReceipts:-

System is configured to NOT allow auto allocation of receipts- operation aborted
Bug10/07/2022/08/22Closed3SynMain69.5269.53High2ResolvedElectronic Banking
DSY-19916Incorrect amount in G/L Journal Postings grid view for postings with taxFor GL Journal Postings that have a tax component, the total amount is incorrect. It appears to include twice the tax amount in "Select General Ledger Journals to Process" screen.


The G/L accounts and the BAS are correct.
Bug08/07/2022/08/22Closed3SynMain69.3669.53High2Resolved
DSY-19916Incorrect amount in G/L Journal Postings grid view for postings with taxFor GL Journal Postings that have a tax component, the total amount is incorrect. It appears to include twice the tax amount in "Select General Ledger Journals to Process" screen.


The G/L accounts and the BAS are correct.
Bug08/07/2022/08/22Closed3SynMain69.3670.03High2Resolved
DSY-19918TJAS endpoint issuesThere can be seen 2 issues in TJAS single endpoint. might need to adjust the xsys outbound handler accordingly:

1- FileSemesterSIF3RefID should start from SemesterID in SAR join with FileSemsters. It should not come from current file semester directly

2 - StaffPersonalRefID should come from sif.BaseObjects not communityidentifier.
Bug08/07/2024/07/20Closed3SynDB70.01High2Done / Complete
DSY-19896Select parent in PTI Maintenace, schedule tab is not working if spouse make a PTI bookingWhen a spouse (non-primary parent) has made the PTI booking then in PTI Maintenance > Schedule tab, Select does not populate the parent in Parent/Student box.Bug06/07/2016/11/22Confirmed2SynMain69.52Medium3PTI
DSY-19899Incorrect Spelling International Student Tuition Variation ReportStandard crystal report STUINTTUTVAR has a spelling mistake in the Report Name.

In SYN: International Student *Tution* Variation
Should be: International Student Tuition Variation

 
Bug06/07/2016/11/22Confirmed270.01Low4Reports (Crystal/SSRS)
DSY-19884Object booking issues - Creating a new loan record using the OK button may cause availability checking to be skipped prior to savingWhen creating a new Loan entry, there are differences in behaviour between the user clicking the OK button or the Issue button, which may result in the record being saved without properly checking whether the object is available for the loan and alerting the user as to if it should be unavailable due to being overdue from previous loan.Bug02/07/2014/11/22Confirmed2SynMain69.48High2Other / Miscellaneous
DSY-19876Power BI: Student report maps do not automatically zoomThe maps in the student report do not automatically zoom to the correct location.

 

Workaround: manually zoom the map
Bug01/07/2020/07/20Closed3PowerBI69.4270.03Low4Resolved
DSY-19864End of Financial Year taxation file, Deceased staff phone numberPhone number is populated with Deceased word for Deceased Staff 
when processing the End of Year Final Event. 

Appears to be using Phone field instead of PhoneActual 
Bug30/06/2022/08/22Closed3SynMain69.4069.53Critical1Resolved
DSY-19864End of Financial Year taxation file, Deceased staff phone numberPhone number is populated with Deceased word for Deceased Staff 
when processing the End of Year Final Event. 

Appears to be using Phone field instead of PhoneActual 
Bug30/06/2022/08/22Closed3SynMain69.4070.02Critical1Resolved
DSY-19864End of Financial Year taxation file, Deceased staff phone numberPhone number is populated with Deceased word for Deceased Staff 
when processing the End of Year Final Event. 

Appears to be using Phone field instead of PhoneActual 
Bug30/06/2022/08/22Closed3SynMain69.4070.03Critical1Resolved
DSY-19869Student Medical incidents being recorded as type "Staff"When a Community Member has a Staff and Student Constituency, Medical Incidents entered in Student Maintenance and Staff Maintenance both appear as Type = Staff in vMedicalIncidentsAll. 

 
Bug30/06/2030/06/20Closed369.48High2No Further Action Required
DSY-19850STUPARLS2 - Repeat of the last name on the page to the first name of the next pageWhen using the crystal report STUPARLS27 the last name on a page is then repeated for the first name on the next page. This is carried through for the entire report.Bug25/06/2014/11/22Confirmed2Crystal69.51Medium3Reports (Crystal/SSRS)
DSY-19821Password field may detect a users password as a script attackIf a user enters certain characters in to the password field (e.g. passwords that contain the characters &#), the browser may detect this as a script attack and not allow the user to log in (even if the password is correct).

Workaround: Change the users password to not contain so many special characters in a row.
Bug24/06/2030/07/20Closed3SynWeb69.5170.03Critical1Resolved
DSY-19808Fix failed Gender project unit tests in masterBug23/06/2028/06/20Closed3SynDB70.01Medium3Resolved
DSY-19812Gender - Test Hardening - SynWeb STUCENS_SSRSEnd of Report Totals for STUCENS_SSRS do not cater for Other Genders, ie are only for Male and Female.

 
----

Check Crystal STUCENS is OK as well. 
Bug23/06/2008/09/20Closed3SSRS70.01Medium3Resolved
DSY-19785SynWeb Staff Substitutions email does not include 'Comments' 

When entering a staff timetable substitute, there is a box for entering comments, but these comments do not appear on the email sent to either the substitute or the original staff member (work tasks do appear in the emails).

The comments should appear in the emails as per 

[https://wiki.synergetic.net.au/display/SYNWEB/Substituting+a+staff+member+and+a+room+for+a+class]
Bug18/06/2009/09/20Closed3SynWeb69.4870.04High2Resolved
DSY-19787TimeTableDefinition SIF3RefID Initial Population issueTimeTableDefinition Sif3RefID might not have been populated due to an issue in the DML.Bug18/06/2029/06/20Closed3SynDB69.5169.38Medium3Done / Complete
DSY-19789Attendance tab not working as intendedWhen attempting to modify filtering criteria on the tab and selecting the Refresh button whole page refreshes, returning user to student at top of grid.

Workaround: Re-select original student as filtered criteria should be preserved.
Bug18/06/2005/08/20Closed3SynWeb69.5170.04Medium3ResolvedStudent Maintenance
DSY-19758Duplicated records in Student Family List - STUFAMIf a student is listed twice in the Relations tab for a SC1 contact for e.g. SC1 is a grandparent and also a carer, the student will be displayed twice on Student Family List (STUFAM) report.



 

 

 
Bug17/06/2014/11/22Closed3Crystal69.51Low4ResolvedOther / Miscellaneous
DSY-19752Incorrect validation check on Attendance directory for Roll ReturnsWhen in Import/Export Student Data > MOE tab.  A user may receive the following error:

"You must enter a value for Directory"
This occurs due to the Directory field being empty on the Attendance radio button selection.

Workaround: Select the Attendance radio button and enter something.  A directory or even just a single letter
Bug16/06/2022/08/22Closed3SynMain69.5069.54Low4ResolvedStudent Import and Export of data
DSY-19752Incorrect validation check on Attendance directory for Roll ReturnsWhen in Import/Export Student Data > MOE tab.  A user may receive the following error:

"You must enter a value for Directory"
This occurs due to the Directory field being empty on the Attendance radio button selection.

Workaround: Select the Attendance radio button and enter something.  A directory or even just a single letter
Bug16/06/2022/08/22Closed3SynMain69.5070.06Low4ResolvedStudent Import and Export of data
DSY-19756SAT (ChangesSince): AttendanceType node doesn't get updated Updating the AttendanceType value doesn't update the <Attendancetype> node in the GET request. Instead, <AttendanceType> and <Code> nodes get deleted.

See the attached email for the steps and snapshots - Scenario 1 steps 1 to 3 / Scenario 2 Step 2

*Expected Result:*
The system should show the updated <AttendanceType> value in the GET request and <Code> node should still b displayed.
Bug16/06/2029/06/20Closed3SynDB69.51Medium3Done / Complete
DSY-19726Power BI: Future students does not filter by enrol yearBug12/06/2024/07/20Closed3PowerBI69.50Low4Resolved
DSY-19729Community Maintenance left panel showing Postal address if it is not same as the home addressV69.28 - Prod - Community Maintenance left panel showing Postal address if it is not same with the home address

Most of the Community member will have the home address and Postal address same. But few will have both addresses different.

When using the search criteria to search for the students, the left pane displays the Postal address of the students who have a different home address.
Bug12/06/2030/11/22Confirmed2Data69.28High2Community
DSY-19716One user unable to add Students to Debtor charges (can add Debtors) Error message in random charactersThe issue occurs when user is in Debtor Charges Entry, selects a posting (new or existing), has the 'Student' ticked, types a name into the Surname field and clicks on 'Find' at which point the error is generate. 

This occurs for one user in the whole school.  It happens on her machine, and also when she is logged onto other staff's machine who do not experience the error when using their own login credentials.

NOTE:  This does not happen when 'Debtor' is preselected - only when 'Student' is selected. 



the error is being presented appears to be a mix of Chinese and Korean characters -



 
Bug11/06/2014/11/22Confirmed2SynMain69.46Medium3Debtors
DSY-19688Transfer to Future does not retain Enrolment Deposit code set up in OnlineFormBuilderTransfer to Future does not retain Enrolment Deposit code set up in OnlineFormBuilderBug04/06/2016/11/22Confirmed2SynMain69.48Medium3Debtors
DSY-19688Transfer to Future does not retain Enrolment Deposit code set up in OnlineFormBuilderTransfer to Future does not retain Enrolment Deposit code set up in OnlineFormBuilderBug04/06/2016/11/22Confirmed2SynOnline69.48Medium3Debtors
DSY-19679SynMain: Class not updated after modifying the StartTime value in Timetable Maint Updated class start time doesn't get reflected in the Attendance Maintenance class screen.

*Expected result:*
Updated class start time should be shown

*Notes:*
1. Found this issue whilst testing ChangesSince SAT
2. Should be fixed in both StartTime, EndTime and Period
Bug03/06/2012/02/21Closed3SynDB69.50Medium3Resolved
DSY-19684ChangesSince (SAT): sif object not cleared as deleting the student in the class doesn't remove the student in Attendance MaintAfter deleting a marked student in a class, the attendance marking of the student in Attendance Maint is still showing, hence, sif.baseobject isn't cleared out.

*Expected result:*
Student marking should be deleted in Attendance Maint

*Notes:*
1. The solution of this need to be discussed further as discussed with HJ
2. See attached xls file > SAT > row 21
3. Found this issue whilst testing ChangesSince SAT
Bug03/06/2027/07/20Closed3SynDB69.50Medium3Resolved
DSY-19685Abnormally adding Student via the Bulk AddAfter upgrade school encounter the following issue where there a blank space in between classes using the bulk add.

!image-2020-06-03-13-54-05-997.png!
Bug03/06/2003/06/20Closed3Data69.48High2DuplicateSubject Classes
DSY-19665Synmobile screen corruption on iPhoneBroken in v2.11.

See attached screenshot as an example.
* Scaling issues
* Not using full screen
* Font inconsistencies

Also, only showing 2.10 in version string instead of 2.11
Bug01/06/2014/11/22Confirmed2Misc69.48High2Syn Mobile
DSY-19645 Changed Stored card details not stored in Synergetic - NAB response not receivedAdded/Edited Stored card details not stored in Synergetic - NAB response not received.

Scenario is that a parent attempted to change card details, this went through to NAB, however the confirmation response from NAB back to Synergetic was not received. Resulting in Synergetic having the old card details which did not match with the new card details in NAB.

Possible reasons include the user hitting Refresh/Back button on the browser or for some reason the user closed the tab/browser for example if that tab or the browser itself is frozen that might force the user to close it.




Bug29/05/2024/05/22Confirmed2SynOnline69.48High2Debtors
DSY-19646Key Maintenance - % wildcard not working in search criteria dialogue boxWildcard % does not work in the search criteria dialogue box under the first field: Key CodeBug29/05/2001/02/22Confirmed2SynMain69.42Low4Key Maint
DSY-19630Power BI: Student dashboard does not include LOA studentsThe current student dashboard does not include students with status of LOABug28/05/2024/07/20Closed3PowerBI69.5069.52Low4Resolved
DSY-19634Unable to search by Delivery Point in SynWebUnable search by code in delivery point when raising a new PO in Synweb. 

 
Bug28/05/2014/11/22Confirmed2SynMain69.48Low4Creditors
DSY-19637PO Notification Method on creditor not reflecting correctly on Order createdWhen a staff member enters a PO requisition on Synweb for a creditor where 'print' is set up as the Purchase Order Notify Method in the *Creditor Maintenance> Account Tab> Purchase Order Notify method* field, the requisition in *Purchase Order Maintenance> General tab> Notify By* field is showing as "Email"

If you raise the PO through Synmain it works as expected.
Bug28/05/2014/11/22Confirmed269.50Medium3Creditors
DSY-19643Error messages are showing when viewing older Pastoral Care records in Student Maintenance using Internet ExplorerWhen opening older Pastoral Care records via Student Maintenance, error messages (UpdateFlag and GetVisible) are displayed.Bug28/05/2009/09/20Closed3SynWeb69.50Low4Cannot Reproduce
DSY-19614Future Student's Priority is changed to Sibling of Current Student if they have an Emergency Contact from a Current/Future Parent.Future Student application priorities are being effected by the emergency contact who is the parent of a current/future student. Priority is changing to Sibling of Current Student.
h1.  

 

 

 
Bug27/05/2022/08/22Closed3SynMain69.4569.52Medium3Resolved
DSY-19596STUCONFENROL Performance issues when running against large student numbersCannot run the STUCONFENROL against a year level or entire school,

The report can only be acceptably run against  10 - 20 students in the selection criteria.

Any larger number of students can cause database errors or timeouts.
Bug26/05/2027/10/22Closed3Crystal69.48High2Resolved
DSY-19582Gender - SynMain - Assess - Result's Comment Copy and Paste (Card II)In SynMain when a school Staff member is entering results by copying and pasting ensure that gender translation from:

 ++ Male or Female

to

 ++ Other

are made and are logical and correct; and that when unexpected outcomes are likely a warning message is displayed.

 
----
 

And when copying and pasting from 

+ Other

to  

+ Male or Female

no translations occur

and that an appropriate warning message is displayed.
Bug25/05/2022/08/22Closed3SynMain70.0170.01Medium3ResolvedStudent Results Maint
DSY-19582Gender - SynMain - Assess - Result's Comment Copy and Paste (Card II)In SynMain when a school Staff member is entering results by copying and pasting ensure that gender translation from:

 ++ Male or Female

to

 ++ Other

are made and are logical and correct; and that when unexpected outcomes are likely a warning message is displayed.

 
----
 

And when copying and pasting from 

+ Other

to  

+ Male or Female

no translations occur

and that an appropriate warning message is displayed.
Bug25/05/2022/08/22Closed3SynWeb70.0170.01Medium3ResolvedStudent Results Maint
DSY-19583Gender - SynWeb - Curriculum - Result's Comment Copy and Paste (Card II)In SynWeb when a school Staff member is entering results by copying and pasting ensure that gender translation from:

 ++ Male or Female

to

 ++ Other

are made and are logical and correct; and that when unexpected outcomes are likely a warning message is displayed.

 
----
 

And when copying and pasting from 

+ Other

to  

+ Male or Female

no translations occur

and that an appropriate warning message is displayed.
Bug25/05/2004/08/20Closed3SynWeb70.0170.02Medium3ResolvedStudent Results Maint
DSY-19521Payment summary information not being updated when modifying a cash receiptIf you modify a cash receipt and change the amount, the journals are updated to the new amount, however the receipt itself reverts to the original amount and you are unable to close the postingBug19/05/2030/04/21Closed3SynMain69.4569.51High2ResolvedDebtors
DSY-19499Attendance terminals not emailing HOH when YearLevelCoordID in luYearLevel contains an IDHeads of House (HOH) stop receiving Emails generated form SADT when the YearLevelCoordID field in the luYearLevel table is entered.

The current logic sends an email to YearLevelCoordID  if there is a value in luyearlevel else the email goes to HOH (from luhouse).

We need a way to control which head of learning ID receives the email

 
Bug15/05/2016/11/22Confirmed2SynTerminal69.48Medium3Attendances
DSY-19499Attendance terminals not emailing HOH when YearLevelCoordID in luYearLevel contains an IDHeads of House (HOH) stop receiving Emails generated form SADT when the YearLevelCoordID field in the luYearLevel table is entered.

The current logic sends an email to YearLevelCoordID  if there is a value in luyearlevel else the email goes to HOH (from luhouse).

We need a way to control which head of learning ID receives the email

 
Bug15/05/2016/11/22Confirmed2SynMain69.48Medium3Attendances
DSY-19453SIF: Error is returned when updating a community member Updating the community member details return an error: The ROLLBACK TRANSACTION request has no corresponding BEGIN TRANSACTION.

*Expected result*
Error shouldn't be displayed
Bug12/05/2013/05/20Closed3SynDB69.4969.50Medium3Done / Complete
DSY-19456luTuitionSiblingDiscount with 100% Discount cannot be savedAn error message is shown when attempting to update the PercentDiscount value with 100% in the luTuitionSiblingDiscount.

 
Bug12/05/2022/08/22Closed3SynMain69.4969.51Medium3Resolved
DSY-19430Purchase Order (PO) raised not emailing authorizer in business unitPlease speak to support for further assistance

Hey,
We are having an issue with some PO's, for some reason, these PO's when the authorisation changed to Requested, it looks like an email is generated, but, no email is being sent.
The PO numbers are PO60470-60476. You can easily see it by checking the field AuthoriserDefaultEmail on vpurchaseorders table.
We have done the following checks/tests:
1. We checked the Business unit authorizer and checked the suggestions included in this wiki link.
https://wiki.synergetic.net.au/display/PUB/Purchase+Order+%28PO%29+raised+not+emailing+authorizer+in+business+unit
2. We tried to re-generate the email from multiple different accounts with access to this business unit. You can view the attempts on this table: vPurchaseOrderStatusHistory
3. We've checked the creditors and GL's being used, and we have other PO against them which went successfully to authoriser.

I'd appreciate if you could look into it.
Kind Regards,
Ohad
Bug10/05/2014/11/22Confirmed2SynMain69.36High2Creditors
DSY-19431Email Templates ownership check should be case-insensitiveWhen editing an email template the system checks if you're the owner of the template. If there is a case difference between the user that you're logged in as and the login name recorded as the owner of the email template (even if these are the sames users) then the system will deem you as not beiing the owner and will not allow you to change the template from private to public or vice-versa.

 
Bug10/05/2022/08/22Closed3SynMain69.4669.54Medium3Resolved
DSY-19429Ability to amend automatically calculated GSTPlease speak to support for further assistance

When capturing an invoice, our previous system allowed the user to alter the automatically calculated GST amount to take account of, for example, rounding errors. This meant that the GST on the system was always identical to what appeared on the invoice. Is this possible in Synergetic?
Bug09/05/2014/11/22Confirmed2SynMain69.47Medium3Other / Miscellaneous
DSY-19428Access violation prevents loading of past studentsWhen attempting to access Past Student Maintenance a user may receive an Access Violation error messageBug08/05/2022/08/22Closed3SynMain68.4469.51Medium3Resolved
DSY-19428Access violation prevents loading of past studentsWhen attempting to access Past Student Maintenance a user may receive an Access Violation error messageBug08/05/2022/08/22Closed3SynMain68.4470.02Medium3Resolved
DSY-19420HUMVEH does not check for Active vs Inactivce Staffwhen using report HUMVEH to retrieve staff car registration details the report does not filter out Inactive Staff. Bug07/05/2016/11/22Confirmed269.47Low4Other / Miscellaneous
DSY-19411PTI crystal reportSpouse can login and book sessions. This means the spouse ID is stored in the PTInterviews.ContactID. When the primary contact is used, it is also stores it in PTInterviews.ContactID. 

The PTIPAR report should display for the spouse ID as well
Bug06/05/2016/11/22Confirmed2Crystal69.48High2PTI
DSY-19393Processing Auto Debtors EFT Receipts running for a long timeAfter a recent change the EFT Processing time has increased from a couple of seconds to 3 minutes plus under certain conditions.

Please see notes against the SSD:  

https://jira.synergetic.net.au/browse/SSD-49230?focusedCommentId=579025&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-579025

 
Bug05/05/2022/08/22Closed3SynMain69.4469.50High2Resolved
DSY-19395Processing Auto Debtors EFT Receipts runs for too longThe process is running for over 50 minutes for Daramalan College

Please see SSD-49195 for details.
Bug05/05/2022/08/22Closed3SynMain69.42High2Rejected / Cancelled
DSY-19348SIF: PersonPicture / TermInfo: GET request returns 500 Internal Server Error GET Multi requests for PersonPicture and TermInfo endpoints return 500 Internal Server Error.

See attached snapshots.

*Expected results:*
Results should be returned for GET Multi PersonPicture and TermInfo requests
Bug29/04/2029/04/20Closed3SynAPI69.49Medium3Done / Complete
DSY-19349SIF: Some Service Paths return 204 No ContentThe following SPs return 204 No Content

* StudentPersonalsForStaff - {{sifEndpointURL}}/StaffPersonals/F2042F80-F13F-4C2E-B503-1DBBE3261370/StudentPersonals
* TeachingGroupsForStudent {{sifEndpointURL}}/StudentPersonals/9499C9C1-1A2E-451F-B9CA-6C546D53F98C/TeachingGroups
* StaffPersonalsForStudent - {{sifEndpointURL}}/StudentPersonals/9499C9C1-1A2E-451F-B9CA-6C546D53F98C/StaffPersonals

*Expected result:*
Results should be returned
Bug29/04/2001/05/20Closed3SynDB69.49Medium3Defect Identified
DSY-19350SIF: StudentContactRelationships - Incorrect response is returned when result has no dataWhere luStudentContactRelationships isn't mapped in Interface Settings > Outbound, GET result returns on data. However, the response code shows 200 OK

See attached snapshot

*Expected result:*
204 No Content should be displayed
Bug29/04/2015/07/20Closed3SynDB69.49Medium3Done / Complete
DSY-19352SIF: StudentSchoolEnrollments endpoint returns 204 No ContentGET StudentSchoolEnrollments endpoint returns 204 No Content.

*Expected result:*
Results should be returned
Bug29/04/2004/05/20Closed3SynDB69.49Medium3Done / Complete
DSY-19318Invoice mode on creditor transactions needs to sometimes be manually changedThe cause of many support tickets is that an invoice cannot be changed or deleted due to the invoicemode on the creditortransaction record being set to a value which prevents the invoice from being changed.

This results in support staff needing to update the record to change the invoicemode.

First of all we need to understand what the various setting of invoicemode signify and what operations they should or shouldn't allow.

Then we can establish under what conditions it is permitted to change it and consider giving this option to the user.

See: [https://wiki.synergetic.net.au/display/SYNMAIN/Creditor+Invoice+Entry+-+Invoice+tab]
Bug27/04/2014/11/22Confirmed2SynMain69.47Medium3Creditors
DSY-19315Creditor transaction work table records causing blockagesThere have been a number of issues with creditor transactions recently where the existence of a working table (wkCreditorTransactions) record for an invoice has prevented the user from being able to fix or delete an invoice.

Ths has necessitated a developer needing to go and either delete or modify (clear the eftpostingnumber) of the working table record.

A list of tickets caused by this issue has been linked to this ticket.
Bug26/04/2022/08/22Closed3SynMain69.4769.53High2Resolved
DSY-19315Creditor transaction work table records causing blockagesThere have been a number of issues with creditor transactions recently where the existence of a working table (wkCreditorTransactions) record for an invoice has prevented the user from being able to fix or delete an invoice.

Ths has necessitated a developer needing to go and either delete or modify (clear the eftpostingnumber) of the working table record.

A list of tickets caused by this issue has been linked to this ticket.
Bug26/04/2022/08/22Closed3SynMain69.4770.02High2Resolved
DSY-19311SIF PP: GET Multi and Single requests return IDs without a photoWhen doing a GET Multi / Single request, the result returns current students and staff members who have no picture.

See attached snapshot.

*Expected result:*
PP GET request should only return current students and staff members who have a picture

*Notes:*
a. Not sure when this issue got introduced - it didn't exist before.
b. Noticed this issue whilst doing SIF regression test as part of luGender testing.
Bug24/04/2004/06/20Closed3SynAPI69.49Medium3Resolved
DSY-19290Absence events are not being superseded when they cover a number of months ( dates of the event are being ignored)Absence events are not being superseded when they cover a number of months ( dates of the event are being ignored)


Bug22/04/2027/10/22Closed3SynMain69.44High2Existing Functionality
DSY-19296Conflict Build issueBug22/04/2024/04/20Closed3SynAPI69.48Medium3Resolved
DSY-19202SynWeb 'Send Email' remains greyed out after "No value for subject" errorWhen Emailing from taglist pressing the 'Send Email' button without a subject, it alerts the user to enter a subject in the "Subject" field. After entering a subject the Send Emails button is still greyed out.
 
Bug15/04/2003/11/21Closed3SynWeb69.4570.15Medium3Resolved
DSY-19180Online Form Builder - Invalid Date Format error for 29, 30 and 31st When attempting to select a date of any month that is greater than the 29th the following error is displayed:
Invalid date, date should be in dd/MM/yyyy format
Bug14/04/2013/05/22Closed3SynOnline69.4570.03High2Resolved
DSY-19186QAS validated postal address not storing all validation detailsWhen a postal address is modified in Community Portal and the details passed to the Action Centre, not all information is being passed through, this includes
* DPID
* Latitude
* Longitude
* Validation Provider
* Validated Date
* Validating User: Will populate from the logged in ID from Portal

 
Bug14/04/2017/04/20Closed3SynComPort69.1769.48High2Resolved
DSY-19167Missing STUMEDINCNOTE code to add user design formMissing STUMEDINCNOTE code to add user design formBug09/04/2022/08/22Closed3Crystal69.46.02Medium3Not Required
DSY-19172Debtor Statement Recipient who is the spouse of a non-debtor, can not view Finance tab in Community PortalWhen a Portal user is a Debtor Statement recipient who is not the spouse of the originating Debtor and with no separate spouse of their own, they are able to visit the Finance page and see the information/statements for the students they are linked to via the originating Debtor record.

However if the user is linked as a spouse to a different non-Debtor person, the Statement recipient Portal user is no longer able to access the Finance page and see the information they were able to see previously.
Bug09/04/2014/11/22Confirmed269.34Medium3Debtors
DSY-19178Supplier email is incorrect and referencing student email address.Please speak to support for further assistance

Hi
We've become aware of an issue in SynWeb where staff have been added to Synergetic as a Supplier (in order to process a reimbursement for them).

If they have a child in the secondary school then that child's email address is showing in Syn Web as the Supplier email.
Bug09/04/2016/11/22Confirmed2SynWeb69.29Medium3Creditors
DSY-19156NAPLAN export not returning expected number of studentsNAPLAN export are including non-NAPLAN Year LevelsBug08/04/2016/02/21Closed3SynDB69.4769.51Medium3Resolved
DSY-19147Students|NoCampus config causes errorWhile running on DBPatcher it showed Conversion failed when converting the varchar value 'False' to data type int.Bug07/04/2007/04/20Closed3SynDB69.47Medium3Done / Complete
DSY-19150HTML format issues in debtor statementsIn Finance Config > Debtors > Page 3 - it is specified the HTML needs to be HTML Raw (including Tags) where as in Debtors > Debtor Statements > Email screen it is not specified HTML needs to be raw so can lead to confusion for users

!image-2020-04-07-15-15-17-823.png|width=695,height=439!

 

!image-2020-04-07-15-16-12-386.png!
Bug07/04/2022/08/22Closed3SynMain69.4669.53Low4ResolvedDebtors
DSY-19150HTML format issues in debtor statementsIn Finance Config > Debtors > Page 3 - it is specified the HTML needs to be HTML Raw (including Tags) where as in Debtors > Debtor Statements > Email screen it is not specified HTML needs to be raw so can lead to confusion for users

!image-2020-04-07-15-15-17-823.png|width=695,height=439!

 

!image-2020-04-07-15-16-12-386.png!
Bug07/04/2022/08/22Closed3SynMain69.4670.02Low4ResolvedDebtors
DSY-19131Cannot view Online Application Submissions via browser buttonWe cannot see the application data in of previously created applications via Process Online Application window using the View in Browser button.

NOTE: This issue only applies to applications before the upgrade - those created since the upgrade can be viewed.
Bug06/04/2005/11/20Closed3SynOnline69.4569.50High2Resolved
DSY-19109Debtor Statement Recipients grid not changing Name value when Primary flag is tickedIn Debtor Maintenance - Statements - Recipients tab, when the Primary flag in the Duplicate Statements grid is ticked, the displayed name in the grid is not updated at the time of the flag value changing:
* If the record was originally showing with Primary flag unticked, and a Joint name appears (ie where a spouse exists for the person listed), ticking the Primary flag to true does not change the Name to be just the linked person.
* If the record was originally showing with Primary flag ticked, then unticking the flag does not change the Name to a joint name (where the linked person has a spouse)

Note: This issue appears to affect just the behaviour of the grid display in this screen - if a statement is generated the correct name will be used based on the status of the Primary flag on the grid.
Bug03/04/2014/11/22Confirmed269Medium3Debtors
DSY-19071SynWeb allows cancellation of timetabled classes even when user doesn't have permissionStaff are able to cancel Classes in SynWeb even though they do not have correct permissions to do so. 

 
Bug31/03/2005/08/20Closed3SynWeb69.45High2Resolved
DSY-19052My Details page is still accessible when Confirm My Details module is not installedUser can still access My Details page when no Confirm My Details module is installedBug30/03/2007/04/20Closed3SynComPort69.46Medium3No Further Action Required
DSY-19040Comm Portal PTI Performance Issue caused by Confirm My Details logicThe performance of PTI bookings in Community Portal is being slowed by the Confirm My Details Banner.Bug27/03/2018/03/21Closed3SynComPort69.2269.47Critical1ResolvedPTI
DSY-19045Interface Settings displaying un-mapped warning icon when Fully MappedAs designed Interface Settings displays a warning when there are unmapped Look Up table codes.

However; Interface Settings is displaying this warning even though there are not any un-mapped Look Up Codes.

Also; Unmapped Inactive Look Up codes are not to trigger warning.

Fix in v.69 and v.70
Bug27/03/2006/05/20Closed3SynWeb69.4669.48Low4Resolved
DSY-19048NAPLAN - Region NT - Student record exported as blank line when DoB is blank.NAPLAN Export for Region == NT

When the Student Record has no DoB, the Student is exported as a blank line in the NAPLAN Export.
Bug27/03/2022/08/22Closed3SynDB69.45.0269.47Medium3Resolved
DSY-19048NAPLAN - Region NT - Student record exported as blank line when DoB is blank.NAPLAN Export for Region == NT

When the Student Record has no DoB, the Student is exported as a blank line in the NAPLAN Export.
Bug27/03/2022/08/22Closed3SynMain69.45.0269.47Medium3Resolved
DSY-19016SynergeticWebService multitenant tenant code required from Session for SynMobileTenant code is passed through with the LoginUser method to establish a session. All subsequental web service calls are expecting the Session Token +and+ the Tenant Code to be passed back through from SynMobile, however it is only passing back through the Session Token.

Update SynergeticWebService to store the Tenant Code with the session and then extract it to use with any subsequent web service calls.

For example SelectCommunity method may receive the following sample input for SelectCommunity:

<InputXML>
<SESSIONTOKEN>69dc62f3-2968-4503-8636-623177fc9962</SESSIONTOKEN>
<VendorTokenGUID>58FD31E2-A8FE-493E-B02E-66D56B03A50A</VendorTokenGUID>
<VendorPassword>???</VendorPassword>
<ID>11001</ID>
<IncludePhotoFlag>true</IncludePhotoFlag>
<LastPhotoDate>Jan 01 2015</LastPhotoDate>
</InputXML>
Bug26/03/2022/04/20Closed3SynWebService69.3869.38Blocker0Resolved
DSY-19016SynergeticWebService multitenant tenant code required from Session for SynMobileTenant code is passed through with the LoginUser method to establish a session. All subsequental web service calls are expecting the Session Token +and+ the Tenant Code to be passed back through from SynMobile, however it is only passing back through the Session Token.

Update SynergeticWebService to store the Tenant Code with the session and then extract it to use with any subsequent web service calls.

For example SelectCommunity method may receive the following sample input for SelectCommunity:

<InputXML>
<SESSIONTOKEN>69dc62f3-2968-4503-8636-623177fc9962</SESSIONTOKEN>
<VendorTokenGUID>58FD31E2-A8FE-493E-B02E-66D56B03A50A</VendorTokenGUID>
<VendorPassword>???</VendorPassword>
<ID>11001</ID>
<IncludePhotoFlag>true</IncludePhotoFlag>
<LastPhotoDate>Jan 01 2015</LastPhotoDate>
</InputXML>
Bug26/03/2022/04/20Closed3SynWebService69.3869.48Blocker0Resolved
DSY-19024SIF: Endpoints that do not return any results should show 204 - No Content response codeIn relation to DSY-16356, the following endpoints need to be checked as well to ensure that if there are no data to show, response code shows 204 - No Content instead of 200 OK.

# SchoolInfos
# StaffPersonals
# StudentContactPersonals
# StudentPersonals
# StaffAssignments
# TeachingGroups
# StudentAttendanceTimeList
# PersonPictures
# TJAS
# Timetables
# TimetableCells
# StudentContactReleationships
# StudentSchoolEnrollments
Bug26/03/2031/03/20Closed3SynAPI69.3369.47Medium3Done / Complete
DSY-19033Error in Absence Events Maintenance If a staff member has a Barcode Id same as a student Id, this generates an error message when adding the student in Absence Events Maintenance and pressing Select.

Error message "Could not convert variant of type (Null) into type (OleStr)"
Bug26/03/2024/05/22Ready for Development2SynMain69.45Medium3Attendances
DSY-19037Error when entering Organisers/Staff > Staff field informationWhen manually entering Organisers/Staff > Staff field an error is displayed.

Arguments are of the wrong type, are out of acceptable range, or are in conflict with one another.

The work around is to use the drop down box and scroll to the desired staff member.

 
Bug26/03/2024/05/22Confirmed2SynMain69.45Low4Attendances
DSY-19001Display Attendee comments in Events Maintenance, Attendee Details Attendees are able to add a comment in Community Portal for free events, but the comment is not displaying in Events Maintenance, Current Attendees, Attendee Details, Comments.

The attendee however receive an email with their comment. 
Bug25/03/2016/11/22Closed3SynMain69.45Low4ResolvedEvents Maint
DSY-19002Student Data Import/Export - NAPLAN export returning duplicates for some multi campus schools NAPLAN export returning duplicates for multi campus schools who have the same year level at multiple campuses. Bug25/03/2021/01/21Closed3SynMain69.1669.47High2ResolvedStudent Import and Export of data
DSY-18968PTI - Teacher report (PTI.rpt) Hot report not generating on PTI dashboard tilePTI - Teacher report (PTI.rpt) Hot report not generating on PTI dashboard tile

 

Getting errors on Window's temp folder then errors on viewreport.aspx

see screen shots attached. 
Bug24/03/2013/05/22Closed3SynWeb69.42High2ResolvedPTI
DSY-18970Gender - Community Portal - Accommodation BookingRemove time from Date of Birth field in Community Portal > Accommodation BookingBug24/03/2006/07/20Closed3SynComPort69.4670.01Low4Resolved
DSY-18911Unable to Bulk Generate Address DPIDs - timeout occursPlease speak to support for further assistance

Recently updated the Rapid Addressing Tool (RAT) software to the latest version (v440). Went to 'Bulk Generate Address DPIDs' in Synergetic and the request timed out with an error (see attached screenshot).

Spoke with DataTools to see if there is an error with the update, and there appears not to be as there were no errors generated for the RAT software - the error message relates to the Synergetic side.
Bug19/03/2022/08/22Closed3SynMain69.4669.49Medium3Resolved
DSY-18913Debtor balances table does not include debtors with zero balanceThe debtor balances table does not include debtors with a zero balance. The calculation proc explicitly excludes these debtors from the calulationBug19/03/2022/08/22Closed3SynDB69.4169.53Critical1Resolved55307
DSY-18913Debtor balances table does not include debtors with zero balanceThe debtor balances table does not include debtors with a zero balance. The calculation proc explicitly excludes these debtors from the calulationBug19/03/2022/08/22Closed3SynDB69.4170.03Critical1Resolved55307
DSY-18914SSD Assist - Students excluded from vStudentClasses on Stop DateThere is an anomaly in vStudentClasses in that it excludes students ON their class stop date.

For example, if you set a student to have a stop date of today for a given class, this class no longer appears in the view. I believe they SHOULD appear in the view until tomorrow.

Note that the student DOES appear in the class in class maintenance as an active student, and they are listed in the class for attendance ON their stop date.

There fore this is inconsistent and needs fixing.

Bug19/03/2014/11/22Confirmed269.42High2Subject Classes
DSY-18916Substitutes emails not sendingWhen emails require authentication (ie username/password) the email may not be sent

Along with SynWeb fixes, the following settings in Configuration File Maintenance must be set
* SynWeb|Email|Server|TLS
* SynWeb|Email|Servername
* SynWeb|Email|Username
* SynWeb|Email|Password
Bug19/03/2011/01/21Closed3SynWeb69.0869.47High2Resolved
DSY-18916Substitutes emails not sendingWhen emails require authentication (ie username/password) the email may not be sent

Along with SynWeb fixes, the following settings in Configuration File Maintenance must be set
* SynWeb|Email|Server|TLS
* SynWeb|Email|Servername
* SynWeb|Email|Username
* SynWeb|Email|Password
Bug19/03/2011/01/21Closed3SynWeb69.0869.48High2Resolved
DSY-18925Fields on the NAPLAN tab should be editable by UsersSynMain > Students > Student Data Impor/Export... > NAPLAN > NAPLAN Mode

SynMain > Students > Student Data Impor/Export... > NAPLAN > NAPLAN Sector

 SynMain > Students > Student Data Impor/Export... > Curriculum Council > SRGDG > Brightpath > Year Levels

All fields on the tabs should be editable by a User - if that User has access to the tab.

No extra security overlay should apply, eg If the User has access to the underlying Config Key.

Changes to NAPLAN screen for NSW & ACT:

!Change Naplan to NAPLAN.png|thumbnail!
Bug19/03/2022/08/22Closed3SynDB69.4669.47Low4Resolved
DSY-18897Modifying an NCEA Other Standards record corrupts the created dateIn student maintenance on the "NCEA" tab, when results are entered into "Other Standards", the created date stored in the database is incorrect. For example  values like 2057-09-07 00:00:00.000.

The initial creation of the record has the correct created date, however it gets corrupted when the record is updated

 
Bug18/03/2022/08/22Closed3SynDB66.9869.47Medium3ResolvedAssessments and Reporting
DSY-18908NAPLAN export issuesFor NSW and ACT the Date of Birth, is the wrong format.

Should be:

_(Extract from [^20191126_IND_Student_registration_template.pdf])_
||Data type||Column name||Required||Description||Valid responses||Example dataset||
|Student information|Date of birth|Mandatory|Date of birth|Must be in form yyyy-mm-dd|40909|

Ignore the Example dataset column.
Bug18/03/2009/06/20Closed3DataImportCDA69.1669.52Medium3Done / Complete
DSY-18908NAPLAN export issuesFor NSW and ACT the Date of Birth, is the wrong format.

Should be:

_(Extract from [^20191126_IND_Student_registration_template.pdf])_
||Data type||Column name||Required||Description||Valid responses||Example dataset||
|Student information|Date of birth|Mandatory|Date of birth|Must be in form yyyy-mm-dd|40909|

Ignore the Example dataset column.
Bug18/03/2009/06/20Closed3SynMain69.1669.52Medium3Done / Complete
DSY-18880Student maint - Flags tab: SQL Error: Failed to convert parameter value from a String to a Decimal.Receive error SQL Error: Failed to convert parameter value from a String to a Decimal.

This occurs upon ticking the Special Needs Flag.

This flag is ticked in Synmain under Student Maint > Flags tab.

In Synweb, the page does not refresh, user has to tick the "Special Needs" flag which then shows the sql error

Expected result: Ticking the "Special Needs" flag in Synmain should update the flag in Synweb

Actual result: Ticking the "Special Needs" flag in Synmain does not save the settings in Synweb. Ticking the flag results in SQL Error
Bug17/03/2031/08/22Done3SynWeb69.32Medium3Resolved
DSY-18882'Divide By Zero' error message is returned where luCampus code has more than 1 characterWhen generating an export file in Student Data Import/Export > CEO, an error message displays if luCampus code is between 2 and 3 charactersBug17/03/2022/08/22Closed3SynDB69.4569.47Low4ResolvedStudent Import and Export of data
DSY-18882'Divide By Zero' error message is returned where luCampus code has more than 1 characterWhen generating an export file in Student Data Import/Export > CEO, an error message displays if luCampus code is between 2 and 3 charactersBug17/03/2022/08/22Closed3SynMain69.4569.47Low4ResolvedStudent Import and Export of data
DSY-18885Staff medical details are displayed in Sick bay without user having permissionsThe user does not have access to Staff Medical Maintenance. 

The user does have access to Sick Bay in order to sign students into the sick bay. 

If the signs in a staff member they can then see all Medical Details and Tab relating to the staff member despite not having permission to see it. 

 

 
Bug17/03/2016/11/22Confirmed269.44High2Future Enquirers
DSY-18838Applicants Unable to Upload Documents in the Online Application/Enquiry PortalUploads of supporting documentation to our Online Applications are failing.

Bug13/03/2018/03/21Closed3Web69.40High2Resolved
DSY-18859PTI page load/performance impacted by Confirm My Details logic when the module is not installedThe performance of PTI bookings in Community Portal is being slowed by the Confirm My Details Banner.

If a school does not have My Details module enabled, then Community Portal is not to run any logic / process associated with Confirm My Details functionality.
h3.  
Bug13/03/2020/04/20Closed3SynComPort69.4469.47High2Resolved
DSY-18829Uploading Documents into other modulesUploading documents using DocMan service to other modules doesn't work

The document should be loaded into the Docman of the seq number relating to that module item.

Instead it loads into the equivalent Community # if it exists or does not load at all

[https://wiki.synergetic.net.au/display/SYNMAIN/Uploading+documents+into+other+modules]
Bug11/03/2016/11/22Confirmed2SynServiceDocMa69.25Medium3Assessments and Reporting
DSY-18803SES export error "Unable to determine Postcode" The SES export produce error "Unable to determine Postcode" when the Parent 1 has different address from student, but parent 2 has the same address as the student.Bug10/03/2022/08/22Closed3SynMain69.4270.11Medium3Resolved
DSY-18824Community Portal Payment Plans - Not showing correct payment values post charging next amountCommunity Portal Payment Plan amount doesn't get updated correctly after the next installment charge is completed in SynMainBug10/03/2020/01/21Closed3SynComPort69.0469.47Critical1ResolvedDebtors
DSY-18825Consent Reminders logic improvementConsent Reminder in the Notifications tab currently sends consent reminder emails to those invitees who have already apologised (ie not attending).  This behaviour differs to that explained in the on screen tool tip hint.

The process should be excluding anyone who does not need to be reminded, either due to having already provided consent, or no longer being needed due to apology/non-attendance being confirmed.
Bug10/03/2017/06/21Closed3SynWeb69.4570.08Medium3ResolvedExcursion Management
DSY-18795'Prices include tax' logic bugInvoice Entries can incorrectly calculate amounts if the 'Prices Inc Tax' is unchecked against a Purchase Order.  Not allowing the user to close off the posting.

 
Bug06/03/2022/08/22Closed3SynMain69.4069.46Medium3Resolved
DSY-18795'Prices include tax' logic bugInvoice Entries can incorrectly calculate amounts if the 'Prices Inc Tax' is unchecked against a Purchase Order.  Not allowing the user to close off the posting.

 
Bug06/03/2022/08/22Closed3SynMain69.4069.47Medium3Resolved
DSY-18799SIF: SchoolInfo - SchoolRefId generated a new value after moving it to the ObjectStoreAfter a successful move of the SchoolRefID to the ObjectStore, the value of the refID got changed. However, sif.Setting is showing the old value.

See attached snapshot

*Expected result:*
SchoolRefId shouldn't be changed
Bug06/03/2013/03/20Closed3SynDB69.45Medium3Done / Complete
DSY-18801HR kiosk Timesheets approvers see all timesheets not just those set up in Job position reports lineHR kiosk Timesheets approvers see all timesheets not just those set up in Job position reports lineBug06/03/2001/05/20Closed3SynWeb69.42High2Existing FunctionalityHuman Resources
DSY-18783Delete sales item categoriesCan not delete Unused Item category from Finance lookup table
LuItemCategory

Error:
The Delete Statement conflicted with the REFERENCE constraint "FK_BusinessUnitItemcategory_luItemCategory_ItemPriceGroups_Code". Teh conflict occured in Database "DATABASENAME", Table" finance.businessUnitItemCategories, column 'Item Category'
Bug05/03/2016/11/22Confirmed269.44Medium3Other / Miscellaneous
DSY-18788SIF: Issue where FileYear isn't the same as the Student's yearWhen FileYear = 2020 and the Student's Year = 2019, the following endpoints will return error:
1. StudentPersonals
2. TeachingGroups
3. StudentContactRelationships
4. StduentSchoolEnrollments
5. PersonPictures
6. Timetables

See https://jira.synergetic.net.au/secure/enav/#/4759?query=issue%3DDSY-18729&offset=1&view=detail for the tc results / screenshots

*Expected result:*
Endpoints should return successful results
Bug05/03/2006/04/20Closed3SynDB69.4569.47Medium3Done / Complete
DSY-18794Service Path EPs not working after SIF Framework upgradeService Paths GET requests return 403 Forbidden response.

*Expected result:*
Result should be returned successfully
Bug05/03/2026/03/20Closed3SynAPI69.45Medium3Done / Complete
DSY-18769SSABSA SACE Enrollments Export ignores year level sortYear Level to and Year Level from don't filter SACE enrollments export. Bug04/03/2022/08/22Closed3SynMain69.40High2DuplicateStudent Import and Export of data
DSY-18774Rename button not working in Asset DefinitionsAn error is displayed when attempting to rename an existing asset codeBug04/03/2022/08/22Closed3SynMain69.4569.48Low4ResolvedAsset Register
DSY-18775Template cannot be save a DOTX fileCompose Letter (Ctrl L) only recognises .dot templates

Synergetic can read the template if it's saved as DOT and not DOTX.
Bug04/03/2016/11/22Confirmed2Data69.36Medium3Other / Miscellaneous
DSY-18738Delete Community Member - DocManWhen deleting a Community member, if that Community member has documents in docman, there is nothing to warn the user, and the delete is successful.

This leaves orphaned records in DocMan

 
Bug03/03/2016/11/22Confirmed2SynMain69.40Medium3Community
DSY-18747sif.spsStudentContactRelationships proc issuechange StudentPersonalRelationships to use the same initial record load as the StudentContactPersonal (with the function call etc)Bug03/03/2003/03/20Closed3SynDB69.45High2Resolved
DSY-18748sif. spsStudentContactRelationship_vAU3_4 proc issuechange the Relationhips proc to left join to Relationship, and if a record is not found ,use the 99 (not provided) value instead.Bug03/03/2005/03/20Closed3SynDB69.45High2Done
DSY-18719Immunisations do not appear on excursion consent flowImmunisations do not appear in the excursion consent process on community portalBug27/02/2018/08/20Closed3SynComPort69.4270.04Medium3ResolvedExcursion Management
DSY-18713SIF ICON IssuesStudentSchoolEnrollment:
luHouse is missing the Campus field in the join

StudentContactRelationship:

change the Relationhips proc to left join to Relationship, and if a record is not found ,use the 99 (not provided) value instead.

change StudentPersonalRelationships to use the same initial record load as the StudentContactPersonal (with the function call etc)


Bug26/02/2016/07/20Closed3SynDB69.4569.46High2Done / Complete
DSY-18695<StudentAttendanceTimeList> (Inbound): Update ACM messagesSome ACM text messages should be modified.
See replication steps for the scenarios.
Bug25/02/2002/03/20Closed3SynDB69.44Medium3Done / Complete
DSY-18703Student Import/Export Demographic ACT Student ID Field showing for ACARA - SBD UnreadableStudent Import/Export Demographic ACT Student ID Field incorrectly showing for ACARA - SBD

Overlapping labels are Unreadable
Bug25/02/2027/02/20Closed3SynMain69.4269.44Low4ResolvedStudent Import and Export of data
DSY-18703Student Import/Export Demographic ACT Student ID Field showing for ACARA - SBD UnreadableStudent Import/Export Demographic ACT Student ID Field incorrectly showing for ACARA - SBD

Overlapping labels are Unreadable
Bug25/02/2027/02/20Closed3SynMain69.4269.45Low4ResolvedStudent Import and Export of data
DSY-18670Student search not behaving correctly for student classes When searching for students by class code in Student Maintenance, it retrieves students even though they have stop date for the class. Bug24/02/2001/02/22Confirmed2SynMain69.34Medium3Student Maintenance
DSY-18672Student Result Calculations/Checks not handling RESALE curriculumBug24/02/2022/08/22Closed3Crystal69.42High2Not RequiredAssessments and Reporting
DSY-18680Address latitude/longitude incorrect when creating a community record via address validationIf address validation is enabled, e.g. QAS and an address is selected during the creation wizard, the address record should a whole rounded number.Bug24/02/2022/08/22Closed3SynMain69.4369.45Medium3ResolvedSystem
DSY-18685PortalPaymentPlanSelection FK error when Bulk Debtor ArchivePortalPaymentPlanSelection FK error when Bulk Debtor ArchiveBug24/02/2014/11/22Confirmed269.26Medium3Debtors
DSY-18662Consent reminders are being sent to attendee contacts who already have given consentExcursions consent sending reminders ignoring consent flag when already ticked 

 
Bug21/02/2005/08/20Closed3SynWeb69.4269.47High2ResolvedExcursion Management
DSY-18664Timetabler Import not recording class description if no students allocated to classIf there are classes with teachers allocated to the timetabler import BUT no students, the import records the class with classcode as the description. 

 
Bug21/02/2021/11/22Closed3SynDB69.4270.19High2Resolved
DSY-18668Portal - Contact email default to partner's emailWhen a parent logs in to community portal with her own ID and goes to email a contact the reply address is prefilled as her husband. It should default to login-user's email.Bug21/02/2008/05/20Closed3SynWeb69.4769.49Medium3Resolved
DSY-18668Portal - Contact email default to partner's emailWhen a parent logs in to community portal with her own ID and goes to email a contact the reply address is prefilled as her husband. It should default to login-user's email.Bug21/02/2008/05/20Closed3SynWeb69.4769.50Medium3Resolved
DSY-18653<StudentAttendanceTimeList> (Inbound): Issue with the <TimeIn> and <TimeOut> that are outside the StartTIme and EndTime range*Scenario 1:* AT and PA - Payload marked the student as Not Attended | Late with Late AE Type correct <StartTime> and <EndTime> and incorrect <TimeIn> and <TimeOut>
*Results:* Different times displayed in Att Maint and AE Maint

*Scenario 2:* AT and PA - Not Attended | ED with SignOut AE Type
Correct <StartTime> and <EndTime> and incorrect <TimeIn> and <TimeOut>
Results:* 2 events inserted

Please see attached email for the snapshots.
Bug20/02/2016/03/20Closed3SynDB69.4469.45Medium3Done / Complete
DSY-18658SES export can report truncation error if a campus code is greater than 1 characterIf in luCampus, the code is greater than 1 character, a user will receive a truncation error message when attempting to create the SES export.

Error Message:

Sting or binary data would be truncated

dbo.crspSESAddresses
Bug20/02/2022/08/22Closed3SynDB69.4269.43Medium3ResolvedStudent Import and Export of data
DSY-18658SES export can report truncation error if a campus code is greater than 1 characterIf in luCampus, the code is greater than 1 character, a user will receive a truncation error message when attempting to create the SES export.

Error Message:

Sting or binary data would be truncated

dbo.crspSESAddresses
Bug20/02/2022/08/22Closed3SynMain69.4269.43Medium3ResolvedStudent Import and Export of data
DSY-18658SES export can report truncation error if a campus code is greater than 1 characterIf in luCampus, the code is greater than 1 character, a user will receive a truncation error message when attempting to create the SES export.

Error Message:

Sting or binary data would be truncated

dbo.crspSESAddresses
Bug20/02/2022/08/22Closed3SynDB69.4269.44Medium3ResolvedStudent Import and Export of data
DSY-18658SES export can report truncation error if a campus code is greater than 1 characterIf in luCampus, the code is greater than 1 character, a user will receive a truncation error message when attempting to create the SES export.

Error Message:

Sting or binary data would be truncated

dbo.crspSESAddresses
Bug20/02/2022/08/22Closed3SynMain69.4269.44Medium3ResolvedStudent Import and Export of data
DSY-18632<StudentAttendanceTimeList> (Inbound): 'Poss Tchr Reason' field doesn't get populated in Att Maint When doing a POST request, the 'Poss Tchr Reason' field in Att Maint doesn't get populated event if the <Code> node and 'Reason' field in AE Maint have values.

See attached snapshots

*Expected result:*
'Poss Tchr reason' field should be populated

*Note:*
Haven't seen this issue in SIF-01 as this environment doesn't show 'Poss Tchr Reason' field.
Bug19/02/2016/03/20Closed3SynDB69.4469.45Medium3Done / Complete
DSY-18636<StudentAttendanceTimeList> (Inbound): Late and Early Depart times aren't getting updated in Att Maint after modifying the <TimeIn> and <TimeOut> value When doing a PUT request, AT and PA nodes, to update either the <TimeIn> and <TimeOut> nodes for the Late and Eary Depart scenarios, the Late and Early Depart times in Att Maint aren't getting updated.

The updated time will only reflect on AE Maint.

See attached snapshots

*Expected result:*
Updated time in Att Maint for Late and Early Depart should be updated
Bug19/02/2027/02/20Closed3SynDB69.44Medium3Cannot Reproduce
DSY-18648ACT Census - 2020 - Map luYearLevel via Interface Settings for ACTGOVDEMO InterfaceThe spec for ACT Census (Demographic) calls for: 

Field Code: Year Level 
Field Descriptor: Academic Year Level
Maximum Length: 3
Content/Allowed values: Alphanumeric + spaces
Notes: 00B = Preschool, 00K = Kindergarten, 01, 02, 03, 04, 05, 06, 07, 08, 09, 10, 11 and 12

This is not currently happening for: 00B = Preschool and 00K = Kindergarten

This needs to be fixed.
Bug19/02/2022/08/22Closed3SynDB69.43Medium3ResolvedStudent Import and Export of data
DSY-18649<StudentAttendanceTimeList> (Inbound): SynMain - Error when setting permission for SYSINT_SIF_StudentAttendanceTime: StudentAttendanceError message is displayed when setting permissions for SYSINT_SIF_StudentAttendanceTime: StudentAttendance in Group/User Security Maint. Also, kindly change 'SYSINT_SIF_StudentAttendanceTime: StudentAttendance' to 'SYSINT_SIF_StudentAttendanceTime: StudentAttendanceTimeList.'

See attached video

*Expected result:*
End user should be able to set permission successfully

*Note:*
Related to https://jira.synergetic.net.au/browse/DSY-18485
Bug19/02/2021/02/20Closed3SynDB69.4469.43Medium3Resolved
DSY-18649<StudentAttendanceTimeList> (Inbound): SynMain - Error when setting permission for SYSINT_SIF_StudentAttendanceTime: StudentAttendanceError message is displayed when setting permissions for SYSINT_SIF_StudentAttendanceTime: StudentAttendance in Group/User Security Maint. Also, kindly change 'SYSINT_SIF_StudentAttendanceTime: StudentAttendance' to 'SYSINT_SIF_StudentAttendanceTime: StudentAttendanceTimeList.'

See attached video

*Expected result:*
End user should be able to set permission successfully

*Note:*
Related to https://jira.synergetic.net.au/browse/DSY-18485
Bug19/02/2021/02/20Closed3SynDB69.4469.44Medium3Resolved
DSY-18612Unable to enter online payment details in Community Portal when launching from Edit Debtor in Debtor MaintenanceStaff is not able to impersonate a Community Portal user to enter online payment method details by clicking on Edit Debtor in Debtor Maintenance > Payment Type > Online PaymentsBug18/02/2029/04/20Closed369.0169.46Medium3Resolved
DSY-18601Pastoral Care Filters Radio Buttons missing labels When the SynergyMeaning is missing from luPastoralCareContactType, labels next to the radio buttons may not appear.Bug17/02/2025/03/20Closed3SynWeb69.3769.47Low4ResolvedStudent Pastoral Care
DSY-18602<StudentAttendanceTimeList>: POST - System marks the student's attendance even if student's status = LEFT If the student's status is LEFT and the class hasn't been marked yet, end-user is able to do a successful POST request where it marks the student's attendance.

In SynMain, if the student is marked as LEFT it deletes the student from Class and Att Maint, hence, end-user is unable to mark the attendance.

*Expected result*
The system shouldn't mark the student's attendance if the status of the student = LEFT
Bug17/02/2024/02/20Closed3SynDB69.43Medium3No Further Action Required
DSY-18589Class maintenance > Students tab: Export to Excel error 

The Export to Excel and Export to Excel (All fields) only exports active student data in the Students tab. This is not consistent in the windows application.

If all the students in the class list are not active, a system handler error is shown when you select Export to Excel option in Synweb

Error details:
_System error handler_
_*The following error while trying to export data from the selected grid.*_

_Export failed because there was no data found for the in the selected grid._
_If you feel this is an error please contact your system administer._

When you select "Export to excel (all fields)", an excel document is downloaded with blank records.

Expected behaviour: Export to Excel and Export to Excel(all fields) exports both active and inactive students data.

Actual behaviour: Export to Excel and Export to Excel(all fields) only includes active students data.

 
Bug14/02/2001/02/22Confirmed2SynWeb69.40Medium3Subject Classes
DSY-18596CEO Vic School and School Board Information error - String or binary data would be truncatedError running Export of School and School Board Information CEO VIC - "String or binary data would be truncated"

!image-2020-02-14-17-35-24-433.png!
Bug14/02/2022/08/22Closed3SynDB69.4269.46Critical1ResolvedStudent Import and Export of data
DSY-18578<StudentAttendanceTimeList> (Inbound): Original event in AE Maint doesn't get deleted when doing a PUT requestFirst event created in AE Maint doesn't get deleted when doing a PUT request where status is Not Attending

See attached email for the snapshots and steps.

*Expected result:*
Original event should be deleted and a new event should be inserted based on the PUt request
Bug13/02/2014/03/20Closed3SynDB69.43Medium3Resolved
DSY-18565<StudentAttendanceTimeList> (Inbound): Unable to submit a PUT request after unsubmitting a student's marking via SynMainEnd user is unable to submit a PUT request after unsubmitting a student's marking via SynMain where student's baseobject is still in the DB.

*Expected result:*
System should be able to do a PUT request
See attached email for the test data and snapshots
Bug12/02/2024/02/20Closed3SynDB69.43Medium3Done / Complete
DSY-18566No prompt of wrong title under MasterIf a female student title gets Master selected there no prompt of the wrong title to gender.Bug12/02/2009/10/20Closed3SynMain69.2269.44High2Resolved
DSY-18553SES export not picking up single parent familiesSingle parent families aren't being picked up in the patched SES export (standalone)Bug11/02/2022/08/22Closed3SynMain69.4269.43High2ResolvedStudent Import and Export of data
DSY-18553SES export not picking up single parent familiesSingle parent families aren't being picked up in the patched SES export (standalone)Bug11/02/2022/08/22Closed3SynMain69.4269.44High2ResolvedStudent Import and Export of data
DSY-18558SIF codeset mappings for Outbound lookup tables contain duplicate entries for some tablesWhen using the Interface Settings - SIF screen to set lookup code mapping values for Outbound entries, the following tables are showing duplicate rows in the mapping dropdown value field.  
* luCountry
* luEthnicGroup
* luLanguage
* luReligion

The description shows twice in the edit field (joined together), and when editing the dropdown, there are two discrete entries for each of the duplicated values (doubling the dropdown list length).

!image-2020-02-11-15-15-15-098.png|width=414,height=236!
Bug11/02/2008/08/20Closed3SynDB69.3370.04Medium3Done / Complete
DSY-18544Automatic payment amount may be incorrect for payment method of notified balanceIf a debtor has an automatic payment setup for either credit card or EFT and they have a payment method of "Notified Balance", they may have an incorrect amount deducted if they have badly allocated receipts and charges.

eg you might see that a debtor has a receipt of $500- with $0 allocated, whilst at the same time having a charge of $500 with $0 allocated.  This charge and receipt should be allocated to each other, however if they are not this can cause the incorrect allocation amount
Bug10/02/2013/07/20Closed3SynMain66.9869.44High2ResolvedElectronic Banking
DSY-18525Printing for Purchase Order Requisition ImprovementsWhen a purchase order is required, the user does not have the ability to stop a printout occurring, even when emailing is enabled.Bug07/02/2016/11/22Confirmed2SynMain69.40High2Purchase Orders
DSY-18526Config resource missing - Staff medical maintenance > Ability tab Unable to provide permissions to Staff medical maintenance > Ability tab for users. 

 
Bug07/02/2001/02/22Confirmed2SynMain69.40Medium3System
DSY-18529Current Student Maintenance, School tab, House is not sorted by CampusCurrent Student Maintenance, School tab, House is not respecting to LuHouse lookup table SortOrderBug07/02/2011/02/20Ready for Development2SynMain69.40Medium3Student Maint
DSY-18533Forgot Password email is not working when "Home & Occupation" option is selected as Default EmailForgot password email is not working when "Home & Occupation" option is selected as default email in "Community Maintenance".Bug07/02/2016/11/22Confirmed2SynComPort69.45Medium3Community
DSY-18535Break Spouses: Not creating new relationships when old ones are updatedBug07/02/2025/02/20Closed3SynWeb69.4369.44Medium3Resolved
DSY-18515Middleware connection issues can delay access to Community MaintenanceIf the configuration key Middleware|Core|URL is valid, but the server may be down (for example the IIS web server was stopped for maintenance).  When a user attempts to access Community Maintenance, the system appears to hang for a number of seconds (approximately 30s) then the following error message will appear several times:
---------------------------
Error
---------------------------
The Synergetic middleware endpoint URL in Configuration File Maintenance (Middleware - Core - URL) is missing, invalid or not responding.
Please check the value in the configuration key is populated, valid, and the endpoint URL itself is active and able to respond.
---------------------------
OK
---------------------------

 
Bug06/02/2006/04/20Closed3SynMain69.0069.47High2ResolvedSystem
DSY-18516Overdue confirmation notice covers the menu tabsThe confirmation overs the menu causes inconvenient to parents, school request the notice to display below the portal.

School Community Portal:

!image-2020-02-06-09-02-01-206.png!

Synergetic Portal:

!image-2020-02-06-09-02-26-407.png!
Bug06/02/2016/11/22Confirmed2SynComPort69.40Medium3Community
DSY-18517STUCONFENROL shows incorrect student details in the header of the reportWhen running the report, details of the student occasionally differs to that in the bodyBug06/02/2022/08/22Closed3Crystal69.4069.50High2Resolved
DSY-18520SynWeb - Inactive GL's in Purchase OrderWhen creating purchase order requisition, the inactive GL codes are showing in the "GL Code" drop down list.

The user can submit it with the inactive GL code.

Inactive GL code should not be showing. 

 

 
Bug06/02/2016/11/22Confirmed2SynWeb69.40Medium3Other / Miscellaneous
DSY-18505Personal tab details may still show after a users rights have been revokedIf a users tab layout has the Personal tab in sequence 1 (config table: Tabs|\{username}|StaffMaint|Personal) and they do not have permission to the Personal tab, a user may still see the tabs information upon initially accessing Staff Maintenance.Bug05/02/2010/12/20Closed3SynMain69.4069.47High2ResolvedStaff Maint
DSY-18508Medical Maint Sign in creating Duplicate sign ins for the same student and comments are saving to wrong student Medical Maintenance

After selecting a new student to 'Sign in' the focus of the window remains on the previously selected student and data is incorrectly saved to the previous student. 

This is causing

1) duplicate entries to appear in the left had grid,

2) data to be saved to the previously selected student (not the newly Signed in Student). 

 
Bug05/02/2025/02/21Closed3SynMain69.4069.40High2Resolved
DSY-18508Medical Maint Sign in creating Duplicate sign ins for the same student and comments are saving to wrong student Medical Maintenance

After selecting a new student to 'Sign in' the focus of the window remains on the previously selected student and data is incorrectly saved to the previous student. 

This is causing

1) duplicate entries to appear in the left had grid,

2) data to be saved to the previously selected student (not the newly Signed in Student). 

 
Bug05/02/2025/02/21Closed3SynMain69.4069.42High2Resolved
DSY-18508Medical Maint Sign in creating Duplicate sign ins for the same student and comments are saving to wrong student Medical Maintenance

After selecting a new student to 'Sign in' the focus of the window remains on the previously selected student and data is incorrectly saved to the previous student. 

This is causing

1) duplicate entries to appear in the left had grid,

2) data to be saved to the previously selected student (not the newly Signed in Student). 

 
Bug05/02/2025/02/21Closed3SynMain69.4069.44High2Resolved
DSY-18508Medical Maint Sign in creating Duplicate sign ins for the same student and comments are saving to wrong student Medical Maintenance

After selecting a new student to 'Sign in' the focus of the window remains on the previously selected student and data is incorrectly saved to the previous student. 

This is causing

1) duplicate entries to appear in the left had grid,

2) data to be saved to the previously selected student (not the newly Signed in Student). 

 
Bug05/02/2025/02/21Closed3SynMain69.4069.45High2Resolved
DSY-18512Cancel bulk classes doesn't record comment when whole day is cancelledWhen bulk cancelling classes for a whole date range, the comment entered doesn't get recorded. 

However, the comment is recorded if bulk cancelling classes for a period range
Bug05/02/2016/11/22Confirmed2SynMain69.40High2Timetabling
DSY-18490Development Module AccessUser can not see the Develop Icon if he only has access to DEV Module, as soon as you add Past Student (PST) permissions the Icon appears

 
Bug04/02/2014/11/22Closed3SynMain69.40Medium3ResolvedOther / Miscellaneous
DSY-18477GLTRIAL - Default DSN PropertiesWhen running this report, it wasn't using the default ODBC settings on the clients computerBug03/02/2022/08/22Closed3Crystal69.4069.43High2ResolvedGeneral Ledger
DSY-18472SES data collection Invalid length Error on ParentName fieldThe SES export fails if Parent Name for  Given2 name is greater then 20 chars.

 

 
Bug31/01/2021/01/21Closed3SynMain69.3969.43Medium3ResolvedStudent Import and Export of data
DSY-18459<StudentAttendanceTimeList> (Outbound): GET result doesn't update the value in the<AttendanceNote> node if changes are done the 2nd time If the end user updates the <AttendanceNote> node for the 2nd time in a PUT request , changes will not be shown in the GET results.

See attached snapshots

*Expected result:*
Changes in the <AttendanceNote> node should always reflect in the GET request

*Note:*
Need to check SynMain > Att Maint > 'Admin Possible Non Attend Reasons' field

Bug30/01/2016/03/20Closed3SynDB69.4169.43Medium3Resolved
DSY-18463SchoolRefID is not populated in SIF settings UISchoolRefId value isn't showing in Interface Settings.

See attached devtest69_SchoolInfo_RefID.jpg

*Expected result:*
SchoolRefId value should be displayed as a read-only field.
Bug30/01/2024/02/20Closed3SynAPI69.4369.43Medium3Done / Complete
DSY-18451Unable to close off current pay if there is a zero amount debtor deductionWhen attempting to close off a pay, the following error can be displayed:
You may not post charges to inactive debtor \{debtor ID}

While this is a valid error message in most cases, if the pay code remains (that is linked to the employee) but the amount is zero, the error message can appear.

Workaround:

Check both the Debtor or their spouse for a pay code that is linked to a debtor fee code with a zero amount in current pay maintenance.  If this exists delete the line.

 
Bug29/01/2014/02/20Closed3SynMain69.4069.43Low4ResolvedPayroll
DSY-18452<StudentAttendanceTimeList> (Inbound): PUT - System inserts additional event in AE MaintWhen upadting a student from NOT ATTENDED | Late to NOT ATTENDED | using a different code (205), additional event will be created in AE Maint.

See attached email for the steps and snapshots

*Expected results:*
1. Original event value should be updated as per the request sent via PUT Request.
2. Another event shouldn't be inserted into AE Maint.

*Note:*
This issue also exists in Early Depart
Bug29/01/2016/03/20Closed3SynDB69.4169.45Medium3Resolved
DSY-18453<StudentAttendanceTimeList> (Inbound): PUT - System deletes the student in Att Maint where payload is AT onlyStudent gets deleted when PUT request has AT nodes only.

See attached email for the snapshots and steps.

*Expected results: *
1. Student shouldn't be deleted from ATT MAINT
2. AE Maint - Original event value should be updated as per the request sent via PUT Request. In this case, original value should be changed to LATE

*Note:
Ensure that the fixes will cover Early Depart scenario
Bug29/01/2020/02/20Closed3SynDB69.41Medium3Rejected / Cancelled
DSY-18447Debtor Instalment charge should not allow fractional centsDebtorInstalments table supports fractional cents, which causes error detection logic in a trigger to fire.  Table should round to nearest cent.

 
Bug29/01/2029/01/20Closed369.40Medium3Duplicate
DSY-18449Action Messages for Staff probation incorrectly generatedThere is a problem with the expiry logic for STF_StaffProbation_Rem_I action messages.

Continues to show as expiring after they have expired.

See related SSD
Bug29/01/2014/11/22Confirmed269.40Medium3Other / Miscellaneous
DSY-18450luVisa and luVisaSubclass not updating in some casesluVisa and luVISAsubclass  and their corresponding ref tables are not being updated if a school is updated after a migration has taken place, or a school who was on V67 gets migrated to V68 and then V69 and this occurred after October 2019Bug29/01/2002/09/20Closed3SynMain69.3869.43Medium3ResolvedSystem
DSY-18450luVisa and luVisaSubclass not updating in some casesluVisa and luVISAsubclass  and their corresponding ref tables are not being updated if a school is updated after a migration has taken place, or a school who was on V67 gets migrated to V68 and then V69 and this occurred after October 2019Bug29/01/2002/09/20Closed3Upgrade69.3869.43Medium3ResolvedSystem
DSY-18451Unable to close off current pay if there is a zero amount debtor deductionWhen attempting to close off a pay, the following error can be displayed:
You may not post charges to inactive debtor \{debtor ID}

While this is a valid error message in most cases, if the pay code remains (that is linked to the employee) but the amount is zero, the error message can appear.

Workaround:

Check both the Debtor or their spouse for a pay code that is linked to a debtor fee code with a zero amount in current pay maintenance.  If this exists delete the line.

 
Bug29/01/2014/02/20Closed3SynDB69.4069.43Low4ResolvedPayroll
DSY-18437<StudentAttendanceTimeList> (Inbound): PUT - Student marked as ATTENDED doesn't get updated to NOT ATTENDED where payload is PA onlyStudent that is marked as attending in SynMain doesn't get updated when the end user sends a PUT request to make it not attending as system removes the marking of the student.

See attached snapshots.

*Expected results:*
1. Student should be marked as NOT ATTENDED where (/) mark should be updated to (x) in Attendance Maint
2. Event should be created in AE Maint

*Note:*
This issue appears when payload has PA only
Bug24/01/2020/02/20Closed3SynDB69.41Medium3Resolved
DSY-18439Assessments- Total Mark calculating incorrect mark from MarkbookAssessments- Total Mark calculating incorrect mark for marks coming in from MarkBook. 

Rounding up and down incorrectly. 

 

 

 
Bug24/01/2016/11/22Confirmed2SynWeb69.40Critical1Assessments and Reporting
DSY-18428<StudentAttendanceTimeList> (Inbound): PUT - System deletes the students when doing a PUT request with only PeriodAttendances node If the end user sends a PUT request that has <PeriodAttendances> only, the student gets deleted in the following areas:
a. Attendance Maint
b. Absence Events Maint

See attached snapshots / PUT requests / test data.

*Expected result:*
Student shouldn't be deleted, instead, status should be updated
Bug23/01/2020/02/20Closed369.41Medium3No Further Action Required
DSY-18430Scholarship not transferring from Applied to Current for Current StudentsWhen a Current Student applies for a Scholarship, and is accepted and the Status is changed to Confirmed (With a Synergy Meaning of Confirmed in luScholarshipStatus) It does not automatically move the the Current Scholarships as expected. 

 

Workaround: Manually enter the scholarship again under Current Scholarships
Bug23/01/2016/11/22Confirmed269.40Medium3Other / Miscellaneous
DSY-18433<StudentAttendanceTimeList> (Inbound): PUT - Student marked as NOT ATTENDED doesn't get updated to ATTENDEDStudent that is marked as not attending in SynMain doesn't get updated when the end user sends a PUT request to make it attending.

See attached snapshots and requests.

*Expected result:*
Student should be marked as ATTENDED where (x) mark should be updated to (/)

*Note:*
This issue appears when payload has the following:
a. Combination of AT and PA
b. PA only
Bug23/01/2003/02/20Closed3SynDB69.41Medium3Done / Complete
DSY-18418<StudentAttendanceTimeList> (Inbound): PUT - Updating the <AttendanceCode> doesn't modify the value of 'Poss Tchr Type' fieldIf the end user marks a student in SynMain as not attending where 'Poss Tchr Type' is populated, the system doesn't update this field with the new value if a PUT request has a new <AttendanceCode>.

The new value only gets displayed in AE Maintenance but not in Attendance Maint.

*Expected result:*
New value should be displayed in Attendance Maint > 'Poss Tchr Type'

Bug22/01/2014/03/20Closed3SynDB69.4169.43Medium3Done / Complete
DSY-18398Assess > Class Maintenance. Error when Deleting a ClassWhen deleting a class from Assess > Class Maintenance an error occurs. 

"Could not convert variant of type (Null) into type (Integer)"
Bug21/01/2001/02/22Confirmed269.40Medium3Class Maint
DSY-18403Error launching Results Maintenance from NCEA tab in Student MaintenanceError launching Results Maintenance from NCEA tab in Student Maintenance.




---------------------------
test_synergetic

---------------------------

dsetLinked: Field 'ID' not found.

---------------------------

OK

---------------------------

 
Bug21/01/2014/11/22Closed3SynMain69.40.03Medium3ResolvedAssessments and Reporting
DSY-18404Synweb Class Maintenance - Email All option ignores inactive studentsWhen Active Students Only is unchecked and user attempts to email all records, only the active students are selectedBug21/01/2031/01/20Closed3SynWeb69.40.0369.43Medium3ResolvedClass Maint
DSY-18405Synweb Class Maintenance - Tag all records excludes inactive studentsWhen Active Students Only is unchecked and user attempts to tag all records, only the active students are taggedBug21/01/2031/01/20Closed3SynWeb69.4069.43Low4ResolvedClass Maint
DSY-18408Online applications are blank in the Process Online applications windowApplication details appear to be missingBug21/01/2020/10/20Closed3SynOnline69.2369.44High2ResolvedOnline Applications
DSY-18408Online applications are blank in the Process Online applications windowApplication details appear to be missingBug21/01/2020/10/20Closed3Web69.2369.44High2ResolvedOnline Applications
DSY-18388StudentAttendanceTimeList (Inbound): PUT - 'Poss Tchr Description' value doesn't get deleted when updating the student from 'Not Attended' to 'Attended'If the end user marks a student via SynMain as 'Not Attended' where 'Poss Tchr Description' field has value, this value doesn't clear out after doing a PUT request marking the student as 'Attended'.

See attached email

*Expected result:*
Values entered in 'Possible Tchr Description' field should be removed

Bug20/01/2020/02/20Closed369.41Medium3Duplicate
DSY-18392<StudentAttendanceTimeList> (Inbound): No event is created in AE MaintSubmitted a POST request where student is marked as 'Attended' followed by PUT where student is marked as 'Not Attended' > Late.

*Actual result:*
Event not created in AE Maint for the late marking in P1
See snapshot and files for the payloads

*Expected result*
Event should be created in AE Maint for the late marking

*Note:*
Might be related to https://jira.synergetic.net.au/browse/DSY-17988
Bug20/01/2024/02/20Closed3SynDB69.4169.43High2Done / Complete
DSY-18393STUTRANT Crystal report still showing Inactive student transportStudent has and inactive Transport record on Transport TAB of Current Student Maintence, however still appears on STUTRANT Crystal report

vStudentTransport does not take into account start and stop dates

 
Bug20/01/2016/11/22Confirmed269.40Medium3Reports (Crystal/SSRS)
DSY-18368<StudentAttendanceTimeList> (Inbound): PUT - No event created in Absence Event MaintenancePUT request that updated the student from Attended to Not Attended didn't create an event in Absence Events Maintenance.

See attached files.

*Expected result:*
Event should be created in Absence Events Maint
Bug16/01/2020/02/20Closed3SynDB69.41Medium3Done / Complete
DSY-18372<StudentAttendanceTimeList> (Inbound): PUT - Error message displayed when submitting a PUT request that has PA nodes and combination of AT and PA nodes Unable to submit a PUT request where payload has the following nodes:
a. PeriodAttendances only
b. Combination of AttendanceTimes and Period Attendances

See attached snapshots.

*Expected result:*
System should return a successful PUT request

*Note*
This issue doesn't exist if payload uses AttendanceTimes only - see PUT_AttendanceTimesOnly.jpg
Bug16/01/2020/02/20Closed369.41Medium3Done / Complete
DSY-18374Court Order details appearing in Action CentreWhen court order details are submitted via Portal and accepted/rejected, the action centre message informing the user of this displays the entered text.

As this could potentially be a breach of privacy it should not be visible to the user.
Bug16/01/2003/03/20Closed3SynComPort69.4069.43High2ResolvedSystem
DSY-18362DEBAPM report displaying incorrect totals DEBAPM report displaying incorrect totalsBug15/01/2022/08/22Confirmed2Crystal69.40High2Debtors
DSY-18364HROnboard Action Message - Attempting to Process a payroll message without Tax File Number fields ticked as Accepted, produces a syntax error messageWhen a HROnboard action message is attempted to process, and the Tax File Number entries are not ticked as Accepted, the process raises an error message - Unable to Execute data object cmdPayrollDetailsUpdate:- Incorrect syntax near ','.

 

 
Bug15/01/2014/11/22Confirmed269High2Payroll
DSY-18348Action Centre - Teacher Registration Expiring logic updated - Expired logic was missedBug13/01/2030/11/22Confirmed2SQLServer69.37Medium3System
DSY-18349fmXpert errorError when actioning fmExpert, receiving the following error

"Cannot insert the value NULL into column 'OrderedBy'", table finance.PurchaseOrders"
Bug13/01/2022/08/22Closed3SynMain69.3669.41Medium3ResolvedPurchase Orders
DSY-18350Group User Security and Job Position Assignments when jobs position start or end date passeswhen a staff member has a start and stop date on a job position that is linked to a security group, the staff member is not re-added to the security group after the job position beginsBug13/01/2030/11/22Confirmed269.37High2Other / Miscellaneous
DSY-18352(URGENT) Primary Time Error Message: Installation is CorruptedWhen Running Primary Time, the Application throws an error message saying:

Your Primary Time installation is Corrupted.

 

!image-2020-01-13-15-49-18-360.png!
Bug13/01/2029/01/20Closed3PrimaryTime69.38.0669.42Critical1Resolved
DSY-18335<StudentAttendanceTimeList>: eventbroker.event doesn't support PUT The eventbroker.event doesn't support PUT as it only records POST. Changes in the baseobjects aren't reflected in the event.

See attached snapshot and video

*Expected result:*
The eventbroker.event should support PUT. If there are changes in the baseobjects, these changes should be reflected in the event.
Bug10/01/2009/06/20Closed3SynDB69.41Medium3Duplicate
DSY-18321Bulk add attendees drop downs are not consistentSquare brackets in the lookup field. Not consistent with others.

 

!image-2020-01-09-10-14-12-989.png!
Bug09/01/2028/01/20Closed3SynWeb69.4169.42Low4ResolvedExcursion Management
DSY-18324Relax Check in PayrollLeaveAwards TriggerWhen updating a Payroll Leave Award, a check is done to verify the LeaveCodeUnits.

This check is currently too aggressive.
# It should only do the check if the LeaveCodeUnits have been updated
# It should only check employees on the Award being updated

 
Bug09/01/2022/08/22Closed3SynDB69.4069.41Medium3ResolvedPayroll
DSY-18327<StudentAttendanceTimeList> (Inbound): Payloads are not being processed on its orderSystem doesn't process each node of the payload with its proper order which makes the end result of the process incorrect

 

 

System didn't mark P2 where <PeriodAttendances> node has the following nodes:
1st node: Late
2nd node: Attended

See attached email and snapshot

*Expected result:*
P2 should be marked as present
Bug09/01/2020/02/20Closed369.41Medium3Done / Complete
DSY-18306Attempting to modify the payment method on an invoice can cause control account issuesIf you attempt to modify a creditor invoice and change the payment method from a Due Later or Prompt to a Cheque Written or EFT processed (or vice versa) and then bomb out of the modification process (eg close Synergetic via task manager) then the creditor payment method may not match the underlying GL control account and this causes and this prevents the invoice from being deleted.

 
Bug08/01/2030/06/20Closed3SynMain66.9869.42High2ResolvedCreditors
DSY-18306Attempting to modify the payment method on an invoice can cause control account issuesIf you attempt to modify a creditor invoice and change the payment method from a Due Later or Prompt to a Cheque Written or EFT processed (or vice versa) and then bomb out of the modification process (eg close Synergetic via task manager) then the creditor payment method may not match the underlying GL control account and this causes and this prevents the invoice from being deleted.

 
Bug08/01/2030/06/20Closed3SynMain66.9869.43High2ResolvedCreditors
DSY-18308<StudentAttendanceTimeList> (Inbound): Early Depart details not marked in Attendance MaintEarly Depart details, checkbox and time, are not marked in Attendance Maint where classes are marked as 'Early Depart' followed by not attended classes.

*Expected result:*
'Early Depart' details, checkbox and time, should be populated in Attendance Maintenance
Bug08/01/2014/03/20Closed3SynDB69.41Medium3Done / Complete
DSY-18314SIF Script can be still slow/buggy in some scenariosBug08/01/2010/01/20Closed3SynDB69.40.0469.40Medium3Resolved
DSY-18314SIF Script can be still slow/buggy in some scenariosBug08/01/2010/01/20Closed3SynDB69.40.0469.41Medium3Resolved
DSY-18317Parents unable to see their child docman report via Community Portal.When parents log in Community Portal they are unable to see their child documents under the docman tab.
 
Bug08/01/2009/01/20Closed369.27High2Not RequiredDocument Management
DSY-18278Difference in behaviour between SynMain and Synweb for HUM ModuleIF HUM module is disabled then ...

SynMain : Cannot Add vehicles in Community Maintenance

SynWeb : Can Add vehicles in CommunityMaintenance

it is not just HR staff (also students, VIPs..etc ) who drive and need vehicle info added
Bug07/01/2016/11/22Confirmed2SynMain69.32High2Human Resources
DSY-18278Difference in behaviour between SynMain and Synweb for HUM ModuleIF HUM module is disabled then ...

SynMain : Cannot Add vehicles in Community Maintenance

SynWeb : Can Add vehicles in CommunityMaintenance

it is not just HR staff (also students, VIPs..etc ) who drive and need vehicle info added
Bug07/01/2016/11/22Confirmed2SynWeb69.32High2Human Resources
DSY-18245eventbroker error in Bulk Creation of media.photoseventbroker error in Bulk Creation of media.photosBug02/01/2020/01/20Closed3SynDB69.4169.42Medium3Resolved
DSY-18244Pastoral Care, Custom Contact is not displaying in the the list of involved people on email templateWhen a New Custom Contact is created on a Pastoral Care Incident and added to receive an email, it is not showing on the email template in the involved section

 
Bug24/12/1916/11/22Confirmed2SynWeb69.40Low4Student Pastoral Care
DSY-18234Reset of a Cheque that is more than a week old does not properly limit the ending Cheque NumberWhen resetting a cheque that is more than a week old the reset cheque Ending Number becomes read only and is only able to be set to the same value as the Starting Cheque Number.

!image-2019-12-23-12-44-25-553.png!

When the screen then passes the parameters through to the database logic, the ending number is left out and changes to 0; this then picks up other cheques and errors

Unable to Execute data object
ssqlResetCreditorCheques: -

!image-2019-12-23-12-46-38-136.png!

Therefore if you are trying to reset a cheque and other cheques produced prior this cheque number, but after this number have been reconciled, you will get the above error. 
Bug23/12/1922/08/22Closed3SynMain69.3669.48High2Resolved
DSY-18221User Security Form very slow when selecting User TabWhen selecting the User tab in  Group/User Security the response is extremely slow.Bug20/12/1907/01/20Closed3SQLServer69.4069.41Medium3Resolved
DSY-18225Stored Procedure spgAbsenceEventsDailyCalc not correctly calculating absences for multi day eventsTable AbsenceEventsDailyCalc is not calculating AbsenceFactor or AbsenceMinutes for day(s) between the start and end of a multi day absence eventBug20/12/1919/08/20Closed3SynDB69.3769.44High2ResolvedAttendances
DSY-18225Stored Procedure spgAbsenceEventsDailyCalc not correctly calculating absences for multi day eventsTable AbsenceEventsDailyCalc is not calculating AbsenceFactor or AbsenceMinutes for day(s) between the start and end of a multi day absence eventBug20/12/1919/08/20Closed3SynMain69.3769.44High2ResolvedAttendances
DSY-18226Override Mail Format Inconsistent in MailNameJoint also affects spouse settingsIf only one spouse has `Override Mail Format' set, or the spouses have different values for `Override Mail Format', the resulting value in the MailNameJoint field depends on whose record is updated last.Bug20/12/1916/11/22Closed3SynMain69.40Low4ResolvedCommunity Correspondence
DSY-18218<StudentAttendanceTimeList> (Inbound): Encountered an intermittent EventHandler_Error when postingEncountered an intermittent issue where an event handler error is displayed in one of the students's attendance marking. Error as follows:

'Event handler has doomed the transaction. Transaction (Process ID 16) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.'
Bug19/12/1914/03/20Closed3SynDB69.4169.40Medium3Done / Complete
DSY-18218<StudentAttendanceTimeList> (Inbound): Encountered an intermittent EventHandler_Error when postingEncountered an intermittent issue where an event handler error is displayed in one of the students's attendance marking. Error as follows:

'Event handler has doomed the transaction. Transaction (Process ID 16) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.'
Bug19/12/1914/03/20Closed3SynDB69.4169.41Medium3Done / Complete
DSY-18206Religion drop down to default to showing Active Only recordsdbo.Lookup religion needs to default @ActiveOnlyFlag to 1, not 0

 
Bug18/12/1916/11/22Confirmed269.40Medium3My Details
DSY-18215Cannot create new DebtorsWhen creating a new debtor an error pops up alerting it cannot be created

---------------------------
Error
---------------------------
Unable to Execute data object
ssqlDebtorInsert:-

Parameter object is improperly defined. Inconsistent or incomplete information was provided.
---------------------------
OK
---------------------------
Bug18/12/1910/03/20Closed3SynMain69.4069.40High2ResolvedDebtors
DSY-18215Cannot create new DebtorsWhen creating a new debtor an error pops up alerting it cannot be created

---------------------------
Error
---------------------------
Unable to Execute data object
ssqlDebtorInsert:-

Parameter object is improperly defined. Inconsistent or incomplete information was provided.
---------------------------
OK
---------------------------
Bug18/12/1910/03/20Closed3SynMain69.4069.41High2ResolvedDebtors
DSY-18165School fees incorrect on Portal when there is an instalment reversalAny reversals of fee code (charges) of the instalments will not be reflected in Community portal Payment plans ScreenBug17/12/1922/01/20Closed3SynComPort68.3369.42Medium3ResolvedDebtor Class Charges
DSY-18186Job Position AssignmentWhen filtering Job Position Assignment in Group/User Security Maintenance for Show All records|Authorised records|Non-authorised records, the filter does not work.Bug17/12/1922/08/22Confirmed2SynMain69.34Low4System
DSY-18187Room Booking allows double bookingmultiple bookings can be made for the same room for the same timeBug17/12/1916/02/22Closed3SynWeb69.3769.42High2ResolvedObject Bookings by Date
DSY-18188Changes are applied in Emergency tab where new values from Staff Action Centre - Portal details message have been rejectedWhen rejecting new values (both with and without texts) from Staff Action Centre - Portal details updated message, these changes are getting applied in SynMain. Current values under relevant Emergency Contact remain unchanged in Community PortalBug17/12/1922/08/22Closed3SynMain69.4169.43Medium3Resolved
DSY-18193Stock Item against another business unit set as inactive is still able to be soldIf more than one item code has the same barcode number and the item code exists across multiple business units, , if one is set as inactive, it is still able to be sold in the Sales module.

 

 

 
Bug17/12/1916/11/22Confirmed2SynMain69.37High2Other / Miscellaneous
DSY-18195PTI quick notes always show count = 0On Synweb dashboard PTI Quick Notes.
  Parent Teacher Interview - When a quick note is written, it doesn't refresh or update the Note count  to show that a Note has been added.  It still shows the number zero even after many notes are generated.

 .
Bug17/12/1914/11/22Confirmed2SynWeb69.38Medium3PTI
DSY-18141<StudentAttendanceTimeList> (Inbound): Late event doesn't get deleted in Absence Events Maint<AttendanceTimes> only:
Where a student has either an <AttendanceType> of Late or no <AttendanceType> value in the payload, the event in Absence Events Maint doesn't get deleted.

See attached snapshot and videos

*Expected result:*
Event should be deleted from Absence Events Maint
Bug13/12/1920/02/20Closed3SynServiceSIF69.4069.41Medium3Done / Complete
DSY-18136<StudentAttendanceTimeList> (Inbound): Student gets unmark using unmapped Code 0System unmarks a student in a PUT request where Code 0 is unmapped.
See attached snapshot.

*Expected result:*
System shouldn't modify the student's marking
Bug12/12/1920/02/20Closed3SynDB69.40Medium3Cannot Reproduce
DSY-18108Daily Maintenance job failing due to duplicate seq on manual payment recordDaily Maintenance job failing due to duplicate seq on manual payment record.

error occurs on 

finance.spuDebtorPaymentMethodsDaily

Error generated: 

Result:
Violation of PRIMARY KEY constraint 'PK_DebtorPaymentMethods'. Cannot insert duplicate key in object 'finance.DebtorPaymentMethods'. 

 
Bug11/12/1914/11/22Closed369.21High2ResolvedDebtors
DSY-18110Additional Option for Internet Explorer 11Unable to save the changes in "Additional Option" setting on Purchase Order Requisition in IE 11.
Google Chrome is working fine to save the changes.

  
Bug11/12/1930/11/22Confirmed2SynWeb69.37Medium3Purchase Orders
DSY-18089Debits do not equal Credits - Asset Depreciation CalculationAsset Register Maintenance> General Tab

When using Private Use rate and evidently only where the Rate is ending with a 0.5 value, the round function placement calculates to the lower amount
Bug10/12/1916/11/22Confirmed2SynMain69.39Medium3General Ledger
DSY-18073Copy assessments fails with errorPlease speak to support for further assistance

Attempting to copy even a new subject assessment item, results in an error:

Unable to Execute data object
ssqlAssessmentsCopy:-

INSERT failed because the following SET options have incorrect settings: 'ANSI_WARNINGS'. Verify that SET options are correct for use with indexed views and/or indexes on computed columns and/or filtered indexes and/or query notifications and/or XML data type methods and/or spatial index operations.
Bug09/12/1920/08/20Closed3SynMain69.3270.05Medium3Resolved
DSY-18075<StudentAttendanceTimeList>: PUT (AT) - Student marked as ATTENDED where payload has <AttendanceType> of 'ExpectedOut' and 'SignOut'If the end user does a PUT request where payload has <AttendanceType> of 'ExpectedOut', the student will be marked as attendingin Attendance Maint but a record will be inserted in Absence Events Maint.

See attached snapshot

*Expected Result:*
Student in Attendance Maint should be marked as not attending.
Bug09/12/1903/02/20Closed3SynDB69.40Medium3Done / Complete
DSY-18088Medical Conditions - Symptoms dropdown does not reliably show items with no related medical conditionWhen in Medical Maintenance > Medical Condition tab and a user attempts to add a Symptom, in certain circumstances not all the appropriate records may show.

This occurs when a symptom in luMedicalSymptomType was originally assigned a RelatedMedicalConditionTypeCode and has since been cleared.

The underlying code will now handle both blank and NULL values.
Bug09/12/1926/08/21Closed3SynDB6970.14High2ResolvedMedical Records
DSY-18088Medical Conditions - Symptoms dropdown does not reliably show items with no related medical conditionWhen in Medical Maintenance > Medical Condition tab and a user attempts to add a Symptom, in certain circumstances not all the appropriate records may show.

This occurs when a symptom in luMedicalSymptomType was originally assigned a RelatedMedicalConditionTypeCode and has since been cleared.

The underlying code will now handle both blank and NULL values.
Bug09/12/1926/08/21Closed3SynMain6970.14High2ResolvedMedical Records
DSY-18064OnlineFormBuilder allows collection of Visa Sub Class but data is not retained or transferred to Future student. OnlineFormBuilder allows collection of Visa Sub Class but data is not retained or transferred to Future student.Bug06/12/1916/11/22Confirmed2SynOnline69.39High2Future/Enquiry XML Import and Approval
DSY-18044Bulk Absence not working in Excursion MaintenanceCreating Bulk Absence in Excursion Maintenance doesn't workBug05/12/1931/08/22Closed3SynWeb69.36High2DeclinedExcursion Management
DSY-18045Synweb - Parent appearing in STAFF dropdown listParent appears in Excursion > Attendances when they are not an AttendeeBug05/12/1931/08/22Closed3SynWeb69.36High2DeclinedExcursion Management
DSY-18046Debtor Comms Notes - Permissions issue* If 'Select' and 'Insert' Permissions are granted to DEB|DebtorMaint|Comment from Group User Security Maintenance to a group, when on Debtor Maintenance > DebtorComms tab try adding a comment in the Communications area, every fields are Read Only, and the Resolved check box cannot be ticked.
* If 'Delete' permission is un_ticked the delete buttoin is greyed out but the user is stil able to Delete the comment form Communications section> Comment field

 

 

 
Bug05/12/1901/02/22Confirmed269.14Medium3Debtors
DSY-18042<StudentAttendanceTimeList> (Inbound): 'Late' details not populated in Attendance MaintWhere payload is <AttendanceTimes> only and a class is marked as late followed by not attending status, the Late details are missing in Attendance Maint.

This issue appears regardless of what period you are marking (e.g. 1st class or 4th class in the timetable).

See attached snapshots

*Expected result:*
Late details should be displayed

*Note:*
This issue appears whether <AttendanceType> node is populated or not.

Bug05/12/1920/02/20Closed369.39Medium3Resolved
DSY-18043PTI Report - Ignore option filters report where ACTIVEFLAG = 0When running the PTI Report leaving the option for Active Session as default ie Ignore returns records where ACTIVEFLAG = 0 rather than ignore this field entirelyBug05/12/1922/08/22Closed3Crystal69.3369.42High2Resolved
DSY-18043PTI Report - Ignore option filters report where ACTIVEFLAG = 0When running the PTI Report leaving the option for Active Session as default ie Ignore returns records where ACTIVEFLAG = 0 rather than ignore this field entirelyBug05/12/1922/08/22Closed3SynWeb69.3369.42High2Resolved
DSY-18028Community Portal QAS search user experienceIn Community Portal MyDetails the QAS seach does not auto populate suggested addresses in the same behaviour as SynMain

.
Bug04/12/1909/09/20Closed3SynComPort69.3870.05Medium3ResolvedCommunity MyDetails - Online Parent and Medical Submission
DSY-18031Display Occupation Email in Staff Maintenance, Personal tab when Default Email is set to Home and Occupation Email In HR > Staff Maintenance > Personal tab, Email is not displaying with Occupation Email when Default Email is set to Home and Occupation Email.Bug04/12/1901/02/22Confirmed269.37Medium3Human Resources
DSY-18036<StudentAttendanceTimeList> (Inbound): Absence Event inserted in Absence Events Maint where <AttendanceType> node is 'Late' and student is marked as 'Attended'If the end user sends a POST request and the payload marks the student as late in the 1st class with <AttendanceType> of 'Late' and then marks the student as ATTENDED, student will be marked as ATTENDED in Attendance Maint without the Late details which is the correct behaviour.

However, event will be inserted in Absence Events Maint.

See attached snapshots.

*Expected result:*
Event shouldn't be inserted in Absence Events Maint.

Bug04/12/1915/01/20Closed369.39Medium3Irrelevant
DSY-17996Community Portal - Interviews Page - Booking or cancelling an interview incorrectly showing the 'email your appointments' buttonWhen a user selected to book or cancel an interview, the confirmation window shows the email your appointments button.  These should only show on the main interview page.Bug03/12/1903/03/20Closed3SynComPort69.3969.40Low4ResolvedPTI
DSY-17998Finance > General Ledger - Multiple Instances of same GL Account on SynWebSynWeb shows duplicted of the same GL code due to passing all GL years data

 

 
Bug03/12/1916/12/19Closed369.2369.40Medium3Resolved
DSY-17970Add a Finish button for Create New Community Member Wizard In both SynMain and SynWeb, the last wizard window in the 'Create New Community Member' wizard, should have the buttons

Back | Finish | and Cancel

à la: create New Student wizard last screen - 'School'

 

 
Bug02/12/1922/08/22Closed3SynMain69.3969.40Low4Resolved
DSY-17970Add a Finish button for Create New Community Member Wizard In both SynMain and SynWeb, the last wizard window in the 'Create New Community Member' wizard, should have the buttons

Back | Finish | and Cancel

à la: create New Student wizard last screen - 'School'

 

 
Bug02/12/1922/08/22Closed3SynWeb69.3969.40Low4Resolved
DSY-17972<StudentAttendanceTimeList> (Inbound): Duplicate records are inserted in Absence Events Maint where <AbsenceType> = 'Late' when doing a PUT request with the same payload detailsIf the end user submits a PUT request multiple times where the payload has the same details where <AbsenceType> = 'Late', duplicate records are inserted in Absence Events Maint.

See attached snapshots and videos.

*Expected result:*
Where details in the payload are the same when doing a PUT request, duplicate records shouldn't be inserted in Absence Events Maint.
Bug02/12/1931/01/20Closed369.3969.43Medium3Done / Complete
DSY-17973Online Form email template not updating and sometimes not sending at allChanges made to the Email template in SynWeb>Online Form Builder are saving in the Form but not updating in the database. Bug02/12/1917/03/22Closed3SynOnline69.3770.10Medium3Resolved
DSY-17975Hierarchy of constituency when assigning security.If a staff has a Past student constituency, and is not a parent, when logs in Community Portal, and accessing Action Centre, an error message is displayed "You do not have permission to access this page - Action Centre"Bug02/12/1916/11/22Confirmed269.37.03Medium3Action Centre/Messages
DSY-17976Online forms QAS Address data not showing as validated once imported into Community recordOnline forms QAS Address data not showing as validated once imported into Community recordBug02/12/1920/02/20Closed3SynOnline69.37High2ResolvedFuture/Enquiry XML Import and Approval
DSY-17988<StudentAttendanceTimeList> (Inbound): Record not inserted in Absence Events Maint when updating a student from 'ATTENDED' to 'NOT ATTENDED' via PUT If the end user submits a PUT request multiple times where the payload has the same details where <AbsenceType> = 'Late', duplicate records are inserted in Absence Events Maint.

See attached snapshots and videos.

*Expected result:*
Where details in the payload are the same when doing a PUT request, duplicate records shouldn't be inserted in Absence Events Maint.
Bug02/12/1931/01/20Closed369.39Medium3No Further Action Required
DSY-17990<StudentAttendanceTimeList> (Outbound): 'Early Depart' time doesn't appear in the GET request <TimeOut> nodeWhen end user marks a student as 'NOT ATTENDED' with 'Early Depart' details, the early depart time doesn't appear in the GET request <TimeOut> node.

See attached video

*Expected result:*
'Early Depart' time should be displayed in the GET request <TimeOut> node.
Bug02/12/1907/02/20Closed3SynDB69.3969.42Medium3Resolved
DSY-17990<StudentAttendanceTimeList> (Outbound): 'Early Depart' time doesn't appear in the GET request <TimeOut> nodeWhen end user marks a student as 'NOT ATTENDED' with 'Early Depart' details, the early depart time doesn't appear in the GET request <TimeOut> node.

See attached video

*Expected result:*
'Early Depart' time should be displayed in the GET request <TimeOut> node.
Bug02/12/1907/02/20Closed3SynDB69.3969.43Medium3Resolved
DSY-17961<StudentAttendanceTimeList> (Inbound): Time is incorrect if TimeOut and TimeIn is not specifiedAbsence Event Time is not properly being logged if the payload that has AbsenceType Node has no TimeIn and TimeOutBug29/11/1914/03/20Closed369.3869.40Medium3Done / Complete
DSY-17967Error viewing Presented Bank Transactions"View Bank Transactions" (presented  generates a conversion error when used with secondary finance schemas.

Error occurs when changing to "Presented" tab.

 

 
Bug29/11/1904/12/19Closed3SynMain69.3869.40High2ResolvedView Bank Transactions
DSY-17947SSD Assist - SynWebReportSpellCheck not working in IE, screen greys out and data is lost. Please speak to support for further assistance

(SynWebReportSpellCheck) Using IE, user copied and pasted data into comment box (single view), did a spell check, then screen greyed out so Saving not possible. Refreshed browser screen, comments lost. Changed to Chrome and problem did not reappear.

 

Rejecting this bug as IE has been deprecated by MS. If this occurs for other browsers please, raise a new bug.
Bug28/11/1930/11/22Closed369.37High2DeclinedAssessments and Reporting
DSY-17950<StudentAttendanceTimeList> (Inbound): POST - Incorrect error message shown when <StudentAttendanceTimeListRefID> doesn't match the <StudentPersonalRefID>POST: Where end user provides a valid <StudentAttendanceTimeListRefID> that isn't linked to the correct <StudentPersonalRefID>, incorrect message is showing.

See attached snapshot.

*Expected result:*
Message should inform the end user that the <StudentAttendanceTimeListRefID> in the payload isn't linked to the used <StudentPersonalRefID>.

Similar to DSY-17549
Bug28/11/1920/02/20Closed3SynDB69.39Medium3Not Required
DSY-17960Possible extra alerts showing in Medical Maintenance on Sign In or Sign OutWhen the FIRST student in the grid has an alert, this alert is displayed when any student is signed in or out of the sick bay.  Synergetic will also show any alerts for the student who has just being signed in, but the alert for the first student in the grid will always show first.

NB. This doesn't happen if the first student in the grid doesn't have an alert.
Bug28/11/1922/08/22Closed3SynMain68.0169.40Medium3ResolvedMedical Records
DSY-17935SynWeb > Interface Settings: Cut off description when you hover on TimeList and TJAS endpointsCut off description is displayed when end user hovers on the (?) of StudentAttendanceTimeList and StudentScoreJudgementAgainstStandard endpoints under Interface Settings > SIF Consumers.

See attached snapshots


*Expected result:*
All text should be visible
Bug27/11/1915/07/20Closed3SynAPI69.39Medium3Done / Complete
DSY-17935SynWeb > Interface Settings: Cut off description when you hover on TimeList and TJAS endpointsCut off description is displayed when end user hovers on the (?) of StudentAttendanceTimeList and StudentScoreJudgementAgainstStandard endpoints under Interface Settings > SIF Consumers.

See attached snapshots


*Expected result:*
All text should be visible
Bug27/11/1915/07/20Closed3SynDB69.39Medium3Done / Complete
DSY-17936SIF - <StudentAttendanceTimeList> (Inbound): 'Late' details still showing in Attendance Maint screen even if student's marking has been updated to ATTENDED If the end user updates the markings of the student from 'Late' (Not Attended) to Attended via PUT request, the 'Late' details still showing in Attendance Maint.

See attached video

*Expected result:*
Late details should be removed
Bug27/11/1914/03/20Closed369.3869.39Medium3Resolved
DSY-17936SIF - <StudentAttendanceTimeList> (Inbound): 'Late' details still showing in Attendance Maint screen even if student's marking has been updated to ATTENDED If the end user updates the markings of the student from 'Late' (Not Attended) to Attended via PUT request, the 'Late' details still showing in Attendance Maint.

See attached video

*Expected result:*
Late details should be removed
Bug27/11/1914/03/20Closed369.3869.40Medium3Resolved
DSY-17939Enrolment Deposit maint General window Finalised date not responsive to Data Editing ToggleEnrolment Deposit maint General window Finalised date not responsive to Data Editing Toggle

 

 
Bug27/11/1916/11/22Confirmed2SynMain69.37High2Enrolment Deposits
DSY-17930Online Form builder Event Manager not disabling linked controlSSD Assist Event Manager not disabling linked control

 

See attached screen shots.  On selection of 'Australia' the linked control for 'Visa Class' should become disabled.  But this does not happen. 

 

 

 
Bug26/11/1918/11/22Confirmed2SynWeb69.37High2Form Builder
DSY-17931Once event manager checkbox enables date field, it is not possible to disable it by unticking the checkboxOnce event manager checkbox enables date field, it is not possible to disable it by unticking the checkboxBug26/11/1916/11/22Confirmed2SynOnline69.37High2Other / Miscellaneous
DSY-17907SIF error message attempting to create new term/semesterWhen attempting to create a new term, the following error can be received:
Cannot explicitly insert/update SIF3RefID field

 
Bug25/11/1926/05/20Closed3SynDB69.3869.38Critical1Done / CompleteStudent Maint
DSY-17907SIF error message attempting to create new term/semesterWhen attempting to create a new term, the following error can be received:
Cannot explicitly insert/update SIF3RefID field

 
Bug25/11/1926/05/20Closed3SynMain69.3869.38Critical1Done / CompleteStudent Maint
DSY-17907SIF error message attempting to create new term/semesterWhen attempting to create a new term, the following error can be received:
Cannot explicitly insert/update SIF3RefID field

 
Bug25/11/1926/05/20Closed3SynDB69.3869.40Critical1Done / CompleteStudent Maint
DSY-17907SIF error message attempting to create new term/semesterWhen attempting to create a new term, the following error can be received:
Cannot explicitly insert/update SIF3RefID field

 
Bug25/11/1926/05/20Closed3SynMain69.3869.40Critical1Done / CompleteStudent Maint
DSY-17913Unable to view field values in 3 CEOVIC financials reportsThe following 3 reports have the total figures not visible as the field size is small.

1. Theoretical vs Actual Billing -Other charges report - Report code: CEOVIC_AFSLeviesRec_ACC

2. Fees recurrent and capital reconciliation report - Report code: CEOVIC_F08

3. Compulsory Tuition Charges Reconciliation - CEOVIC_F09

 
Bug25/11/1927/10/22Closed3Crystal69.3870.06High2Resolved
DSY-17913Unable to view field values in 3 CEOVIC financials reportsThe following 3 reports have the total figures not visible as the field size is small.

1. Theoretical vs Actual Billing -Other charges report - Report code: CEOVIC_AFSLeviesRec_ACC

2. Fees recurrent and capital reconciliation report - Report code: CEOVIC_F08

3. Compulsory Tuition Charges Reconciliation - CEOVIC_F09

 
Bug25/11/1927/10/22Closed3Crystal69.3870.07High2Resolved
DSY-17914Error message relates to truncation - PassedInNames (VARCHAR)On trying to email All Parents from Current Student Maintenance for the specific Year Level

received the following Error:

Unable to open data object
spsTemp:-
String or binary data would be truncated.
[ OK ]
Bug25/11/1922/08/22Closed3SynMain69.33High2ResolvedSystem
DSY-17904Docs aren't appearing for Future Students on Docs tab in Community PortalDocs aren't appearing in DocMan tab for Parents with a @PF constituencyBug22/11/1916/11/22Confirmed2SynComPort69.37High2Future Student Maint
DSY-17871QAS and customising the address linetext formatting in address is ignored upon validationBug21/11/1914/11/22Confirmed2SynMain69.37Medium3Community
DSY-17873Purchase Order Officer permissions - Cancel buttonUser is not an authoriser of a business unit, but can cancel an Authorised PO via SynwebBug21/11/1906/02/20Closed3SynWeb69.2369.43Medium3ResolvedPurchase Orders
DSY-17850Gender - Community Maintenance - Make 'Title setting Gender' rule consistent across SynMain and SynWebIn SynMain and SynWeb when a Community Member is created the system will prompt a Gender based on title.  Ensure the logic rules for this are consistent across SynWeb and SynWeb.Bug20/11/1922/08/22Closed3SynMain69.3969.39Medium3Resolved
DSY-17850Gender - Community Maintenance - Make 'Title setting Gender' rule consistent across SynMain and SynWebIn SynMain and SynWeb when a Community Member is created the system will prompt a Gender based on title.  Ensure the logic rules for this are consistent across SynWeb and SynWeb.Bug20/11/1922/08/22Closed3SynWeb69.3969.39Medium3Resolved
DSY-17863Recently uploaded file(s) not showing when re-launching Published Form 

 
Bug20/11/1907/02/20Closed3SynOnline69.3869.42Medium3Resolved
DSY-17864SIF - <StudentAttendanceTimeList> (Inbound): 'Time in' doesn't show the value entered in the payload Late 'Time in' doesn't show the value in Absence Events Maint entered in the payload as it shows the Start Time of the class.

When done in SynMain, the time in value appears in Absence Events Maint.

See attached snapshot.

*Expected result:*
When marking a Late attendance via SIF, time in should show the time in value in the payload in Absence Events Maint the same as SynMain.
Bug20/11/1920/02/20Closed369.3869.39Medium3Done / Complete
DSY-17864SIF - <StudentAttendanceTimeList> (Inbound): 'Time in' doesn't show the value entered in the payload Late 'Time in' doesn't show the value in Absence Events Maint entered in the payload as it shows the Start Time of the class.

When done in SynMain, the time in value appears in Absence Events Maint.

See attached snapshot.

*Expected result:*
When marking a Late attendance via SIF, time in should show the time in value in the payload in Absence Events Maint the same as SynMain.
Bug20/11/1920/02/20Closed369.3869.40Medium3Done / Complete
DSY-17865Report GLGR - (GL / Government Return) is timing outReport Timing out due an inefficient queryBug20/11/1905/11/20Closed3SynDB68.2869.42High2ResolvedFinance Extra Business Unit
DSY-17823ePortal in ICON - Incorrect retention of information in multi-tenant environmentWhen using the ePortal in ICON and there is access to more than one school.

After opening one school in SynWeb and closing the tab if you open a second school some of the details are kept.

For example: opened one school, looked at the current student list, closed that session of SynWeb, opened another school and looked at the current student list. While the search screen is active the list of students shown in the background is from the previous school.  Upon searching the grid is updated to the appropriate schools information.
Bug19/11/1918/01/21Closed369.2169.39Medium3Resolved
DSY-17823ePortal in ICON - Incorrect retention of information in multi-tenant environmentWhen using the ePortal in ICON and there is access to more than one school.

After opening one school in SynWeb and closing the tab if you open a second school some of the details are kept.

For example: opened one school, looked at the current student list, closed that session of SynWeb, opened another school and looked at the current student list. While the search screen is active the list of students shown in the background is from the previous school.  Upon searching the grid is updated to the appropriate schools information.
Bug19/11/1918/01/21Closed369.2170.09Medium3Resolved
DSY-17829Inactive Staff ID was selected for SubstitutionIf two staff shares the same staff code, one of the staff is inactive, when in Synweb class substitution making a selection, selecting staff from the dropdown, this displays the inactive staff.Bug19/11/1919/12/19Closed3SynWeb69.3369.41Medium3ResolvedStaff Web Kiosk
DSY-17816Inactive Students appearing in Scheduled ClassesWhen students have left the school, they will still appear on the attendance roll for sports schedules.

 
Bug18/11/1914/11/22Confirmed2SynWeb69.23Medium3Advanced Sports, Music & Co-curricular Management
DSY-17820Tag List expiryPublic Lists created with an expiry dateBug18/11/1922/10/21Closed369.21High2Resolved
DSY-17781Crystal Report ,NZMoe_eAR_ATTCALCThe attendance rate is showing over 100%. Bug15/11/1914/11/22Confirmed2Crystal69.37Medium3Reports (Crystal/SSRS)
DSY-17789 The authoriser can authorise a zero order qty for the purchase orderThe authoriser can authorise a zero order qty for the purchase order.
Also, the Purchase order can be entered with a zero qty even it is set to "Enforce GL code when entering purchase order detail" in the config file".
Bug15/11/1916/11/22Confirmed2SynMain69.37Medium3Other / Miscellaneous
DSY-17796Object reference error when using Events on SynMobile Apperror when trying to access events page on their via school app on the phone.

Error:  

 Object reference error when parent paying for event

 
Bug15/11/1906/12/19Closed3SynComPort69.3569.39Medium3Resolved
DSY-17760<StudentAttendanceTimeList> (Inbound): 'Late' details still showing in Attendance Maint screen even if student's marking has been updated to ATTENDED If the end user updates the markings of the student from 'Late' (Not Attended) to Attended via PUT request, the 'Late' details still showing in Attendance Maint.

See attached video

*Expected result:*
Late details should be removed
Bug13/11/1914/03/20Closed369.38Medium3Resolved
DSY-17763Completed Purchase order shows the quantity zero.Completed Purchase order shows the supplied: quantity zero in Supplied tab. 

 
Bug13/11/1930/11/22Confirmed2SynMain69.37Medium3Creditors
DSY-17756Manually overriding STP status can possibly block other submissionsWhen Synergetic support have to override the status of a payroll submission and it is still in the message queue as 'In Progress', then this can cause subsequent STP submissions to be blocked as they will not send if any others are still in progress.Bug12/11/1927/11/19Closed3SynMain69.0169.39Medium3ResolvedSTP Maintenance
DSY-17733<StudentAttendanceTimeList> (Inbound/Outbound): 'No matching class found' error is displayed when end user tries to Submit an attendance with the combination of SIF and SynMain attendance markingEnd user is unable to submit an attendance in SynMain where markings are done via POST and SynMain. System returns 'No matching class found' error.

See attached snapshot

*Expected result:*
End user should be able to submit the attendance where markings of the students with the combination of SIF POST and SynMain.
Bug11/11/1909/01/20Closed369.38Medium3Resolved
DSY-17735<StudentAttendanceTimeList> (Inbound/Outbound): Unable to unsubmit the whole attendance when markings are done via POST and SynMain If the attendance has the combination of POST and SynMain, end user is unable to UNSUBMIT the whole attendance in one go.

*Expected result:*
System should unsubmit the whole attendance in one go regardless if the students are marked via POST or SYNMAIN.
Bug11/11/1917/12/19Closed369.38Medium3Resolved
DSY-17737<StudentAttendanceTimeList> (Inbound): AttendanceMaster.StaffID doesn't show -999 for a POST requestStaffID column in AttendanceMaster doesn't show -999 for the POSTed transaction.

See attached snapshot

*Expected result:*
Attendance marking via POST should show '-999' in AttendanceMaster.StaffID


Bug11/11/1911/11/19Closed369.38Medium3Cannot Reproduce
DSY-17739Spouse of a Debtor cannot see all details on the Finance page, if no debtor statements have yet been generated for the debtorWhen a Debtor is created with a spouse (with no Primary only etc restrictions) and the spouse logs in to Community Portal and views the Finance page - 

If no statements have yet been generated and stored for the Debtor, the current balance and statement/receipt history will not show correctly (sections of the page are missing or blank).

If at least one statement has been generated and stored, the correct information will show as expected.
Bug11/11/1913/02/20Closed3SynComPort6869.39Medium3Resolved
DSY-17739Spouse of a Debtor cannot see all details on the Finance page, if no debtor statements have yet been generated for the debtorWhen a Debtor is created with a spouse (with no Primary only etc restrictions) and the spouse logs in to Community Portal and views the Finance page - 

If no statements have yet been generated and stored for the Debtor, the current balance and statement/receipt history will not show correctly (sections of the page are missing or blank).

If at least one statement has been generated and stored, the correct information will show as expected.
Bug11/11/1913/02/20Closed3SynDB6869.39Medium3Resolved
DSY-17698Purchase order requisition doesn't show email address on Synweb"The creditors/suppliers details, for example, an email address does not appear on the Synweb.

However, it will be showing if the creditor used the"Occupation Email".
Bug08/11/1916/11/22Confirmed2SynWeb69.37Medium3Creditors
DSY-17699<StudentAttendanceTimeList> (Inbound): Early Depart time is showing the <TimeIn> valueWhen doing a PUT request where Code is set to an early depart (112), the Early Depart time in Attendance Maint is showing the <TimeIn> value.

See attached snapshot

Expected result:
<TimeOut> value should be displayed
Bug08/11/1903/12/19Closed369.38Medium3Done / Complete
DSY-17700Constituency - Not created against spouse when Pledge is added.When adding a pledge this does not add the new foundation constituency to the spouse.Bug08/11/1902/10/20Closed3SynDB69.3770.06High2ResolvedDevelopment Maint
DSY-17700Constituency - Not created against spouse when Pledge is added.When adding a pledge this does not add the new foundation constituency to the spouse.Bug08/11/1902/10/20Closed3SynMain69.3770.06High2ResolvedDevelopment Maint
DSY-17701<StudentAttendanceTimeList> (Inbound): Comment field not populated when <Code> and <AttendanceStatus> aren't mappedPUT: Where <Code> and <AttendanceStatus> are not mapped and the <Comment> node is populated in the payload, the value isn't displayed in the Comment field in Absence Events Maint

See attached snapshot

*Expected result:*
Comment field should be populated even

*Note:*
This issue only exists when Code and AttendanceStatus are unmapped.
Bug08/11/1922/01/20Closed369.38Medium3Resolved
DSY-17676Events & Permissions When Spouse make a payment to buy ticket for an Event, the payment will not be recorded under receipts tab of family account, no PDF receipt is created,

basically there is no way to track the payment other than the event maintenance itself

 
Bug07/11/1914/11/22Confirmed2SynMain69.37Medium3Debtors
DSY-17680Future student application status does not change in Activity tab  Future student application status does not change in Activity tab

Workaround: Right-Click on the grid in the Activity tab and select 'Refresh Grid' to view the changes made in the Application tab.
Bug07/11/1927/02/20Closed3SynMain69.3769.45Medium3ResolvedFuture Student Maint
DSY-17682Booking Objects on SynWeb returns error "no quantity available for this date range"Please speak to support for further assistance

Hi,
Yesterday I found a bug in Booking Object in SynWeb.
I was (on behalf of another teacher) trying to book AUDitorium on 16 October, Period 3 but had the same error. I could make a booking on any other Period but not Period 3, though there was no other booking. Finally I was able to trick the system by changing the end time from 1 PM to 12: 50 PM.
Today another teacher has the same problem and I can't book this room even for another period.
Regards
Mark Shor
Bug07/11/1906/03/20Closed3SynWeb69.34.0269.42Medium3Resolved
DSY-17692SRGDG - WA Export File - 'Deceased' not getting reported correctlyCurrent Students having 'Deceased' flag enabled are getting reported as 'Left' in SRGDG reportBug07/11/1922/08/22Closed3SynMain69.3869.39Medium3Done / Complete
DSY-17694Action Center does not update Preferred or Preferred Formal - New Value (blank) entriesOn editing My Details - e.g. Preferred Name / Preferred Name Formal and blanking entries

Allows you to Save this OK.

In Action Centre - New Value shows (blank) OK.

On Accepting and [ Apply Change Selection ] to Process/Update details

Does not update and retains previous values
Bug07/11/1916/11/22Confirmed2SynComPort69.37Medium3Action Centre/Messages
DSY-17694Action Center does not update Preferred or Preferred Formal - New Value (blank) entriesOn editing My Details - e.g. Preferred Name / Preferred Name Formal and blanking entries

Allows you to Save this OK.

In Action Centre - New Value shows (blank) OK.

On Accepting and [ Apply Change Selection ] to Process/Update details

Does not update and retains previous values
Bug07/11/1916/11/22Confirmed2SynDB69.37Medium3Action Centre/Messages
DSY-17662<StudentAttendanceTimeList> (Inbound): Issue with Not mapped attendancecodesUsing Code 0 has inconsistent behaviour as it sometimes deletes the student from the class and sometimes it unmarks the student in the class

*Expected result:*
Code 0 should unmark the student and not delete the student from the class

Bug06/11/1914/03/20Closed369.3769.38Medium3Done / Complete
DSY-17667Error displays when running the Student Data Import/ExportWhen selecting Student Data Import Export screen >CEO > Early Leaver File  and clicking OK, the following error displays below. The user is still able to export and view the file.

Unable to open data object dsetBuild:- String or binary data would be truncated.
Bug06/11/1922/08/22Closed3SynMain69.37.0369.38High2ResolvedStudent Import and Export of data
DSY-17647Excursion - Medical details hiddenWhen the page is first rendered (whether maximised or windowed) the detail text is not rendered and as soon as anything causes the page to re-render (due to toggle from max to window, or even the slightest resize of the window) the page text re-renders and it appears.  This would explain why F12 also fixes as the showing of that page (docked) causes the content page to redraw.Bug04/11/1913/05/22Closed3SynComPort69.34High2ResolvedExcursion Management
DSY-17649<StudentAttendanceTimeList> (Inbound): System doesn't delete the event where student is marked as 'Late' With the new changes where 'Late' will now be marked as attending (followed by Code = 100), system doesn't delete the event in Absence Events Maint.

*Expected result:*
Event should be deleted as student is marked as 'ATTENDED'
See attached snapshot

*Notes:*
a. Executing above scenario, manually, in SynMain will delete the event in Absence Events Maint
b. As discussed, deletion of events in this scenario should occur with or without the comment
Bug04/11/1904/11/19Closed369.3769.38Medium3Done / Complete
DSY-17659<StudentAttendanceTimeList> (Inbound): Intermittent - System shows the details of <AttendanceTimes> instead of the <PeriodAttendances> System shows the details of <AttendanceTimes> instead of the <PeriodAttendances> - encountered this issue once.

See attached video

*Expected Result:*
Where <AttendanceTimes> and <PeriodAttendances> are both present in the payload, details from <PeriodAttendances> should be displayed.
Bug04/11/1920/02/20Closed368.37Medium3Resolved
DSY-17614The Report, NZMOE_eAR_ATTSTU is showing duplicate dataThe report NZMOE_eAR_ATTSTU is showing duplicate data for the time slot.

 
Bug01/11/1922/08/22Closed3Crystal69.3669.44Medium3Resolved
DSY-17615Super Authoriser is unable to authorise Purchase Order in Synweb. Super Authoriser is unable to authorise Purchase Order in Synweb. 

This is for 2 level Authorisation. 

However, the super authorisation is working in Synmain.
Bug01/11/1916/11/22Confirmed2SynWeb69.37High2Other / Miscellaneous
DSY-17628Fix unit tests for spsBsaseObject/spiBaseObject procsBug01/11/1906/01/20Closed369.3669.41Medium3Resolved
DSY-17631Community Portal, Results tab is not respecting to year level filteringCommunity Portal, Results tab is not respecting to year level filteringBug01/11/1914/11/22Confirmed2SynComPort69.36Medium3Community
DSY-17634Tagging records from Attendance grid not tagging correct recordIn SynWeb > Events Maintenance > Current Attendees tab, if a user right mouse clicks and selects to tag any or all of the records when the user selects to view their tag list the incorrect records are being tagged.Bug01/11/1930/10/21Closed3SynWeb69.3670.15High2ResolvedEvents Maintenance
DSY-17635Event Portal - Unable to book an event with "Max Attendance" set to zero, unlimited bookingFor an event with "Max Attendance" set to zero, the Event Portal displays message in red "This event is fully booked", but it's bookable in Community Portal.

Workaround: In Events Maintenance > Event tab, set the Max Attendance to be a number other than 0

 
Bug01/11/1904/10/21Closed3SynComPort69.3670.14High2Resolved
DSY-17595<StudentAttendanceTimeList> (Outbound): GET request is showing an <EndTime>value in a 24-hour format<EndTime> value is shown in a 24 - HR format, hence, when value is at 10AM it is showing 22:00 instead.

*Expected result:*
Time value should be in a 12-HR format or it should show 10AM instead if it is using a 24 - HR format
Bug31/10/1920/02/20Closed369.37Medium3Resolved
DSY-17596SIF: Update TeachingGroup > LocalId mappingChange reference from SubjectClasses.SubjectClassesSeq to SubjectClasses.ClassCode.

Unique reference in SubjectClasses is SubjectClasses.Sif3RefID so the sequence is not required or useful.

As per [https://wiki.synergetic.net.au/display/PUB/TeachingGroup+mapping]
Bug31/10/1920/11/19Closed369.0069.38Low4Resolved
DSY-17608Debtor Instalments allows 'Next Amount' values to contain more than two decimal placesIf the charge amount for an instalment charge contains more than 2 decimal places, e.g. $29.9450 then the user will receive the error message:
Invalid dollar amount of \{amount} for Debtor ID: \{debtor ID}
Fee Code: \{fee code}

 

Workaround: 

Access the Debtor in Debtor Maintenance > Instalments tab

Modify the 'Next Charge Amount' column so that only 2 decimal places are used
Bug31/10/1929/01/20Closed3SynMain68.4469.41High2ResolvedDebtors
DSY-17611StudentAttendanceTimeList: SynWeb > Interface Settings is throwing an error SynWeb > Interface Settings > SIF is throwing below error:

Server Error:
Status Code [500]: An internal error has occurred. Reference: 1896

See attached snapshot

*Expected result:*
Error shouldn't be displayed

*Note*
Other interfaces are showing as expected (e.g. ACARA, etc.)
Bug31/10/1901/11/19Closed369.37Medium3Done / Complete
DSY-17559<StudentAttendanceTimeList> (Inbound): Modify error message to reflect scenario where end user is trying to mark a new attendance via PUT method where RefID isn't providedIf end user is trying to mark a new attendance record via PUT method where <StudentAttendanceTimeListRefID> isn't provided, the error message is only saying that the RefID isn't supplied.

Error message should capture above scenario as well.

Bug30/10/1904/11/19Closed369.37Medium3Resolved
DSY-17567Head of House is not showing in Community Portal, Contact Us, Other ContactsHead of House is not showing in Community Portal, Contact Us, Other ContactsBug30/10/1916/11/22Confirmed2SynComPort69.36Medium3Community
DSY-17569Crystal Report Scheduler Not RunningWhen Synergetic Service suite pickup the scheduled report, it returns an error "Current DateTime greater than next run time, updating for next run.

 

For ex:

When the Crystal Report was scheduled to run at 2:50pm, the Synergetic Service suite  includes the microsecond like 14:50:06 to compare if it's time to run the report. 2:50pm does not have the microsecond, it will be interpreted as not equal.
Bug30/10/1909/10/20Closed3SynServiceCryst69.3369.47Critical1Resolved
DSY-17571Student Maintenance Student Status drop down listIn the Current Student Maintenance > School tab, when I select Nxt Yr Status: to 'Leaving', it automatically selects 'New Student' instead. This only happens for the first time when I select the drop-down and only to some students.

Please see the video.
Bug30/10/1916/11/22Confirmed2SynMain69.36High2Student Maintenance
DSY-17574Actionmessagetypes are not populated in HandlerEventTypeBug30/10/1907/02/20Closed3SynDB69.37Medium3Resolved
DSY-17549SIF - <StudentAttendanceTimeList> (Inbound): PUT - Incorrect error message shown when <StudentAttendanceTimeListRefID> doesn't match the <StudentPersonalRefID>Where end user provides a valid <StudentAttendanceTimeListRefID> that isn't linked to the correct <StudentPersonalRefID>, incorrect message is showing.

See attached snapshot.

*Expected result:*
Message should inform the end user that the <StudentAttendanceTimeListRefID> in the payload isn't linked to the used <StudentPersonalRefID>
Bug29/10/1910/12/19Closed369.3769.39Medium3Done / Complete
DSY-17550<StudentAttendanceTimeList> (Inbound): PeriodAttendances: Error message not displayed when mandatory fields are blank or commented out in PUT methodWhen mandatory nodes in <PeriodAttendances> are either blank or commented out, response body will return empty response.

*Expected result: *
Validation error message should be returned similar to POST.
See attached video

Bug29/10/1914/03/20Closed369.37Medium3Irrelevant
DSY-17556STUIMMEXCEPT Report - Blank Report is generating when "None" is selected for "Display Immunisation Record Details" dropdownSTUIMMEXCEPT>> Blank Report is generating when "None" is selected for "Display Immunisation Record Details" dropdown

Please see attached snapshots for more details
Bug29/10/1922/08/22Closed3Crystal69.3769.40Low4Resolved
DSY-17558<StudentAttendanceTimeList> (Inbound): Student not marked in SynMain when doing a POST requestDoing a POST request doesn't mark the student in SynMain.

*Expected result:*
Successful POST request should mark the student in SynMain

*Note*
I've noticed that this issue appears after updating SIF-01
Bug29/10/1920/02/20Closed369.37Medium3Resolved
DSY-17537<StudentAttendanceTimeList> (Inbound): System doesn't show the updated AbsenceType, Reason and Comment values System doesn't update the following fields:
a. AbsenceType
b. Reason
c. Comment

This issue appears when updating a classes that are marked via SynMain as NOT ATTENDED and AbsenceType = Unknown and Reason and Comment fields are blank.




Bug28/10/1901/11/19Closed369.37Medium3Done / Complete
DSY-17538Synergetic granting access to Weekly Earnings tab even if users should not see itThe upgrade process from 69.21 to 69.34 was granting access to the 'Weekly Earnings' tab to all payroll users authorised to the 'General' tab.  This means that even if a user has access to Payroll Employee Maintenance but had no access to salary-related tabs, then this this tab would become accessible.Bug28/10/1930/10/19Closed3SynMain69.2169.36High2ResolvedPayroll Employee Maint
DSY-17538Synergetic granting access to Weekly Earnings tab even if users should not see itThe upgrade process from 69.21 to 69.34 was granting access to the 'Weekly Earnings' tab to all payroll users authorised to the 'General' tab.  This means that even if a user has access to Payroll Employee Maintenance but had no access to salary-related tabs, then this this tab would become accessible.Bug28/10/1930/10/19Closed3SynMain69.2169.37High2ResolvedPayroll Employee Maint
DSY-17541<StudentAttendanceTimeList> (Inbound): Unable to 'unmark' a class following the Homeroom classSystem doesn't 'unmark' a class following a 'Homeroom' class.

*Expected result:*
System should unmark the class
Bug28/10/1901/11/19Closed369.37Medium3Resolved
DSY-17529SMS/Email Parents of Students not detecting unique messagesIf a message (SMS/Email) is sent to multiple students for the same family and the message does not contain student related merge fields the message should detect this and only send to the recipient once.

For example, 3 students all having their Father and Mother set to receive messages (on the Relations tab).

When selecting all 3 students and electing to SMS/EMail All.

If the user does not select any Merge Fields the message to Father and Mother should only receive one SMS/EMail each.  Instead the Father and Mother receive 3 messages each.

 
Bug25/10/1917/03/20Closed3SynMain69.3669.40Critical1Resolved
DSY-17529SMS/Email Parents of Students not detecting unique messagesIf a message (SMS/Email) is sent to multiple students for the same family and the message does not contain student related merge fields the message should detect this and only send to the recipient once.

For example, 3 students all having their Father and Mother set to receive messages (on the Relations tab).

When selecting all 3 students and electing to SMS/EMail All.

If the user does not select any Merge Fields the message to Father and Mother should only receive one SMS/EMail each.  Instead the Father and Mother receive 3 messages each.

 
Bug25/10/1917/03/20Closed3SynMain69.3669.41Critical1Resolved
DSY-17499<StudentAttendanceTimeList> (Inbound): Unable to update <AbsenceType>, <Reason> and <Comment> fieldsUnable to update <AbsenceType>, <Reason> and <Comment> fields when doing it via PUT request.

*Expected result:*
<AbsenceType>, <Reason> and <Comment> values should be updated after a successful PUT request
Bug24/10/1928/10/19Closed369.37Medium3Done / Complete
DSY-17502GL Allocation Amount is not correctly utilising prices excluding taxIf an invoice is tax exclusive and a purchase order is selected to be processed.  The G/L Allocations tab is populating the amount field as tax inclusive, which in turn calculates additional tax on this (as long as a tax code is selected that is not zero).

*Workaround*

On the G/L Allocations tab, modify the Amount to be tax exclusive
Bug24/10/1925/11/19Closed3SynMain69.3669.38Medium3ResolvedCreditors
DSY-17502GL Allocation Amount is not correctly utilising prices excluding taxIf an invoice is tax exclusive and a purchase order is selected to be processed.  The G/L Allocations tab is populating the amount field as tax inclusive, which in turn calculates additional tax on this (as long as a tax code is selected that is not zero).

*Workaround*

On the G/L Allocations tab, modify the Amount to be tax exclusive
Bug24/10/1925/11/19Closed3SynMain69.3669.39Medium3ResolvedCreditors
DSY-17511Expired or expiring working with children checks are not being detected for inactive staffIf a community record was a staff member but no longer is (ie their staff record is inactive) Action Centre does not detect when their working with children check is expired or expiring.Bug24/10/1913/11/19Closed3SynMain69.3669.38High2ResolvedSystem
DSY-17512Launching Attendance Maintenance from Dashboard returns user to Attendance MaintenanceWhen a staff member is on the SynWeb Dashboard and selects to mark a classes attendance.  After marking attendance, the system returns to the attendance maintenance menu option.Bug24/10/1925/10/19Closed3SynWeb68.15Medium3RejectedAttendances
DSY-17516Accents not being removed from names when making STP submission to ATOIf an employee has an accent in their name (eg Joe Café) the accent should be removed before submission to the ATO (eg Joe Cafe)Bug24/10/1904/08/20Closed3SynMain69.0169.37Medium3ResolvedSTP Maintenance
DSY-17487<StudentAttendanceTimeList> (Inbound): Modify error message to reflect scenario where end user is trying to mark a new attendance via PUT method where RefID isn't providedIf end user is trying to mark a new attendance record via PUT method where <StudentAttendanceTimeListRefID> isn't provided, the error message is only saying that the RefID isn't supplied.

Error message should capture above scenario as well.

Bug23/10/1920/02/20Closed369.37Medium3Not Required
DSY-17489<StudentAttendanceTimeList> (Inbound): Empty payload is returned when marking a student from ATTENDED to NOT ATTENDED If the end user updates the attendance via PUT method from ATTENDED to NOT ATTENDED, the RefID in BaseObject returns an empty payload and the student in Attendance Maint disappears.

*Expected result:*
Payload should contain updated nodes and student should be marked in Attendance Maint and generate an absence event.

Bug23/10/1928/10/19Closed369.37Medium3Done / Complete
DSY-17492<StudentAttendanceTimeList> (Inbound): Previously marked student got unmarked when sending an update via PUT methodIf a student has been marked for P1 and P2 and end user submits an update via PUT method to mark succeeding periods of the student (P3 and P4), the previous attendance marking of the student gets unmarked.

See attached snapshot

*Expected result:*
Previously marked student shouldn't get unmarked after a successful update via PUT method.
Bug23/10/1923/10/19Closed369.37Medium3Done / Complete
DSY-17496Action centre - Approve Purchase OrderThere are two Action Message types relating to Purchase Order Tasks which are still present however were not fully implemented and were planned to be removed in v67 release.

Message Type codes:

FIN_PO_Approve_T

FIN_PO_AuthReq_T

These need to be removed from the list of available message types.

 
Bug23/10/1926/07/22Closed3SynDB68Medium3ResolvedSystem
DSY-17498<StudentAttendanceTimeList> (Inbound): Sending an empty payload to unsubmit the whole attendance doesn't unmark the classesStudent still marked in Attendance Maint even if end user sends an empty payload, see attached txt file.

*Expected result:*
All marked classes should be unmarked
Bug23/10/1930/10/19Closed369.37Medium3Done / Complete
DSY-17479Open My Details in another tab from a URL link in ExcursionsError in opening a URL link to MyDetails in another tab from Excursions

 

 
Bug22/10/1930/10/19Closed3SynComPort69.3469.37Medium3ResolvedExcursion Management
DSY-17482Supplied Extended Cost may not be correctly calculatedIf a Purchase Order is created and the line item received from the Details tab (using the Receive... button), the Supplied child-tab displays the Extended Cost incorrectly (Ext Cost (Inc) field).

*Workaround*

Modifying any field in the Supplied child-tab will re-calculate the fields correctly
Bug22/10/1909/09/21Closed3SynMain69.3669.37Medium3ResolvedPurchase Orders
DSY-17484SettingsUI (StudentAttendanceTimeList): Missing slider control for 'Update' methodThere is no way for the end user to enable/disable StudentAttendanceTimeList > Update method as slider control is missing.

Note:
At the moment, this can be rectified when you enable / disable the Consumer.
Bug22/10/1925/10/19Closed369.37Medium3Resolved
DSY-17485Change Default Budget for Purchase Orders 

 Changing Budget under Finance Configuration does not update the General ledger budget 
Bug22/10/1916/11/22Confirmed269.27Medium3Purchase Orders
DSY-17444Absence event was not select on AutoThe absence event reason code was not selected. 

This happens for an Absence Event Type(mode) was set as Auto.

!image-2019-10-21-08-24-32-094.png!

!image-2019-10-21-08-24-45-154.png!

!image-2019-10-21-08-24-56-528.png!

 
Bug21/10/1922/08/22Closed3SynMain69.33High2ResolvedAttendances
DSY-17452Docs in PortalDocuments not appearing in community portal. 

 
Bug21/10/1921/10/19Closed369.34High2ResolvedDocument Management
DSY-17467<StudentAttendanceTimeList> (Inbound): <AttendanceTimes> isn't marked as mandatoryAble to do a POST request with only <PeriodAttendances>.
<AttendanceTimes> is mandatory, hence, system shouldn't accept the request with only <PeriodAttendances>.
Bug21/10/1931/10/19Closed369.37Medium3Done / Complete
DSY-17474Search in Medical Maintenance shows inactive studentsInactive student can be select in the Medical Maintenance the search will pick it up.

!image-2019-10-21-13-30-43-096.png!

!image-2019-10-21-13-30-53-186.png!

 

 
Bug21/10/1922/08/22Closed3SynMain69.23High2Rejected / Cancelled
DSY-17475Docs in PortalDocuments in SynMain docman tab are not visible in Community Portal

 
Bug21/10/1922/10/19Closed369.34High2Not RequiredDocument Management
DSY-17413Not all Markbook results display after creating results from previous term without editing classThe portal no longer showing all the results from a previous term. They only display after going into the class and saving it in that current term.  Bug18/10/1916/11/22Confirmed2SynComPort69.34High2Other / Miscellaneous
DSY-17427Users unable to maintain SMS ProviderWhen in Notifications Maintenance > Rules Maintenance and attempting to modify a rule to select an SMS Provider, the icon to modify this information is missing.Bug18/10/1930/10/19Closed3SynWeb69.3469.36High2ResolvedSystem
DSY-17427Users unable to maintain SMS ProviderWhen in Notifications Maintenance > Rules Maintenance and attempting to modify a rule to select an SMS Provider, the icon to modify this information is missing.Bug18/10/1930/10/19Closed3SynWeb